Peoria’s facility has a security gate, units with or without climate control, and outside drive-up access. I did check other storage centers and CubeSmart are more affordable. Tati, front desk, is funny, knowledgeable and helpful. She’ll give you more information than what you would ask.

I had a storage unit here for over a year, I loved the privacy of the property and security measures to make sure all the units are safe. We also loved the positive interactions and amazing bubbly energy from Tati at the front desk! Highly recommend this place for an easy storage process.

Tati was amazing! She was very upbeat and very kind. I've had a storage unit a few time and I really wanted to streamline the process and she was so helpful.

This is my first time making a Google review but I just had to say… Jayme at CubeSmart gave us an amazing experience for myself and my son. Her genuine care and attention to our needs, made our experience exceptional and fun, she kept on cracking us up with her Hawaiian jokes haha. Jayme's dedication to ensuring our storage needs were met with efficiency and kindness truly stood out and They have fair pricing and it’s a great clean location. I highly recommend CubeSmart especially with Jayme's outstanding service leading the way!

Jayne did a great job assisting me and getting my unit set up

Exceptional Service and Genuine Kindness by Jayme Fulp at CubeSmart. I recently had the pleasure of visiting CubeSmart, where I received exceptional service from Jayme Fulp. From the moment I stepped through the door, Jayme's warmth and genuine kindness made me feel welcome and valued as a customer. Not only did she efficiently assist me with my storage needs, but she also took the time to ensure I had all the information I needed to make informed decisions. Jayme's professionalism and dedication to providing top-notch service were evident throughout our interaction. Her sweet demeanor and willingness to go the extra mile truly set her apart. I highly recommend CubeSmart, especially with Jayme Fulp on staff, for anyone seeking storage solutions accompanied by a delightful customer experience.

Tati was great! I’ve been to this location a few times in the past, and dealt with other employees. Tati made the whole experience quick, easy, while being informative and professional, with an upbeat attitude!! Hope she stays the lifetime of my lease.

Super easy to rent online. Easy to get in. All around good experience.

The ladies at the front desk were very kind and helpful. The prices are fair. The place is secure and clean which gives me peace of mind.

Tai and Jayme are absolutely fabulous! Tai helped me with my selection of size of unit, explained everything thoroughly. She really knows her products! Jayme helped me with my initial sign in. She was very complete in telling me everything about payment plans, insurance and answered all my questions. It sure was a blessing to have 2 young ladies to help me, a single senior citizen woman. Thank you so much both of you. I really appreciate your kindness.

Great service. Thank you Jayme. Very clean facility. Reasonable rates.

Tatiana, the manager and Jayme who was working with Tatiana did a great job. They were professional, informative and friendly.

Cube Smart is seriously one of the most profesional and clean storage facilities I've ever come across! TATI and Jamie went above and beyond to assist me with my storage move out. Let me tell you, I couldn't be happier with their exceptional service. If I ever find myself in need of storage space again, you better believe I'll be heading straight to Cube Smart.

They are a good place to store your stuff and it’s safe. The think is the price keeps going up every 6 months when you that property is paid for they have been there so long.

Made everything so easy, getting the unit to leaving the unit.

Clean facility and great access

Stopped by Cube Smart for the first time today & was welcomed at the door by Morris Joseph. He was smiling & excited about his work & more than happy to tell me about his units and everything unique & special. Before I left, he introduced me to his Mgr Tati who was just as delightful. She further explained their program. What a great visit & great prices. They are very clean, welcoming & respectful! Thank You!

Tati was so amazing today! Her customer service felt like I was more than just a customer. She answered all of our questions and concerns in such an excellent professional manner. We were very satisfied with todays meet.

Employees and management were wonderful site was always clean and well taken care of. Thank you!

Morris helped me out and was extremely helpful and nice. Both him and Tati were welcoming and have great customer service! Highly recommend cube smart just because of them.

Tati and Morris were exceptional!!! I went to other Self Storage facilities around the area but it didn't compare to the customer service I received at CubeSmart in the Peoria location. I felt welcomed from the moment I walked into the door to the closing of my deal. You will not be disappointed with these two! The best experience ever!!!

