Employee in office was extremely nice and helpful, as was the agent who set up my acct. I recommend this location as the one in El Mirage was terrible for my mom.

Overall the experience of renting a parking spot for my car went pretty well. The complicating factors were that I am several states away and a friend was in the area using the car and will be the one dropping it off. The paperwork to accomplish a seemingly simple task was daunting, but Jason and the GM Jessica were very helpful and pleasant.

Thanks to Jessica's exceptional assistance, what could have been a stressful situation turned into a seamless transition! Initially renting a 5x10 space, I found myself needing to upgrade to a 10x10 on short notice due to unexpected circumstances. Jessica not only facilitated the switch effortlessly but also ensured the process was quick and painless. Her professionalism and dedication truly made this experience the best it could be. Highly recommend her service!

My wife's stuff was well taken care of.

Poor management over charged me and still have not refunded me my money back

Great people to deal with and good addituds. It was a pleasure

Jason was very helpful in setting up my new payment information for 3 units I currently rent.

Very kind and helpful

Nice & friendly

The manager was very courteous and helpful.

Thanks for helping to make this a easy task.

Jessica and zach very kind sweet , honestly the easiest process and affordable unit that is in my area .good job guys

Easy and convenient, nice staff

Friendly people to work with.

The property was always clean, and safe. The staff was also kind. The doors on the unit worked perfectly

Has multiple sizes of units. Hard to get large trucks around inside the facilities

Jessica is awesome! She made sure I knew all I needed to and helped me the best she could which was a lot. She was so easy going and personable I would definitely rent from Jessica again!

Could have some type of fans by lockers. Lights?

Very helpful and professional.

Do not rent storage from these people. They will rip you off. They charged when we wanted to get the billing date and auto pay changed for my mothers unit. They did not make the proper change so the payment came out of my mothers account prior to her SS deposit. She’s on a fixed income. The charge was rejected since they tried to debit on the old date. She got a delinquent charge and they put a lock on her possessions. They did take the late fee off but would not give credit for bank overdraft fee that was their making. Nor did they credit back the amount she paid to change the dates. Mom is out almost $50 messing with them. Thats a weeks worth of groceries for her. Also, they are poorly staff. The office is always closed during business hours. I’m not 100% sure but we closed out another unit when my daughter moved into a lovely condo. We think this place has large cockroaches because we saw two in her boxes. The new unit does not appear to have pests and there were no pests in former unit. Its is possible that they came from another renter. We have never had this experience at another facility. Do yourself a favor and rent from anywhere else or I guarantee you will regret it. Poor management and customer service.

I would give zero stars if I could. We had this unit for 2.5 yrs. When we moved into it, it was climate controlled with a swamp cooler. Once management changed, the swamp coolers were either shut off, or broke and they decided not to repair them. Therefore, some of our furniture was ruined due to the change in temperatures. No reduction in price to the storage fees, either.

My unit was supposed to be climate controlled by a swamp cooler. A lot of my things were ruined because the unit was either never on or broken. The pavement inside this CubeSmart is super uneven. They charge outrageous late fees. My bill was always over 200 dollars for a 10X10. I spent more money on the rent than what my things were worth and then to pull out my stuff all ruined ??. I will take my business elsewhere.

Just cright

The staff member Jeff was awesome, my storage unit was clean and easy to get to. I’d recommend this place to anyone. The price I received was awesome. Especially in short notice.

Very friendly manager and super quick rental process. Took maybe 10 mins with online reservation

They were able to change my storage unit to a larger one on the same day of me moving in! They are amazing.

CJ was great to to work with. I had several questions and he was able to answer them an set me up with my unit.

Cj was great!

From the Moment I walked in, I was greeted with a smile and received a warm welcome! Even if I didn't like the storage unit, Im telling you I would of bought one anyway. That's how nice and friendly the Jeff was! I will definitely refer my friends and family!

Price increased over 3 years from $175 to $300!! All of my new mattresses got leaked on from the roof and were junk. I told the manager and he said nothing!! The slide where the lock went never worked right and was fixed numerous times and finally the day I moved what I was keeping that wasn’t ruined he fixed it. I did notice there was new management in there since I moved into there. He was going to lower my rate a bit but I never knew that was even an option since it was increased so often. Unfortunately it was too late on that end. This location needs an upgrade on the units that are outdoors.

