I have stored my belongings at Cube Smart for years. Unfortunately, during that time, I've had a lot of problems. My unit was broken into, and my gate code stopped working, which cost me $250 in contract fees because I was late to a job site and couldn't get my tools and supplies for a ********* contract. This is a problem because my company, **********, is a small IT company, and some of our contracts penalize us for being late. Additionally, my unit leaked, which caused some of my tools to rust. When I spoke to the property manager about it, she said, "Well, that's why you have insurance!" I may still have pictures of the water in my unit if you need them. To make matters worse, the new manager locked my unit, which made me late for large contract. She called me the day before and I told her that I would make the payment that night. I did so, went by the next day to pick up my tools and supplies, and there was a lock on my unit! I called all the numbers I could find, but nobody answered. Finally, someone called the manager, and she came out in a robe and slipper during a snowstorm to unlock my unit. I was very upset and yelled at her, which I'd never done before. She said that locking units was company policy, but I told her that she called me, and I said I would pay it that night when I got off the job site, which I did. Now I'm late again because of Cube Smart, and I'm done with them. I will make sure as many people as possible know how poorly they treated me as a small business owner.

Stephanie was great to work with, easy process to set up rental.

Great place to store your stuff

Stephanie was very helpful and answered all of our questions. Thank you ??

Good communication, nicely taken care of the storage units, price was right at the time.

Stephanie was prompt, helpful, efficient and got all my problems solved very quickly. Keep her here. Thank you.

What an awesome place , Stephanie found me the perfect fit and I am so happy !!

The new manager, Stephanie, has really improved the place, and is much friendlier than the jerk who was there before her. Plus, he seemed super shady and she doesn’t.

I didn't end up renting a unit, but the manager, Stephanie was still super helpful! I will definitely go back when I need one.

Stephanie was polite, informative, and efficient. Good value, and the site was clean and prepared. She explained the process very well and was very attentive to us and our needs. She is a great person and a great asset to your company. Made the process of moving across the country just a little bit easier.

Stephanie was the best. Very friendly and helpful. Enjoyed our experience.

The units are very clean and convenient. There were always carts available so loading and unloading was easy. The manager was very nice to work with. Security was good and the temperature in the facility was very comfortable.

Ladies there are a huge help and the reason I chose this facility and continue with them.

Ease of moving in and out.

Very clean storage area, easy to access, and one great employee always willing to help

I made the reservation online the day we needed a unit. The process was exceedingly easy. The instructions were clear. The unit was clean. I got a follow up call/message in case I had any questions.

Parent’s Storage unit got broken into last night, along w 5 others!!. Think they care? Nope. “You’ll have to file a report. Have a good day”. What do you mean have a good day? According to other reviews, this isn’t the first time either - but similar response from management. Ie: not our problem. You’d think they’d do something about security. -5 other units besides ours - let that sink in before you work w them.

Felt my items were safe and well protected from outside elements

Facility is spotless....Top Notch Service...Current Manager is 5+ stars!! Nice relatively secluded location...Highly recommended

William the Mgr was great.

Smooth operations, no complications with anything. Nice, clean storage units.

Easy to rent and helpful staff.

Attendant was so nice, easy access, great location

We got our storage unit broken into last night. They called me this morning 7 minutes before they close. They said you can't check until Monday if anything is gone. Not even robbery will make them stay late. Worthless place and careless staff. They just got robbed and are now going to leave the place completely ready to be robbed again. And they said there's nothing I can do about it til Monday. They can go back and take the rest today and I couldn't do a thing about it. Go to a place where they actually care. Spend the extra couple bucks and have people care about your stuff. They clearly do not here.

The people who work in the office are really nice. William has been really helpful and professional throughout my time using the facility.

Rented online and moved in the same day. Quick and easy!

I have had several storage units at this facility over the past couple of years. I have had a "permanent" unit and have added a couple over the past two years because of moves and a couple of deaths of elderly relatives. The cost has been reasonable and the staff friendly and helpful!

Clean and safe. Manager lives onsite. More affordable then I thought. Would keep the unit if I still needed it.

