Heartless employees, horrible conditions, unfair treatment, dirty unsecure storage units, they raise prices arbitrarily to the point where the rent becomes unmanageable, they treat people like trash and anything you store here will be ruined by the dust, rodents etc that is allowed to enter these gross overpriced units. Horrible place and mean horrible employees and owners.

Great experience and friendly people!

Great storage facility. Great staff. If you need to rent a U-haul can be done right on site.

kreg is the man. took great care of us. 6/5 stars.

People were really nice and helpful.

Craig was the best! He set us up with 3 storage units, communicated very well and made my life easier to store our stuff before we moved.

They increase my 5x10 unit from $110 to $147 without any notice such as calls or e-mail . I will be contacting the corporate office to report this and filing with the BBB EDIT: I have tried calling the office many times today and just goes to a voice mailbox that has not been setup yet so no messages can be left. I also had alot of my stuff damaged by mouse infestation.

People were nice and unit was secure. BUT….. major mouse infestation. I incurred a great deal of damage and loss as a result.

Get ready for constant price increases.

They are both very helpful always. Thank u.

Fine facility, but they boosted my rent by 44% after just two months. Beware of price increases.

Great facility with wonderful on site managers! I shopped around and no other facility gave me the comfort level that I found here. Thanks!

It was easy to do everything online, very convenient.

Kreg and Janette are very helpful. The facility is clean and well maintained. I am a happy tenant.

Great customer service , availability and very economical

The facility is exceptionally clean and the staff is super friendly!

EXPECT RODENT DAMAGE. We had one of the storage units near the field, and everything in our unit was covered in mouse urine and poop. Cups, dishes, vases, clothes, baby toys, stuffed animals, books, irreplaceable heirloom quilts - everything was covered with droppings and reeked of urine. The front desk said rodents are a known problem at their facility, and we should have kept everything in bins instead of cardboard boxes. CubeSmart insurance doesn't cover rodent damage, so we didn't get any money back for all the property that was damaged, destroyed, or required professional cleaning. Would give zero stars if I could.

Friendly staff and very helpful. Tons of room. Will definitely use you again!!!!!

Pricey fir the room you get

Never was able to park in the spot listed in my contract because another customer was parked in it. Was told I needed to come back and move my trailer but can’t get my trailer into the spot now because of the orientation of other vehicles around it. Overall terrible experience. No one even tried to help or offer a refund. There are cheaper, cleaner, more level and more professional places close by to store your trailer or vehicle.

Great location really nice property. Cori, who was working the front desk is amazing one of the friendliest person I’ve ever had the experience of talking to.

no worries, grounds secure and staff on site. 2 years and no issues.

Let me start that numerous members of my family of used this facility in the past with no issues. When I started looking for a storage facility I took that into consideration. I called the phone number and got transferred to national call center where I had booked a 20x20 storage unit. I was notified by the call center that it had a certain size door it was drive up access and it was what you would consider typical storage facility. I received a phone call from from the local facility asking me to come check out my unit. I was not able to immediately go over to the unit so it took me a few days to get to the facility to check out the unit. At no point did the representative on the phone call let me know that there is any issues whatsoever with the storage unit. I arrived at the storage facility a few days later and was flabbergasted when I arrived as they had reserved a 20x20 chicken freezer as a storage unit. Not only this but the facility had large steps that you have to walk up and a tall platform that they considered a ramp. Honestly The platform was taller than any moving truck I have ever seen. They tried to play off the ramp as a positive end of the unit. There's absolutely no way they should be selling this as a storage unit and they showed very little concern that it was not represented correctly. I then requested to be put on a list for a 36x16 in unit and was given a price and told that I would have my first month free. Once a unit was made available they decided to add 25% to the overall cost and say that I missed out on the promo and I'd have to pay half of the price for the first month. I cannot tell you how frustrating it was to work with this company and I would absolutely not recommend anybody to work with them. I know they're going to lie and say they tried to reach out to me and it's my fault but ultimately when you have storage that used to be a chicken freezer that should be disclosed from the very first phone call not leave a message that you'd like me to check out the unit with no context. I spoke with the manager and several employees and no one seemed to care that not only had they made me lose valuable time in my moving process but they tried to blame the whole situation on me. There are definitely cheaper units here in Colorado save yourself a lot of issues and go with a different provider for your storage needs.

