BEWARE!

Terrible customer service. If you hate assiting customers, find another place to work. Also, units got broken into and I had stuff missing. To make matters worse, they make it nearly impossible to file a claim yet MANDATORY to buy their terrible insurance. Lose lose situation

The front desk lady is amazing. She is helpful, full of understanding and very accommodating.

The mangers attitude was horrible.She always complained about needing to go to lunch. I’m sorry if this is the career choice you chose at your age. Then I ended up having a situation with her husband who lives upstairs has nothing to do with nothing. Nope, it was an extremely bad experience.

Very good people the storage is very clean

Poor to non existent security for your storage. The police do nothing and cube smart does nothing.40+ break ins in the last month. 3 of my vehicles broken into and looted. Do not use this storage service.

Elaine should get a raise...employees in the office make or break a storage location...She is simply fantastic! Highly recommend this place as long as she is there.

Do not rent here you will be sorry. Manager is very lazy and doesn't do anything. They need to hire someone else.

Extremely helpful and communicative even some laughter which is always nice in the stressful moving situation

Always helpful and prompt have had a good experiance

Elaine was wonderful to work with over the years.

Good customer service and ease of use. They made it easy and affordable to temporarily store my vehicle.

Appreciated the no hassle check in

Ken was awesome and thorough in the process. Thank you!

Great

This place is really pretty good. I'm writing this review exclusively to name the person there who I really appreciated: Elaine. Not sure about the spelling of her name, but Elaine was really nice and helpful and an impressive person, someone who I really enjoyed personally aside from the great service she provided. I hope her bosses see this! I had a unit here for about four years. Ran into some headaches over the years, they aren't perfect. But I'd definitely recommend them I think. Maybe not without Elaine... I think she is the backbone here!

Super nice people in the office very safe and secure storage facility best I've ever had!!!!

Convience, location. It felt safe.

The manager Elaine made my move in, move out, and every visit great. My storage unit was perfect for my needs and very convenient.

By far the best storage facility I have used in the Aurora area. The facility itself was clean, with plenty of storage options all with easy drive up access. Felt that my belonging were safe here. Overall, I had a great experience.

The people that work the front desk are kind, nice, helpful people. I used their service for two years. As a homeless Veteran, I had nowhere to store most of my remaining precious items. Now, finally having a home, I can finally bring the things CubeSmart kept safe for me for years home. Thank you so much, from one homeless Veteran.

Was very pleased to see the establishment is kept very clean. Was greeted by a friendly worker she went over all information regarding the unit I rented.

Same lady helped me every time and I enjoyed her company. Pleasant service. Will return.

Great service and very responsive

The staff was always very nice and respectful. I truly enjoyed my experience in dealing with them.

I had Good customer service.

We've had a storage unit there before and the staff was very helpful and super nice. I would highly recommend Cube Smart to friends and family.

Staff was always very helpful and super friendly.

Nice guy working the front desk. Easy, smooth, process!

Front desk guy was nice open loving spirit he helped out alot saved me money I show Graditude to him and wish him a happy new years and success in his future

The way they handle when i arrive to the storage u

I really love the customer service.

never hard a problem with our storage unit. We used it for a few years and would definitely recommend this location.

Not happy with repeated price increases. I had been there for 10 years, starting out at $35/mo for my 14 foot. I was paying $100 for that same space with more price increases to come. Trash everywhere, lots of theft and people living and working inside the gates.

THE EMPLOYEES KNEW THEIR STUFF!!! SIZED MY TRUCK LOAD INTO THE RIGHT SIZE UNIT!!

Everything was so easy. I secured my storage unit site unseen. Over the three years my items were safe and the management office was always very helpful.

I've been renting from here for over 5 years! My things were still in great condition when I did move out. :)

Decently priced storage facility. I used them for 5 years and they were always reasonable when I missed my payment, and the late fees were always reasonable. If I ever need a storage unit again, I will definitely be using cubesmart.

The employees are great and always willing to help

Had used CubeSmart before it was no hassle convenient speedy Help courteous and friendly staff

Affordable and friendly

Elaine made the process easy and made you feel welcome. Nothing was left to do but sign. Wonderful staff at this location and will do business with you again. Thank uou

Good and friendly managers

Everything was awesome. Customer service etc!!

Moving in was easy and they had units available quickly and at a reasonable price. However our unit had rats and moving out was a hassle that took multiple phone calls after we were unable to do it in person because the office was closed during normal business hours more than once when we stopped by.

The process was simple, easy and stress free ... Thank You Elaine and Charlotte

staff especially the lady who is in charge are incredible the best ever

Friendly staff, helpful.

Good service friendly people

For years I rented here and management is the same professional and friendly helpful as needed...strict so clean and safe ?? so long Cube Smart

Storage facility was always kept clean, during snow season it was always shoveled for whenever I needed to go access my storage unit. Always felt like my things were kept safe and sound!

