Thomas was very helpful with a great attitude! Would recommend highly!

Signed up online and was told I was good to go start using storage unit. I arrive and the code I was given was wrong. I call and they give me the right code. I go in and find a lock on the unit I was assigned. Called and was told “oh, that location doesn’t allow for online sign up”. Oh really? Then why did you let me do it all online and even send me an email saying I was good to go? Not to mention the unit I was assigned had a gigantic chunk of the wall missing. Not a good experience and I definitely do NOT recommend.

Good customer service

I already had a good experience with the young lady that helped me so when she gave me my password to the gate I couldn't love my storage with the T-shirt was left in there because it was already broken so now the storage is open until I move in there tomorrow with on key thank you so much for now.

Terrible customer service, representatives that work at the locations have very bad attitudes EVERY single day off the week. Requesting help or asking a simple question felt like harassment!!

I got all my things stolen from the mangers working at the location. Horrible service from Thomas Luna and Zumah Lopez. Would not recommend what so ever unless you want your belongings stolen from the same workers.

Super easy and fast service both in person and over the phone

My unit was broken into within a couple of weeks moving in. Although there was a camera near my unit there was seemingly no interest in looking in to who may have done it.

I had a issue with the first cube smart. Called corporate and they took care of it. With no hassle

Good customer service and support. Clean and spacious location and unit

These are professionals. No nonsense here from them or you. Follow rules,pay bill and it will be great.

The workers were very nice I like the storage was very clean

The facility is dirty there were holes on the storage door. It smells really bad. I was really scared to go in. They really need to re-do the entire facility.

Excellent service...reasonable rates. Clean building(s). Tall storage spaces...great for stacking.

Very attentive customer service.

Very polite employees explain how to work and use everything and feel safe in the place I have

I've been with your company for awhile and the staff is professional and polite. I'd definitely recommend to everyone??

Was very good and good customer service sadly the storage I was looking for wasn't available.

Arrived yesterday to move into my unit and there was a lock on my unit door. Apparently the office is closed on Sunday. No where was that stated when I rented the unit online. So here I am with my Uhaul full and the truck due back a 6 pm. I had to rent the truck for another day. Take more time off work to get truck unloaded and truck return before 6 pm today. No compensation was offered.

Rat's, Thieves and High Prices...

Excelent service and excelent personal attent

Response to theft of items from my unit was poorly handled. I was not notified until two days after the event occured. Two nearby CubeSmart facilities have had management combined, with only one staff member on duty covering both locations. This staff member on duty did not have access to any details about the theft to assist with filing a police report. In going to the unit to recover the remainder of my property, the presence of only a single staff member for two facilities made it extremely difficult to retrieve my property in a timely manner.

Do not use for long term

I could not afford the rent on my unit any longer. PLUS, I could not see in the unit because there was no lighting.

Poor service

The customer service was a disgrace. I have never seen such a lack of compassion so bad. The staff at cubesmart was not existent. The elevator was not working. They were rude and no one could be contacted to fix elevator.

It's okay I've been with them for 4 years I hope they give me some kind of good I don't care bring down my price and I haven't seen it in there always on time and have you picked up yet so surprised me so good ????

Kept increasing price as l rented. Got way too expensive

I rented a unit online and was told that I can just come and move my stuff in whenever I was ready, I went up to the unit and it already had a lock on it so I went to the office across the street this is the location on 40th Street in San Bernardino and tried to go to the office and no one was there, so I tried to call and they couldn't get me through to anyone, finally about 2 hours later they called back and said I can come to the office and when I explained to the man at the desk what happened he said they've been getting a lot of fraudulents purchases online for units and that's why they keep the lock on there, I was told by the guy that sent me the link that the lock and the keys for it would be inside the unit, it was a bad inconvenience because I was 2 hours late turning in my U-Haul truck which caused me to be charged extra, so I feel they need better customer service agents handling the phone calls

Okay with me

RUDE N THE TRANSFERED ME 4 TIMES!!!!

One of the employees was rude should put on a friendly face and know how to talk to customers with respect instead of giving an attitude

IV been at cube smart since 2013 . I down sized to smaller cheaper unit Then rented another unit at other store on 40 th st. Witch has two small units .Two for one , as my son needed to store some belongings . For about the same price . The manager to a respectable manager . Jus wish the prices would never be raised . I pray I find a place to call home again , as we have been homeless for quite sometime . I deffenatly recommend this place .

They give u 1 price then bill u another and alegedly 1 month free wich i still havent seen

I go their only because my girlfreind has a storege their . Its always clean andeverything seemsto bein workinhg order

No comment

I wouldn't recommend this place to anyone, rude, unprofessional, facilities were falling apart, no on sight office, their difficult to get a hold of, not clear with pricing when making the reservation. The personal complaints are in regards to the male manager not the female manager she was sweet, but he was aweful and also didn't wear a mask in the office either. Transients would wonder in and out of the facility because the pedestrian gate was open often. My unit looked like wood glued ply wood that didn't seem like it would hold. and didn't sound like it would hold either. (second floor 5x5 unit)

Clean place. Average pricing. Storage units upstairs do not have lighting in rooms and it is hot! Security is very good and so are the operating hours are decent.

My unit was not ready when I arrived. No one showed up to help. Had to put all my stuff in a friend's garage

This is the worst place you could store your items homeless people are in there till all hours of the night and literally see them walking around around 1 in the morning through there this place has no security no monitoring systems nothing not to mention they change their prices every other month again this is a very bad place to store your stuff

Staff was friendly, location/storage was clean and quiet, reasonable prices.