Been working with these guys for over a year and it's been great

Awesome, helpful staff! Made everything easy! Locks and directions given clearly!

Great customer service!

Easy check-in after logging on and downloading app. Checked in with person at the office. Very friendly and explained everything I had to do, twice since I never used a storage unit before.

Great location. Great facilities. Great customer service. Having both the uhaul and storage together makes things way easier. Thank you Kreg and Jeannette!

Easy access with no issues.

The local staff was friendly and very helpful!

Employees were very friendly and helpful

quick customers service access and assistance. Easy process.

All the people I dealt with were friendly, helpful and professional, especially Corey (sp?) Clean facility. Easy to do business.

Awesome...I much rather do business in person. I have rented trucks from these folks before 1st time for a storage unit. Got what I needed. An easy process too. Craig & Jennifer(?) are hands on. Very secure place too. They are my " go to" folks.

Great service and location.

The staff was friendly but do NOT accept a south facing unit along the open field. Your belongings will be co weed in dirt despot attempts to cover. There was no rental reduction for the amount of dirt. Eigher make sure you have a north facing interior unit or find a different spot.

Very nice establishment

Reserving this storage unit could not have been easier! I was able to do everything in less than 15 minutes! The charts available are easy to read regarding choosing the size of unit you need and a map of where your unit is located is very helpful. Great experience!

The people at the location were very nice, they made it an easy process. I also appreciated the payment reminders, and the customer service when i had to call with questions.

FRIENDLY HELP ALWAYS, AND EXCELLENT SECURITY ON THE PREMISES. ERIE,COLO. COUNTY LINE RD. LOCATION.

The office staff was very courteous, friendly and helpful. The facility is clean and well cared for. I would recommend this business to everyone.

The 2 ladies in the office are so helpful and accommodating. Great experience. Would definitely recommend for storage and U-Haul rental

Very reasonable managers.

I've been very happy with the friendly and helpful customer service by Jeanette and Craig. The unit and the grounds are clean and safe. They also rent trucks which came in handy. All around, a good business!

Great customer service, very friendly owners

Great friendly staff! Nice units. So far so good

Great service. Would recommend them to anyone.

Was there 10 years. No issues

The staff at this location were the best made the transaction very easy.

Great location and staff always helpful.

All around great-safe, clean & easy!

Nice facility, nearby, clean.

The staff was always extremely polite and helpful- even when I was extremely late in my payments and my unit was about to be auctioned. They worked with me to help me keep very precious property. They made things convenient for me as I lived two hours from the facility so I could not come into the office in person to handle things. Kreg and Jeanette are amazing.

Had a great experience storing with Kreg and Jeanette. Will be recommending to everyone I know in the area.

Online process is seamless thus far

I am lovin my space!!! I can move around and thin down

The front desk family was liked from the beginning , always cordial and professional. The storage units were secure and well lit and access was always fast.

Clean and safe, easy to get to.

Very helpful and accommodating staff that made the whole experience, start to finish, easy.

Jeanette and Kreg were so helpful and efficient. I moved three times in the last 18 months and these two people helped me maintain my sanity! The units were clean and well kept. No problems at all. Thank you!

Great customer service and location. Reasonable pricing and big parking space. Facility is clean and very secure. Easy to rent and cancel rent. Really friendly office staff. Excellent experience!

Easy and convenient location

Excellent service and customer relations.

Everything was good, cleaned and easy.

We rented a smaller unit at first and when we showed up with all of our stuff to store we realized that the unit was to small. The owners were kind enough to immediately find us a bigger unit as close to the previous one as possible and did not charge us a dime to move to the bigger one. Excellent customer service and wonderful local family!

Overpriced

Great service and friendly always willing to Solve managers!! Good place to store your belongings

Super easy to book, really friendly office staff. Will rent trucks and storage again.

The staff were very accommodating and proficient. We felt confident that they cared about our needs and wanted to help.