THE AMAZING & WONDERFUL STAFF :))))

We'd love cube smart

The personal are great, units are clean.

nice facilities, easy to set up

Very great customer service and help

Prices are getting too high. But otherwise a great place to keep your stuff

Great place. Great prices

The facility is clean, secure, and monitored, and the customer service is second to none.

Have rented storage for 3 years almost and the service was always great.

From the very beginning they were so helpful. I was is dire straights and they helped me find not one but two units close together.

The person who runs the office.Great Customer Service skills.

Was helping my friend at her storage unit. Very clean.

Great customer service. Been here a year. My only qualm is that the price increased.

The help that I received.

Nice place nice people but their Apple needs work because 3 times I was making payments online because that's the way they accept them and 3 times the payments didn't go through but told me they did the last time because of the circumstance following that I ended up with my stuff being auctioned Or paying a fee to release my storage back to me before the auction which was way more than The value of the property within it so I ended up having to se Surrender my possessions I just hope somebody monitors what people in those places do that by these storage switch compartments at auction does with any paperwork with personal information or if they go through with themselves and the recommendations and destroy it to protect the former leasee

Except for price increase and the additional charge to do it on line..and definitely don't have auto pay...they only notify you a month later...due to the neglect I loose my stuff .

Very professional. Easy to get in contact with. Highly recommend

CJ & MO are a pleasure to do business with! They keep the place clean & are on top of things! Especially considering the current state of the economy where you see workers becoming lazy on the job….. not CJ & MO! They are doing the opposite and their great work is very noticeable. These two individuals are the kind of employees that make doing business with Cube Smart a pleasure. Thank you for the hard work gentlemen. ??

The people that work here are very friendly and helpful. I had an issue with my card and when I went in to fix it they were very willing to help resolve the issue and get me on my way. My questions were answered quickly and efficiently.

Clean

Mo was so helpful and patient with all my questions. Definitely recommend this facility because of Mo.

We have been storing our stuff here for almost 7 months now. Safe, secure and super clean.

So appreciate Mo! He is extremely friendly and helpful! Will recommend this facility to anyone looking for storage locally! Thanks Mo! Keep up the good work!

Easy to sign up, super friendly staff, clean premisses

Downside is they do not allow 24 hour access.

We got our until a few months back, last minute when my daughter was moving out of her apartment, and it was such a smooth, easy process, and I just want to say how WONDERFUL Lakisha was to work with at that time, and every month since. It is rare these days in customer service to walk in somewhere and have someone make you feel like family, and thats all it takes to make your day a little better sometimes. Its the little things that matter, and she is a GEM! You are lucky to have her! Thank you Lakisha for always putting a smile on my face and treating us like family! ??????

The women in the office are so knowledgeable and great to talk to.

I have been storing my things there for years and haven't had any issues

Very friendly

Lakisha is the BEST! God bless her! She took AMAZING care of us from A to Z and was always enthusiastic, kind and professional!

I needed a unit close by.

Manager excellent. Made renting experience vey easy and clearly explained every detail.

The facility is clean and the staff is very friendly. They know who we are by name and are always willing to help. Security is pretty solid even if the doors on some of the outside units is a bit flimsy.

Always friendly and clean

Cleanest ever

Lakisha and Nina were a delight to work with. They were friendly, very professional and courteous and were able to provide us find the right space per our needs. Thank you, We will be back to do more business with CubeSmart.

Very handy just needed a small space, temporarily during a move.

I will forever use and recommend CubeSmart based on my interaction with Lakisha. I came in a panic and needed a quick resolution. I was assured we would find something that matched my needs and price range. Thank you Thank you Thank you for quickly helping me! If you are looking for somewhere that will treat you with upmost customer care and get you what you need quickly, this is the place to come!

What a great experience. Lakisha was so helpful and kind. She is a fabulous people person!

Friendly staff. Easily accessible.

The staff is amazing and courteous. Facilities are clean. A little tight around the storage units when driving a moving truck.

