June 14, 2019
I have never been able to sign on line and pay without changing my password EVERY month. I have to call customer service EVERY month to rest my password. Also do not like the fact that I cannot pay at any location. Customer service reps are awesome in store and on the phone. Especially in Oak Forest and Lombard IL
February 27, 2019
Good location great peoplel wonderful service clean facility
November 26, 2018
Great place clean with a helpful friendly staff price is reasonable very safe and secure
November 4, 2018
Overall, my experience was a good one. The woman who worked the front counter was probably one of the most friendly people I've ever met. Honestly, one of the triggers to move to another facility was that the outside unit creeped me out if I was there alone in the dark. There was a decent amount of light, but none in the unit itself. So I decided to find a larger facility with an indoor unit I could rent for a little while. Thank you so much!
September 22, 2018
The general manager was great. Polite, low key quiet kind.
August 16, 2018
Self Storage Employees had Great Customer Service from the moment I walked in. The Guy the day I got the unit was realy cool, very helpful & informational & the Lady on the day I cleared my unit was Realy nice, understanding & stayed smiling which made my day!!
April 5, 2018
No problems! The facility has gated & outside storage for vehicles & small trailers. During the outside of the gate storage, there is a camara that would record any suspicious activities, in which we didn’t have.
March 12, 2018
Great facility and customer service. A bit pricey Great facility and customer service. A bit pricey Great facility and customer service. A bit pricey Great facility and customer service. A bit pricey Great facility and customer service. A bit pricey
November 25, 2017
I have always had a wonderful experience at CubeSmart. They make the process easy, no matter what topic. The only drawback is that the cost of my storage unit keeps increasing, but understandable.
July 13, 2017
Was able to obtain 2 units adjacent to each other & they were willing to remove the dividers so it became 1 larger unit. Facility is clean. They were very willing & able to open the doors when they became frozen to the ground during the winter.
December 17, 2016
Very good management. Helpful, pleasant, and always provides great service.
November 16, 2016
I was very pleased with the customer service when I initiated business with CubeSmart at the Lombard location and it continued with subsequent visits. I highly recommend this location.
August 26, 2016
I arrived to Cubesmart when Lina had just locked the door. Not only did she open the door but she showed me three units (never seeming rushed, when I know I interrupted her leaving). You don't find customer service like that and I rented on the spot due to her actions. Lina is a great representative of Cubesmart, she completely dissolved my stress of where to store my stuff.
July 23, 2016
Staff and facility have been great to work with. My only complaint is the website payment. It's awkward to use, and no saved information feature which makes it more time consuming to complete payments. Additionally, there's an add on fee for website processing - which is not customary in today's digital world. This should be free. This would have been good to know in advance before I loaded all my belongings prior to moving.
July 17, 2015
I don't usually write a review, but this time I received a call from a Cubesmart that somehow my automatic payment didn't work and I will have to pay an extra if I don't pay the rent that day. I appreciate the call by the manager Pasqualina to let me know so I can get things straightened out without having to pay late fee. The facility is also pretty good and I don't have much to complain about. It's pretty convenient.
October 9, 2014
Staff has always been beyond friendly and helpful!