My husband and I have used this facility for over a year. There was always a touch of dust around as it isn't climate-controlled, but a few weeks ago we opened our storage and were horrified to find a thick coat of construction dust covering our baby seats rendering them completely unusable. Update: I ended up calling management. They worked with me on a solution that was reasonable across the board. Updating my review because they were able to productively solve our issue and we have remained customers.

Very nice and clean storage facility and Kreg is awesome to work with.

Very friendly and professional. Excellent and quick service

Staff was great. Easy to get in and out of my unit. Reasonable pricing.

Great service, simple process

The folks at Cube Smart could not be nicer. I had to add a last minute unit so I could accommodate all my household items and the process to do this was seamless. The three units I rent are clean and dry and very easy to access.

Great people good size units

agent very knowledgeable and helpful good with people

I really want to thank Kreg and Janette for their incredible customer service and sense of urgency. I had a pretty unfortunate situation get turned around by their help and I am just so grateful! Thanks so much for your help.

Clean, easy to access and the people who work here are very professional and nice. Always available and happy to answer questions.

Easy access and friendly staff!

No real hassles, just real easy staff to deal with!

Janette and Kreg are always happy to help with a smile and great advise about storage needs.

I store my stuff at the cube smart in Erie and the man and woman that are usually in the office are always helpful no matter what the situation. I wont go anywhere else:)

Great folks at this location. Truly, great folks.

Kraig is great!

Had very large storage space that I could not find anywhere else.

Lots of units. Big facility. Clean and secure.

Super friendly service and staff, very helpful with our storage room and uhaul return.

Great group of people! Angelo was in training and was who took care of me. Kreg and Jeanette are always easy to deal with. I would suggest going in as opposed to calling.

Great management on site. Prices dramatically raised.

The phone call for availability, online set up and the personal check in was easy and great. Kreg has a great personality and made things very easy to get started. Tonya on the weekend was also very responsible to our immediate needs and complex situation. Thanks CubeSmart.

Kreg was fantastic to work and I appreciate all the help as I rented the storage space...It was just what I needed..THANKS!!

Would give 0 stars but I can't. It all is in regards to how they do there auctions of people's personal belongings. I've never in my life have been told by the on site Manager how they are told to go into units and stage items so the unit would bring more money during the online auction. They enter into the unit and take pictures to post on the online auction site and in which pictures I have seen shows that they open boxes and stage items to make more money for themselves. Manager told me if I didnt like how they do things to not bid on the units then. Well that comment leads me to believe that not only do they go through boxes and stage items to make money for the storage facility. It leads me to believe what else if value has been taken out of the unit for there own personal gain. I would recommend whomever uses the online auction site to bid on units beware because who knows what of value has been taken out of the unit. I know personally I will never bid on a auction from this facility ever again there a bunch of scams and thieves as far as I'm concerned. Good luck trying to get straight answers from anyone there all they give you is excuses and lies. Need a negative-10 is what they deserve.

Simple, simple, simple. I chose and reserved my unit on-line. They then sent me paperwork vie e-mail to e-sign. Then they sent me my unit # and password. The unit was clean and ready to go when I arrived. Excellent experience!

Absolutely trash location. This location clearly has rodent issues. Also, these rodent-infested units are not covered by their insurance company!! I was sold the unit & insurance policy before they even disclosed the full insurance policy. Only to find out that my things were destroyed by rodents that were not covered and not disclosed upon receipt of payment. How are you not going to have an insurance policy company that covers one of the most important issues? Very frustrating. If I had known there were rodent issues, I would've gone back to Elite Storage!!

Friendly staff, good deal and right around the corner

The staff was amazing and very helpful.

In 2019, the year Cubesmart acquired Tri-County Storage, they raised the rate 15% to park our RV. This year, 2020, Cubesmart raised the rate an additional whopping 30%. There was no improvement or change to the facility. Anticipating a large increase every year we decided they were not worth the money in the least. We switched to a different RV storage facility nearby that has several amenities for RV owners that is only slightly higher that what we were paying Tri-County Storage before Cubesmart and their unreasonable increases took over. If you pay for RV storage here, be prepared for yearly, significant rate increses.