We stopped in just after Christmas and were treated with extra care. We were shown spaces that we felt would fit our needs. Tati and Morris were wonderful. So glad we found you guys, you are saving us over $1416.00 this next year.

Great experience. Tatiana was very helpful

Very helpful and knowledgeable staff. Wonderful to see your employees take such pride in their work. Great job.

Morris was extremely professional and knowledgeable. He answered every question with a smile. I feel that my things are safe at this storage facility.

Fast speedy service same day storage with no hassles or run around.

Nice place! Big wide gates and driveways! Even got ahold of customer service to help with a gate code problem, on a sunday!

Definitely not enough carts

Came in late around 5:30. Young lady greeted me with a smile and answered all my questions. Got a unit/lock and completed everything within 20 minutes. Great customer service

Tatiana and Bailey are amongst the most proficient, professional, and passionate workers that I've ever met. They're an absolute joy and I'm more than comfortable to refer new clients and customers to this location, happily, as long as they continue to be a part of the CubeSmart team. ?? Side Note; Happy Early Birthday to Tatiana!!! Have fun and keep in good and high-spirits!

Tati was outstanding! Thank you!

There was rat feces on my couches, which I had to throw out! ! I paid for the $5000 insurance, but unfortunately that policy doesn’t cover for rodents!

Recently rented a storage unit from Bailey, she was very helpful and friendly. The Storage facility is very clean and well maintained. Happy to have a safe place for storage.

The customer service is superb and professional. Tati is exceptionally professional, experienced in her job, and very welcoming.

Tati from Chicago provided great service and was incredibly friendly & helpful.

I was in recently to get a small storage unit and Tati was very helpful and had all the answers. She told me everything I needed to know (I've never rented a storage unit before) showed me the unit I would be renting, answered all my questions.

Bailey and Tati were amazing and provided amazing customer service! ??

Close and easy to get to. Great Staff as well. Especially the new Manager from Chicago??

Tati welcome to AZ! Service was awesome very help and answered all my questions.

Super clean place nice a secure place love how clean this place is

Amber was awesome. Explained everything then took me to the unit.

The guys were friendly, courteous and knowledgeable in packing. They made a hot tough experience much nicer. I highly recommend SoftTouch and Rich, Carlos, and Mario .

Wonderful help had no issues storage was clean it was nice and cold and front desk worker was awesomeh

Clean facilities, most important, great customer service, and reasonable and kind management. Thank you

Great help from staff.

This is the second time I've used them and I have no complaints! The place is clean and you have access until 10 pm. I will continue if needed to use them again and again!

My experience was great! A clean air conditioned unit for a lot less than anything around even the bad neighborhoods. Amber was so knowledgeable, and Bailey was so helpful! I am definitely a long term customer, thanks Cubesmart for hiring such wonderful people.

Unresponsive. You’ll be on your own. Just send in your money but don’t expect any assistance, communication or followup. Constant voicemails during business hours that they are “ on the premises and unable to take your call”, and messages will not be returned. Corporate office took one month to respond. ( so the problem is not just at the local level in Peoria, AZ) After several years I fired them and took our business elsewhere. ( had a company vehicle based in their inside storage unit for several years) Managers, staff, the whole company culture is non responsive. Not sure how they are still open to be honest but would not use this company again to store anything of value or anything I needed access too

The storage facility is excellent, clean and well cared for. We had stored our things for 8 years and when we opened the locker it was as if they had just been placed in the locker a few weeks previously. Amazing clean - almost no dust even after all this time. Facilities were secure. Staff were professional and very helpful, Records were well kept, never any billing errors or issues. Good communication when any changes were made. Facility was available and readily accessible with our vehicle. Even the yard and offices were clean and well presented. Would highly recommend this facility!

Good customer service and clean facilities

Everything was great at the 83rd avenue and thunderbird location except for the phone demeanor from Amber was always unpleasant every time I called. Also, I didn't like the sudden rent increase without any prior notice and the price went up almost by $100. Due to employment changes I was no longer able to afford the current rent so therefore I downsized and moved to a cheaper facility.

