July 13, 2017
Was able to obtain 2 units adjacent to each other & they were willing to remove the dividers so it became 1 larger unit. Facility is clean. They were very willing & able to open the doors when they became frozen to the ground during the winter.
December 17, 2016
Very good management. Helpful, pleasant, and always provides great service.
November 16, 2016
I was very pleased with the customer service when I initiated business with CubeSmart at the Lombard location and it continued with subsequent visits. I highly recommend this location.
August 26, 2016
I arrived to Cubesmart when Lina had just locked the door. Not only did she open the door but she showed me three units (never seeming rushed, when I know I interrupted her leaving). You don't find customer service like that and I rented on the spot due to her actions. Lina is a great representative of Cubesmart, she completely dissolved my stress of where to store my stuff.
July 23, 2016
Staff and facility have been great to work with. My only complaint is the website payment. It's awkward to use, and no saved information feature which makes it more time consuming to complete payments. Additionally, there's an add on fee for website processing - which is not customary in today's digital world. This should be free. This would have been good to know in advance before I loaded all my belongings prior to moving.
July 17, 2015
I don't usually write a review, but this time I received a call from a Cubesmart that somehow my automatic payment didn't work and I will have to pay an extra if I don't pay the rent that day. I appreciate the call by the manager Pasqualina to let me know so I can get things straightened out without having to pay late fee. The facility is also pretty good and I don't have much to complain about. It's pretty convenient.
October 9, 2014
Staff has always been beyond friendly and helpful!