No contract, cancel any month. Affordable little unit for short period. Safe facility.

Staff was super Awesome and down to earth. You guys have great management w/excellent employees.

Great customer service, location and price.

We were in a bind and needed a storage unit ASAP. I stopped in at the neighborhood CubeSmart and met Kelly. Kelly was awesome to work with and made the whole process easy to understand and painless. He found us a unit that was on the first floor and my back can’t thank him enough! Thank you, Kelly! I will definitely come back to the Centennial location if I ever need storage.

I had a unit here for about 2 years. The staff was always super helpful and the place was always clean and easily accessible.

Staff was professional and nice. Thank you.

Contact with managers was always good. Access and security of the facility was never a problem.

Kelly was super helpful. Also he was very fun to talk to. He is a very nice man. I am in customer service myself and it was just a honor to work with someone he cares about his job. Great guy.

I spent some time at this facility doing some pricing and comparing of different units in anticipation of my move in the early summer. Larissa could not have been more helpful. They made things very clear and showed me the different options so I could see exactly what I would get . I will be ready soon and definitely will come back to this location!!! Thank you! Mary Beth

Super easy! In and out very quickly. No hassle.

Manger was great space was perfect

Justin was superlative in handling my needs and was professional and competent in knowing the storage business.

Amazing. Love this place and Lorissa is absolutely fabulous. Your very lucky to have her. Thank you thank you

Great prices and friendly service

Larissa...was awesome to work with during a difficult time.

The associate and manager are helpful and professional.

Easy to book online and move-in next day.

Larisa and Justin are great to deal with. No issues with facility as I was there for over a year. It's exceptionally clean, my unit was a drive up and it was easy to get in and out. I highly recommend using this compared to the competition.

I found Larisa and Justin to be very professional and attentive to my last minute need of a storage shed. Justin was very forthcoming and considerate of all my questions and concerns. Larisa turned a very stressful situation into a satisfactory outcome. I am grateful for their prompt responses to my particular moving experience. thanks again, guys!

Great location and service!

Both Larisa and Justin were super helpful and friendly when checking in and setting up our storage unit. Storage unit was very clean and ready for move in. Greatly appreciated their professionalism as well!

The property is very clean and the management staff was really friendly and helpful. I would recommend this location to any of my friends.

(Translated by Google) Good place to store your things (Original) Está bien el lugar para guardar tus cosas

Great facility. Easy process to sign up.

Very nice and helpful staff

They make it fast and easy to rent a storage unit, and there prices are some of the lowest I found.

Helpful and friendly staff. On-site manager is very accessible. Clean units and facility. Easy access. I lowered review from 5 stars to 3 stars because of huge price increases the last two years: from $275 to $425 over 2 years, leading me to move to a near-by competitor.

The site manager was awesome, easy to work with and communicated in a timely manner to all my questions and calls

Probably my 8th or 9th rental. Always meets my expectations and my current local crew takes great care of us!!! Thanks!!!

Larisa at County Line Road in Centennial is terrific....super helpful, friendly, smart, and full of energy.....best of the best....I am in Real Estate and understand how important customer service is....she is outstanding....Jack

The staff being very approachable and friendly. Along with the cleanliness of the facility.

Easy transactions and the staff was always very helpful.

Easy to rent, friendly staff, reasonable prices and great location.

I have had my belonging at many storage places since I moved here to Colorado 22 years ago. but when I transferred my belonging to the Cubesmart I received the best care of my stored items. Thank You Larisa taking so good care of my belongings!!!!

Larisa is the best. Always so helpful and friendly. We love CubeSmart and the great service they provide. We appreciate how they keep the premises clean and well maintained at the location.

I have been shopping around storage facilities to find the best price and best option. I went to Larisa‘s storage facility she was great and so helpful. She showed me around the units and every option that I had there! I will be ready soon to move my items into storage and I will be picking Larisa‘s storage facility when I make my move! Great service, knowledgeable, and very helpful!

This is a good place to choose for storage needs. The difference is the people: they understand your needs and work with you to make the whole experience as stress-free as possible. Highly recommended.