The person working the phone calls was unprofessional and extremely poor customer service. She went out of her way to call me regarding my reservation and then hung up on me mid conversation then tried to call me back and admitted she hung up intentionally. Unsure of why she called me in the first place if she was in a bad mood. Terrible first impression to the company, i’ll be taking my business elsewhere to avoid unnecessary disturbance and disrespect.

It was quick and easy and I moved my things in the next day.

Place had plenty of room to work and move around, very easy access, place was always clean and one time I was working in my storage and I believe the owner came to say hi and gave cold bottle of water, definitely help my day with him being so nice.

Safe and secure in both locations in az and in texas.

Awesome place, fast, friendly and knowledgeable staff makes for a great experience, Thanks again!!!!

RON. His service is phenomenal

Excellent service and very clean property..Renee was very helpful..A++++

The manager is the best! She needs a raise!

Ron was great and took care of all my needs

No complaints. Items kept safe and secure. Easy acccess during appropriate hours, dollys on site for customer use, all services met my expectations and I would return as a customer in the future the next time I am in need of a storage unit.

Ron is a pleasant fellow. He makes the experience wonderful ?? Renee is just a delight ? Thank you!

Easy process, very nice and clean. Staff Renee and Ron were so pleasant and professional. Good pricing, very glad I found this Cube Smart to store my belongings. Safe environment.

Renee was super helpful. She gave me all kinds of tips to aid me in my move. Also, there was only one possible unit of the size I wanted and there was a reservation on it. The possible tenants had until yesterday to confirm and pay for it. Renee promised to call me by the end of the week to let me know if it would be available. She called me early this morning (the last day of the week) to let me know that the unit was available for me, if I was still interested. I was thrilled to hear from her. The unit is mine! I love great service and that's what she gives to her customers.

Ron from Cubesmart was very nice. He helped me with a unit there. The facility was very clean and orderly. I would recommend this organization for your storage needs.

I only needed the storage for a short time but I did everything online and no one bothered me. They were nice when we moved out and easy to work with.

The process of renting the unit was easy and Ron was very helpful in showing me the property.

Everyone has been so friendly and they answered all my questions and put my mind at ease. Great experience

It was like the QT of self storage. It was clean and neat with an easy startup and close.

Very easy process && very helpful people.

Everything was very smooth, well explained. No complaints at all.

Place is very good. Well run and clean.

Ron and Anamaria were awesome helpfully courteous and very respectful. Wonderfull staff and management

Anna was very helpful and professional. She helped me decide what unit would work best for my needs. I really appreciated her assistance.

They are super friendly and respect your privacy.

The staff when I first inquired about a unit was very helpful in showing me the sizes available.

Staff was VERY accommodating and super helpful!

The customer service was spot on. The staff was very helpful and gave me a quick tour. I received a nice little welcome bag and for a small price I got the lock right on site.

Been there a year to the month, always pay my bill early. This month the bill slipped my mind and I was a week late and when I show up there’s a lock on my unit. Fine, I get that, but no call? No email? Every time I’ve been inside the office all anyone is doing is sitting around, seems like they have the time. Yes, it’s my responsibility to pay on time, but a week after a year’s worth of on-time payments? When I went in to pay my bill (I normally do it online) I had to wait because the office wasn’t staffed at the time the office was supposed to open. So after I pay, which the young girl helping me, and I use that term very loosely, she proceeds to help another customer who came in about 5 minutes after me. I asked her if she could take me to open my unit because I was in a time crunch, and she told me well, he’s already here. He had to tell her that he could wait. I chose this facility because of the location and the temperature controlled climate. But even though it is going to be a pain to move everything, I think it’s time to go look for another storage facility that actually wants to be helpful and treat paying customers like they’re old news right after they pay their bill. Traveled the world in the army, I’ve had tons of storage units, and CubeSmart, you’re not anywhere close to the top of that list as of today. UPDATE: I emailed them within an hour of getting their reply and still haven’t heard back in over a month. Definitely going to be looking for a new storage facility. This is horrible service, especially for $160/month.

