We are excited to announce that we have been named the Best Customer Service award winner for the second consecutive year from Inside Self-Storage's (ISS) 2017 Best of Business reader-choice poll, an annual campaign that solicits "Best of Business" votes from self-storage industry professionals. This is the seventh time CubeSmart has been recognized by ISS readers, having previously won Best Customer Service (2012, 2014, 2016), Best Call Center (2013, 2015), and Best Third-Party Management (2011).
Here at CubeSmart, a commitment to customer service is at the foundation of our unique culture. Our commitment to customer service is sustained through a WOW! Department that champions service that surprises and delights our customers, and through a regimented training program that reinforces our CubeSmart Mission, VALUES, and operational best practices for all of our CubeSmart teammates across the country.
"At CubeSmart, we have a truly special service culture that puts our customer at the center of everything we do," commented CubeSmart's President and Chief Executive Officer, Chris Marr. "Our more than 2,300 teammates across the country have been recognized time and again for their unparalleled service to our customers and business partners. We are particularly honored to be recognized once again by our customers, peers, and other industry colleagues as a customer service leader in the self-storage industry."
Thank you to ISS and self-storage professionals for recognizing our commitment to the best customer service again.