Great place, good prices, helpful and courteous employees.

Very friendly. Always helpful. I like the air conditioner too.

Excellent place to store your items safe convenient, whenever I need another storage, I will go back to CubeSmart

Very helpful staff! Lovely experience, love storing here!

Leslie was a great help getting my storage unit. Very nice, we had a great time and conversation.

Very good management and neat storage services.

The staffs were helpful on helping me with my unit. Place is kept clean.

First Time Renting a Storage Unit for my personal excess stuff. Let me tell you what a pleasant experience I had the moment I walked in the door. I was met by Leslie such a lovely friendly face who made the process so easy. Roland the onsite manager was friendly and made me feel like I made the right choice in storing my personal belongings at Cube Smart. If you are looking to clear up space In your home look no further Cube Smart is the way to go.

Staff was very friendly and helpful!

Easy access, clean and secure. There is always someone monitoring the grounds which makes it feel safe

My building was not safe to be inside for long periods of time in the summer due to it not being climate controlled. Merely being there for a short time can be hazardous. Elevator sometimes malfunctions. I liked that it was accessible early in the morning and late at night. Easy access next to Hwy. 60.

Roland was very helpful. He guide me in every step of the way.

Great Staff, both Roland and Jacob went above and beyond with answering my questions and providing me property specific information. Extremely appreciate the effort made to make us feel welcome as customers

Clean and safe. Easy to use the App to get in and out of the facility.

Clear instructions and a good app to manage the storage. Well designed process.

Welcoming and private secure.

BEST EXPERIENCE!! I've been here since 2016, and I have NEVER had any issues! Roland and his crew always gave the best customer service. I've never seen it dirty with trash or people's junk. Hallways were always bright white, clean, and clear. Never experienced any insect issues either, which was amazing. I was sadden to have to leave since I have moved, but I highly recommend this location with their customer service and good pricing! Thanks for this pleasant, smooth experience, Roland and crew!

All of my things were stolen from my unit. Someone must have picked the lock. There are no cameras in the hallways so there was no footage. The insurance did nothing for me. People working there said this has happened repeatedly to other units. Not a secure place to store anything valuable.

I normally do not bother doing any negative reviews. But I will just say this. Customer service, how we respect and treat each other, is a first. To the owner of this facility. I experience a situation with one of your employees over the phone. I'm a storage bidder on line. I had won a bid and was due to pick up. I unfinished had a serious accident the night before where my right hand was broken. I had three storage the nexts day in the same area I won and was to pick up. But because of my hand. I had to reach out to each one to inform them and offer to pay any additional fees, but I couldn't if I wanted to pick up, but would be in the following day with helpers.All the others where understandable and very professional and respectful. After calling and leaving over three messages and the day was almost over before your facility closed and I hadn't received a call back. I reached out one last time. I was able to speak to a young man whom I will not put his name, lets just say he was rude, and disrespectful. After explaining what happened i understood what he was saying. The reason why I tried offer to even go on line or paying for extra day. Just until the following day. I told no and thats that. He then reported me to the Storage treasure as a no call no show. I spoke with them and they told me what happened and was said. I read some of your reviews. I hope you don't remove this one. But there nothing negative about you facility i have to say, but these young employees have to not take calls and customers personal. I'm XMilitary USNAVY CV- 61 and no matter if I don't agree or care for someone behavior. I will at least give you the respect. I will follow up with you as a customer and you a owner, due to the seriousness to me of this matter. Hopefully we can respectfully resolve this issue. And I can follow up on these review. Whats more important? Customer service or employees? I say both with respect.

Probably the easiest experience I've had at a facility like this ever! Staff is friendly and accommodating. Could not recommend more highly

Roland was friendly, professional, efficient, and was doing an amazing job running everything smoothly. He was handling more than one customer at the time I arrived, and making it seem effortless. I have nothing I could even suggest for improvement!

Friendly, personable and worked with me so I could acquire the storage space.

Friendly service and easy to maneuver inside storage area.

Easy to access, good customer service

Michelle was a pleasure to work with and very professional. Thank you

repeat customer

Great service and management team!

The staff were super helpful, especially Jacob! I was going through a very difficult and turbulent moment in my life when I needed to get my unit and Jacob made me feel very comfortable and at ease about my decision to get one here. I hope he’s recognized within his company and gets a raise, he deserves it. I will always appreciate having a friendly face and good attitude and conversation during a hard time. Thank you very much! As far as the unit itself, I had no issues and if needed I would come back here.