Great customer service always clean and tidy

Location and secure site wasn't worried about my things being stolen.

Talked into a larger unit than I needed or wanted, told first month free and then could transfer to a smaller unit if wanted, so said ok, but when went to go transfer to a smaller unit... no one was ever in the office! I went DAILY at different times of the day, and NO ONE. Then called 800 number and told I can't switch over phone, HAVE to talk to location, again NO ONE WAS EVER THERE. So after a week of attempting on a DAILY basis with no one in sight, I found a new place and started moving my stuff over, then I was locked out so couldn't get the rest, so on my day off work I went early in the morning 9 a.m. for a supposed 9:30 a.m. opening time sat there for 3 hours till someone finally did show up! She said she goes back n forth between 2 stores is why she's never there, half hour at one then drives to the other for a half hour (how far is this drive for me to wait 3 hours!) and demanded $66 to get my stuff out. Only reason it was still there is because no one was ever in the office!!! I refuse to pay the $66 for 5 days when I should have been allowed to just go into the unit size that I wanted in the first place and wouldn't have had to waste my time and gas and money to move to another company because of CubeSmarts incompetence!

Fast, easy, convenient

Every time A new manager comes in the police also changes , very inconvenient, 1’st floor out side weeds in front of all units , dirty and trashy, very poorly maintained

Easy set up and cancellation. Great customer service!

The facility itself is clean but the pricing was a bait and switch. I was told one thing for pricing when I booked the storage room for a disabled veteran by calling their toll free number but they would not honour the pricing even though I have a confirmation number to boot. I am never impressed when companies don't honour their own quotes and now won't recommend them to anyone at this point. Unprofessional and unethical. We will see if they care about my truthful review or not.

Cynthia was amazing!!!! she handled all my needs and showed me around. Very clean Facility & very professional!

Very clean

Easy to rent, clear prices (not a bunch of hidden fees)

James made taking possession of the Cube such an easy process! Very knowledgeable, courteous, and reviewed all collateral with me. He even had a cute gift bag and note in the Cube! Cube interior, halls, and grounds are all professionally maintained and well kept.

Very clean and the staff was always friendly.

Easy and convenient use, great customer service and affordability.

Friendly staff and reasonable prices

Great plc for storage nice and clean

experience so good. The staff was very well spoken.

Staff is courteous and friendly. All questions were answered quickly and fully.

Clean -- nicely located from my home - well monitored - easy access in and out - felt safe and secure - polite office staff -

Clean and secure the way I like it.

Having Great Staff with positive attitude that can assist u when needed.

Friendly staff and clean facility!

Very clean and well maintained. Young people working there were amazing. It was a joy to stop there. My firm stores confidential information there in a control temperature and I was there very often.

Renting a storage unit from Cubesmart was smooth and easy. Employees were friendly and helpful. I would highly recommend them to anyone needing a storage space.

I’ve used this storage facility for years. The only reason I’m still there is because I can’t afford to move my belongings again. The staff here are not helpful nor knowledgeable of their prices and how their system works.

Close proximity to my daughter's college, GCU, but in a much safer area than campus. Love the security and the indoor, air controlled unit. Easy in and out for my daughter. Carts always available on site. Easy pay with monthly credit card charge. This has been the second summer that we have used this location, and will be back again in April!

Nice clean facility and courteous staff.

My needs were understood and provided in a very professional manner. The staff is extremely nice and helpful to work with.

Fold were friendly and helpful.

They work really well in accommodating me

Always Friendly and helpful

They are very friendly welcome the place is so clean, Nice manager, highly recommended.

clean

My experience with CubeSmart has been excellent. The employees are courteous and respectful. The process to rent a storage unit is quick and efficient. The property is well maintained. Victoria, the general manager, has been especially helpful.

Wonderful customer service. The process was so simple and easy and great prices.

Cell kept and very clean storage facility. The staff is very professional too.

I was able to go in and out quickly with no worries. Thank you

Great customer service and affordable storage space options.