The people in the office were great. Very polite and friendly! I am glad I chose this storage place. It's convenient and affordable. Thank you!

Decent enough but one big complaint is that they do not plow the snow. So if there is a big storm and you need access to your unit, it can be dicey.

Wow! What a refreshing experience! If you're moving you already KNOW ITS NOT FUN! Hot. Tired. Will my belongings be ok? There are few pleasantries when moving BUT - if you need a place to store things - go here and take a break! Lorenza and Chip are BOTH CUSTOMER SERVICE extraordinaire - they not only offered to stay late just to ensure I got in ok but they made the entire process an absolute breeze. I HIGHLY recommend this Cubesmart! Well Done Lorenza and Chip! Great service!

I have rented units at this CubeSmart on and off over the past 10 years and have always had an excellent experience. Quality management and fair pricing for secure and clean storage facility. Would use again and would definitely recommend.

Such excellent service! It was so easy to move in-- they have carts and a dolly to use which made it much, much easier. The facility is also incredibly clean. Can't find a better deal!

Fantastic customer service! So helpful in getting me the right space, and the facility is remarkably clean. I feel so fortunate to have found such a great place!

Management and staff are wonderful. Extremely professional and courteous. The storage units are well kept and extremely secure. I’ve been a customer twice now and will continue to choose them for storage needs.

This location is fabulous! The office manager is so welcoming and kind. The units are clean, priced right, and have the right amount of security. I recommend the County Line CubeSmart for all of your storage needs!

I have used this place multiple times in the past couple of years. The staff is always very respectful and will find you the perfect sized unit for your needs. Also priced very reasonably!

Dealt with Larisa from the day I signed up, and four years later when I vacated the unit....and She's Wonderful!!! Always remembered my name, as we had little chats, when I was in or out of my unit. The units are good, and easy enough to access.... Prices were decent....(can usually find cheaper, but not as convenient of a location). It was dealing with the staff that made any sort of impact on my decision to continue to store or not, while I needed storage.

Nice people run the place but very expensive

Love the staff here. This is my second time using this Cubesmart location and the staff here is always so helpful and nice.

This location for CubeSmart is fantastic! The staff really is amazing and so helpful. My lock broke and they replaced it no questions. Highly recommended.

Iy was so good at first but then?? I. D. K. Any way. Thanks

I reserved a unit online at the price specified on the web page. However, when I am signing the paperwork, I am told that I MUST purchase insurance from CubeSmart. I stated I did not want insurance as I already had insurance that would cover my property. I was told I would need to present paperwork from my other policy in order to have the fee dropped. When reading the fine print, it states that the cost of the insurance would exceed the cost CubeSmart was paying for it - meaning it was extra profit.

If there were more stars to give I would! The staff here is very helpful/nice and the place is kept very clean! Mason is very professional to talk to and always friendly. Thanks Cubesmart!

Wow what a wounderful place. Larisa was so great to work with. She made sure evrything was perfect. No one likes to move but when you work with someone like Larisa it makes it easier to make that move. Safe reliable place to keep our stuff. Thank you for all your help.

Very smooth! Glad I did it.

Larisa was very helpful to us. She went out of her way to help us secure a storage unit! My brother was a prior customer for a long period of time and was beyond pleased with this location. Would absolutely recommend to anyone needing storage!

Mason is amazing! Helped me get a new storage unit in a flash on a Monday morning. Then when I dropped my keys down the elevator shaft he came through and helped my brother and I fish them out. Literally the best customer service I have ever experienced. Thank You!!

Mason and Larisa are very helpful, accommodating, friendly, and they run a great storage facility. A+ :)

Larisa is awesome and very helpful. Price and storage location were perfect for us. Thank you!

I’ve been storing business supplies at this location for 4-5 years now. I’ve had to move units a few times when I’ve needed multiple units and also downsizing. The prices can’t be beat and the management has been very helpful every time I needed to move units, thanks for being so accommodating.

Very flexible, kind and willing to work with you!! Highly recommend!

Larissa is very helpful and professional.

Absolutely terrible.