The front office people very friendly and helpful

I am so pleased with the staff at my Cubesmart they are so helpful, patient, and professional. I have rented at this facility 4 times because of good service and hours. Lakeshia is the Best Manager to work with I really appreciate her good Management ??

Staff is sooooo friendly and the storage units are taken care of very well

The front office ladies are always so kind to us, they are always going out of their way to help. They are very thorough with what they do.

Convenience and price. Not far from our home and one of the better prices near our zip code.

Your caring and wonderful ladies in the office. They always had a smile Thank you all.

Easy peasy! It's always a pleasure to see or talk to Lakisha Manning. She's very efficient and friendly and makes the whole experience of renting a storage unit better. Thank you, Lakisha!!

The girls here are very knowledgeable. They get it done. Expediately and efficiently Thank you cubesmart.

It was easy to assess our unit and it was clean and the ladys whom helped us were so kind and knowledgeable!

Latisha was an excellent manager! She even helped us get our huge 26 foot truck out of the lot because the turns are far too tight to manuver without an experienced guide.

CubeSmart had more size options than several storage companies. The office manager was extremely helpful and friendly, the move in process was very simple.

The staff was always and I mean always was very helpful and kind. And always answered any of my questions.

I was introduced to CUBESMART Self-storage in Surprise, AZ in support of my dear friend who had items in storage and was moving out of state. The General Manager Lakisha Manning came by the unit and saw that my friend and her sister were moving items into the truck by themselves. The others who were supposed to be there to help, couldn't make it last minute. I would have loved to help, but could not due to a broken arm, so it was just the two of them moving the items. Lakisha was absolutely amazing! She brought bottled water, disposed of a large item not being taken, and helped move the larger items into the truck! Thank you Lakisha Manning for your professionalism, your personal nature, and for being the angel there to help when help was needed the most!

I want to give a big thank you to Lakisha Manning GM at the Surprise, Az location. She has been great from day one when I reserved my cube to the last day where she went above and beyond to help me on move out day. 108 degrees and she saw my sister and I struggling with the last few items and came to our rescue with cold water and a helping hand. We couldn’t have been more grateful and appreciative. Thanks for everything Lakisha. You definitely went above and beyond.

Great customer service! They listened to what I had to say and they took care of everything without an issue.

This facility is absolutely amazing. I cannot say it enough! I originally rented a unit here after my husband passed away suddenly. I’ve stored with them for 2.5 years and never once been disappointed in the service. The owner has come out late at night to the gate to help me. She has worked with me on payments. But today, she really went out of her way. I went in to clean my unit out and close my account, and I had my son (2) with me. When he asked if she maybe had some candy, she said she was sorry but she didn’t. He was so sad! An hour later, she pulls up to my unit where the uhaul is parked and brings a WHOLE bag of candy and gatorades for us. I cannot thank you enough for your generosity and kindness. If I ever store anything again, I will go to this location every time. ??????

Lakisha, I want to thank you again ! Lakisha is an amazing person who took the time out of her night with her kids and nephew to help me and my 77 years old father and my two children unpack my moving truck. She even helped us fit everything inside of our storage ! Thank You Lakisha you are an angel!

Lakisha & Nina are so nice! The facility is great, lots of options and always clean. Bathroom is immaculate!!!

The women here Lakisha and Nina are super sweet, and have given me so much help on any and everything.I would definitely recommend this company to anyone needing a unit to store in.

All I can say is “WOW”! Lakisha at the Surprise Cubesmart on Dysart is nothing short of amazing. She has been on the front line for me the whole time we rented a unit. Without her being about 100% customer service, I am not sure what we would have done, since I live out of state. Thank you Lakisha! You are the best!

Not a single complaint about this place. They're nice and answered all my questions about any concerns I had.

These people are fantastic. This is actually the second time I have rented from them, and from the signing of the papers to showing the rental it was seamless and professional. Dylan B did an outstanding job taking care of me and making the process fast and enjoyable. Thanks for your great service!

Very friendly staff, and Nina was also very helpful and knowledgeable. Great service. Tbe rental was easy.

The manager went above and beyond for us. I strongly recommend this place. U wont be disapointed i promise. Thank u cube smart... love this place!