The staff are awesome people and friendly.

Elaine is a very friendly person. I have felt very welcomed and informed every time that I have been in the office! Thank you

Excellent service, in my opinion the unit's are overpriced , how ever due to the horrible increase of rental property within Colorado in the last 5 years it is somewhat appropriate .

Friendly attentive staff, they take pride in the facility and are always keeping watch of the property.

Very clean. Friendly staff

Beware of their advertised rates!!! They will honor them for a few months and then will start a string of continuous and unannounced hikes. At the Cubesmart 6730 in Aurora, CO they have an advertised rate of $139.00 for a 10’x20’. Well they had me paying $258.00 for that same unit. And they will not honor their advertised rate to regular renters; that is only for new customers. And as soon as three months pass, they’ll start a sustained string of unannounced increases. Their argument is that every 30 days you start a new lease contract, so they can hike if they want to. And unfortunately, they always want to. And apparently this is a companywide policy, as I complained with the District Manager and got the same response. She had the nerve to tell me that I should have read the fine print because it was crafted by lawyers and allowed them to have s new contract every 30 days. I’ve had to endure this situation of continued rate increases because of personal health reasons, but fortunately I have made arrangements to stop this abuse. You have been warned!!!

Elaine very good. Very helpful and nice. Helped my son with his one month storage needs. Thanks Elaine.

Great customer service. Clean. General manager is really good

Very polite

The staff is always super nice. And my things are always safe

Convient location with a first month special pricing. Controlled access and the staff are amazing at this location.

The general manager Debbie was excellent. She went above and beyond and spent two hours to help me find a storage unit that fit my budget and my size requirement.

Debbra was great, she went the extra mile to help and get me all set up on the rental. Always a pleasure to deal with cubesmart

General Manager was very helpful. She even showed me additional units after I thought I reserved the correct size. She made sure I understood due dates, entry and what the process is if the storage is not paid. The Gm also made sure I received the special rate for the first month. I am very pleased with my storage unit and recommend to everyone.

Free air and water

Great experience

storge is great secure location. however lady with english accent is quite rude and not customer service oriented. Fees are resonable.

Amanda was excellent!! Had a problem ended up with things working out great! 1st place I would recomend for storage needs.

Great People .. Always helpful...

Great place to store whatever you need to store and so secure.

Crystal Sabila was am awesome experience and very knowledgeable keep up the great work

I paid a total to remove my property and cleaned up left two months later they charge me two extra months… left hand don’t what the right hand is doing…crazy cooks

Crystal Sabila was very helpful and professional in explaining how the rent would be

Crystal was terrific. Informative, articulate and worked with us to make this storage happen. She is an A+.

I was nervous about switching rental companies then I met Elaine and my thoughts did a 360.she is amazing and the reason me and 4 of my friends switched to cubesmart thanks elaine

I was in an emergency situation and and Crystal and this team were amazing with how they helped me. Not only did they walk me through step by step what i had to do Crystal went above and beyond to help me find a truck to move pretty much last minute. Thanks guys your a blessing.

I had a excellent experience with General Manager. She was very understanding and compassionate to me needs. I would refer friends to CubeSmart!

We always have an amazing experience at this CubeSmart. Crystal Sabila was so helpful and kind. Thanks to her we found the perfect storage we were looking for. She even made sure to let us know when it was available so we could quickly rent it. Thank you so much for such good service.

Great service. Very friendly .

Chris Lewis was too coo. Appreciate ya bro!!

Chris was extremely helpful and made renting a storage unit a pleasant experience.??

Chris Lewis is Awesome! Wow customer service!

Chris is amazing! He helped me tremendously, was so patient with all of my questions, showed me around the unit and explained everything to me in detail. I couldn’t have asked for a better experience. This place is great!

Chris Lewis helped me alot. And made me laugh. Great guy

Highly recommend this CubeSmart Storage. Elaine and Chris are some of the nicest people, they really do care about giving great customer service. The rental spaces we needed were quite reasonably priced.

I did everything virtually and Elaine made it very simple.

Great customer service, very helpful, and bathroom was very clean

Both Chris and Elena has helped me out tremendously through this Storage Rental they both were very knowledgeable of what I needed and bend over backwards to help me... I've never had a storage before so knew nothing about it and they were patient enough to deal with me each time

I would NOT recommend this location! After missing my payment Chris seen someone come in for a storage with the same last name as me. So thought it was okay to tell them about my payment and gave my information away! I was running from this person and thanks to this location me and my children was located!!!!!!

Great customer service! Go see Chris Lewis he will help you out!

Elaine was so helpful! I had to make several changes over two an half weeks, before getting it right.

Chris was absolutely the best he was very helpful and didn’t rush me to decide on what I wanted I definitely will recommend this place. He makes you feel like family !

Chris was extrmemly helpful and very nice.

