January 21, 2019
Good service, someone always there to help out if needed. Prices are a little High.
August 27, 2018
We met with Rachel, Manager, today. She was EXCELLENT! We were having issues with encroachment from the space next to ours, and it was difficult to maneuver our boat into our spot; furthermore, seeing that our boat had already been hit by the encroacher, we asked to switch locations. A spot became available, so we were able to switch spots. Rachel was VERY UNDERSTANDING and expedited this switch in a timely manner. She also said she would look into giving us our former rate since it was a necessary switch due to a problem with the spot next to us.
August 11, 2018
Rochelle so very helpful. Efficient, cheerful, personable. Wonderful example of good customer service.
August 7, 2018
It was there when we needed it. Convenient, clean, dry. Customer service were friendly and professional. Prices were low. I would definitely recommend it to everyone and would use it again.
July 7, 2018
I was provided with option for everything I needed and the customer service was and still is outstanding! Sometime once you become a customer businesses and their employees will just beoh well we already have their money. Oh no not here just smiles and great people! Thank you!
June 29, 2018
I moved interstate recently, and needed storage space to hold temporarily stuff that could not go in the moving truck. The CubeSmart storage unit was perfect for my needs. Rochelle set it up for me and could not have been more helpful. The 5x10 ft unit was clean, dry and had drive-up access behind an automatic security gate, and worked well for me as I brought a few carloads of things from the house after the movers had left. Business brought me back to the area a couple of weeks later, and I was able to load everything in my pickup truck and vacate the unit. That was easy, too. Since the first month rent was free, I paid only an administrative fee and the required insurance premium for my space rental.
April 17, 2018
I would recommend this CubeSmart facility to anyone I know. Although I was only a customer for a few months, I never had any concerns about my things. Of course, I really appreciated the reminders when the renewal payment notice was emailed to me. Thanks for everything to the entire staff. A Happy Customer
March 23, 2018
We rented for 11 months and everything was great. We even had flooding and my unit remained dry. Cliff was fantastic. I have bad knees and he gave me a ride on the golf cart to get back to the unit once I walked to the office one time. The sweet woman who cleaned up my unit was super sweet because my kid made the last trip and left all of the shrink wrap in there and she cleaned it out for me.
March 3, 2018
Mary was phenomenal and really helped me out in a jam. I would recommend anyone to work with her.
October 29, 2017
Cliff is a great guy. Very helpful, friendly and courteous. I would definitely recommend this storage facility to friends and family
October 28, 2017
Everything was satisfactory. I needed a lock and air dryer, and both were available for purchase at the CubeSmart office. Very convenient.
December 2, 2016
First time we are renting storage space. I believe the manager took care of us. Was very informative and friendly. Storage space is exactly what we needed and clean. Highly recommend.
July 3, 2016
The facility is very good and the staff there are top notch. They are on top of everything and keep the place in good order and are always very nice and helpful.
May 29, 2016
Nice facility. Very secure. Near roadway junction, with good access.
May 9, 2016
Every time I have needed some assistance at this Cubesmart I have received excellent help. It is a great place to use storage.
April 26, 2016
The storage facility is clean and safe. The staff is kind when I have gone in the store. However, cubesmart has increased my storage rent 3 or 4 times in 2 years and it is $40 a month higher than when I started renting the unit. You can rent the same sized unit on their website for $70 less though. It is not worth the rent to continue using their storage unit.
April 14, 2016
Zena was excellent in helping me set up our reserved unit. She was thorough in covering all of the policies and fees and was extremely pleasant to work with!
April 8, 2016
I highly recommend CubeSmart in Mundelein, to anyone looking for a Self Storage unit. The Staff is extremely friendly & have gone above & beyond to assist me over the years. The location is great (easy in and out), grounds are clean & price is reasonable.
January 20, 2015
I recently had fraudulent activity on my credit card, which I use for autopay. The card was closed by my bank. Mary B did an excellent job to help me get my account changed (I had called previously and was told I had to go online) including helping me update all my payment and contact information, on one call, no problems, in a very polite and friendly way, which is how I treat people, so I always appreciate being treated the way I treat people. She then followed up with all the proper documentation and made the process go very smoothly! My thanks and I would recommend Mary and this location! -- Mike W.
December 17, 2014
Great Storage facility and the general mgr. Zena Holmes was excellent. Highly reccommend using this location.
July 22, 2014
I don't have anything bad to say about this place.
July 14, 2013
I really love working with the people at this cubesmart, and they have provided me with nothing but the best of service. The facilities leave a little to be desired, but they are far from below average.