Great customer service

This is my 2nd time using CubeSmart and it's always been an easy experience.

Clean, secure, and friendly staff.

DO NOT RENT HERE. Your locker will get “broken into” with no damage done, yet your most valuable items will be stolen. Office staff is less than helpful. Camera’s will be useless as far as being able to “see anything” although it’s a brand new facility. My intuition has never fooled me and something is NOT RIGHT about this place. Customer beware.

Easy access units, clean and priced just right.

It is convenient location and the employees are courteous

The staff is always friendly and helpful. Really came through in times we needed them. Originally used our storage when we had a house fire, and continued through the process of selling our home, when adjusting up a size or down they made it so simple. Highly recommend doing business with them.

DO NOT STORE YOU'RE STUFF IN THE CLIMATE CONTROLED AREA! It will get stolen. There is space above the roll up doors that people can get in an take you're stuff. The facility does not care about reimbursing you AT ALL! Stay away!

Staff is professional and helpful

Well managed, clean

(Translated by Google) Good storage (Original) Buen almacenamiento

They never have their AC is running inside so it's always hot inside there there's no lights for the inside of your storage so if you have a big 10 x 15 storage inside it's always dark and my store got robbed about a month ago and they couldn't do nothing about it they lock the gates at 10 but they still have the walking gate open all night long so the robbers can come in still with thee what they want and walk right out of there yeah the place sucks so does management

Friendly but our unit got broke into and they have no security. Our unit got ransacked. All glass broke. Items stolen. Sucked

Marlene rios This associate from peoria was nothing more then useless since we got to the storage unit. I live in California, I drove 5 hours to get to this location to help a friend clear out a storage unit. We arrived at 10:30 am with a video of the current owner of the unit stating is was ok for her to open and take everything out of the unit since she has been paying for the unit for 6 months, when we showed her the video she said is was not valid and said that either the person that owns the unit or someone thats is under the units name would have to come down to let us in. We went out and found the second person that the unit was under and when we returned she said that would not work that we would need power of attorney to get acces tobthe unit. So we drove around town found a mobile notary after about 2 hours of waiting got the power of attorney and drove back to the storage unit. Once we got there she was surprised that we were able to get the power of attorney. But once again she told us that she couldn't give us access to the unit. After she refused to give us access, she didn't give us a choice but to call the police. She called someone who wasn't a manager and while on the phone she was smirking and smiling at us almost laughing at us. When we told her how much driving we had done and wasted our whole day she had the audacity to say we were wasting her time cause she should of been closing already and get on with her day, when all she has to do is no more then a 30 minute drive home while we have a 6 hour drive home. We also called the district manager and we get nothing but voice mail and no call backs.

Friendly staff, area seemed secure,fair price,I Got a unit,but haven't moved things in yet..

Got in and out in about 15 minutes, very easy, clean and friendly staff Victoria was the nicest person I've ever met

Awesome customer service. Great place. Really took the time to make sure i was comfortable with everything.

Very nice place, incredibly clean, and managed by a super kind woman.

CubeSmart has outstanding customer service! I can’t say enough kind words about the nice lady who assisted me with setting up my storage unit. Being that I was in the middle of selling my home and moving, the easy process with CubeSmart made the move simple! I’d highly recommend CubeSmart over any storage company in the valley, both for the service and the competitive pricing!

Gordy did a great job!

We come here to pick up stuff for club sports. The facility is always clean and it's easy to navigate.

My experience at this storage location is all next to perfect.

They charged way more than what they quoted me.

Victoria the manager has excellent customer service skills and is very accommodating. After calling many different storage companies trying to find a place that met my company's needs, she was patient and took the time to explain details and helped me get organized. I highly recommend this location.

Nice staff good service

Too expensive.

Great service, friendly, nice associates, very willing to help, and place is always clean!!! that's important, thanks love u guys!!!

Called to get information over the phone. Guy didn't listen to my questions and gave vague answers. No thank you!

Very upfront on costs, able to show me the spaces available so I could make a choice. The manager was friendly and accessible and willing to explain things easily.

