Jenny and Tina were truly wonderful it's hard to find employees who actually care anymore truly nice

Jamie ( property manager) was super helpful and thoughtful. Storage unit was clean . Registration process super easy. Jamie told me she had been on the property for a year with no theft issues. Moving in today. Hopefully all this lovely goodness will continue.

The storage was safe for the few months I was there, but the office manager was pretty much out of communication.

Handy system, made the whole deal & relationship easy to enter, maintain, terminate.

Clean and well managed. And in a quiet neighborhood, I would recommend

Unit door needs maintenence. It gets caught on side runners when completely rolled up

Waited for an hour for employee to arrive after calling to make reservation and informing them I would be there in about 15 minutes. Sign on door said they would return at 4:15 and didn't arrive until after 4:30.

Easy to organize from far away. Great customer service.

Renter BEWARE! Don't get sucked into this money pit.... You might feel like you are getting a good deal, but rest assured - you WILL see an increase within the first year and on-going after that. Every year my fee increases 15-20% (and that's after appealing for a lower fee increase). After 20yrs of using this for my business, I've had enough. I went into the office to appeal another annual increase and was told they couldn't do it. Pam the prior office manager was great and followed through to reduce the increases. Instead, I was told I was getting a great deal. It's clear that CubeSmart values new customers instead of loyalty. The new office manager needs customer service training. I told her I was vacating and she said 'OK'. Didn't ask for a reason why, didn't mark down my unit, didn't care. My business happens to be helping leaders and managers become better communicators - you could definitely use help in this area. I will recommend small business owners vs the corporate giants who do not care about their loyal customers. In response from the owner, it's too little too late. I explained the situation and will not waste my time explaining again per your generic response.

Jaime did a great job for us, working through switching from a single to a double unit. I will recommend CubeSmart Self Storage!

The person working the office was so nice, I can’t remember her name but she made everything so organized and easy to deal with, thank you!

Jamie was excellent and extremely helpful with all questions we had, include move-in and move-out. Location of the facility is also very good.

I’m impressed with the process and how quick and painless it was to get into a storage unit quickly. I had a unit reserved on the phone in less than 10 minutes. The person I talked to asked good questions to understand our needs to ensure we were put into the right size unit. When we arrived at the facility, Jamie again tried to understand our needs to make sure our unit was the right size. Contract, payment and everything else was done in less than another ten minutes. We arrived back to the facility about an hour later and it was open and ready for us. I’m happy we chose this location for our storage needs.

Raised the price $50 with out notice only after the first few months

Excellent service.

I want to start out by saying that the staff at this location didn't do anything wrong and they did their best to help so this review is more about CubeSmart's business practices. My partner and I rented out a storage unit at this location for just under $82 per month in January of this year, and then just 5 months later we got a letter in the mail stating that our monthly rate was being increased to over $160/month. We contacted them to see if maybe there was a mistake - a 50% rent increase is pretty shocking - and we were told there wasn't anything that can be done; it's just CubeSmart's new rates. We opted to end our rental agreement and moved all of our stuff out, just to find out they don't prorate for the part of the month we paid for but didn't utilize the unit. We will never do business with CubeSmart again, and I don't recommend them to anyone.

Best price Clean Easy access

Great customer service and convenience

Jamie is great!

Wasn't sure I would find something that would work for me, but Jamie figured it out with me. Great vibes

They were very easy to work with. From opening the unit to closing the unit and all the months in between.

Ease of unit selection and payment online combined with friendly and helpful staff onsite.

Pam runs a quality, clean and safe facility. I'm a contractor who has stored there since 2015....never a problem.

Clean storage units and the property is well kept. Also a pleasure working with the staff!

The people in the office and how clean the property was

I highly recommend this storage place. The staff is very friendly and useful. At some point I needed a number lock and they lent me one for free for two weeks.

The employees go above and beyond!!

Pam and Morgan are awesome! They are so helpful in making my storage experience an easier and manageable experience.

Morgan and Pam are amazing ladies!!