Fast and easy Michelle was great help

If I could give negative stars, I would. Facility itself is decent, the price is good, but the customer service is horrible. I have never felt so judged and profiled in my entire life in any establishment. Every single time my significant other went with me to our unit, management made sure to pass by several times, yet when I was alone, I never saw them even once. It made me uncomfortable when the staff would stop in front of my unit and stare in to it, appearing to visually take inventory of its contents. And without a doubt, the worst part of my experience was that the staff was rude, unhelpful, petty, inconsistent, snooty, and snarky, especially Roland. I could elaborate but it would take too long. Be aware that the reasonable price is not worth the customer service nightmare

Clean and friendly

Michelle e as great and very professonal

I had this storage for almost 2 years, never had an issue, automatic billing so I did not have to worry about making payments every month. Moving out was super easy, didn't even have to go to the office to cancel, they gave me a call the very next day after I moved out to get the service canceled, thanks Michelle for the easy process, glad to have my stuff back at my new place!

Cubesmart staff is always helpful and courteous.

New storage renter but seemed very helpful and answered all the questions I had. Was super easy to rent a storage unit from here

Very excellent service! Very helpful and resourceful. Michelle helped me with my account auto-pay and made the process for owning a unit here extremely easy and pleasant.

Jacob was awesome and got me set up quickly.

Friendly staff and clean environment

Rented here for a few months and had a super easy time moving in and out. Both Roland and Michelle were helpful and friendly!

Great people, great service

Easy way to pay online, friendly workers and very helpful, clean facility.

Always clean and friendly. It’s been a pleasure this last 7 years.

Amazing Customer Service

Great cubes will recommend

TERRIBLE security management. no security cameras inside the storage unit hallways and burglary is very COMMON. they enjoy removing any negative reviews instead of improving the flaws this facility has. STOP REMOVING NEGATIVE REVIEWS. You're overpaying for what you get. This place is so narrow that parking spots are very limited. The rooms have no ventilation and the lights are very dim. Floor boards are all messed up and the entire place just looks like it's been managed poorly. People leave trash along the hallways which is ridiculous. And forget about paying the optional insurance fees because the insurance company is also horrible. DO NOT TRUST THIS PLACE! Your money for the security of your items are better off somewhere else. Shady business is happening at this location.

ROLAND AND MICHELLE ARE VERY HELPFUL AND KIND !

Extremely friendly service and very easy to set up. Very happy, thank you!

I've been long time customer here and rent few units. But recently, one of my units was burglarized at CubeSmart Diamond Bar location. Insurance provided by CubeSmart did nothing to cover the storage break-ins. One of the staffs claimed to be manager named Roland said he knew who did it. (Because it was Roland who broke-in to storages?) When I asked who, Roland replied hysterically and agitated and couldn't provide any answers. This guys just dug his own grave with his lies. He was very manipulative and kept evading my questions. Roland couldn't even provide any evidences or how to write the statements. If it was liquor stores, laundromats or any other stores, they would share suspect's photos to the public and ask for public assistance. Roland, you show nice smiley face but you're unreliable. Do your job right because you failed as manager to keep storage safe. Roland brings a negative value to Cubesmart and should be replaced with capable management. I canceled all my units because of the unreliable experiences at Cubesmart. He made me very uncomfortable. I don't trust Cubesmart. For the future customers, be careful when things go wrong at CubeSmart, because it doesn't deliver what it promises which is to safe guard your properties. The case has been opened and pending. UPDATE: It's been few months since I provided all information and no solutions are provided by Cubesmart. Roland, what's going on?? Resolve the issues ASAP.

The attendant. The codes, cleaners, convenience of carts etc.

Raised rates well over 100% over a few years from $43 to $110. Greed... How about you guys use some of that increase and fix the elevators that don't open all the way and close on you as you walk through? They made no obvious upgrades or improvements to the facilities over the years I was there. It's not a terrible facility, but its not all that great either. Just be prepared to throw ever increasing amounts of money to a product that never gets better and ages obviously. Also, the insurance is such a racket. There are cheaper insurance companies out there. How about you help your customers out a bit and give them options?

The manager, Roland was always there for help and very professional. If I ever need a storage again it will be at CubeSmart in Diamond Bar CA.

Your units are very clean, as well as your property, the office staff are very friendly also.

The building is so clean, the instructions were so easy, my unit was cleaned to perfection and Jacob left my lock and instructions in my unit which made the move in incredibly convenient. The 2 gentlemen in the office were incredibly kind and helpful. Anything I needed, they were there to assist. My move has been extremely stressful so I am very grateful to CubeSmart for making the transition a lot easier!

Great service Jacob was the best.