First, I ended up needing a bigger storage unit than what I thought I would need when I first called. Come to find out, you don't get the first month free on a bigger unit, only half the month. Not sure why that is? Second, there was only one employee on the premises working. So, after we paid and we were ready to go to our unit, we had to wait several minutes for him because he had to help several other people who were coming in. Third, after he was finished helping everyone we waited for him to come out the door because he needed to get the broom to sweep our unit. When we saw him come out the door, we drove off to our unit thinking he would be right behind us in his cart. We waited by the unit for about 15 minutes, I then decided to drive back to the front to see if he was coming or to see what had happened to him. Sure enough he got stopped by another customer and he was renting out another unit, all while we were waiting for him to help us with our unit so we could begin moving our belongings in. I ended up getting the broom from him and I cleaned the unit myself, because I was tired of waiting and I had somewhere else to be. All in all we were there for about an hour and a half and an hour of that was just waiting. I am not blaming this employee whatsoever. However, I am blaming the actual management of this facility. How can you have 1 employee working and expect to provide great customer service? With all the storage units popping up all over Surprise, you would think that providing great service would be a priority!

So far so good

The lady's are extremely kind and considerate.

Friendly staff and great rate if you only need a month!

Very nice employees!

Conveniently located

Great customer service

I recommend this facility to anyone and everyone. You can't beat their prices and the place is always immaculate. Office staff are very competent. Lakisha was always so very helpful and had a smile ever time I saw her. Thank you for making me always feel like my things were safe and I was always welcomed when seen.

Good service and security

Good storage facility. Though It can get a little cramped when many people are there.

Got there at 10:20 and needed to pay. Be back sign for 20 minutes later, gone to post office sign. Was in window. Manager, was very nice and apologized when she returned. I paid 5 days late and asked if they would have double locked my unit. I was told no that they did not lock until 7 days. Got to my unit and it was double locked. Went to office and there was a be back sign/ manager on premises sign in window and door was locked. Frustrated waiting. What should have been a 10 minute stop turned into over an hour. Quite frustrated.

Ladies!! I cannot express how much gratitude I have and how much I appreciate the way you worked with me, when you saw me them days trying to get my stuff out of my storage unit, is absolutely beautiful, it's comfortable, its climate controlled, it's clean, you're very helpful, you're on site, you have those little dollies to help carry boxes I spent many hours alone in that place trying to get my stuff out and the lights come on by themselves and I felt safe and I like that and I will never forget what you guys did for me I really really appreciate it. Come check these guys out they are awesome!!! they have nice storage units! everything's clean they give away candy..yep and they're just great people!! Tell them Lisa sent you!

Absolutely the best rental experience to date. Izzy was very accommodating, friendly and professional . Great staff, great new place.

Lakisha was very professional, explained everything to me in a detailed manner. All of my paperwork was clear and understandable. Even when I misplaced it an hour later, she was happy to assist me again with giving me all of my necessary paperwork. I was offered water and coffee. The office was in immaculate cleanly condition. Everything was very well organized when I decided to purchase extra boxes it had no issues and wasn’t confused due to the organization. I’d definitely recommend any of my friends and relatives in surprise area to visit Lakisha and I’m positive she would be able to help anyone with their needs of storage space. Lakisha Showed me the best customer service experience I’ve ever encountered. I wish all employees had the enthusiasm as her.

What a great place to store my belongings! Izzy was very knowledgeable and professional. He assisted me with everything I needed. The facility is very clean and secure. I know my things are safe with the security measures they have in place. I highly recommend this place if you need to store any belongings!! Thank you Izzy for your assistance!! I give you 5 stars as well!! ????

Just got off the phone with Tom and he provided excellent customer service and put me at ease by answering my questions and making the process easy and understandable. I look forward to working with this facility.

We have 2 10x20 storage units at this location as we are buying home. We've had units at Dollat Storage but this one beats them hands down on every metric. These are climate controlled and very clean for slightly cheaper. Employees are polite and helpful.

Macy was very nice and extremely helpful. We walked in 15 minutes before close and even though I had already told her over the phone to push my reservation until the next day she was more then happy to help. I would absolutely recommend for all your storage needs.

????

Great place and the staff member who set us up helped us out a lot and she was trying to give us the best deal possible

Very professional & helpful...

