The manager at this facility is top notch. Whatever CubeSmart is doing they better pay her well because I’ve been a customer at this facility over three years and anytime I needed help with any of my issues she is on point.

Sherry and everyone else is so friendly and helpful. Am so glad I found Cubesmart !!

This office does not answer their phone lines, does not respond to messages being left, or anything. You call the customer service line and you get sent to a voicemail, not only that when I was finally able to speak to a live person they disconnected the call. Terrible TERRIBLE customer service

Quick and Easy

They are never in office always out no back up to receive payments u have to wait a lot of times

Great staff

Excellent service.

Nice clean storage room, very happy with the rates

They don’t even work inside ever I’ve called 30+ times during business hours and no one is there

Clean and office staff was nice if was a smooth transaction

Great people, great team. Very personable in and on both the North and East.prperties. Melanie, Jeff, Cheri, and Cheri's co-worker (can not remember) her name are and highly personalable and cistomer foucused. I highly recommend Cube Smart. ??????

Went in today and Ed was great! Quick, personable and professional. He made getting in and out really nice!

They are awesome and amazing. Makes you feel welcome always !!!

The personal touch from your representative at the counter. They were very personable and knowledgeable! Since the Covid pandemic our country has seen a downturn in customer service. It's great to see that your representatives haven't lost that touch which is a compliment to your company.

No waiting, storage was ready even when office was closed, all online booking and opening made super simple

In a good location

Helpful staff, ease of access

Showed me the unit to ensure the size would fit my needs. Very friendly staff and the internet price was very competitive!

They're over priced, overly harsh with late fees, and unwilling to work with customers for any reason.

nice, clean, easy access. that's it

its what I paid for, exactly

Cheri was excellent! She even measure item just to make sure it was a fit for storage. She also took the time to answer all questions. I now consider her and Will my friends.

Cheri was super helpful

I had a minor issue when I first arrived but Mike from the front office immediately helped me to resolve my issue .mike is an awesome person .! I highly recommend this place for all storage needs.

Mike at the Broadway location was very friendly and got my storage unit ready in no time!

Great customer service by Sherry and William. This place is very well kept.

Very friendly and answered all my questions with no worries. Went above and beyond for me and the trust with my belongings is there. I recommend CubeSmart for anyone's storage needs.

I set up the reservation online which was very easy and the following day completed the move in..staff made it an easy and quick process. Thank you.

Great communication . Nice staff. Easy access. Clean units.

Friendly, accommodating staff. I was treated extremely well.

Mike at 8361 E. Broadway store went above and beyond helping me today. He was such a breath of fresh air, pleasant and very nice! Because of him I will totally recommend CubeSmart! Thank you! ??

Had my unit, professional

Easy to do and the clerk was very friendly and helpful. Thank you

Very helpful. Friendly

Overall very clean and well managed ,,, safe and close to home. But the rent has increased so much since we took we unit that it was no longer economically worth storing our items there.

Very easy and smooth process from start to finish, front office has your back and helped me when I was In a pinch for a low cost thanks!!

Staff is friendly and helpful. They made our moving experience much less stressful.

This storage place is partly responsible for the start of My new business for helping me with the space for future store products.

Friendly staff, clean storage compartment and free key...

Cool

The ladies were so friendly and helpful,and actually enjoy their jobs.

This location is awesome! Mike from the office was incredibly kind, helpful, and accommodating when I was moving units. I highly recommend for your storage needs.

It was super fast renting a unit and moving into it. I was able to do everything online and the unit was immediately ready to go. Super fast and easy!

Sherry at the Broadway store was amazing and so helpful.

Trained staff with friendly personality.

The team that was there made the process of renting very easy to understand. I was able to complete registration online quickly and upload the required ID and stuff without any hassle. Once it came time to unpack and load my unit, the staff was able to help me figure out how to get in and out and use my access code. When I returned my loaner, they were super helpful at fixing an error I had made in my application, and let me know in plain English what my lease terms were. Great people and very clean units.

Great group of people! They gave us a great deal on a unit. Can’t wait to move our stuff in!