Really helpful staff, can’t remember the name of the nice woman who helped us get the unit in the first place. She was very professional and polite though. Kary helped us close our account and completed the circle of excellent service.

Easy setup and clean facility

Very helpful and nice. Made moving just a little bit easier!

Super easy to rent and cancel rent. People were nice and super helpful.

Kreg was very friendly. Straight forward and easy to work with.

Easy enough to reserve a unit. Manager called right away to complete the reservation process. NOT happy with the inability to remove the lock fee and I think it is a total scam that I have to buy insurance.

Excellent personal serviced

Everyone was nice, the place was kept clean. You knew that people were in the office if you needed someone.

Staff was very courteous. Excellent customer service. The units and grounds are well kept. The prices are competitive to other storage facilities in the area. I would recommend this storage company to others. My only reservation is in the gate passcode selection. As there were other people in the office when I set up my code and no privacy, my gate code is compromised. Otherwise, perfect experience.

Excellent efficient persona service

Friendly staff. Great location on high ground, with good security in place. Easy to sign up and start storing!

The staff a Cube Smart were extremely helpful.

Great location, great service, excellent deals! Thanks Kreg!!

My husband and I have been renting here for quite a few years now. Kreg and Jeanette always make sure that our needs are well met. The service and hospitality that they provide is why I recommend this location to all of our family and friends.

Fast professional. no hassle rental. Clean and dry. Easy drive up on both sides of storage.

Great experience. The operator is friendly and helpful and the facility is immaculate.

Wonderful experience and very professional staff. Highly recommend

Quick and easy sign up and friendly staff!

We've known Kreg & Janette for years and have rented a number of storage units from them during that time. They have always been very helpful at accommodating our needs and being responsive to our requests. The facility is huge and they have a lot of different types of units to choose from. The facility is well maintained. You can't go wrong by choosing this location for your storage needs.

If you are looking for a great location, friendly, helpful staff, this is the place! I highly recommended it.

Cubesmart has been amazing from start to finish. I've been with them for about a year and a half now. Kreg and Jeanette are awesome people who went above and beyond to make sure that every one of my needs were met. Even at the end, when I needed to move out of my 10x 15 storage units, I asked them if they knew some good movers, and they recommened me to all my son's in Broomfield and they took care of everything for me! Nothing but a great experience all the way around. Thank you Kreg and Jeanette!

I have dealt with this location several times in the past 20 years. Whether it is renting storage, or renting a truck for a move, the staff is friendly, knowledgeable, and efficient. I have always had my needs met; and any issue was dealt with effectively. I have had my storage keys stolen - they helped get a new lock and I had immediate assistance. I have had billing issues - resolved. I have transferred units without a problem. I have rented several trucks and trailers which were always clean and in good working order. I highly recommend this business!

Awesome staff and super easy to sign up and move in. Over the top service! Thank you!!!

This seems to be a clean and secure facility. The managers are very helpful. We were looking for information and they were great about answering our questions.

The employees are very friendly, knowledgeable, and accommodating. I'm very happy with the service I've received.

Always prompt and courteous service pleasure to do business with them been here for 10 years

Yep, this facility is part of a national chain. Yes, they have their logo on everything. But what sets this place apart from the rest is the people. Kreg and Jeanette are, first and foremost, great people. They've also been here for years, looooong before CubeSmart was even a thought. That speaks volumes to me. The units are clean and dry, access is really easy (think turning large trucks around and going down driveways to unload), pricing is comparable (and lower than some units further west). Go see them. Rent storage from them. And if you need a U-Haul truck get that from them, too. Just don't use the TruckShare 24/7 app. It's horrible. Like, really, really bad. Just go in and meet them and get your truck from them, too!

Storage units allow huge amounts of dirt inside. Everything is covered in dirt. I cant wait to get out of there.

Kreg was great at the Erie, CO location! He had everything ready for me when I arrived to pay for my reserved storage unit. He showed me the unit prior to leasing and taught me how to use the locks needed. He made the process seamless and easy! Him and Jeanette both had me laughing. The facility was clean, and the units are easy to locate and identify. I would highly recommend! Thank you!