Great customer service, showed patience and we’re very friendly

Great experience

This is my second time here in 6 years. I don't have a lot of "stuff" nor is it "valuable" by any stretch. I could've probably found a cheaper facility in another town (like El Monte or Pomona). But you really get what you pay for. Added security, clean facilities, friendly staff....and did I mention added security? They close at 10pm ON THE DOT. I've actually seen someone try to gain entry after 10.... They sent about 3 cop cars out (poor guy!) My coworker said her son's facility in Pomona recently got broken into. They snipped the lock. Nothing caught on camera. You wouldn't see that happen at CubeSmart. Again, I wish it were just a little less pricey. But honestly I would rather pay the extra just for that piece of mind. Because it might not be good stuff. Might not even be valuable stuff. But it's MY stuff. It's valuable to ME! . And so is CubeSmart ????

Michelle G was wonderful! So helpful and friendly! Great customer service!!

Jacob & Roland helped me out. Very friendly and informative. Thanks guys

This was an amazing experience for me moving. Everyone was very helpful and made it a great experience.

Great service for the past 1-years! Roland was the best the entire time - he was extremely helpful & so was Jacob!!!

Close to home, rental fee is affordable, operating hours worked for me.

2nd time around and we missed Roland so much. He has the best customer service skills and feel like he is family. Thanks Roland!

Nice staff and the place was always clean.

There were no surprises. Everything worked out as expected.

Everyone there was very nice. The facility was clean. Everyone made me feel comfortable. Excellent team!

I forgot the guy's name but I do remember that he lived on site; He was a huge help and was so pleasant to work with! I'm so upset that I can't call him out by name because he deserves to be recognized! Thank you for all that you do!

Overall this place has been good. Some bad experiences, but such is life. As far as storage places go, I like this one more than the others.

Clean storage units, friendly staff. I have zero complaints.

Great experience with CubeSmart!

CubeSmart was so helpful as with my move to storage. I’m a current college student and during love in I had no car. But Cubsmart and their staff made everything easy and reassuring. Got all the help I needed and they were always there for any questions or concerns I had.

Never had any security issues at this storage and the personnel here are very kind, courteous and professional.

Limited hallway space when moving furniture making it difficult navigate storage causing bumps on furniture and belongings. No air/ventilation on the 3rd floor. Gets really hot in the afternoon during the summer months. The elevator door is not forgiving and has a short timer, continuously attempting to close when moving stuff in the elevator. The elevator door caused one of my bed frame drawers to fall off the dolly and damaging it. On the move out day, my van was completely full, I spoke with the clerk working the front desk and he was completely understanding. He allowed me to come back in the morning and remove a painting and a piece of my desk that would not fit in the van. He was okay with not charging me an additional day. However, the next shift overrode the previous clerks message and decided to charge me for another days rent stating that the pervious worker did not know what he was talking about. Had I known about this, I would’ve just came right back and took the other two items left behind. The Diamond Bar location is great, I felt safe , and the staff were friendly.

Easy to set up account, great customer support to address questions and needs

So I’m shopping around for storage and just wanted to say Chris at the diamond bar location is amazing! He was so polite and very helpful answered all my questions and even gave a bit of info I hadn’t even thought about. I give him a 10/10 as far as customer service goes. Looking forward to coming back and renting a space!

Roland and Chris were excellent! This team works very hard and it shows in the property.

Wonderful experience using CubeSmart and a SPECIAL THANK YOU to Chris...you are AMAZING!!!

Amazing service!! Never once had a problem that couldn’t be solved quickly by your incredible team! Thank you!

This CubeSmart is clean and organized. The staff is very friendly and they offer excellent customer service.

Roland was very nice answered all of our questions did a great job a lot of information very friendly a nice man.

I just got a unit here - the environment seems nice. Chris, manager, was a delight to work with. He made this whole process easy breezy. 5 stars so far! So far so good!

Place is always clean even the restroom friendly helpful employees, multiple storage sizes n carts are available to use which is a big plus good place to rent a storage

Lynne was exceptional and helped with my every need. Made it a very positive experience. Will recommend for anyone needing a storage facility.

Good experience! Storage was clean and staff is nice.

Roland is a great manager of the storage facility. He makes himself available at all times. He keeps it extremely Clean and is aware of his customers like me. You have a GREAT manager.

Easy reservation process and friendly/helpful employees.

Very professional lynn and roland were great

I just signed and cube smart is fantastic. It’s been a super easy process, the facility is super clean, it’s convenient, the staff is the kindest and I highly recommended.

Absolutely amazing service glad I chose here

Very friendly and they well explained every that I needed to know. Clean facility and very professional. Glad to do business with them. Thank you Lynn and Nori.

Thank you Lynn for helping my dad and I out with our rental. Fast, easy and super helpful.

Very friendly and helpful staff.

Incredibly easy process reserving a unit to see over the phone. Facility is clean and was ready to move into ASAP!

very kind and extremely welcoming. not in a busy area at all so I know no one will mess with my items! :)

Best place and friendly people. I love this place . When time permits I ll be back.

