Reviews of This Facility

Exceptional customer service

Star rating 5 out of 5

July 2, 2020

Darren is literally the best of the best, he is so professional and friendly with a great smile behind that mask. He explained to me the whole process of checking in, payments and the whole 9 yards. I really appreciate his work ethic and his knowledge. The whole storage was clean and neatly organized. The process was quick and efficient. Thank you Darren for making this whole process so easy for us.

Good place

Star rating 5 out of 5

June 23, 2020

Nice place to keep all your items safe and clean and easy access

Great self storage facility

Star rating 5 out of 5

May 16, 2020

I have always been dealing with Darren E. W. since day one. He was a friendly person and so helpful in explaining different size of storages. He asked me if I had lot of stuffs and he suggested which size of storage I should get. He is a great Customer service and Thank you so much. It used to convenience, but now a little far, because I moved. I like the location clean and great security. I never had any problem.

Darren is the best!

Star rating 5 out of 5

February 11, 2020

Darren made my experience wonderful! He is one of the most friendly people I have ever met. Absolutely best service ever!

Great storage facility!

Star rating 5 out of 5

February 11, 2020

Excellent customer service, knowledgeable and friendly!

Outstanding facility..clean easy to get in and out.

Star rating 5 out of 5

December 29, 2019

Again I have been a customer for several years as this facility is always clean and able to enter / leave easily.

Great management

Star rating 5 out of 5

November 7, 2019

Have family members with units at this facility and I understand that they are pleased and have no complaints. I have personally dealt with only the staff, Darren and Shelly and can say I am extremely pleased with their assistance...professional, courteous and thoughtful.

Helpful & friendly

Star rating 5 out of 5

October 1, 2019

Very helpful and friendly staff. The grounds are always clean and tidy. and the snow is always cleared in the winter.

Great location! On site EXPERIENCED Manager!

Star rating 5 out of 5

September 13, 2019

This will be my 2nd go around renting from CubeSmart, and I could be more satisfied. Easy to access units! On site manager (13+ years)! Clean! Well lit! Wide isles! And a bargain price!

Great Place!

Star rating 5 out of 5

September 11, 2019

I've been renting a storage unit from this Cube Smart location for about 2 1/2 years and have been very happy with my experience. I actually ended up adding a second, smaller unit recently for some items that required climate control. From Day 1, Darren, the manager, has been very friendly and helpful. He makes sure you're aware of all the rules and options available to you, but adds humor and a nice touch to the whole process. With previous storage rental companies I've used, the sign up was pretty dry and the representatives I've dealt with didn't seem all that interested to be helping me out. Prices are reasonable and have only risen once since I started renting there. The lot is clean, well lit, and feels very secure. I've never once worried about my safety while loading/unloading my unit or felt like my property was in any kind of jeopardy. Would definitely recommend this Cube Smart location!

Great staff!

Star rating 4 out of 5

August 25, 2019

Staff took the time to go through your storage needs.

Great staff

Star rating 4 out of 5

August 2, 2019

Awesome staff! Great service , very helpful. Convenient and affordable

Convenient, Friendly, Ideal-Sized & Reasonably Priced Storage Location

Star rating 5 out of 5

May 28, 2019

We originally picked this site because of the its close location and because it was recommended by a friend of ours, who has been a satisfied customer for some time. The manager I've spoken with (Darren) was a fount of information and was delightfully friendly & funny. He waves whenever he sees us. We had/have a lot of stuff/crap to put in storage, and he was able to find two large storage units right next to each other without a barrier separating them, allowing us to merge them together...PERFECT !! The only negative that I can see is that there are no dumpsters available, when we needed to throw out anything. (We had a couple boxes fall & break apart, as well as their contents.) It would have been a real convenience to be able to dump them out right there, instead of hauling the mess home. I imagine that having dumpsters on site would increase the rental costs & some renters might abuse their use, too, so it's not a huge negative.

Very helpful and friendly staff

Star rating 5 out of 5

March 21, 2019

The staff was very friendly and helpful. The facility was very neat and clean. The storage locker which had been recently vacated, was very clean.

I am satisfied at Elk Grove Village, CubeSmart

Star rating 5 out of 5

March 15, 2019

My storage facility is kept up, I receive friendly email reminders to pay my storage due in a few days and email receipts when I pay. Our Gen’l. Manager, Darren Wooding is always friendly and accommodating. I’m happy.