Renting a space at CubeSmart has been a great experience. The unit is clean, the security is complete and best of all the management couple are very friendly and accommodating of our needs. We were shown different size units so we could choose the one that would meet our needs and we got a good deal.

Friendly, funny, and they took care of my needs real quick. Thank you

Shaelyn is absolutely awesome. I was in a hurry because I had to make it back an hour south to close my other storage and she accommodated me extremely well and very efficiently. Very happy with my experience!!

We have been storing our business equipment here for 9 years. Kreg and Jeanette Burke have always been very helpful with our storage needs. They are kind, courteous and professional. Thank you Kreg and Jeanette!

I’ve been storing here for awhile now. Household goods and my children’s toys, sleds and such. The managers Kreg and Jeanette are always so kind and very funny. I definitely enjoy coming in to pay my rent and have a short conversation before leaving. Never had an issue with “elements and or rodents” I do see a lot of bunnies though ??. Thank you for all you do there at the Erie Cubesmart. You’re awesome.

DO NOT USE for storage! Major rodent problem and I got charged when I was already moved out! They definitely won’t be seeing that money. Worst storage place I have ever used.

We had great success working with Kreg Burke @ CubeSmart, he was very friendly as the manager of the nice storage facility. Thank you, Manny Garcia.

easy to work with and access

Great place with good prices

Major mouse problem- we had to set up traps and have been catching mice constantly, we will be trying to move our stuff in order to save it

If you dont want all your stuff exposed to the elements and pests I'd recommend not using this place. Most of my furniture I was able to salvage but if i had waited any longer to get my things out I probably would've had to buy all new furniture.

Rented U-haul from the folks here. They were awesome, friendly, and fair.

Excellent service

Gate stuck inside gate...bad experience no emergency call #

It's a storage....

Great value and great service. I highly recommend this business.

Craig and Janette are a pleasure to deal with. I've been at the facility for over 6 years. They have helped me out in a pinch multiple times and I appreciate dealing with good people who do their best to find solutions. Thanks again and talk to you soon.

The mice destroyed so much of my stuff! Not very friendly staff.

Loads of space for RVs and Trailers.

Rented a storage unit here and trucks more than once. The unit was clean, dry and reasonably priced. The trucks were clean, in good working order and available when they said they would be. If I needed a place to store or move stuff, this would be my first pick.

Large facility. Nice people.

Wanted to thank chris muhn for his professionalism in handling an employee error. We can now say we would definitely do business again with Tri County Storage. Thanks Chris.

Rude. I have never been treated so poorly. I will never ever again give them my business nor do I recommend Tri County. Nearby Elite storage is amazing.

Very bad customer service. We reserved a uhaul to pick up at this location a month in advance of our move. Uhaul confirmed they had the truck permanently at their location. I then called Tri County 2 weeks prior to the reservation and confirmed we had the reservation for that truck For our requested rental period of 24 hours. Then just 5 days prior to our rental date I got a call from Craig at Tri County saying they double booked the truck and that we would only have the truck available to rent for only 12 hours. I let him know that wouldn't work and we had confirmed directly with Tri County prior that we had the truck for the requested 24 hours. He then hung up with me and cancelled our reservation and put us in the back of the line with reservations at uhaul. We then had to try to find another location to rent a truck. My wife called the next day and talked to Jeanette and she was told by Jeanette that they only cancelled our reservation because they didn't have a truck which was a complete lie. I have the voicemail from Craig where he states they have the truck and they just double booked it for the 24 hour period. We booked this truck a month and advance and since these folks wanted to make more money in rental fees they cancelled our reservation for 24 hours so they could rent the truck twice instead of once in a 24 hour period.

I have had outside storage with this company for a couple years. The facility grounds are nicely paved and I haven't had any rodent problems like I have with other places. During the flooding nothing was damaged due to water because of the facility design and elevation. The spaces and driveway are wide and easy to use. The staff is always polite and helpful. I really like having the ability to fill my propane tank for my RV on site. Price is Good on the space and propane. I like that I have the ability to get to my storage through a pass coded gate. Highly recommend!