January 8, 2019
We were wary about renting space in the city, but had a few large items we were hesitant to part ways with. This place is near shopping and main roads that we frequently use, so convenient enough when we need to stop in to get something. Over the last few years, we have seen a number of different managers, however each one has always been very professional, helpful, friendly and proactive in addressing security or payment concerns so the customer is never surprised. They go out of their way to keep customers informed and their customer service keeps us at this facility!
October 3, 2018
This facility had the best price for storage and was easy to get in and out of. All staff members I interacted with were friendly and helpful.
September 13, 2018
Kenny the storage manager was awesome. I fell behind with my payment's in between job and he was more than patient and he also called to remind me if due dates. I could no longer afford to pay the fee and have lost all of my value d papers books photo birth and death certicates and diplomas.
August 28, 2018
I have used CubeSmart's Western Ave. location in Chicago for the past 4 years and have had an exceptional experience. The management and staff have been excellent, providing outstanding service at all times. Their professionalism has allowed me to feel totally secure about the safety of my belongings. On those rare occasions when a credit card payment did not go through they reached out to me to ensure that I was made aware of the problem promptly. When I needed help moving items in or out, they were always helpful. Thank you Kenny, John & team. You are A+++!!
August 27, 2018
Jon was excellent and very friendly. He answered all of our questions and gave a helpful tour of the facility. The whole building seems really well taken care of and our locker is in great shape. I'd definitely recommend it to a friend.
August 5, 2018
CubeSmart is an excellent storage facility. They provide an easily accessible loading and unloading area, carts to move your items, and a safe and secure environment. The cost was also a plus! I would use them again in the future!
July 24, 2018
Quick and easy. I only wish there was a trash can or something for small paper trash items. Not a big deal though.
April 6, 2018
This is my second time renting at this facility. My first experience was great so I came back.The staff are really nice here and I never had any problems with access, climate control, or cleanliness. It's a good choice to rent here.
March 12, 2018
Staff was very helpful. We love the location! The wayfinding was a challenge at first but got a lot of tips and tricks.
February 1, 2018
I recently moved my belongings out of my unit and I had lost my lock key. Luckily the gentleman at the desk said it was no issue and that they would break the lock for me and all I needed to do was sign one paper. He grabbed the tools to open my unit and realized it was located very far from any outlets for his tools. He then grabbed many extensions cords and patiently worked at the lock to break it open. It was a hard and rigiorous job that I would not have enjoyed doing myself and he did it with a great attitude and made sure my check out of th unit went smoothly. Overall great customer service. Will always return to cubesmart.
December 26, 2017
Good people but the price keeps going up so I keep having to down size. I started with 3 20x25 units and gradually had to down size when prices go up every 6 months and it's frustrating so I have been renting a garage and just keep this small unit for the conveiniance.
November 26, 2017
When my rate increased I dint have to go into my account because the staff was able to change the amount for me. Since I travel, and am out of the country most of the year, it is important I know my bills are being paid and my personal items are safe. I appreciate all the staff......Nancy
September 22, 2017
I was put in a situation that I needed storage space last minute and this was a great experience.
April 27, 2017
Great. I'm just trying to create an account to pay
March 6, 2017
Disappointed you increased the rate will be leaving with in a month to use another the company
March 5, 2017
This storage is a good place it's clean, cus timer service is good and it's convenient
December 11, 2016
Excellent condition and customer service have been very well pleased!
December 7, 2016
Alot of space n if i need to switch to a bigger one theyll help me do so
October 9, 2016
Extremely helpful and very friendly staff. Very clean
July 6, 2016
I have used this storage facility for many years. They have changed management 3X. This management team and staff have provided me excellent customer service. They are always cheerfull and the storage facillity is always clean.
May 9, 2016
When i first when in there i did not know what i was looking for. Alex was friendly and helpful.
May 2, 2016
This is a great location,has a great staff, and access throughout the day is easy and convenient.
April 6, 2016
Great customer service, clean facility, but not convenient. Too far from me because not much around. On the top of everything not affordable.
March 29, 2016
The employees are extremely friendly and knowledgeable, making it a very smooth process.
January 29, 2016
I rented a unit for a short term moving situation (needed things out of my place while it was being shown). The people at Cube Smart were so nice and helpful. The facility is great, units are nice (especially if you are on the first floor). The provide carts to help move things in and out and have a loading dock you can back up into. Service is great, they are really nice and helpful! Highly recommend getting a unit on the first floor if you think you are going to access it more than once a month!
September 8, 2015
The last time I went to the facility, it was a hot period in Chicago and the storage facility had the air conditioning on and working well in the facility. So it was comfortable and cool inside while I worked, loading and moving boxes around in my unit. Im glad Cube Smart is keeping the temperature within certain parameters as agreed.
June 4, 2015
Convenient, not a bad price for the storage unit. Customer service is not rude and they are not hounding you. I like the reminders they send and the convenient ways to pay for my unit.
February 22, 2015
My only change is that customers should be able to pay for their unit online or by phone with no additional fees. I mean...come on its 2015!
February 5, 2015
Walked me thru registering for Auto Pay veryhappy with service
November 4, 2014
I've had a storage unit at Cube Smart on Fullerton in Chicago for the last three plus years. The staff have always been very helpful, thoughtful and friendly. They remember who you are and what the story is with your unit (if you've had to switch to a bigger unit etc). And the facility is totally solid -- clean, organized, accessible. Thanks!
October 8, 2014
Kenny, the manager, was amazingly helpful. He helped me find the perfect unit close to the loading dock and even stayed a little later to make sure I was all set.
September 18, 2014
This is a great place for me to store my items. It is a climate controlled facility. The location is conveniently located within walking distance of my home.
September 15, 2014
I made the mistake of going to Extra Space Storage first. They were incredibly rude, so I looked around and found CubeSmart. Kenny was very helpful, friendly, and professional. Very easy and quick to set everything up. The space is bigger, cleaner, and climate controlled - at the same price as the other's non-climate controlled space. Thanks!
June 19, 2014
Very friendly and helpful staff. Gave a thorough tour and explanation of policies. Average prices.
December 23, 2013
This place is safe and friendly. Carts can be easier to use.
December 2, 2013
The best customer service of any storage facility I've ever used. They make me feel comfortable, at ease and always treat me great.
October 7, 2013
LOOKING FOR THE BEST SELF STORAGE FACILITY IN TOWN? Look no further!!! Cube Smart (United Storage) located at 2647 N. Western Ave., Chicago, IL is simply the best storage facility I’ve seen yet. The employees are very friendly, detailed oriented and extremely helpful. They offer all the storage and/or moving supplies, the units are clean, well-priced and accessible to all means of transportation including the I-90/94. Everything you need all in 1 location. I highly recommend Cube Smart (United Storage) this is definitely by far the most welcoming and most comfortable storage facility I’ve seen yet. Try them you won’t regret it. 773-227-2195