I started shopping for storage during the three days of my actual move. It was a stressful time but the brightest spot of the whole ordeal was dealing with Morgan and Pam at CubeSmart. Morgan received my phone call when shopping around and was extremely helpful answering my questions about the terms of the rental. It was a huge relief when she called, I was spread so thin from the move I hadn’t had time to reach out. When I arrived Pam greeted me with a warm welcome! She got me through the paperwork with ease and did a wonderful job helping me through my questions. Though to be fair, I know what to expect thanks to Morgan’s excellent prep work. It was an absolute breeze getting my belongings into my unit. Pam and Morgan are superstars and it was great to meet and interact with them both! I feel super comfortable and secure with my belongings at CubeSmart and plan on sticking around as long as the rates remain competitive.

Pam and Michelle are great people to work with and provide excellent customer service

People in the office are reall nice and helpful . Made a stirage move reall quick,simple and easy.

Had a great experience with Morgan as the general manager. She was incredibly helpful, friendly, easy to work with.

Seamless and easy to move in and out! Convenient location.

the management is fantastic and the facility is spotless, prices are very reasonable and i feel like my possessions are safe.

Friendly and out going staff very helpful and clean

The worst storage I’ve ever had a unit at EVER.the staff alone was rude crude and socially unacceptable,if you like to be harassed as soon as you pull into the place this is the spot for u, it’s no way to contact a business nor treat customers with any respect period,the staff should be fired and never work in a industry with any customer service at all,

Don't make the mistake of using this place for business purposes. Even if you make it explicitly clear you plan to start a business using a storage facility to store and access your inventory, they will say no problem, move you in. (a fair chunk of their facility is rented by small business owners accessing the units on a near daily basis) If for any reason they decide they don't like you, they have it in their policy that "conducting a business is not allowed" and will happily start enforcing that rule the moment they decide they don't like seeing your face regularly. Keep in mind they will move you in, act excited for you to start your business with them. Then those exact cheery on first impression ladies will be breathing down your neck if they arbitrarily decide they don't like you, kick you out of your unit and let the other dozen of business owners keep operating against the rules. Use them for a free month to start your couch flipping business and just flip flop facilities until you get a warehouse. Because as soon as your face becomes familiar to these two ladies, those smile and waves will quickly turn into mean mugs and disrespect. On the bright side, I made more than them both in the time I was there. Good luck people venturing outside the miserable 9-5. Keep looking for better property where Karen is not your manager if you gnome sayin.

Morgan was excellent in her help in navigating the process, and made it so easy. Common sense and great personality. We did appreciate it so much.

I loved the ladies. They always made sure the place was clean and they are very accommodating. Thank you for the years of service!

Easy to set up. Help was easy to get. Did the account setup and shutdown all by phone.

Very poor customer service. Had an issue with vehicle not fitting in unit. Was charged a full month rent and for a padlock and never set foot in unit. No prorate for days not using unit no trying to work another solution just see you!! This was going to be a long term storage but now if I ever need another storage unit I will not go here and will let anyone I hear of that is looking know of my experience.

Morgan and the staff made it so easy and carefree

Awesome customer service from Pam! I arrived to CubeSmart about 7mins before they closed. I needed to rent a storage unit as soon as possible and Pam went above and beyond to stay late and help me out, and I really appreciate that. She was very kind and welcoming. Thanks for all of your help Pam!

What an awesome self storage place, as the service and prices are excellent!

Great communication and customer service

Your staff was ALWAYS friendly, courteous, helpful and positive!

Good space, good price, clean, very clean. Secure, I felt like no one would be able to get into our stuff.

Morgan was awesome; great customer service provider! Attentive, courteous and knowledgeable. Showed me around and answered all my questions!

Very friendly staff!! The units are older but works good for us!

Pretty nice place, but they barely notify you of price increases.

I am happy all around. Not expensive and all units are easy to access.

The manager was VERY accommodating and made the move-in and move process simply. Awesome customer service!

Nice people

The people are pleasant.

The staff was very helpful and welcoming, very pleased with the customer service.

The team at my location (Golden, CO) was wonderful to work with. Very professional, responsive and friendly. Excellent customer service and I couldn't recommend CubeSmart-Golden highly enough.

Managment is always friendly and helpful.

The two lovely ladies that run this place do a superior job. The place is kept up so well and units impeccably clean I am sad to go. If I could have locked in my rate for 12 months..id still be there.. In comparison to my other unit at a different facility.. I felt much safer at this facility and if I had to chose I would stay at Cubesmart. I need to downsize, so my increase really helped me to push towards my ultimate goal. thanks again! if I ever need a space I will be back.