Had them for 2 yrs... Great place.. enough time to visit your shed... 6am to 10pm.. Only problem is prices has gotten way to high now.. I had to let it go. Wish businesses would put humanity before the dollar signs. It's like you paying rent of an Apartment early 2000s prices

I rarely write reviews..however, I'm pleased to say from the time we entered the CubeSmart offices at 8361 E Broadway, Tucson, AZ we were glad we did. We required a space large enough to hold the contents of a full 32' sea container with an estimated delivery date. We were shown several 12x8x30 units and selected A17. We also were shown 10x15 units but decided to wait. The transaction was seamless, Cheri Aitken, the G.M. is sharp, knows her stuff, and drives a mean golf/customer cart. Mike, was also helpful and easy to work with. A good team.

Very helpful..Mike made this super easy

Easy online process especially for someone older like me who works quite a bit. Response time was well within acceptable, my only complaint was that the complimentary moving truck was not available when I needed it but I happen to move right after graduation when many folks were moving and storing so not your guy's fault! Plenty of locations on every side of town, and the welcome kit was a nice jesture.

AMAZING CUSTOMER SERVICE. GREAT RATES

Process of finding the space and moving in was super easy. Exactly as advertised. Helpful and friendly staff. Only downside is the restricted access hours, but I guess that goes to security too, so a double edged sword. Would definitely recommend this place.

Gamecube in my cubesmart!

The local office was very knowledgeable and provided information to make the move in day manageable.

easy and timely access clean facilityies

Very nice staff. Place is clean.

Very nice people, very simple and quick to get set up

It's the best storage I ever used.

Robert was great and made move in easy

Super easy set-up and move-out processes. I could always access my storage unit whenever I needed to. I felt that my stuff was safe and secure and the property was always clean and tidy.

Fast friendly service. Clean units. Thank you.

I met with Cheri Aitken the general manager at the location of my storage unit. She was extemely helpful and friendly. She took her time and I never felt rushed.

I have found everyone to be very helpful. It was easy to book a space, and basically very easy to complete everything. Prices are good and it is open until 10 pm.

Quickly solved problems. No hassel

The manager, Mike; professional, knowledgeable, polite and efficient. Only reason I didn't give you a ten rating is because no one is perfect.

I am very happy with the storage service. This is my second time using CubeSmart and both experiences were great. They provided clean and safe units. Professional, kind and knowledgeable staff. User-friendly website. Thanks CubeSmart!

The prices went up based on the income of out of state residents. My mother pays $120 less than I did for the same unit space...??

Your employees at the counter. A younger fellow with some Tatoos on his arms, and an older man. Both were very helpful and very patient.

If I could give ten stars, I would! Not only is the place clean and secure but the customer service is amazing! Very personalized and this location is really there for you when you need it the most. Shout out to Mike for being so awesome!! I'm very appreciative of you and CubeSmart!

Very friendly office staff.

Super friendly staff. A little pricey but the staff makes it worth it. Clean organized and professional..

The manager, Mike, was extremely helpful and kind. I made a mistake when completing the online set up and did not receive an email with further instructions. Mike fixed the error and provided me with all the details necessary to access my unit. I was very pleased with our interaction and the unit itself.

Mike was a great help and gave us a terrific price ! Every dollar we saved helped out our family. A big thank you again to Mike for going above and beyond in his job and treating us so we'll. I would definitely recommend friends and family to go to Mike for all their storage needs.

I was in a rather stressful situation compounded further by having a need for a storage unit. Mike, the store manager, really came through for me in a pinch with finding me a storage unit suitable for my needs and I couldn't be happier with the outcome. Highly recommend!

This location is clean and orderly and the staff there (looking at you, Mike), are amazing! He helped me get into their system without any issues and also showed me to my storage location quickly. He was very friendly and eager to help! The prices are great and affordable (considering that most locations for storage are hard to get into and highly priced since a lot of people from California are moving into our area due to current events). If you're looking for a great place to store your valuables, look no further because this place is the spot.