Clean storage, friendly and helpful staff. Good overall experience!

Christopher & Larisa , What a joy to work with , as if moving isn't stressful enough they went out of there way to make the process very smooth. The unit was clean and very well priced . Again , I would highly recommend doing business with the these guys at Cube Smart .

Absolutely loved the management. Very clean facility and the most competitive prices. I highly recommend for your storage needs.

very nice, new, clean facility! Ray was exceptional in providing a tour and answering all of my questions. we're looking forward to using these brand new beautiful facilities!!!

Best price, best customer support and great storage location. Easy in and out services and carts to help. Definitely recommend them and would use them again!

Great place! Well managed & clean!

Great experience with Larisa! She is awesome!

Chris went above and beyond in providing me excellent customer service. Initially wanted a 10 x 10 and decided it was too small. Chris was able to get me a 10 x 15 unit immediately. Upon cancellation, Chris was able to pro rate rent saving me cash. Moving days are always stressful, but it's the small gestures like this that have the biggest impact on my experience.

Very clean and easily accessible storage space, personable staff, easy paperwork, was able to buy a lock there. Larissa was wonderful.

I have rented multiple units here and I keep coming back because the managers here, Larissa and Chris are the most helpful friendly people you will ever meet. I always feel safe at the unit as the managers are always out going around the facility checking on the units. I am always amazed how clean the units are and the onsite bathroom is super handy and clean. Best priced storage units I have found anywhere!!!

I had been searching ALL DAY for a unit but everywhere had a flaw with the unit. When i got to Cubesmart i found my perfect unit and even got a large discount too. The staff Larisa and Chris were amazing and helped me with everything i needed. I definately recommend them to anyone!!!

I moved from California to Colorado and we needed some storage while we find a house. Cube Smart prices were great and easy to find by booking online. When i arrived, unit i thought i needed wasn't big enough. Luckily they had a few other options and it was easy for them to show me around. When i told them i had a moving truck that needed to be unloaded, they gave me another unit that was a lot easier for unloading a truck. The whole process was very fast. I hate wasted time trying to sell me something i don't need and I didn't experience any of that at Cube Smart.

Chris and Larisa are outstanding to work with. Everything was explained thoroughly and all questions answered. After exhausting visits to competitors, I found my home at CubeSmart. Thank you.

Amazing people, extremely friendly and worked with my hectic schedule to make my storage and move extremely easy!

Clean facilities close to 470

On June 1st , I came by cube smart to rent storage for vehicle and was blown away by the customer service provided by the manager, Larisa Strahan. She went above and beyond to help by taking the time to make sure my needs were met. .I was very impressed and appreciated her help!

I have been using the storage facilities at the 5353 E County Line Rd location for about 7 years! Larissa is the BEST! - She's always so friendly and kind.

Great facility, excellent management, they couldn't have been more helpful or friendly. Offering/pricing that perfectly fit what I was looking for. What a gem of a storage property.

Great place, great experience. The manager, Larissa, took all the stress out of having to use temporary storage for our entire home. She was extremely helpful in helping to find the right fit for what we needed and was a pleasure to work with. Plus, they have the best prices in town and great specials!

Meh

I had reserved a smaller unit, but needed a bigger one and that was no problem! We waited a bit for help, but once Latisa helped me, she was fantastic. Thanks!

Christopher and Larisa made the experience simple and quite enjoyable. They were both very personable and knowledgable. I highly recommend this CubeSmart office.

Much Gratitude, would definitely recommend this storage facility

The management and staff at this location are very cool. They have been considerate and extremely gracious. I moved in at the last minute, and they had a unit ready for me immediately. I was also late every month with payment, but they were always very forgiving of that, especially since I'm a student. I don't like Highlands Ranch, but if I ever move back there, I will DEF use these peeps again. Props!

Wide variety of storage units to choose from

Larissa and staff are some of the very best I've ever worked with. She goes above and beyond my expectations. I've been using Storage facilities for 16 years and this have been my very best experience.

