October 9, 2019
I am out of town a lot and appreciate the team at the Harvey Illinois facility, very friendly and helpful on any situation.
September 22, 2019
Great customer service, very cordial and business like. Facilities ok. access hours ok. Customer service great...
March 6, 2019
I appreciate the courtesy call about payments due before I inquire late fees.
February 6, 2019
I would like a working power outlet outside %the unit to allow a work light to be used inside at night or a functioning overhead light inside the unit. Lastly I respectfully request a courtesy 24hr access for being a valued anf long term customer in good standing and as an incentive for having rate increases over three years going into a fourth year. Thank you
December 20, 2018
The manager, Carmen,...&...Lola always take great care of me. They handle everything professionally, and are wonderful people...!!!
October 28, 2018
The staff is friendly, knowledgeable, and caring. They know their job and make any process as easy as possible.
October 2, 2018
The place is clean. The staff is very helpful even for a person who has hearing problems.. thank you
September 4, 2018
Excellent customer service and great price. Perfect size unit for my needs.
August 19, 2018
Very happy my husband and I got to have this experience with cubesmart! Thank you
July 31, 2018
I would recommend cube smart, my dealings with Lola my best experience. She calls me a a reminder every month, very helpful just great customer service all around. My dealing with Carman was also pleasant.
June 10, 2018
I was trying to make online payment for 4 months which helps me not worry for 4 months as well as i am only charged 1.95. Cubesmart system would not let me make more than 1 months payment which means I have to shell out 1.95 every month. You guys are ridiculous to pocket customer money this way. Nowhere in the world I have seen customer not able to make more payment at one shot. If I recommend to friend, he will be very upset with this cheating design where you are forcing customers to pay 1.95 extra each month. Probably CEO wants to add that to increase gross revenue. Just too cheap. I talked to Harvey manager, obviously they did not design this, so the one to blame is those cunning decision makers. Otherwise harvey staff has been polite but they dont have control over this. Based on this, I am also considering to move stuff elsewhere. I just do not appreciate that they are eyeing 1.95 per month per customer to increase revenue this way
May 29, 2018
I needed to move my father and things for a short term until we found him permanent housing. I found a great online deal that got this storage unit for introductory price of 28.00 a month. After the few months the price went up to $40.00 which was still reasonable. The facility was clean, easy to access, and convenient payment from my debit card monthly. Would definitely use again.
May 3, 2018
No 3, 6, 9 or 12 month loyalty rewards Gate is always broken, wide open or won’t open I heard from a unit owner that their furniture was chewed up I pray that my furniture is still brand new, about to make my last $800 payment on it. Hopefully no damages!
March 31, 2018
Carmen and Lola are the best office managers ever. I just love them
March 29, 2018
I enjoy the staff members. They are professional and polite. I like my big unit too. Thanks
March 11, 2018
Not a bad facility. I can get very expensive down the line.
February 15, 2018
I have been with Ustore It storage since 2009 and then CubeSmart took over. The staff there, Lola and Flo made all the difference in the world for me. My Dad initially found this place and I was too pleased! You have there a very efficient, professional and nice staff at this location!. The newer manager that replaced Flo is super sweet too. I would recommend this location to everyone!! Thanks ladies for being so wonderful and for keeping my items safe!
January 25, 2018
I rented at CubeSmart for many years and all of my clothes, shoes, leather furniture and etc..stayed in perfect condition even though my unit wasn't heated or cooled!!! Unfortunately, I moved to Public Storage, my clothes became moldy and my leather furniture was wrecked!!! I moved back to CubeSmart immediately with the small amount of items I saved and everything is wonderful and safe again!! Plus, they have excellent customer service and there prices are the lowest!!!!
January 18, 2018
I felt comfortable with my things being here and the customer service was great.
October 2, 2017
Your website will not allow me to pay my bill on line. The only thing it will let me do is write a review. Very inconvenient !!!
September 11, 2017
The staff was great and very helpfull made the experience super easy
August 24, 2017
I have received an excellent customer service satisfaction from the manager LOLA. I would recommend to anyone looking for a storage unit. Thanks
August 24, 2017
The office staff are not only good at what they do but they smile, are friendly, and fast. The units are well lit, the facility is in great shape and clean!
April 13, 2017
What a Bargain at awesome rates! Been here for over 10 years.
September 22, 2016
Give the entire staff raises. They deserve it!!! Tell them Larry Jackson recommeded them raises.
April 29, 2016
Very happy with this facility. Carmen was very helpful, professional and easy to work with.
April 1, 2016
The only issue I had is that the online information did not mention the required $12 insurance if you don't have homeowners. Fortunately I do.
February 4, 2015
What a pleasant experience! The sale Rep, Ms. Goston, was not only professional she was also very knowledgeable about her job. I had several storage companies in mind that I wanted to check out but after she was so thorough I was assured that CubeSmart was the best choice. I didn't even take the time to check out the other two storage companies. Ms. Goston was eager to serve my wife and I, and she had a very nice attitude that made this experience a “Fun Experience.” We were very impressed with the service. We were also impressed with how clean the place was and how nice it smelled; the storage unit and the driveways were also very clean. I would recommend this facility to anyone in need of a storage unit. Let’s not forget that Ms. Goston’s co-worker, Lola, was also very polite and professional as well.
September 21, 2014
The storage representative Lola, was very informative about all of the spaces available for rent. She was detailed about the information she presented and took her time. Which I definitely needed so that I can properly explain the information to all involved in storing in the unit.
August 21, 2014
The employees there are always so professional & the facility is always clean when I go there.
March 31, 2014
I HAD BEEN WITH CUBESMART BEFORE.AND THEY WERE GREAT THEN.I WENT BACK 3-31-14 AND THEY ARE STILL#1 IN MY BOOK.THEY KNOW ME BY NAME WHEN I WALK-IN I LIKE THAT.MARYANN JUST MET ME AND I CAN SAY SHE'S A AWSOME PERSON.KEEP UP THE GREAT WORK EVERYONE AT CUBE SMART AT THE HARVEY LOCATION.THANKYOU FROM:MICHAEL MAPPS SR.
January 1, 2014
Having to utilize such a facility, as many people are forced by life's circumstances to do, the staff of CubeSmart made a quite difficult transition into one of relative comfort and convenience. Ms Koronkowski & Ms. Goston (in particular# have been friendly & encouraging during a time of ,admitted, confusion, disorganization & discouragement. My satisfaction would be in totality were it not for the lack of adequate lighting within my unit and rare occasions where the entrance gate has 'frozen' open for 15plus minutes & there being no contact number to reach for notification.
December 4, 2013
The young lady who works here is very efficient and personable with customers and I love to hear her voice. I cant remember her name (not Florida) but the other young lady. Florida is nice also, but I was most impressed and did businesss mostly with Lydia? , I think it is. She speaks so properly and is knowledgeable in asking any inquiry you have. When signing you up she is very thorough and easy to understand with all the documents to sign. The only criticism I have is ive been at this facility for over a year and they still call when im late , like I don't know the schedule. Clean, safe, convenient, great people, great place.
August 5, 2013
The customer service was excellent, both for booking the reservation and the young ladies who work at the Harvey location. My unit was very clean, the process was quick and easy for getting your lease signed. The pricing is great and easy access to my unit was the topping on the cake..... I would recommend Cube Smart to anyone who is looking for storage. Thanks, K Jones
July 31, 2013
Great Service and awesome customer service. It was a smart choice for us to choose CubeSmart.
April 25, 2013
The Staff been helpful and were able to answer all of my questions.