Boy today was a crazy day for me I got my new unit then realized it wasn’t big enough so I talked to Mike at the front desk and he was so amazing helpful he even helped me lock in a second unit and made phone calls for me to other cube smarts! I couldn’t be more grateful! Thank you mike! Absolutely incredible!

Mike was awesome.

Tom was great. Really nice and informative. The whole rental process was super easy.

Fast and easy registration. Was in and sorted in under 30 minutes. Very knowledgeable staff

All of the employees here are great. 2 weeks ago I didn't properly lock my storage unit and I got a phone call within a 1/2 an hour of leaving telling me that my locker was open they placed a lock on my locker to make sure it was secure until I showed up to lock it. Today Mikey was great he stayed 5 minutes after closing time to receive my payment even know it was memorial day. I had only good experiences other than the price going up..

Always made easy access the hours they said for the gate would be opened. I had no problems or complaints of storing all my belongings with them.

Customer service at its bestMike went above and beyond to help me on hot day when my key broke off in the lock. Thanks again cube smart!

Wonderful and professional managers whom I appreciated their advice and inputs

Service was prompt and professional. There was good communication from the manager at our location and everything was contact free. Facility was well maintained and clean. A little on the pricy side but probably worth it.

Three reasons why I would recommend cube smart 1. Friendly customer service. 2. Have electricity in the unit. 3. And that they are open till 10 PM

Great...secure area, clean. Professional staff who went out of the way to make sure I chose just the right storage for my needs. Quick, efficient...Great experience. I will be referring friends here.

The staff, Beth specifically, was super friendly and went out of their way to be helpful.

Glad it's a climate control unit, will have it for quite a while

The employees you have working at our location are just amazing.

You guys are always nice to me when I come in to make my payments and find me great customer service

The whole process from looking to renting was easy, and contactless I was able to do the entire process online which was very time saving. Now if they just will provide 24hour access would be a huge help with my current sechdule..

Total rip-off! Go anywhere else! They will suck you in with a discount, and then start raising the rates, and never explain why. Most other storage facilities do not do this.

It was quick and easy to get a storage. The grounds were clean

it's a storage place. What can one say about a storage unit.

Excellent customer service!

I was moving to a new place and didn't have enough space in the truck. I needed a place to put my stuff's for a few days a week. The process was very quick and easy and I was able to put my things in there on the same day. the person I was talking to was also very professional and was able to send me the papers to sign immediately.

The manager Beth was always very helpful.

The employee there had an attitude with me when I was there a little late and had to ask to be let out due to the fact that their gate is set up backwards. Ie entry point marks exited granted and exit marks entry granted. Like this is our faults they have it messed up. Security is clearly not a concern at this location and I've asked for it to be fixed multiple times.

Both Robert and Beth are great people. They go the extra mile to make sure you are and will continue to be a satisfied customer.

Upon moving in we found our unit was too small and Robert went above and beyond to help us and upgrade to a bigger unit.... thank you

Robert Bahrychuk was awesome and very helpful. He made the process of getting a storage unit very quick and easy. He also made everything understandable and explained deals and discounts. Thank you.

Robert was awesome

No contact all online...easy in and out...

What a nice and clean location. I came in on a Sunday on a but of a crunch time due to having to be out of another storage facility who decided at a time like this to raise the rent. I spoke with ROBERT who was a very nice and patient man and informed him of my stiuation. He took his time in looking for the best solution to help with the space I needed and the budget to fit my financial situatuon. He was very knowledgeable and professional through the whole process. I am very grateful to ROBERT and would recommend this location to anybody looking to store there belongings. If anybody can help you ROBERT can.

Gave me a discount and worked with me to get me what I needed

Customer Service was great. We were overcharged but I called the facility a day later and the overcharge was refunded immediately. Easy Peasy!!! Facility grounds are clean and well kept. Nice Staff, very friendly!

i have been here a long time and beth is the best clean,and always willing to help

5 stars. Very helpful and quick getting a storage unit!

This was an amzing experience!! Thank you Beth!!

This storage facility has the worst pack rat or mice infestation I've ever seen!!! It's so nasty!

