March 9, 2018
They are very friendly but the only problem that I have is that if you call there it's always BUSY always. You have to call multiple times. Like the phone is off the hook. At the very least have an answering machine/voice mail where you can leave a message and get a return call instead of having to make so many calls in hope of reaching someone.
March 3, 2018
Roadway to the property / gate is very bad. once in well maintained
January 8, 2018
Well I was frustrated! but I understood they where busy and only had 1 person on staff to help out. Made appointment showed up but someone had just gotten there before me and the 1 person had to help them and it took her some time to get them checked in and I had to get back to work. Came in the next morning hoping to be first in line not realizing the office opens later then most business in the area. The staff was there but was not able to check me in until the systems would allowed them to. So I left and came back the 3rd time and The gentleman had me looking at a storage unit and check in with in 15 or 20 min. The staff was very nice. Just everything out of there control to help the situation go a little smoother. Also I wish there was other spot for them to park there truck. makes it hard for me to turn with my trailer on the back of the car. I do not like to back up with it. Im not very good backing up. The lock on the unit is very hard to unlatch. I don't know what they can do to fix it. I made them aware of this. Not planing on staying very long so I hope I wont have to deal with it to much.
December 27, 2017
This holiday season has been super busy! Thank goodness the manager if Waukegan Cube Smart gave a reminder call!
September 22, 2017
So I was hesitant at first. It's Park City on the border of Gurnee where I lived. I went to the Cubesmart location on a whim not expecting anything that great and the (presumed) property manager greeted me with excellence and showed me around the place. With his presentation of the place and security, I ended up choosing Cube smart to store all of my prized possessions.
August 4, 2017
Nice people and secure storage,good location to...
June 14, 2017
Been at the Gurnee location for many years now, but considering a move as the price is getting a bit pricey for the space I have. No complaints on the facility staff, however the guy in the unit next to me is a slob! Leaves nails all over the drive in front of our units, and doing something with construction materials and leaving everything in my unit full of what appears and smells like concrete or brick paver dust! For what I am paying now, and my stuff being trashed, seriously considering a move!
March 27, 2017
I have had a good experience does far. Management was very welcoming and accommodating.
January 2, 2017
Excelente for me and near to my house good for my necessary the access is secure and easy.
October 18, 2016
Happy to have a clean facility with super courteous staff - no matter the season or the change in staff! ...may it always continue!
July 31, 2016
General Manager J. was tremendously helpful in helping my wife and obtain a new storage unit. Her patience with answering all our questions as well as asking excellent questions, helped us to come to the right decision for us. Knowing how well-gated the facility is, gives me reassurance that my belongings will be safe. Thanks CubeSmart!
July 15, 2016
calm place no traffic customer service is always in good mood talK to you great and works with you as well.
May 27, 2016
The climate controlled storage units are clean and secure, and the storage manager is very informative and nice. Thanks Ms. Jen
March 5, 2016
Great people to deal with. A+ . They see my concerns as important. They are very friendly and professional when I call........Carolyn Sager
February 29, 2016
Great customer service; and I say that with knowledge of what that entails, being in the customer service industry my self!
April 22, 2015
great facility very clean office staff very helpful
August 4, 2014
I have used this location 607 - (Gurnee, IL) now, twice. Both of which were emotional moves. The staff was empathetic, supportive and completely wonderful in their demeanor. There was lots going on the days we stopped by and they never skipped a beat. We were also able to use and rent the truck with no issues. What a nice, easy transaction during a very stressful and emotional time. They get it, and I while I don't hope I have to use a storage facility again, if I did I wouldn't hesitate to use this location! Will tell my friends and family! Hands down, best service in any industry I have experienced in quite some time. Way to go Marisol and Yolanda! Way to go!
November 18, 2013
Great Price Great Storage Facility and Great security