Clean, Accessible, Cost-Effective

Rented unit for Diamond Bar Woman's Club's clothing drive. Very convenient, clean and accessible. Manger and staff very helpful and friendly. We will use again in the future. Thank you.

highly recommended

Look for Lynn, she is super friendly. Very helpful and very understanding with what I needed. Their system works out really will. Place is convenient and quiet. It’s really safe here.

Excellent pricing and customer service

Probably one of the best storage rentals locations that I’ve ever experienced. The manager on location does an excellent job and I got nothing to complain about this place highly recommend it

This place is great staff was friendly and the prices were within our budget. Kudos to Natalie for making our transaction so easy.

Incredibly nice, professional, and helpful. I highly recommend this storage company.

Went in to see a unit , dealt with Natalie . She was really helpful and friendly so glad we chose this location . We got a good deal on a unit in a good area .

Love this location always clean, maintained, and a the staff is super friendly

Your manger Roland at the Daimond Bar Cubic Smart is awesome person

Very great customer service. Knowledgable in the services that they provide and willing to adjust to meet and exceed their customers expectations. 10/10 would recommend to anyone looking for storage services!

Excellent customer service. Office personnel even remembered me from a year ago when I came in for something else. Very accommodating and friendly. Oh yeah- great for storage too!

I have worked with Roland, Natalie and Sara at this Cubesmart location and had my unit for about a year. The staff is excellent and what makes this storage facility top notch! I feel confident that my items are safe and secure at this location.

Went in to inquire about a unit and I was assisted by natalie. Natalie gave me one of the best customer service experiences that I've had in a long time. She was very nice , knowledgeable, and thorough from start to finish. I have never rented a storage unit before and she walked me thru the process every step of the way she showed me several units and suggested the size that would be best for me and my needs. The facility is also very nice its clean and has been well maintained. They have also upgraded the elevators recently which I thought was a very nice feature. Overall I was very happy with my service and my unit. Would highly recommend this storage facility to anyone in need of a space and would also recommend they come and see natalie for it.

Easy to use, clean and safe.

Used this storage for a couple months. Excellent customer service from Natalie Garcia. Would use again if ever living in the area.

Been here for almost a year and the transition from a small storage to a bigger one took less than 5 minutes to do. The service is always amazing and the people working there are always so genuine.

Friendly service. Convenient locations.

THANK YOU TEAM!! ALWAYS GOOD CUSTOMER SERVICE!!! THANK YOU NATALY??. FOR BE ALWAYS FRIENDLY AND KIND!! FOR SURE I WOULD LOVE TO COME BACK ANYTIME IN THE FUTURE.

Great customer service. Great accountability on stuff with security. Once I forgot to lock my unit and during their daily rounds they called me and let me know I did. Super appreciate the help!

Clean, Safe and Excellent Customer Service !!! Rowland, Natalie and Sara are always so helpful. I feel confident that my stuff in my storage unit is safe and secure. Tracy Baldwin

Favorite storage place thus far. Sara Roland and Natalie are great! Totally recommend!

Favorite storage place thus far. Sara Roland and Natalie are great! Totally recommend!

Roland is awesome!!

I've only had this storage unit for a couple months & going there at various times it's quiet, clean nobody bothers anyone.

Rowland was very help! Great customer service!

Awesome staff. They were very helpful and polite from the start. The manager really takes care of the property and his customers.

Best storage place ever!! I rented a unit here for a short period of time. Its safe , secure and extremely clean! Sara Mendoza, the manager does an amazing job! She explained the process thoroughly and the move out process is very convenient. Had a wonderful experience! I would strongly recommend!

Odd layout

Hi! I am writing this review today to show my deep gratitude and sincere appreciation for the team at Cube Smart Diamond Bar, Ca. I first became a customer of the storage facility in 2014 when I moved from Orange County to West Covina... and I am still a happy customer as of today... 6 years later. Happy New year 2020! There are other cube smart locations much closer to my house... but this particular location and its team won me over with their professionalism, their kindness and overall happy attitudes and friendliness. I still remember meeting them and how they helped me make such a rushed and stressful move easy and simple and they even have a truck! So that was huge for me as well. Specifically, I would like to highlight Roland who I believe is the manager at this location. He is absolutely wonderful! (And PS has a really terrific Star Wars Xmas tree that is so fun! ) No matter what I have asked for ... it’s done. Accomplished in a friendly and nice way. They don’t make excuses or give me problems. When I have a question they get back to me quickly. They are just really awesome people and it makes it nice just knowing the team is so helpful so that your stuff feels safe and secure. I actually believe these people care.. I always see Roland walking through grounds doing the lock checks and making sure everything is in order. They make sure people are not living there and that it’s a clean safe place. Recently, I needed to move /transfer units. And it was a huge stress for me. I was dreading it... I was even actually considering moving to the cube smart that is closer to me... but because they were Awesome in helping me with my new accommodations I stayed. They helped by finding me a new upgraded unit, gave me some perks for staying with them and made the whole transition super easy and soooo much less stressful. I won’t bore you with the details. But honestly, they didn’t have to do all of that. I genuinely appreciate Natalie for going the extra mile for me in several ways, and for Roland who makes that place feel safe and secure and not a chore to visit. I have even been able to speak to several other tenants who have also been there many years.. some more than me... and they all agree the team is exceptional! Thank you Specifically to Roland and Natalie who always come through for me over the past 6 years. They both have gone above and beyond in their customer service duties for me, to the point they do what is best for me.. easier for me, they think ahead, they don’t just go through the motions. Including when it comes to even billing, they are just so easy to work with. Having stuff in storage is sometimes stressful and hard.. but I genuinely feel you guys care and that makes all the difference. Thanks for making this experience one I can feel good about and even write positive things about. You really have made this part of my life easier. I may have to drive a little farther but you are always pleasant and helpful - my stuff has always been safe... so it’s all worth it! Again, I sincerely appreciate you all, Thanks again.

