May 28, 2019
We originally picked this site because of the its close location and because it was recommended by a friend of ours, who has been a satisfied customer for some time. The manager I've spoken with (Darren) was a fount of information and was delightfully friendly & funny. He waves whenever he sees us. We had/have a lot of stuff/crap to put in storage, and he was able to find two large storage units right next to each other without a barrier separating them, allowing us to merge them together...PERFECT !! The only negative that I can see is that there are no dumpsters available, when we needed to throw out anything. (We had a couple boxes fall & break apart, as well as their contents.) It would have been a real convenience to be able to dump them out right there, instead of hauling the mess home. I imagine that having dumpsters on site would increase the rental costs & some renters might abuse their use, too, so it's not a huge negative.
March 21, 2019
The staff was very friendly and helpful. The facility was very neat and clean. The storage locker which had been recently vacated, was very clean.
March 15, 2019
My storage facility is kept up, I receive friendly email reminders to pay my storage due in a few days and email receipts when I pay. Our Gen’l. Manager, Darren Wooding is always friendly and accommodating. I’m happy.
February 5, 2019
Employees have ALWAYS been decent to me whenever I have sought information if a problem has occurred.
January 24, 2019
the staff here is great. always helpful , I would definatly reccommend.
December 8, 2018
The staff was so friendly and lovely to me and my family! They even gave my daughter a stuffed animal which she loves! Highly recommed!
September 23, 2018
Shelly did great getting me set-up. All the staff was friendly, and professional. Great customer service.
September 17, 2018
We're frequent users of cubesmart. This store is one of the best.
August 22, 2018
Basically a storage facility is a facility. What sets them apart is customer service. I went to the facility yesterday after over 2 years, and the man who runs it remembered my name!! He, and everyone else I have had interaction with have been unfailingly efficient, courteous, and fun to deal with. I absolutely recommend this storage facility!
August 12, 2018
Great friendly service Clean cubes,well protected .
May 21, 2018
This is a well maintained facility with a courteous attentive staff. If you need short term or long term storage this facility is an good choice.
April 23, 2018
Darren and Shelly are an amazing team. They are very professional. I was impressed with the speedy response once I completed the online initial form. Darren contacted me within 10 minutes of that. We went there to check out the facility before committing. Again Darren and Shelly were very friendly and accommodating. They guided us this past weekend when we moved our stuff. Overall great facility with awesome staff.
March 23, 2018
It was a great overall experience, very convenient for me to use whenever I needed access and everything was well controlled and maintained. I'll be back the next time I need a storage unit
March 3, 2018
Facility is always clean, staff is always friendly and I love the location.
August 4, 2017
Have told friends / neighbors no to hesitate to begin usimg...free up home space. Confident in facility and staff. Thanks for asking
July 18, 2017
After a very emotional day of moving and having to put my life into storage, Darren the manager in Elk Grove was amazing, friendly, helpful and comforting! Thank you!!
June 30, 2017
Can't say enough about the customer service and how well we were treated. Very personable and caring! I'd highly recommend this facility!
June 26, 2017
Excellent customer service from day one and throughout. Very clean facility as well.
March 9, 2017
Anytime I have questions about my policy, billing or registering my CubeSmart account online, Darren will answer my questions and follow up. He always helps me out in every way possible. Darren loves ice coffee and he's definitely earning one on the house! Peter E. Elk Grove Village, IL 60007
January 23, 2017
Darren the General Manager was great to work with and explained everything thoroughly.
December 28, 2016
My first experience with a storage facility. I was a little concerned The cleanliness was/is remarkable..Making my situation much easier to take care of. I do recommend your "product" to all in need. Glad you asked...Regards, Barbara Zommer
November 13, 2016
I can't say enough about how outstanding my experience was at this location. Darren, the manager, went above and beyond in every aspect to help with my move. I had to get a lot moved over the course of two days running back-and-forth from Chicago. He was there to help every step of the way. He recommended the perfect size unit at a great price, really came through with using their truck, helped with local driving directions, and was not just professional, but very friendly. My experience there was a bright spot during a difficult time moving following Hurricane Matthew. It's rare these days to come across people who genuinely care. Darren certainly does. Whatever your storage needs are he will take care of it!
September 10, 2016
The employees here go above and beyond. Darren, in particular, has been there numerous times I've called in, and truly cares about you as a customer and person. The reason I can only give four stars is because my rent has gone up more than 50% in the years I've been there.
September 3, 2016
The place is kept extremely clean and the Manager, Darren is very efficient and helpful. Great Customer Service!
August 7, 2016
I have had several occasions over the years to need a storage unit. Unfortunately for me, this is the first time I got to deal with Darren and Cube Smart. Usually when I am looking for storage I get a half interested representative with a laissez-faire attitude and little to no product knowledge. This was not the case with Darren. He asked questions and gave advise on product and service. He took us to the unit to make sure that it was the correct size for out needs and made us feel comfortable in our choice to secure our belongings in the facility. Darren's customer service, product knowledge and professionalism are above reproach. And his sparkling personality is a wonderful bonus. I would recommend Cube Smart to anyone that asked. Congrats on choosing such a fantastic representative for your company.
June 25, 2016
I cannot say enough about my experience in storing my belongings at CubeSmart. The staff is very considerate and nice whenever I see them, and the storage area is always neat and clean. It is conveniently located especially since I am using the bus and haven't gotten a vehicle yet. I love it!!!
April 27, 2016
The staff and facility are wonderful. Darren will always help you, and is what customer service is all about. I give this facility a fold start.
July 15, 2015
No problems. Good people here. Easy access with a gate code.
July 5, 2015
Good Storage Facility, with both Drive up and Interior Storage units. The only thing they could do is put a light inside the actual units. Digging through "Stuff" might be hard if not dangerous when you keep a flashlight in one hand. Customer service is nice and very friendly, and they get things done. Price? I've seen better deals but it's close to my home so I can't complain.
February 26, 2015
The staff is friendly and very helpful. Darren seems to always go above and beyond. The facility is very clean. Definily on of the best we services I've dealt with in a very long time.
August 9, 2014
Staff here is very fast and efficient. Also, very courteous, helpful, and friendly. Sign up and truck reserve/rental was accomplished excellently and without a hitch. Far above average experience in all areas compared with other local storage units I have used. Highly recommended.
March 5, 2014
My husband and I were in a pinch and needed to put a bunch of boxes and misc things somewhere. I found Cubesmart online and went to check them out. The facility was clean, the employees were nice and helpful and the accessibility to my locker was awesome. When I first saw the price, I was sure that it was going to be a cheap run down place, but we were very very pleasantly surprised!
October 4, 2013
Everyone is very friendly and the facility is always very clean. They have plenty of security in place so i know my stuff is safe. There are lots of light outside so you can see around you at all times. The staff is always willing to help you with any questions, and they go over everything when you rent your unit. There are plenty of sizes to choose from, so there will be a size that is right for you. I do wish that the corporate office would give the option to make partial payments though. Not everyone is able to make a single payment during the month, and I think it would help lower the number of auctions they even further then they already are.
August 22, 2013
It was really easy to reserve a storage unit online. When I went to the office to pay and sign the paperwork the representative was friendly and helpful. I was in and out in no time at all. The storage unit that I got is a good size for the price.
June 28, 2013
This is my first experience with storage units. Was a little leery However the personal quickly allayed my fears...Answering all questions with much patience. Showing the facility and advising services available. I have and will continue to recommend to friends, etc.
June 15, 2013
Good storage facility. Pay my bill and I keep my stuff.