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Dedicated TrainingProfessional operations begin with hiring a strong management team for each facility and putting these teams through a thorough training program. Our managers are regularly monitored via computer, telephone, and in-person to track performance and are offered ongoing training to ensure conformance to our high customer service standards. Our initial staff training includes in-depth study of our comprehensive operations philosophies and procedures. Additionally, all managers go through specialized training programs that focus on marketing, sales, customer relations, risk management and maximizing site economics. Our self-storage management training includes:- Staff recruitment and strategic placement
- DISC assessment, background and drug testing of all new hires
- Training specialists and mentors for new staff
- Web-based training programs
- Recorded calls for on-going customer service training
- Mystery shopping at every property to enhance customer service training
- Sales training
- Staff day-to-day management
- Software training
- Competition analysis training
- Staff career growth opportunities and encouragement for better staff retention
- Manager training
- On-going staff evaluations to achieve optimum facility performance
- Thorough study and explanation of operations procedures during initial training
- Unique procedure and operations testing program to ensure all staff are fully knowledgeable and can be held accountable
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