Lady working in office

We had a great experience at the Mt. Vernon location. The golf cart ride was exciting and fun. I would recommend this location to anyone who loves golf cart rides.

25% rent increase is not a "slight" increase after 6 months. Had to move in 99 degree temps, get moving help again etc. Not worth the hassle. Give Morgan a raise, she's mentioned favorably in 90%+ of your reviews.

For the almost 3 years of storing at this location, I always had a great raport with the staff. They are friendly, helpful, and always with a smile on their face. The location and facility is very clean and well kept.

Simple process, it was very easy to reserve, obtain and move out of my unit. Quick responses from employees, great customer service.

Love this place, always clean and great employees. Morgan is the best!

needed a big unit temporary and they were able to help out great people very professional

My time with cubesmart was very easy going. The shop attendant Morgan was extremely friendly and always made sure I was taken care of.

But why did the burglar select my unit to break-in to?

Best place in town always use this place to store my stuff

Morgan and Pam are absolute gems of storage management and customer service. Never have I had such repeated positive experiences with any type of customer service representatives until I met these two women! If you have to store anything these two are singlehandedly worth picking cubesmart in golden.

I’ve had many storage units since moving to Colorado including three at this location and a Cubesmart in Littleton. It’s an understatement to say that the staff here, Morgan and Pam, are a couple of my favorite people! Extremely kind and helpful. Pricing is comparable to other companies in the area. About the only thing I didn’t like was the frequency of rate changes. A corporate decision, I’m sure. That doesn’t stop me from recommending this location to anyone looking for storage services. It’s my go to spot :)

Morgan and Pam are the best!!! Helped me out when I was in a pinch and needed somewhere to put all my belongings so I could go out of state for a few months. Every time I have been back on site they always greet me with a smile and a wave...always eager to help. I cannot speak highly enough about this facility and its staff...top shelf!

Honestly Morgan was the most wonderful part of my CubeSmart experience! She was a true professional with kindness and a sense of humor to make light of my less than ideal moving day. Even the day I moved out from the unit she called to say farewell and apologized for how icy it was (the amount of ice no one can do anything about). I tried calling back twice to thank her but the line was busy. So thank you, Morgan for being so great!! (Mt Vernon Road in Golden, CO)

The two women working the office, Morgan and Pam, are fantastic. Always so helpful when answering questions, keep the facility clean and deicing when needed. They always have a smile on their face and a warm greeting, like they've known you for years, whenever you see them. This facility is fantastic because of the staff and how they treat you.

Your inside streets are not leveled.

I live overseas and the staff has been fantastic at keeping in touch.

You are more than just a number at this CubeSmart Self Storage facility in Golden. I received a call from Morgan at CubeSmart, due to a relative's missing payment, which was not normal for him. Turns out he had passed away from natural causes in his sleep. I am forever grateful to her for taking that effort, which then led me to eventually learn of his sudden demise.

The gal working the office the say I rented, was wonderful. Very informative, and even let me know which units the snow melted away from the soonest. Highly recommend these folks, straightforward and a business attitude.

The employees at this location were amazing. From my first call to inquire about the room, to me arriving near closing after being on the road 12 hrs, to closing out the term.

The 2 gals that work there.

I have been using this Cube Smart Self Storage since October of 2013 and I have never had any problems. The Management has always been very helpful whenever I had questions or needed to take care of billing. The restrooms have always been clean and orderly. The property is always maintained and clean of any junk or trash. I must say it has and is a pleasure doing business with this establishment. I highly recommend this storage facility for your storage needs.

Pam and Morgan were exceptional. The property, location, and setup were excellent as well.

Cheap rates, sizable units and 0 hassle. This was the easiest part of moving

Thank you, Pam! Great management and customer service.

Great staff. The blond office lady was so helpful all the time. Plus the bathroom and office where always spotless

Customer service was incredible! Made everything easy and was very very helpful.

Customer Service is always top notch. Facilities are clean, well taken care of, and safe.

You all were so friendly and helpful , when I had a problem you helped me figure it out and I appreciate that. Thank you.