Yesterday evening we were in search of a new storage company. We made a few phone calls & did some research online. We decided to visit this Cube Smart in person. We were SOLD on this location. We received AMAZING customer service from Macy McCartie. She went above and beyond to show us several units, explain policy, payment, hours, how the free month and online discount works when we questioned it further. She was perfectly professional and this level of service is very rare these days. It was a late Friday, long holiday weekend...she treated us like we were the 1st customer of the day. Although we would love to live without a storage unit altogether, she made this experience very positive and money saving. Every penny counts for a family of 7. We are excited to make this switch tomorrow ??

I came in to pay my sons storage rent and had the absolute pleasure of meeting Hailey and Macy. They are such sweet girls and you can tell they truly care. It was definitely nice change compared to the previous office workers of this location who were always so rude and snotty. These two girls are so fun and professional, honestly you should be proud to have employees like them. I will recommend everyone I know to this specific CubeSmart just so they get the pleasure of interacting with these wonderful ladies.

Hailey and Macy were awesome, great customer service and competitive pricing.

I have never thought I would ever need storage but as time goes on , kids stuff, husbands stuff, holiday stuff accumulates quick. I used Public storage down the street both stores priced the same I just stopped by to check out what deals Cube-Smart might have. Within 2 minutes J.D. had me Laughing and made me feel I made a mistake with Public storage. I have since reserved a unit with him and plan to move in this week. Two thumbs up.

The facility here is freaking awesome its always so clean and the payment are cheap and easy. One if the guys that work there his name is J.D or josh he's awesome amd very nice always good to see him around and he was very helpful with info on my payment options and even before I got the storage get guy thanks J.D.

Besides a minor meltdown on the second floor, helping hands made a move a fun one. The aid of my day was obsessed by the mechanic marvel of modern services. What? It looks neat and clean inside, and the slide open doors help! Haha thanks for the rolling carts, sorry about the elevator...

I love this storage facility. It's new, clean and the staff is friendly and knowledgeable. All qualities are rare to find in a storage facility. The location is great and the entire property is secured. I dealt with the Manager Josh, and he is always upbeat, happy, helpful and friendly. Will definitely use this place for future storage needs.

Great service and competitive pricing.

Love this place. Good prices and they just built a new indoor facility.

Great service great prices helpful staff

Secure property

Always have liked you guys been here for over 3 years now staff is really great . Just DO NOT appreciate the price increasing on me as many times as it has , this last time with NO WARNING not okay with this for the size of storage I have . What's next will it get raised on me in another so many months because of your upgrades or your so called minimum wage being raised twice already . It's really ridiculous !!

You did a great job.

Wow! Friendly, efficient and helpful. What more could you ask for? The facility is clean and neat and the fees seem reasonable. I'm glad they had a space for me.

Nice people. They just did not remove the lock, so when I went there after office hours, I was fortunate that someone was still there to remove it when I had all the furniture with me and some family helping me out. It was removed after close to an hour of waiting though, and there was the possibly that I had to turn around with all the furniture.

Great service

Very helpful.

It was satisfactory. When I arrived knowing exactly what I wanted, the sales girl was unaware of the internet specials. Also the sign on the street drew me in and then once inside, they would not offer me the special of first month free rent. The sign by the street does not specify " restrictions". Then I had he remind the associate of the sale price once again while checking out. I also feel that purchasing insurance should be our choice not yours.

Good locations

Much of the facility is brand new and the parts that aren't' are cared for like they are. The person who helped me initially rent my unit was very attentive, professional and knowledgeable. I met a manager the next day and she was also very helpful and gracious You will not be disappointed in either the people or facilities. 5 stars given; 5 stars earned.

I was told wrong or misleading information when calling to hold a unit. I was quoted that the monthly rent for a 5x5 would be around $28.00 and that it would be in a a/c controlled area. When I went to put my stuff in storage and secure my unit I found out I have to purchase insurance (even though it's just clothes) which caused my monthly fee to go up to $40.00 and it was not in an a/c controlled area but rather cooled by swamp which didn't seem all that cool. I went ahead and purchased the storage still because if I wanted one in the a/c controlled area my monthly rent would go even higher which I think is ridiculous as is for the smallest unit. I would have appreciated all this information when I called to inquire rather than being surprised with higher costs when securing.