I am satisfied with CubeSmart in Elk Grove, Illinois.

Star rating 5 out of 5

February 5, 2019

Employees have ALWAYS been decent to me whenever I have sought information if a problem has occurred.

great staff

Star rating 5 out of 5

January 24, 2019

the staff here is great. always helpful , I would definatly reccommend.

EG Cubesmart is the best!

Star rating 5 out of 5

December 8, 2018

The staff was so friendly and lovely to me and my family! They even gave my daughter a stuffed animal which she loves! Highly recommed!

Great customer service

Star rating 5 out of 5

September 23, 2018

Shelly did great getting me set-up. All the staff was friendly, and professional. Great customer service.

Fast and easy

Star rating 5 out of 5

September 17, 2018

We're frequent users of cubesmart. This store is one of the best.

Great, convenient facility

Star rating 5 out of 5

August 22, 2018

Basically a storage facility is a facility. What sets them apart is customer service. I went to the facility yesterday after over 2 years, and the man who runs it remembered my name!! He, and everyone else I have had interaction with have been unfailingly efficient, courteous, and fun to deal with. I absolutely recommend this storage facility!

Great self storage

Star rating 5 out of 5

August 12, 2018

Great friendly service Clean cubes,well protected .

Excellent self storage facility

Star rating 5 out of 5

May 21, 2018

This is a well maintained facility with a courteous attentive staff. If you need short term or long term storage this facility is an good choice.

Outstanding facility and location

Star rating 5 out of 5

April 23, 2018

Darren and Shelly are an amazing team. They are very professional. I was impressed with the speedy response once I completed the online initial form. Darren contacted me within 10 minutes of that. We went there to check out the facility before committing. Again Darren and Shelly were very friendly and accommodating. They guided us this past weekend when we moved our stuff. Overall great facility with awesome staff.

I couldn't be happier

Star rating 5 out of 5

March 23, 2018

It was a great overall experience, very convenient for me to use whenever I needed access and everything was well controlled and maintained. I'll be back the next time I need a storage unit

Great storage facility with an awesome staff!

Star rating 5 out of 5

March 3, 2018

Facility is always clean, staff is always friendly and I love the location.

Alway able AND Willing to help with whatevr might arise.

Star rating 5 out of 5

August 4, 2017

Have told friends / neighbors no to hesitate to begin up home space. Confident in facility and staff. Thanks for asking

Darren is great

Star rating 5 out of 5

July 18, 2017

After a very emotional day of moving and having to put my life into storage, Darren the manager in Elk Grove was amazing, friendly, helpful and comforting! Thank you!!

Convenient, clean & exceptional customer service!

Star rating 5 out of 5

June 30, 2017

Can't say enough about the customer service and how well we were treated. Very personable and caring! I'd highly recommend this facility!

Excellent Customer Service

Star rating 5 out of 5

June 26, 2017

Excellent customer service from day one and throughout. Very clean facility as well.

Storage Manager Darren 5/5 Stars

Star rating 5 out of 5

March 9, 2017

Anytime I have questions about my policy, billing or registering my CubeSmart account online, Darren will answer my questions and follow up. He always helps me out in every way possible. Darren loves ice coffee and he's definitely earning one on the house! Peter E. Elk Grove Village, IL 60007

Easy Peasy

Star rating 5 out of 5

January 23, 2017

Darren the General Manager was great to work with and explained everything thoroughly.

Glad I was able to find such a great storage area.

Star rating 5 out of 5

December 28, 2016

My first experience with a storage facility. I was a little concerned The cleanliness was/is remarkable..Making my situation much easier to take care of. I do recommend your "product" to all in need. Glad you asked...Regards, Barbara Zommer

Top-Notch Service, Impeccable Facility!

Star rating 5 out of 5

November 13, 2016

I can't say enough about how outstanding my experience was at this location. Darren, the manager, went above and beyond in every aspect to help with my move. I had to get a lot moved over the course of two days running back-and-forth from Chicago. He was there to help every step of the way. He recommended the perfect size unit at a great price, really came through with using their truck, helped with local driving directions, and was not just professional, but very friendly. My experience there was a bright spot during a difficult time moving following Hurricane Matthew. It's rare these days to come across people who genuinely care. Darren certainly does. Whatever your storage needs are he will take care of it!