Secure

Customer service was great.

I felt like a swindle was going on...the web site listed 3 5X5's...only one was available the very next day...I know...its business and close to the 1st when a lot goes on...but I just got chills up the back of my neck for some reason...a hole in the last 5X5...Prevented my rental...drywall patch...5 minute job...mmmmm

Real nice people very helpful

Staff is rude

After CubeSmart read my first review of thier business and my unsatisfied experience they have gone out of their way to correct issues I had with them. Not only did they do me right on upgrading my unit size to corrcet size, my storage rate stayed the same. I am more than pleased to see that there are still companies out there that that care about putting the customer first. Anyone looking to store stuff, go with CubeSmart, it will be the smartest way to go.

Storage where you can put your stuff

Excellent customer service

No on site manager the manager is at the other property and Thomas t manager is unprofessional. Horrible location and company. The manager Thomas very unprofessional. He relayed my private information to someone else without my consent. He also also added extra fees that he can't justify or back up with emails and tried to auction our items when the policy clearly stated we had way more time. I called corporate and they said someone would call me back that was 5 business days ago. I recommend public storage to anyone not looking to get ripped off or get embarrassed because nothing is being done about the problem.

Prompt excellent customer service is the best!

Best prices on town

Nice, and we'll kept facility

Over all they are great. I am having a problem though recently two different units broke into the office never let us know we had to do it. Then the second one was hint they do nothing to assist you in claiming the insurance. Basically they questioned us being truthful on it by saying they couldn't see were they got in. They listen to nothing. The roof!

I'm gonna have to say I was very disappointed with this store's place

Clean and reasonably priced.

Vary clean and there helpful

I personally rent two units there staff is great! They offer u option. They have a rental truck moving in tenants can use for ten dollars an he rented in four hour windows. I'll recently had someone I tried to help call demanding access into my unit to get there things. This person threatened to call police they said go ahead call no one is going in her unit unless she is here. They once seen my lock looked funny they left mine alone added there's to keep my stuff safe called me. I went there. I hadn't locked it through both areas to be secure. These people ate twenty stared.

I have been a costumer of cube smart since 3yrs ago. I miss James who knew me by name . He no longer is ther but i con't to stor my belongings there .??

Horrible, Horrible, Horrible. So old and DIRTY. Such a hasle. DO NOT RECOMMEND. I came back 2 1/2 weeks later. I opened the door and was greeted by spider webs. I felt like my stuff was being infested with bugs. I want to cry. I'm writing this review from the location because I am disgusted. I need to get my stuff out A.S.A.P.

The cart for moving heavy boxes was missing for a good amount of time they final replaced it but the cart isn't very hefty and difficult to wheel down the uneven halls and they no longer have a employee manning the office means I have to go to another cubesmart for Customer service

This place was good when James was there but they shipped him off to another store so now there is not a person in the office full time. Three months ago I discovered all of my tools and my TV and stereo were stolen from my unit. None of the incompetent staff even cared. They blindly handed me an insurance pamphlet (you know the insurance they make you buy). I called that company and they denied my claim saying there was no forced entry. What am I thinking, lock picking has never happened in the history of theft right? Apparently that is what Cubesmart and American General Insurance believes. They should youtube it and see how it is done. Although they might already know because the Sheriff's department told me it was probably done by someone who works there. Both parties were basically insinuating that I stole my own possessions after an entire year of renting the unit (and I still have it) for the insurance claim. that makes sense, $4000 loss for $2000 insurance claim. To top it off, Cubesmart staff lied to me and said they rarely have issues at that facility. Sheriff's office show me the logs and they are there ALL THE TIME! Today I went to check my unit and there was a homeless man walking around checking all of the locks. Cubesmart manager lied to me and told me his unit had been tampered with. I know this is not true because I confronted the man. Funny thing was after I paid my bill I went down to check if the guy was still there, sure enough the Cubesmart manager pulled in a few minutes later. What do you bet he was looking for the homeless guy I question him (manager) about. Do yourself a favor, pick a different mini-storage company.

The 700 W. 40th Street site No Longer Has A Front Office or GM on site. If you want to rent a space from this location you must travel to the 800 W. 40th Street location. Where the GM is now Thomas. He is a very friendly and helpfull GM.The location is very clean and quiet..

They were nice and helpful. I would recommend to my friends

Maria Olivares was very nice and helpful! Was helping move my bro and it was easy and very well taken care of.

The general manager james was awsome. I didnt get a storage at his store but he sent me to another cube smart and set me up with a great price. Thanks james. From crystal lopez

I am very happy with my storage they are very clean.the people that work there are so nice and help when you ask for it.allways with a smile thank you .??.

The price is good and they. Let u know when something happens to your unit right away by calling .

Front office was very helpful, polite and full of an awesome energy. The unit was too small for our storage need though.

I had such a great experience using Cube Storage! The unit was large and such a great price. They worked with me on the timing of getting my items out of the unit so I wouldn't incur a whole extra month unnecessarily. The facility is gated so your items are always safe and secure with specific gate codes for each customer so you can sleep easy that access is limited. I would use Cube Storage again for sure in the future!

Rose was very helpful and nice. We ended up getting a larger unit, because of her help. Had we gotten the one we planed on, it would have been to small. I would recommend using this facility for your storage needs.