Very poor service. Not sure if it was the owner or the manager but she was a terrible customer service agent

Many packing supplies and friendly staff.

Chris Lewis did an awesome job. Great service!!! Prices are a really big plus thanks for your services.

Christopher Lewis best sales associate ever I needed help and got everything I needed thank you cubesmart

Chris Lewis was very helpful in getting everything set up and ready to go!

Chris Lewis was absolutely amazing! He went above & beyond to help us in a last minute bind! Highly recommend this location! Ask for Chris, he won’t disappoint! Great prices too. Thanks a bunch Chris...

UPDATE AS OF 5/2019 Elaine was the ONLY good thing about this place! Unfortunately she can't do anything about higher management with VERY shady behavior! Would NEVER use this place again after they knowingly allowed an employee whose a junkie steal property and do nothing about it. GO ELSEWHERE! Over the past 20 years I've had to use a lot of different storage places and for the most part had pretty good luck but this place is in a league of its own! Everything that I needed was available at the best prices that I could find within 100 mile radius. I'm VERY picky and OCD so finding a place that has everything to my standards is unheard of and can say that this was a first for me. I'm always scared to use a public restroom but was DEFINITELY the cleanest place that I've ever seen. Grounds are well-kept and units are spotless. When it comes to the customer service I was completely blown away with how knowledgeable and kind Elaine was! Unfortunately I live far from just about everything so I can be a challenge making it into businesses before close but she stayed late to make sure that I was taken care of and didn't rush me out the door like most places. By far one of the most pleasant people that I've ever met and actually look forward to going into the office just to say hello which I've never experienced before. I would 100% recommend this place to anyone!

Chris Lewis and Elaine Stocker are caring and effective employees. They handle their business very well.

Great staff at this 18th Ave location. Elaine and Chris are very helpful and proactive in keeping me up to date with my account status. The location is clean and quite... uneventful. Ron.

A Storage Place with A Heart! I cannot say enough good things about this storage place. I have utilized 4 different storage companies, and this CubeSmart location is BY FAR the best. They have always called me whenever there has been any problem or issue. The site is clean and well maintained. Highly recommend. Chris Lewis is the best!!!!! He always goes out of his way to do whatever he can to help remedy any issues.

Chris Lewis was very helpful and explained everything we needed to know. Great prices and Chris also helped us with getting a deal. I would recommend this place to anyone.

Staff onsite are awesome, Very helpful they have answers to all your questions. I thank you guys for helping me eventhough you were Not expecting me you guys still got me my storage unit ready. Your the Best Thank You very much!

Chris L was great super friendly he made us feel welcome. The rental process was fast and easy. we would gladly recommend this location.

Super friendly and helpful

Chris Lewis at the Aurora location gave us the best customer service. We love doing business with Cubesmart.

Very well pleased with service

Chris Lewis was very friendly and helpful thank you!

Chris Lewis was awesome and helpful Best place I've stored at!

Very friendly staff! Chris made sure I understood everything clearly before signing. The whole experience felt lighthearted and fun, which you don't usually associate with putting things in storage.

This place is fantastic. Clean, helpful and Elaine treated us amazing. Thanks

Jamie was very nice. He said the sign-up process would be 10 minutes and he was right. We got two small of a unit and didn't realize it until 10:30 on Sunday morning. Since they don't open until 11 I thought there was nothing we could do. He drove up about 10:45. And he help me get a unit right away. He could have had an attitude about starting his shift early, but he was very kind and helpful.

Chris was great help and was able to get me a good deal that worked with my situation.

The guy was very nice and helpful.

Excellent service! Jean has the best customer service

Staff was super friendly and fast... Prices we're better than other places...Sheds we're very clean with hallwalls and lights..Make it sooo easy to get on and out.... I will choose Cube Smart Everytime!!

Very friendly and helpful staff. I'll recommend them to all my friends and family.

The women running my particular location was a pleasure, fun=within a great attitude, love her accent (Australia?New Z...¿ and all working my time constraints to ;) Signed, Appreciative!

The manager (Elaine) has been a tremendous asset to both CubeSmart and to us. We have utilized CubeSmart Self Storage (at this location) for several years and have been treated as if we were family. This manager cares about her customers and goes the extra mile to help in any way possible. Not only is she a professional, she is a great asset to the community as well, as she consistently offers a hand up to those in need. Anyone who has been around her enough to get to know her can attest to her professionalism and her concern for others. We highly recommend CubeSmart at this location if you have storage needs and want to be treated fairly.

Very nice services I loved

The manager was excellent and very understanding in some very trying weather. She accommodated my 18 wheeler long haul movers in giving the needed access to my storage cube. I would gladly recommend this service location and company.

Five Stars !!!!! Elaine is great !!! She takes the time to explain everything; and even though I have to 'stop myself' to think about what she has said, what she has told me makes real sense.

The employees are friendly and competent. The prices are reasonable. We would definitely recommend this facility.