Clean and friendly people

Robert is a modern day messiah. if he ever gets fired I'd go elsewhere. He really helped us out. also incredibly friendly and reliable.

Good place to store stuff

Great place

The staff was so understanding when I forgot my wallet at home. I brought my payment the next day and they didn’t charge me any penalty fees. They made a stressful situation much more bearable. I appreciate them.

Beth is very helpful and kind. Place is well kept. They have good prices for each unit.

Very friendly and helpful staff, great experience during a stressful time.

Not friendly at all

Very unprofessional been there for 6-7 months raise my storage $25 without my permission. Ask them why they said because everything else that currently is being rented out is at a higher price so they raised the people who have been there for a while their rent was raised very unprofessional. And I use auto pay and very discouraged and upset with this place

Great set up..must try..

This facility on Broadway n Camino Seco is great! Very helpful and efficient. Clean property too.

Chris was awesome! Super helpful and answered all of my questions. Awesome customer service, thank you!

These guys are awesome! Great management and good customer service. I moved my unit from another cubesmart across town to this one and I couldn't be pleased with my choice.

Chris did a great job explaining everything I needed to know. That prices are amazing and the storage units look in great shape.

Cheap and clean very nice staff they call you if you are late or when you are going to get late fees

Oh my god! Beth is incredible! This place is awesome. I have to move my mother to Tucson as I want her closer to my second home instead of hundreds of miles away. So, while in Alaska, I ordered a Pod to take all of mother’s belongings from Michigan to Arizona. Beth has answered every call, returned every message, been friendly and so very helpful, offering to provide a lock, be there when the pod arrives and when it is unloaded. Neither my mother nor I will be able to be on site and Beth is there! I owe her so much. This 5* review is my feeble attempt at paying her back for EVERYTHING she has done for me and my mother. THANK YOU BETH!!!

This place was fantastic. I was really in a hurry the day I had to put all my stuff in storage and they made it really easy and quick. Also great customer service, they really go all the way to make sure you have the best experience possible. The guy working with me even used his shirt to place on the golf cart seat so that I wouldn't burn myself since I had shorts on. Like I said, they're the full package. Only reason I gave 4 stars is that they're pretty far away from campus (not really their fault, but still a drawback for me). Definitely recommend though!

Chris is super friendly and nice super informative and answers any questions you have. Highly highly recommend this location!

Great place to store your stuff

Clean and cheap.

Chris in the office was great- from my phone call inquiring about a space to completing my registration. He explained everything very well and made sure I didn’t have any questions. Prices were some of the best in town and the facility is clean and well kept.

Kind and Courteous

Chris is very helpful! Great customer service!

Killer customer service. Helped me out alot on moving in and out. They even helped me get some of my stuff. Can't believe how helpful these folks are. I'd reccomend anyone to move in here if you need storage.

Amazing service

Great staff, easy set up

It was fine until I lost nearly everything I own in a fire. Nobody was really at fault, but I can't really recommend it.

So yesterday I was driving down Broadway and a dog got hit ,and killed I walked in to cube smart to ask if they had a box they could donate me so i could put the dog in the lady working said no considering the circumstances I found it very sad I then bought a box so i could put the dog in the lady working mentioned she had gone to vet school as well I couldn't imagine if I didn't have my bank card with me I would of panhandled to get the box my whole point of this is i couldn't believe a business couldnt simply help out and give me a box I paid $2.50 for the box I guess this company or employ working is pretty heart less you could say

Simple to rent, simple to move out. Management is very attentive.

Great staff and service. It was pouring rain and they even came out to my car with an umbrella ?????

EXCELLENT STORAGE FACILITY.... THE MOST AWESOME CUSTOMER SERVICE GOING ABOVE AND BEYOND!!!!

I like this particular cubesmart Chris is very helpful, the location is always clean, service is good, and I never had any issues while having my thing stored there.

Very clean, and nicely set up storage facility! All my needs were met by the lovely manager Beth! She is very professional and made me at ease with the right size storage for my needs! I will definitely recommend to all my family and friends!!