Happy holidays to Roland, Natalie and Sara to which I have not had the pleasure to meet yet however I have already heard nice comments from some of the other customers that also use this location so welcome aboard! Roland initially rented this unit to me way back when...and I have to say that he always has a smile on his face when I see him and he puts one on mine in return! Roland I personally wish you and your family a Merry Christmas and a healthy happy New year to come! You really have made my storage facility experience the most welcoming and took what may have been a temporary arrangement into well a long term basis customer as I would not even consider storing at another company’s storage after such positive experiences in conducting business with you and all of the staff at Cubesmart! Natalie my apologies for the delay as I have been so busy and have owed you this review for months now and want to thank you for really maintaining such a clean, safe, secure, and convenient location for me to store my belongings in you are always so sweet and helpful and go above and beyond your expectations for the job you do here. I see a bright future for you at Cubesmart also Merry Christmas to you and yours this year! Sara I will meet you soon I am sure and I already know with the examples you have to follow here you can’t go wrong and congrats on being employed in such a nice location enjoy your holidays as well. For the prospective customers I would have to say that they have been a safe facility here and the prices are good, the hours of operation are convenient from 6am-10pm and if you need to store your things if it is a temporary issue or a long term arrangement this is the spot! Thank you for reading my review and when you do find out what I am telling you is true and come get your unit please tell them you were referred by Sara Ward because they also have a awesome referral program and I would appreciate it as much as the time you took to read my feedback here. Happy holidays to all and to all a good storage experience!

Let me tell you something about this facility. ..what a pleasure it is to do business here. The managers Roland, Natalie and Sara are fantastic. Their customer service is above and beyond, need storage? This is the place to go to!!

Great people, nice facility, high prices

Keep coming back for any of my storage needs, Natalie and the staff are always so helpful, and always with a smile.

Excellent staff and storage unit.

This storage place was very helpful in walking me through the storage process. I saw the unit before I committed because I wasn’t sure how hot it may get inside the unit. The manager was very helpful.

I used them for storage while I was moving. They were great! Explained everything to me. Very clean location

I had heard so many bad stories with storages around the country that I was very concerned when I had to move in 2014, my household belongings into two CubeSmart storages in Diamond Bar, California. Thanks to Roland Correa, I have now a very different opinion about storages. He not only runs the place with such professionalism, but he also makes people feel like family. He always asked how we were doing and showed interest in what we were doing, and how the move was coming along, etc. He not only showed interest in us as individuals, but he also worked very diligently to give us the confidence that our belongings were safe at CubeSmart. I still remember one time when I had left my purse inside the storage and the door wide open and I left unaware of what I had done. Soon after, I received a phone call from Rowland letting me know that I had left the unit open, but not to worry because he had already secured the storage with another lock. Confidently I can say, that CubeSmart DIAMOND BAR, is a better place thanks to Rowland Correa!

Rolland was very friendly and helpful. He went above and beyond in customer service! The facility here is very big and feels very safe. Although we will be going to another location, for convenience and pricing, the staff here needs to be recognized!

Very friendly staff . Near my house . Always clean.