Convenient location, well structured units, great customer service from the office.

Pam was so amazing. Her customer service skills are above and beyond she was attentive and very compassionate :). Definitely made our experience at Cube Smart better :).

Great folks! Bent over backwards to help and support our move in. Highly recommend Morgan and Pam! Greg

Pam was wonderful! This was my first time renting a storage unit and she made this a very easy process.

Pam and morgan are amazing

Great staff always friendly and nice when I came in, especially during my move in process

Great customer service. Easy access and affordable

Pam was awsome and very helpful.

So far so good, friendly managers and easy check-in process.

Cheap

The ladies who work the office are WONDERFUL! They are so helpful and always so friendly.

Easy move in, fast check out with no fees!

Always clean, staff is great.

Always amazing! Morgan specifically is a hard working employee ready to help you with whatever you need!

Secure and great location, clean environment, and unbelievably helpful service! Morgan was outstanding to work with! We will absolutely use Cubesmart again in the future!

Coming from out of town, this place was a disaster. It wasn't at all described as it was.

Morgan is so friendly and informative. The office is clean and they have any supplies you might need.

The girls In the office were always so great to deal with. The grounds are always very well maintained. I would definitely go back here for my storage needs.

Clean, secure, convenient, friendly management

Morgan is awesome! I’ve had my stuff stored here since January 2020 and it’s been a life saver thru all this madness. I highly recommend this place. They’re also the most affordable in the area.

I've rented space from you before and had a good experience so I thought I would try them again. I needed to move out of state to go help family but my girls were going to be staying in Colorado and eventually getting their own apartment. CubeSmart made it easy for me to rent a storage unit for my girls and the move out was even just as easy.

Kind employees. Clean storage units.

love this storage my mom has had her storage there for years i had to get on in between moving... ended up keeping a little longer then planned but we have been very blessed we have found a good storage place. will be back if we ever have storage needs again thank you

Can always count on them to help in Golden!

Oh my God this is what customer service is supposed to be!! Ok so the Go Daddy reps of cyberspace have got the A++ Rating. Buuuut..in REAL LIFE things are different and people need to remember that there is a world where we see in 11 dimensions of color and still want to feel human! Pam and Morgan have set the bar on real life, real compassion and understanding that coupled with their unbelievable ability to be human have restored life to this one for sure!. : -) joseph tetheredeagle forevercustoms ^^

The two ladies that work at the Front Office of the Cube Smart are the best! I know Pam has been super helpful when I had a unit in this location and her associate is great also! Highly recommended!

Not helpful

Great prices, great staff. I’m glad I chose this storage facility.

Great place to store stuff. Never once worried about my stuff while it was there. I stored here for over a year and a half

Nothing but wonderful things to say about the staff (Pam & Morgan) at the Mt. Vernon location! I had a large unit there for +/- 4 years and they were always so nice and helpful throughout the years. Always accomodating, friendly and professional. Would give them 10 stars if I could!!!!!

Super nice area. Well gated. The staff is awesome from my experiences. Good prices for those times of long term storage.

Safe

So helpful. Great communication and willingness to help.

Best customer service experience I have had in a very long time. My wife and I were moving to a different state and Pam and Morgan in the main office were immensely helpful, returned our calls immediately and worked with us to make the day the movers came to pack up our stuff seamless. Their rates are fair and the facility is very clean and safe. I could not recommend this place more, you won't regret it!!!

Great place. Clean, well organized and Manager Pam is very helpful. Try them!

Polite and informative

Great choice of space easy to sign up and great customer service

Be Aware! Undisclosed $24.00 admin fee will be charged. CubeSmart admits the undisclosed fee is charged, and is not found anywhere on the mobile site used by all smartphone users to reserve storage. They don’t care. It is found only on the normal website via non-smart phone users to reserve storage. They don’t care, you will pay the undisclosed $24 admin fee, regardless if their site fails to disclose such a fee applies. Kind of like the old used car buying days - one price advertised and then undisclosed fees apply jacking up the price.

Couldn't ask for a better customer service experience! Pam is the sweetest person to deal with and strives on open communication with her customers! 10/10 would recommenced this location for your storage needs!