Great experience here. Vicki did a great job,helping me out get the right amount of storage I needed. I would recommend this Cube smart to all my family and friends.

This my first place and I was so glad to have Jared D. He was very helpfully and clearly knows what he was doing since it was my first time renting from them. He showed me the different sizes and by helping choosing what size fits my need. It was a very friendly place to visit.

Fast and Efficient when checking in and the units are all in great shape! No need to worry about leaks.

This place is awesome! The staff is knowledgeable, very friendly and super easy to work with. And, it's a super convenient location. I would recommend this particular facility to anyone with storage needs.

Wonderful staff always friendly. Actually remember who I am when I come in.

This is the best cubesmart! We were at a different storage unit paying a higher price for a smaller unit! The manager April stayed later for us because we were running late and made sure to get us all set up in a timely manner!

Very helpful and pleasant to work with.

We came in on a Sunday and were helped by Amy. She is awesome. We were very pleased with her and Cube Smart. Thanks, Lee and Kendria

It's close to the house, it's easy to get in and out of and they're usually not very busy.

April was up front about the prices and very professional. The place has a wide drive aisles. Just don't like how some of the storages have two doors which get in the way. But it's still very wide. Overall great place. They are adding more storage. Which won't be finish until the fall.

Courteous professional answered all my questions I was very pleased

Store your belongs with confidence

So happy to find a clean, secure facility and a wonderful General Manager who made the process of getting my unit a very pleasant (and painless) experience. I highly recommend this location and look forward to having my belongings stored here!

The staff is very friendly. Angel is a courteous, respectful, and sincere individual. I recommend.

Units are well maintained and the 2 guys that work there were very helpful

Does Emergen-C not needed to a place close by really quick to store appliances and Furniture these guys not only help me out will give me a great price and respected the fact that I was in a hurry so they got me in and out and on my way quickly...

Got helped by Angel, super helpful man! Got me a promotion that I didn't even know about, can't recommend this place enough.

Easy to work with and a great price.

I had looked at a number of places before choosing CubeSmart. Angel was definitely one of the main reasons for my choice. I wasn't sure what I needed and he guided me through the whole process.

Angel was very helpful. I wasn't entirely sure what I needed and he helped guide me to the right sized unit. And was able to stay close to my budget.. thanks alot.. be seeing yall soon:)

Very secure, very clean facility. Maria was great helping me select the unit that best fit my needs and my budget.

Not familiar with Arizona, and was in need of a storage unit. After going through dozens, by calling, viewing online, or visiting in person I finally found Cube Smart. Initially had looked at one of their other locations, but was referred to the Dysart facility by the general manager. Have been very impressed so far by the highest level of customer service that I have ever had from a storage rental company. Anthony, the General Manager went above and beyond all expectations to ensure that all of our needs were met. To have such excellent customer service accompanied by a well-secured unit at a great price point is definitely a first for me. Highly recommend CubeSmart for all of your storage needs, even if you are not in the immediate area. Worth the drive. Thank you so much Anthony and Staff!

Penny is a really nice lady. Great service.

I went in to Cube Smart looking for a unit that I will need on 12/15/15...I spoke with Anthony and he was so helpful and courteous in showing me the ins and outs and what size I would need...Top notch service and I will be going back to get a unit just because the help I was offered and the service...Rent here and you wont be disappointed...

Always the same service . I have had my storage unit for almost 3 years and it was before cubesmart bought the place. (Previously Dysart Mini Storage) & I have had to deal with 5 different managers over my time there, and they are all EXTREMELY friendly ,helpful, and they will go above and beyond to make sure you are getting the best customer service.!! I would highly recommend this storage place to anyone and everyone!! ** PLUS THE PRICE IS SO LOW!! & YOU STILL HAVE PEACE OF MIND KNOWING THAT YOUR STUFF IS COMPLETELY SAFE**

Anna, the General Manager, was very helpful and friendly. She went out of her way to assist me in finding the right size/price for my storage needs. I can highly recommend Anna!

1st rate service at a very safe and secure storage facility. I was really impressed with the level of customer service I received and amazed at what nice storage facility it was. I would highly recommend storing here!