The whole advertisement set up is misleading and manipulative! This place advertised a 5X5 space for $51.30, BUT when all was said and done, I ended up paying $87.30. They hit me with a “admin fee” and mandatory "monthly" renters insurance, which increased the amount. I was finally there and didn’t want to keep running around looking for another lower priced storage so I reluctantly agreed to it but only for a month. I told them their advertisement is misleading and a con way of luring people to their business, to which the manager responded that she’d let corporate know. Sure... And what’s disturbing is their policy of making us buy renters insurance for the storage, rather than making it voluntary. I asked the general manager, not the manager, when was the last time they had an incident where property was either damaged or stolen. He had to think long and hard but came up with, “A few years back.” When I asked him about that “incident”, he said he didn’t want to talk about it because it might bring back luck. Sure. Back luck. In fact, he also said that he couldn’t talk about it. Right. It’s confidential and classified information. We all really don’t need renters insurance. It should be voluntarily. There needs to be a waiver of responsibility and liability form available to the customers. In Florida, there’s a class action law suit in regards to this very issue. The storage business is pocketing most of the insurance fee. It’s just another scam in our society. I’d like to see a class action law suit against CubeSmart Storage in Diamond Bar so they would no longer take advantage of hard working people. Thus, it's not their service thats at issue, it's the manipulative way they do their business that's needs to change.

Great service??

I found CubeSmart online while I was in between housing. Everyone that's been through moves knows how frustrating it can be to find a storage that meets your budget, clean and secure. The Diamond Bar location was the most convenient one for me at the time, I saw it met all my needs. What convinced me was the staff, they were helpful from the start to the end. In particular Natalie she was very thorough, professional, and quite pleasant. I did't know what size storage I needed and she was patient with explaining sizes and rates. There were no hidden fees or problems when I ended my lease. Thank you for making the process so easy. Definitely will be recommending to friends and family!

I live CubeSmart, very professional and extremely helpful. I have various storages and use the Remington spot for my cars. Easy access until 10pm, some of their competitors only have access till 7PM KUDOS to CubeSmart!!! Keep up the outstanding service.

Friendly service

If you are looking to rent a storage unit come see Roland and Natalie they are great people.

Roland and his team are amazing! They are always willing to help. I’ve been with this storage facility for 5 years and I don’t have anything negative to say! If anyone is looking for storage needs please visit them!

Been a long time customer of almost ten years and a happy cubesmart customer. Roland Natalie and Michelle are always friendly and helpful. The facility is conveniently located , always tidy , and ample carts . Superior service every visit :)

Very very nice service, the officers here are really helpful, patient and friendly!!!

I will be after 11am. I have been there now since 2014. Great service and for a 5×5 good price. Thank you Diamond Bar Cube Storage.

Roland and Natalie were the best. I was so confused didn't know what size storage to get. Roland made it so simple and easy for me. He went above and beyond for me. The best customer service I ever experienced. Great job to Natalie and Roland

Great facility, friendly staff and good prices!

This is a great place! Good rates! Great staff! I recommend this place to everyone.

This particular CubesSmart has been the most amazing facility of its kind...The staff has been most helpful from the get go to the end with one employee in particular...Her name is Natalie and if she's currently not management then I highly recommend that you make those adjustments...Awesome experience indeed!!!

Rowland the on-site manager was very thorough, professional, and quite pleasant. So far so good and the units are clean and well maintained not to mention however I will were the grounds and restroom facility. The location looks like it was brand new, but has been there for quite a while to my surprise. The units are built well and I am feeling like it's a secure location for my personal items mostly only in value to myself such as family photos and sentimental items I cannot seem to part with...Great job cube smart! To all of the people looking at my review let me say that I would appreciate if you can say that Sara Ward referred you so that I can see how much influence my honest review will bring plus it would really help me out and be up most appreciated as money is really tight and they have a referral program so you can check it out and save some cash after you feel satisfied like I do and refer your own friends to receive a discount on your own storage fees! Bonus points for the inside units that are not climate controlled by the way are not to hot inside so when the summer comes back around I will be grateful for that for sure! Thanks CubeSmart it has been a pleasure bringing my business your way!

Poor lighting, very hot inside

Excellent staff, clean facility

If you’re looking for a clean & safe storage this is the place for you! I’ve stored here years ago and again recently. The staff is always pleasant to work with and the facility is clean.

Natalie Garcia of the Diamond Bar CubeSmart is incredibly helpful. She knows what is going on with her facility and knows how to keep it secure. Thanks Natalie

Hey, I just want to say this is a great place. I have been here since 1996, and have seen many improvements but most of all is the manager and personnel the are so great and good with information. They are the smart team

Excellent!! "The staff here are wonderful!! In special THE MANAGER MICHELLE!! she are great persone?. I really recommend this place, are clean and secure??. Thank you MICHELLE!!!

Excellent customer service from all of the staff. We are sorry we had to relocate to another storage unit closer to our home. Thanks to all the staff and especially Ms. Natalie.

Everyone at the site I have a storage room has always been very helpful and a pleasure to deal with!!

After doing some work at this location and arranging for work and painting to be done after hours this company has not paid for services rendered , i would think twice before using this facility for your needs as customer service is careless and only values money.