Clean unit, friendly staff, fair price, secured yet easily accessed. I would recommend CubeSmart Storage to others.

Management is great. Very understanding and caring.

The manager is very friendly and helpful. The cube itself is clean and well managed. I will not look to other storage companies for my summer storage needs.

Friendly staff and clean facility! Beth was very helpful and I appreciate the service.

This is a awesome location to store anything I never felt unsafe and the staff was amazing if I had to store anything else in the future I would store again at this location Thanks again!!!!

Be nice to the help you might be surprised. Be careful and make sure the people you are trusting actually work there. When renting make sure the cameras can see your actual unit.

Square

Chris was very open friendly and on point with all info that i needed. I rented my unit on the spot. He seems to run a tight ship and stays on top of the business.

Great friendly staff! Convenient location, and the security features makes me feel very safe!

Chris was very friendly, helpful, and attentive. We had no problems moving my things in, and this was definitely a high point in an otherwise stressful moving day. I would choose Cubesmart over any other storage facility.

Chris, the manager there, was abundantly helpful and delightfully courteous. I highly recommend this facility to others, who need expedient and accommodating service.

Had the best experience ever here! I came in and was greeted with a smile, and was literally helped right away. I've had a stressful week with an unexpected move, and Beth was attenative, a sweetheart, and got us in and out with exactly what we needed- quickly. She was personable and honest, and you can tell she loves helping people. Much appreciated after my week! Thank you again, Beth!!!

Chris was very helpful and efficient!

great consumer service Beth Barrick

I think this was the greatest experience I ever had with this company. I always use you guys when I need a storage because I believe you guys have the best customer service. This time though, I believe Beth Barrick went above and beyond what she needed to do for me and I think that was so awesome I I appreciate all her help and everything she did for me. As long as Beth works at this location no matter where I move to, I will always come back to her.

Very friendly and helpful staff. Beth and Chris were flexible and very accommodating. Definitely recommend.

Amazing place with amazing service especially the manager Chris. He was so kind, very helpful and professional. He has a great attitude.

The staff was great very helpful. The units were nice and clean. I highly recommend you take a tour before making a decision on any other storage facility.

Thank you for great service.

Found listing online. Online listed one lower price. In office transaction quoted a higher final price. Very misleading and disappointing. Office staff (Chris) was very courteous and helpful. Unit suited my purposes and was exactly what I needed.

Awesome! I reserved a space late the night before on the website. Beth called me right after opening. I had never rented a self storage before Beth made it super easy and quick. Thank you!

I was very happy with the service I received from Chris (Store Manager), and will definitely recommend my friends and family to use this location for their storage needs!

really friendly staff

Chris, was awesome and made my first experience easy, fast and painless.

The Gentleman on 19 march 2017 at 11:30am was very respectful,patient and kind He was very polite and understanding...I would recommended this place 2 friends &family ..Im very pleased with cubeSmart

ONE OF THE EMPLOYEES STALKED BY GIRLFRIEND, AND THE DISTRICT MANAGER WOULD NOT ADDRESS THE SITUATION AND TREATED BOTH OF US LIKE CRIMINALS

Beth's warm friendly professional demeanor made this part of my move stress free! CubeSmarts clean and well kept storages are amazing. I will do business with this company for the rest of the time I am in Tucson.

I went to rent a unit on a windy, rainy day and was very surprised that the agent Chris came to greet me, at my car, with an opened umbrella. That is what I call "great customer service". Once inside I was offered a cup of coffee, tea or a water while being explained the ins and outs of their rental policies. Several times he asked if I had any questions or concerns. I was very impressed by this young man. Thanks to Chris for doing an awesome job in making me feel like I picked the right place to store my belongings.

Clean and nice facility.

Super friendly and helpful! I came in looking for a unit to place my things, and Beth was extremely helpful, kind and got me what I needed. Price was perfect for my budget!

Bit pricey

As easy as it gets. Beth knew everything and executed the rental perfectly. I am about to rent another one..

