We are excited to announce that we have been named the Best Customer Service award winner from Inside Self-Storage's (ISS) 2016 Best of Business reader-choice poll, an annual campaign that solicits "Best of Business" votes from self-storage industry professionals. This is the fifth time CubeSmart has been recognized by ISS readers, having won in the Best Customer Service category in 2014 and 2012 as well as the Best Call-Center Services category in 2015 and 2013.
Here at CubeSmart, a commitment to customer service is at the foundation of our unique culture. Our commitment to customer service is sustained through a WOW! Department that champions service that surprises and delights our customers, and through a regimented training program that reinforces our CubeSmart Mission, VALUES, and operational best practices for our more than 2,000 CubeSmart teammates across the country.
“Being recognized by our peers and other industry professionals for being the best customer service provider is quite an honor for CubeSmart," said Christopher P. Marr, CubeSmart's President and Chief Executive Officer. "Every customer interaction point is an opportunity to create a strong customer experience and our team does an outstanding job of making the most of these customer service opportunities."
Thank you to ISS and self-storage professionals for recognizing our commitment to the best customer service. We certainly feel WOW!ed by this honor!