After being a customer here for more than 10 years I was contracted to do some painting of the main office and after satisfactory work and job being signed off as satisfactory by management I have yet to be paid it has been 3 months and the corporate office does not even return calls I have no expectations to receive pay for my services at this point and my only choice is to slam reviews until cubesmart is at a 1 star

Great staff at Cubesmart. Always very helpful.

Very friendly lady took care of all my needs. She was very helpful and she wished me a wonderful day.

Staff is always friendly and made my moving experience so much tolerable by finding the best storage for my needs. Will be recommending them to all my friends??

Extremely Clean storage location, entire signing was easy and made it such an easy transition with having an affordable truck available to use for moving . They always have carts readily available and Michelle ,Natalie and Roland are super helpful and friendly whenever I have came in office or seen them on property. 5 star service :)

I stored all my belongings here for 13 months while overseas. The setup process was easy. ??Never had an issue with auto billing. No surprise charges, very clear and upfront about billing process. ??The storage space was clean with no smells. ??Never saw trash in the hallways. ??Hallways brightly lit with motion sensors. ??Staff friendly and professional. ??Several heavy duty carts available for use. ??Large/tall elevator...although getting out for my 3rd floor unit was challenging for larger items but not impossible. ??Very little dust after a year of storage ??No signs of insects or pests ??????Ending lease was super easy, less than 5min process ??Will use again if needed, highly recommend this location FYI...Almost none of the units have lights in them, the larger units will be really dark. There are outlets in the hallway so make sure to bring a lamp and extension cord.

Found out our storage was broken into a second time

Clean facility, excellent customer service and great hours. If you need storage definitely come here ??

Site Manager Roland is a good customer service person helping you with any problems.

Going with cubesmart is the smartest decision I've made. Had horrible experiences with storage in the past. From my initial visit all the staff has been friendly to assist me , moving carts, clean facility , and convenient hours. Major shout out to Roland Natalie and Michelle , you guys are the best!

Roland, Natalie, and Michelle are all awesome people! Highly recommend them. ??

Excellent service at this location!! Natalie was professional and made the process more bearable for my mother, who was moving most of a house-worth of belongings into storage. We are definitely glad that we Settled on CubeSmart.

Ripe off!

Very helpful and very friendly people, clean restroom, very healthy environment, very secured storage place

Natalie and Michelle rock!!!! Awesome service!!!! Best self storage experience I have ever had. Totally easy rental process.

The staff goes out of their way to help you, excellent service. I will let my friends know about this place. This place is a five star to me.

Great customer service, the Star Wars decorations are honestly great!!! Especially to bring more customers in with a Star Wars fetish (:::

I absolutely love the Star Wars Christmas decor, a great way to welcome customers, and the two girls who work in front are awesome!!! #merrychristmas

My experience with using storage at this facility has been very pleasant . Everyone in the office is always friendly and helpful .

Awesome service definitely recommend!!!!!

Customer satisfaction guaranteed

Very nice and helpful staff always making my need there's. Thank you Cube Smart in Diamond bar. Roland always go out of his way.

The Manager Roland is the best of any Storage facility I have used. He is knowledgeable, helpful and fair. When I lost my key to the Storage Roland and his staff were quick to assist by cutting the lock. When I had lots of boxes to move they offered their Dollys to make the job easier. Roland set up both of my Storage rooms near each other for easy access. If I am late with my Storage payment they are courteous when they call to bring it current. I would highly recommend Diamond Bar Cube Smart to anyone looking to store their belongings.

Far outside the city, but worth the drive for the low rates. Excellent service, large units, clean, air conditioned. A well kept secret!!

I am a property vendor who works on this locations surveillance and security systems, I just want to take notice here on how friendly the staff are, and how clean the property is. I am very impressed and recommend anyone store there things here. Shout out to Roland for making my experience all the better with his wit, kindness, and professionalism! Give this man a raise CubeSmart!

So far great customer service and competitive prices

Safe and secure

I've had multiple units for 3+ years at this Cubesmart and the customer service is outstanding. Always friendly and very professional, I highly recommend this Diamond Bar Cubesmart location for all your storage needs. Also, the facility is kept in top shape- very clean! Thanks for the great experience!

Clean, nice staff!

Always great service with great attitude, mgr Roland is excellent!

Great place to rent for your storage needs. Anyone going through a moving process knows how stressful it can be. Roger will treat you like family.

Great customer service! Great location! Clean!

Great customer service from Natalie. Would come back again except I'm leaving California

All star customer service , the staff does a great job with receiving our deliveries . Thank you cubesmart

Everyone is so professional and helpful. Thank all!!!

Roger is the most helpful retail employee I've ever come across. Pleasent experience here at cube smart in diamond bar.

Great place help me with directions, love them

Natalie was a lot of help and kept area clean. Thanks for your help Natalie.