Convenience and customer service at an affordable rate! I lost the key to my storage. My lock was removed free of charge. Can beat that with 2 sticks. Joey the manager couldn't be more awesome.

Nice clean place and the staff was very helpful.

Very nice facility! Manager accommodate issues we had.

Absolutely love this place. Victoria Villanueva was absolutely awesome and got us a unit late in the afternoon with no problems. Will use CubeSmart for all my storing needs. Thanks!

They put their own lock on my unit because I forgot to lock mine and were not open the next time I went to access my unit.

Very clean establishment great staff

Place sure is clean!

Gorde is amazing! This place is clean and professional. They answered any questions I had and highly recommend this place.

Employees were friendly, place looks very clean. Happy that we choose this company and location. I don't remember his name but I think it was Joey who signed us up.

Clean facility and great prices!! Move in was fast and staff was friendly! Victoria was awesome!!

They moved me into my unit quickly and I was even able to use the moving truck. Clean and great facility!!!

Your normal storage facility

I needed storage quickly and they had the size I needed. The employee, Victoria, was kind and friendly. Place was very clean and I was in and out of the office within 15 minutes and all my questions were answered. I feel secure in storing my stuff here. Well maintained facility for sure. ??

Don't like the raising the rates every 6 month with no increase in service at all.

Victoria was most helpful an asset to your company will recommend to friends and family

Best storage facility ever!

Clean and secure. Expensive.

Very helpful employees and they have very clean units! Great prices!

The staff was very friendly and made me feel comfortable about storing with them. Victoria helped with the move in and explained the process as I have never used storage before. The facility looks clean and well maintained. I would recommend storing here.

I didn't like the customer service, it was difficult to get in touch with.

I recently visited this facility and the staff, Victoria and Jamie, were very friendly and knowledgeable. I was impressed at how clean and well maintained the facility was. The move in was done quickly and efficiently. I will definitely refer any friends and family to this location.

Victoria did an amazing job helping me move into a unit. She was very knowledgeable on all the units and every question I asked.

They open at 9:30, but when we got there at 10:00 the open sign was lit, but no one around. There was a sign on the door when will they be back but it said 9:30. After waiting 20 minutes I finally called and left a message. Both showed up after getting off a golf cart in a couple minutes. Please update sign next time. Maybe not good idea to both leaving together at same time. The girl helping me was not friendly but was very knowledgeable.

Very friendly and clean. Process was easy and flawless. Victoria Villanueva was fantastic and fast! I was in and out and all set up with my unit in 10 minutes. Thank you!

We have had a unit at the Peoria / 83rd Ave Arizona The place has been broken into several times. Our AC unit, inside was broken into last Thursday. They do not care about security at all. Also someone threw a rock through their window at the office. Get insurance.

Awesome Experience we are from California and not to familar with Arizona . Associate Jamie Simpson and Eric Velada is a great asset to cube smart helped us with everything we needed and went out of his way to navigate us around the area and even gave us some bottles of water for are daughter for hot weather thanks guys we will do all future business thru cube smart .

The staff is very friendly, fast, and patient! Love them!

Very clean facility, friendly staff, and reasonable rates. Jamie the store manager went out of his way to help me get a unit on short notice to store my stuff durring a move. They even had a moving truck that I got to use, made the whole process of moving and storing Easy and painless. If you are in need of a place to store some items, either short term or long term, i would recommend this place.

People are friendly and professional

The store was very clean and the employees were extremely friendly and very professional. I would recommend them to family friends! Mela, was a pleasure to work with.

The guys were really helpful and very polite

Just had the best experience! Would highly recommend using them and the manager was so friendly and helpful. Really good rates. Very secure gate system and clean storage units. I've rarely see this kind of customer service. They have a moving truck you can use too!

I have had a great experience dealing with Colton getting my storage unit at Cubesmart. It took no time at all to get my paperwork in order so I could move in. Colton was very friendly and extremely knowledgeable. He made getting a storage unit easy quick. Thanks for the wonderful experience.