Pam and Morgan run the Cubesmart like clockwork - precise and always 2 steps ahead of the needs of customers and maintaining the storage facility. They are outstanding at customer service and there are not enough posiive things that can be said about this facility and how smoothly it runs. After a recent snow one of the office folks was out shoveling snow from in front of the units due to some remnants from the plowing - above and beyond normal responsibilities. They truly care about their customers and have earned the many 5 star ratings here. ----------------------------------- Final review: I am moving and closing my account at Cubesmart. The customer service was above and beyond the norm. Pam and Morgan are the best at making renting at the storage facility as easy and smooth as possible. As a tenant, I observed how they treated other customers, sometimes in difficult situations, and was always impressed with their calm and helpful demeanor no matter how difficult things could get. During winter months they were out among the cubes making sure that everything was clear and safe for customer use. I can't recommend this facility and these employees enough for several years of outstanding service. Thanks!!

Helpful staff, very clean, never had any problems.

Pam was very nice. She was very helpful , answered all my questions. It was nice. Thank you so much.

Love doing business with them, staff goes above and beyond very friendly and professional never had a problem

Very well kept and very easy set up to get going. Great place for whatever your storing.

Great people that work there!

(Translated by Google) It is a very good option, the staff is very friendly and the place is very large, I recommend it. (Original) Es muy Buena opcion el personal muy amable y el lugar es muy grande lo recomiendo.

Pam and Morgan are awesome sweet lady’s so willing to help you out if they can have great customer service

Very good pricing, great location and Morgan was very helpful and friendly. I highly recommend this place!

Best storage place in Golden. They are open until 22:00, great for night workers!

Great service and very friendly and helpful.......

Friendly staff

Great staff. They helped me out several times

This is the first time I’ve ever actually used to public storage, but the cube smart came highly recommended from a friend. I found a whole process to be easy, and even enjoyable. The unit is great I got just the right size I needed, and everything went smoothly. I’m happy, and I feel good about my decision..

Very helpful, thoughtful, and friendly office staff. The facilities are well maintained. I'm glad I chose CubeSmart

This has been the best experience in renting a storage unit! I can’t say enough good things about the front office staff (Pam & Morgan), they have always been (from the first time I walked in, to the last day that I was there) incredibly nice, patient, helpful, knowledgeable. The location was perfect for me to store my stuff, easy in and out access, clean facilities, pricing was the same if not better than most places that I had looked into for storage. I’ll be back if I ever need to rent storage again. Highly recommend this facility for your storage purposes.

Working with Pam and Morgan for my storage needs has been a pleasure. They are always friendly and very accommodating. I highly recommend this location because of the great customer service.

Very helpful! Good price!!

I love it because it's open 24/7 through security gates the staff are always very friendly.

The front desk worker was super kind. They let me use my half off the first month discount when i was only renting for one month too!

such helpful staff, in all the storage places I've used was refreshingly smooth!

Nice staff but kinda pricey and getting pricier. Have had a storage there for about 2 years and the rent has gone up twice

Morgan and Pam are a delight to work with whenever I need help. I’ve rented multiple storage units here for 10 years and would recommend.

Very helpful and great personality

These guys are great! Super easy to get a unit. Unit was clean. Staff was very helpful and friendly. No hidden fees.

Pam was extremely nice and helpful. Did her best to let the multiple customers know the timeline until she was going to be able to help them. Was fairly accurate as well.

Great staff great prices

Pam was very helpful and nice!

Pam the manager is the greatest I've been storing here over 4 years

Friendly staff and very accommodating. Morgan is always super friendly, rates are reasonable. Rented from them several times.

Customer service is awesome in every aspect miles above the rest! Thank you!

We had to have a unit quickly. When we went in, Dillon was very helpful and friendly. The unit seems very secure.

Decent prices, friendly and helpful staff, good location

Close, secure, cheap and easy. Visit on your schedule. Front office is helpful and friendly. Great customer first service.

Great people! The most lenient storage unit I've ever used which made it affordable to maintain. I'll recommend them to everyone and I'll be back if I ever need.

Leticia Lawson was great.

Staff was wonderful, Pam listened to my wants and worked hard to be able to give me exactly what I was looking for. I would highly recommend anyone in the Golden area needing storage to look here, Pam and Morgan always put their customers first and go to great lengths to get you what you need.