Awesome experience very friendly people willing to help with what ever they can

Roger, Roland, and Natalie are amazing managers. Very helpful and friendly. Always a pleasant experience coming here.

Very helpful

They came through and saved me, from the employees to the storage unit itself. This place has a customer for life, anytime I need storage I'm coming here

Easy and nice.

Where to begin, Cube smart diamond bar has wowed me from the very beginnings by Their customer service and clean facility. I'm about to add my 7th unit . Honestly cannot see myself storing nowhere else. Roland Natalie and Roger are the best! Thank you Cutesmart- joe Cheng

The Staff is great. Always positive. They keep the place tidy and really make our self-storage experience the best it could be. Thank you DB CubeSmart :)

People are super friendly, super easy sign up, and very convenient! I have 2 units ! Great storage spot!

These guys rock and they know all about service. Roland and Natalie are the best!!!

Dominic, Manager, great, simply presentation of the facility and explained the lease very well no complications at all. I'm happy with the service and area.

Convenient location

Always great service & staff always willing to lend a helpful hand.

I just rented a 5x5 and was attended to by a very helpful guy, name is Roger. Rent from him!

Really glad I choose cube smart, had a previous bad experience with another storage facility there! guy at their front (Roger) was really helpful and professional . Good experience def would recommend

We've been with these guys for a couple years and we are very happy and am hoping we don't have to leave but if you looking for short term these guys are really great for long term the increases are a bit much.

Great place!

Roger is the best!! He was extremely patient and showed me multiple storage spaces until we found the right one. I felt so taken care of. Rent here if in need of storage!!

This facility looks absolutely flawless. I came in and they did not have what I originally wanted, but Roger won me over and I ended up renting anyway. He is such a fun and friendly guy, I would so recommend this place!

These guys r great they r ALWAYS will to help in any way shape or form going to miss them

Excellent service all the time!!! Will always stay with cubesmart

This facility is so clean. I needed to put stuff in storage so I made a reservation, but I had no idea I would have such a great time everytime I came to visit Roger. He is such a nice guy and is always asking to assist me of ever need be.

I been a customer of cube smart for 6 years and the customer service there is Excellent . Never had Any kind of problem here. Thank You Roland, Natalie, Roger for continuously providing me with exceptional service

Service is great !! I'm on my 3rd unit here. Very friendly service. Thank you Roland , Natalie and Roger for continuing to provide me with exceptional customer care.

very clean and $$$

Martha did a good costomer service . Keep up the good work

Great place.

This place is great! My family is currently moving storage from one unit to another; Martha, Roland, and Natalie have been extremely accommodating, which has made the stressful process much easier.

I have had a storage here for 4 years and i still love the friendliness from Roland and Martha the managers.

Great service!!!!

One of the friendliest staff and helpful.

The staff is very friendly. The pricing was good compared to other places. I have had various storage units throughout the years and have been very pleased here. Highly recommend.

Service was great. Very convenient. Excellent.

Called around to all the storage facilities in the Diamond Bar area, Cubesmart was definitely the smart choice. While competitive in cost with the other storage companies the customer service is what sold us! Natalie was friendly, informative and accommodating. Highly recommended this facility for long or short term needs!!!

I've had a 10X20 cube here in their Diamond Bar facility since 2012 and Roland(Manager) and his staff have always provided exceptional service! This facility is very well-maintained and always clean.

I like how the storage is. It is clean and nice. But maybe some more lights in the storages.

Cube smart was the easiest storage experience I have ever encountered. I used it for a couple months, and it was very clean and easy start up. I walked in and the man at the counter got me set up in less than 10 minutes, while still helping out three other customers at the same time. I purchased a lock from them as well which was convenient. After a couple of months, I found a new home and had to move! I came on a sunday at 3:05, right after after their office was closing. The woman at the office Martha instructed me that since already closed down the office that she would close my account the next morning if I were to clean out my storage that day. I cleaned it out, and she called me the next day telling me she closed out the account, and I was so happy and pleased because most people don't follow up, and she went above and beyond even though I came to the office after hours. I would always recommend cube smart, and I'm really happy with my experience. Thanks Martha! Ali

I used the storage for about 8 months, and this is the best storage I've used by far. They have a service that renters can avail of and that is a free use of a small truck. That was so convenient and helpful. The facility surroundings were always clean and the staff all professional and helpful all the time. Will definitely recommend to my friends. Thanks Cube Smart for a wonderful experience.

This is the 2nd time I used this location for my storage needs & I must say the staff were very friendly & helpful I'm assisting me with my needs. Kudos to the staff & if I had 2 more arms I would give them 4 thumbs up!!!!

they are the best! excellent service and quality! i strongly suggest this is the storage place you go to.