Great customer service

Star rating 4 out of 5

September 10, 2016

The employees here go above and beyond. Darren, in particular, has been there numerous times I've called in, and truly cares about you as a customer and person. The reason I can only give four stars is because my rent has gone up more than 50% in the years I've been there.

Darren is great! Wonderful customer service.

Star rating 5 out of 5

September 3, 2016

The place is kept extremely clean and the Manager, Darren is very efficient and helpful. Great Customer Service!

Fantastic Customer Service

Star rating 5 out of 5

August 7, 2016

I have had several occasions over the years to need a storage unit. Unfortunately for me, this is the first time I got to deal with Darren and Cube Smart. Usually when I am looking for storage I get a half interested representative with a laissez-faire attitude and little to no product knowledge. This was not the case with Darren. He asked questions and gave advise on product and service. He took us to the unit to make sure that it was the correct size for out needs and made us feel comfortable in our choice to secure our belongings in the facility. Darren's customer service, product knowledge and professionalism are above reproach. And his sparkling personality is a wonderful bonus. I would recommend Cube Smart to anyone that asked. Congrats on choosing such a fantastic representative for your company.

Wonderful Experience

Star rating 5 out of 5

June 25, 2016

I cannot say enough about my experience in storing my belongings at CubeSmart. The staff is very considerate and nice whenever I see them, and the storage area is always neat and clean. It is conveniently located especially since I am using the bus and haven't gotten a vehicle yet. I love it!!!

Awesome place

Star rating 5 out of 5

April 27, 2016

The staff and facility are wonderful. Darren will always help you, and is what customer service is all about. I give this facility a fold start.

I guess I be here forever.

Star rating 5 out of 5

July 15, 2015

No problems. Good people here. Easy access with a gate code.

Overally Good

Star rating 4 out of 5

July 5, 2015

Good Storage Facility, with both Drive up and Interior Storage units. The only thing they could do is put a light inside the actual units. Digging through "Stuff" might be hard if not dangerous when you keep a flashlight in one hand. Customer service is nice and very friendly, and they get things done. Price? I've seen better deals but it's close to my home so I can't complain.

Awesome storage facility

Star rating 5 out of 5

February 26, 2015

The staff is friendly and very helpful. Darren seems to always go above and beyond. The facility is very clean. Definily on of the best we services I've dealt with in a very long time.

Far above average compared to other local storage units

Star rating 5 out of 5

August 9, 2014

Staff here is very fast and efficient. Also, very courteous, helpful, and friendly. Sign up and truck reserve/rental was accomplished excellently and without a hitch. Far above average experience in all areas compared with other local storage units I have used. Highly recommended.

Surprisingly awesome

Star rating 5 out of 5

March 5, 2014

My husband and I were in a pinch and needed to put a bunch of boxes and misc things somewhere. I found Cubesmart online and went to check them out. The facility was clean, the employees were nice and helpful and the accessibility to my locker was awesome. When I first saw the price, I was sure that it was going to be a cheap run down place, but we were very very pleasantly surprised!

Awesome place

Star rating 5 out of 5

October 4, 2013

Everyone is very friendly and the facility is always very clean. They have plenty of security in place so i know my stuff is safe. There are lots of light outside so you can see around you at all times. The staff is always willing to help you with any questions, and they go over everything when you rent your unit. There are plenty of sizes to choose from, so there will be a size that is right for you. I do wish that the corporate office would give the option to make partial payments though. Not everyone is able to make a single payment during the month, and I think it would help lower the number of auctions they even further then they already are.

The sign up process was easy and the staff was friendly.

Star rating 5 out of 5

August 22, 2013

It was really easy to reserve a storage unit online. When I went to the office to pay and sign the paperwork the representative was friendly and helpful. I was in and out in no time at all. The storage unit that I got is a good size for the price.

excellent storage facility...Meets or exceeds expectations

Star rating 5 out of 5

June 28, 2013

This is my first experience with storage units. Was a little leery However the personal quickly allayed my fears...Answering all questions with much patience. Showing the facility and advising services available. I have and will continue to recommend to friends, etc.

Good storage facility.

Star rating 4 out of 5

June 15, 2013

Good storage facility. Pay my bill and I keep my stuff.