Excellent customer service as I was asking for certain size cube and upon review with staff It was determined that my needs could met with smaller less expensive unit and it was the perfect size for my temporary needs. THANKYOU

Not upfront with their costs and fees! Deceitful! Told me I'd get a month free for my first month, lies!

Very clean, reasonably priced, and very friendly and helpful staff. Finally got a place big enough for all of my stuff, went there with a uhaul and realized that I had lost my keys to the storage. Talked to the manager and literally called a couple other cubesmart to find a grinder to get my lock off. She left immediately and returned with a grinder and got the lock off at no charge. If I need storage again I would definitely drive out of my way to use this storaget company again

Great experience young lady at front desk very helpful and polite helped take alot of stress out of our already stressful move??

Friendly staff and clean well maintained facility.

I worked with Beth and had a wonderful experience. She was very knowledgeable and knew how to find me the best deal and had great advice and tips. She kindly took my husband and I around and opened different storage sizes to give us a better idea of what we needed. Very helpful, fast service, clean environment.

Good to excellent across the board.

Well so far it's been very good .Excellent staff . The price is competitive and service is great so far.

The experience was great. The young woman who helped us went out of her way, was friendly, offered water and cleaned our unit. Very nice

John, Was Great very helpful and went the extra mile!

I went in just to find a place to store some of my valuables the front clerk was extremely helpful she knew exactly what I needed and I had storage in about ten minutes.

We worked with Nancy and she was pleasant, knowledgeable and fun while we completed our transaction . Nice, clean waiting area with coffee and plenty of packing supplies if needed, quality locks at a reasonable price and you can pay in advance which was helpful for me. They offer online payments and no contract so you rent month to month. Property was clean and well maintained.

We have used public storage facilities numerous times, and while meeting our needs; were never impressed with the customer service. We were quite surprised and pleased to find the opposite here at CubeSmart. The gentleman who signed us up was particularly polite, personable, and welcoming. Thank you!

Great to deal with

My experience with them was right on point. And everything went real smooth!

Very nice , really good service , very friendly , real clean. I would highly recommend friends and colleagues to use the facility .

I am a 'returning' tenant at the CubeSmart at this Broadway location, and still am very pleased at the professionalism and knowledge of the staff, in addition to just being very nice to work with. If any of you stay relatively close to this location, and you need some extra storage, this is the place to try first! DW

Amber was amazing (: great customer service very friendly so happy with this place.

This facility is the best place for all storage needs. I have been here over a year and will continue to stay due to the ladies that work in the office are the best. And the property is very clean and welcoming. They treat you like a person not just a renter they will make sure that you are taken care of for you storage needs. You really can't ask for more from this location.

Very friendly, helpful team and clean well maintained property! I feel very comfortable leaving my storage items in their care. You can see the ownership they feel over caring for your possessions and safety! Thanks Nancy and Amber!!

Nancy and Jacob are two folks who are well trained and professionally...'take care of business'. They solve storage problems all the time at their well-maintained storage location on East Broadway. And if they can't accommodate a situation...they helpfully steer you to another CubeSmart location which can...and will. The property is secure and clean. Coffee isn't bad either ! Can't go wrong...

AWEFUL, HORRIBLE, TERRIBLE. Are ther any more descriptive terms I can use. The attendant tried to convince me that 2 roll-up doors in a 5x10' were standard doors. Two 30" doors means things like refirgerators, ranges, couches, big coffee tables, etc. CAN'T GO IN THE UNIT. I just double checked the site, they do not mention any of these details. If you want a 5' door, it $55/mo, not $39. And you MUST BUY their insurance, locks, and they charge for access. That totals $51. so there is not 1 month free, cause the fees are greater than the rental for the first month. If you want a 5x10unit go to 3955 E 29th St, and get the same unit for $18.75/mo for the first 3 months, and there is only a 1 time $22 administrative fee. After 3 months, its $36.75, cheaper than the "sale" price at this locationThey acdept your homeowners insurance and DON'T force the store policy on you. BAIT and SWITCH. Bad business owner!! This is Tucson, vote with your checkbooks, boycott this location!! Lynn Kern