Front desk lady is super nice. Reasonable prices, secure facilities.

This place is the best around town.

Wonderful

The storage facility has a convenient location and is very well managed! Pam, the Manager, is, however, the very best thing about this place -- always kind and helpful, always with a smile! With that kind of treatment, you know you made the right choice where to store your belongings.

Everything went well, very helpful, pricing very competitive

Friendly and always very helpful. The units are also well maintained.

Pamela and Morgan are very helpful, good employees!

Reasonable pricing, a lovely, clean facility, and really wonderful people! Pam even went above and beyond to make our visit special for my kiddos. I am so glad I'm storing here.

Great office Staff! Morgan and Pam have been super helpful when we needed not 1 or 2 storage spaces, but 3 to hold all of our household goods. They always have a smile on their face and are extremely efficient with such a busy office. Thank you both for helping us!!

Way better than some.There has never been anything to complain about..the place is clean.it's not to busy..and management always gives you a smile..

Groundskeeper went the extra mile to assist us. We were rushing to pack up and get to cube smart before they closed on Sunday at 3 and the groundskeeper stayed late to get us into our storage unit. Thank you!

Pam is very helpful. Very nice storage area.

Great staff, very helpful!

I had a great experience getting my storage unit good people to talk to Great personalities.

Great people, decent facility & decent storage units.

I've been using them for years The staff there is awesome.

The units are clean and secure, as well as competitively priced. The entire facility is orderly and well kept. The staff is professional and friendly! They always go above and beyond the call of duty for me, and I've been a customer of this location for three years.

Great pricing and I was greeted with the most amazing genuine customer service. Morgan was always incredibly helpful and made sure I didn't forget my lock upon leaving. Give her a raise!

Wow. A perfect experience. Everything was clean and organized. Staff was outstanding. On top of all that, rental rates were the best I found. Would highly recommend.

Price doubles after 2 yrs

Friendly staff but storage facility doesn't have 24 hour access unless you make arrangements in advance.

This storage is kept very clean and the representative is VERY nice and helpful.

The staff at this location are very friendly and professional. The site is well-maintained and clean. I was happy with the security afforded to its customers.

Pam is awesome, very customer service friendly & stands by her commitment to CubeSmart.

The customer service was excellent. The rates were competitive. The storage unit was immaculate. Good job.

Under a year ago, I had started my service with CubeSmart. I have been pleased with the staff, location, facilities, and pricing. I recently wanted to transfer to a larger storage unit. The staff made it an easy, quick, and painless process.

Very nice clean area. Pam was experienced and helpful with my decision. Thank you.

Professional and helpful - willing to overcome weather (snow) obstacles to assist me!

Morgan was very helpful and very knowledgeable about the competition in the area. Overall service was excellent. Would definitely recommend this facility to friends and family for all their storage needs.

Great service!

Very helpful, considerate and responsive customer service. They spent time on the phone with me to make sure that I had the right size unit, and held the last one that was big enough for my stuff while I waited for a moving truck to arrive, and made sure that I was in a spot that would permit a truck to pull straight up to the unit.

I like the CubeSmart storage facility in Golden, CO as I have found it to be well-maintained, the access is easy and convenient and the staff are very friendly and helpful.

My family and I have liked using CubeSmart a lot! Staff are friendly, very helpful and efficient.

Pam, the office manager is extremely helpful and knowledgeable with a heart of gold! She is reliable and dependable, always following through with what she says. She even got us a refund for the month we didn't end up using! We had a storage unit at extra storage during the same time and even though we had already paid for the entire month and moved everything out just 3 days into that month, extra storage space definitively did NOT offer us any money back. Our experience at CubeSmart was so amazing that I wish I could take Pam with us!

Visited this facility twice before deciding to rent a unit. Pam was awesome! She was very helpful, knowledgeable and professional. Helped us decide on the most practical and cost effective options for our rental situation. I will definitely refer others to this storage company based on our experience with Pam.

I stored my Life at Cubesmart-Golden from November-March. When I got everything out it was exactly the way I left it! The staff here are very nice and laid back. They always got back to me when I left messages with questions. I reviewed other storage places on Google before I chose this location and I am glad I chose the right place!!