Hello, My name is Dave and i have been a CubeSmart customer at this facility for more than six years. I recently read a negative review that i found to be very untrue towards this facility. I visit my unit very often to pick up and return tools needed for projects and always arrive to a very clean and well kept property. Not to mention i have never received anything less than excellent service from the staff. I would recommend this CubeSmart to all my friends any anyone else seeking a storage facility, its excellent here.

Every time I go to this storage facility I am very impressed by the professionalism, friendliness and courtesy of the people there. I have total confidence in the staff, especially the manager, Larisa. I would recommend this place to anyone without hesitation!

Very nice people, and very helpful

Staff was exceptionally courteous and never thought I would have a pleasurable experience getting a storage unit but I guess there's a first for everything

Have had a great experience so far with this place! Super awesome customer service, Larisa is awesome! Fair prices, clean units, security cameras and gate, perfect location. Exactly what I was looking for! Would recommend and use in the future!

Very high level of customer service, which was unexpected from a storage unit facility. Chris was willing to stay after hours if necessary to help us get setup for move in.

Larisa is phenomenal. We know that it is the people who make the customer experience. Larisa is knowledgeable, professional, helpful, friendly, and customer focused. I was delighted to find this level of customer service in a storage facility!

An amazing place to go to! I was in a bind when a delivery showed up 3 weeks early and had no place to store it. I called and they had me a unit in 5 minutes. When I arrived the unit unfortunately wasn't big enough. The manager(Larisa I believe) jumped out of her chair and went around and showed me many units. The service was AMAZING! I already need another unit and will be returning!!

Extra storage is not an option for most of us, it is a must! Larisa and the staff (Meagan) of Cube Smart on County Line Rd in Centennial are top shelf! Professional and friendly, efficient and knowledgeable. Look forward to a long relationship with our storage experts!

Larisa (General Manager) and James Roger (Manager) are so amazing. They both helped me to transition from the smallest unit to a larger one then back to a smaller one, with complete ease. They treat customers and their families like they are the most important people in the world. I would definitely recommend this Cubesmart to anyone looking for storage. Thank you to both of you for everything.

It was 3 1/2 years from the time I closed up this unit until I opened it again. My family and I were out of the country for that time and this facility did a great job of taking care of our stuff and working with me remotely when I needed to change billing and insurance. Everything inside was just as I left it. I would definitely use them again.

I can't say enough about my storage experience with Larisa, I've had 2 to 3 storage units at a time for years. Larisa is always awesome with a compliment or a hello and a smile. Or a "let us know what we can do to service you". I absolutely recommend Larisa and county line Cubesmart. Wags

The manager at CubeSmart Littleton, James Rogers, was extremely helpful explaining all of my alternatives and ensuring that I rented the storage space I needed. He got me two units only one unit apart and ensured that I received all of the most recent promotions that the company was offering. He also explained their very flexible access times and had me all set up in no time. I would definitely use CubeSmart again!

Larisa Strachan and James Rogers made everything easy–from reserving a unit, doing the paperwork, and moving in. Thank you!!

Larisa is great! She is always helpful, gracious, warm and welcoming in her managing Cube Smart. I have been there for almost 6 years, and there is never been a time where she could not spend time to work out a problem. She is the kindest manager I have ever known and a wonderful human being. My hats off to Larisa, you are AWESOME!

Love this place and Larisa the GM that works there! I came in looking for a short term rental for a cross country move for my mother. She not only made renting this space easy, she gave me a unit up front to ease navigating my 26 foot Penske within the facility. The facility is clean, convenient and friendly! Thanks Larisa! Next time I need a storage solution, you'll be the only place I'll call. Regards, Jeff

Clarissa and Jim facilitated the experience of having to put my household items into storage between moves. They made it much easier with their friendly customer service. I also felt comfortable leaving my things there because the facility is clean and well maintained. Thanks, Clarissa and Jim!

Douglas Holt did an excellent job for us - highly recommended.

My experience with this storage unit was exceptional. This is the second time that I have had storage at a CubeSmart. Larisa and Susan were both wonderful. They were so helpful and even helped me out with a dollie.I would so recommend this facility to anyone looking for storage.