August 11, 2018
If I try to reset my password there is no direction that says my password has to be 6-8 characters. So, if I write any password under 6 letters I am directed as if there is no issue. However, every time I try to sign in all I get is errors until I reset my password AGAIN and this time try 6-8 characters. It makes no sense. It’s just counterintuitive. Otherwise you run a great service. Customer support is super friendly and the Hempstead location has been nothing but clean and easy to access.
July 16, 2018
when l went to inquire about the facility,I was greeted by Ed who had an awesome attitude vey happy. He was very helpful show me the unit and explain everything to me. The place is very clean,people was cleaning as I was there. Well lit and Spacious. When I went back on Monday to Secure the unit the young man that was there was very nice also explained everything thing to me as well. Very Friendly and Knowledgeable staff. I would Recommend it to anyone looking for Self storage space.
February 12, 2018
Ed, the manager, is great. Very helpful, on the spot and professional. Just too bad they raised the rent for the space twice in the 17 months I was there. If it wasn't for that, might not have changed storage facilities.
February 2, 2018
Will highly recommend. A safe, clean, secure facility with good customer service.
April 1, 2017
The storage facility in Hempstead is great. It's friendly and clean
March 27, 2017
I always appreciate the staff and service. THANK U
December 29, 2016
Ed, Jennifer and the entire Cubesmart Team always offer great customer service. This has been a challenging year for me, but this team has always stayed professional and consistent. I am a Director of Sales and Marketing for two properties and after a long day, it is great to know that this team cares!! One of the reasons I stick with CubeSmart is because of this dynamic team!! I will definitely recommend Cubesmart to any of my colleagues that are looking for storage alternatives. Happy Holidays!!!!
November 13, 2016
The staff at the West Hempstead facility is always accommodating and professional. The facility is well maintained and very clean.
October 15, 2016
I have been with this particular location for more than a year. I have nothing but good things to say with their service, friendliness and professionalism. They are great!
September 26, 2016
"Great self storage facility" no complaints!!!!!''
August 18, 2016
Great storage place very friendly and helpful. Need to move my stuff I'm to far out east now and makes it very inconvient .
August 1, 2016
everyone has been helpful,as it isn't always easy to keep up with payments o right dates,their are calls and email reminders which I appreciate with so much going on day to day in our own lives.
June 4, 2016
I have had this large storage space (30'x10') now for over a year and I have had no issues whatsoever with the services offered. being able to access my space without checking in with staff is excellent and the hours (6 am to 10 pm) are just as excellent. I really appreciate CubeSmart and I see that they are doing a wonderful job overall. Thank you CubeSmart.
May 30, 2016
I had the pleasure of having Ed Burkey as the manager who assisted me into getting the space I needed. He took me to several storage boxes both upstairs and on the ground floor. He showed me how to use the new lock I purchased from cube smart, walked me through the gate process!! Ed is a people friendly manager. Would recommend others to use this cube smart location. thank you Annette Tucker Osborne
May 19, 2016
Employees are always pleasant. Only "issue" is that the temperature controlled buildings tend to be on the cold side.
May 18, 2016
Customer service is very good and problems are resolved in a reasonable manor.
May 5, 2016
This really is a great storage location and the customer service is great!
April 9, 2016
The unit was secure clean and accessable. The staff was very helpful.
December 21, 2015
Great security features and the staff is friendly, professional and go out of their way to deliver awesome service. The facility is always clean, ample carts to move personal belongings, and the music throughout the whole building is a nice touch to keep you upbeat while moving your stuff. I highly recommend CubeSmart in West Hempstead, NY.
November 20, 2015
The facility is a very clean and the units are easily accessible. I feel at confident that my property is safe due the security system in place at this facility. The staff was exceptionally courteous and accommodating.
April 22, 2015
THE BATHROOM WAS CLEAN+STOCKED+EVERYTHING WORKED[HOT WATER!] MUSIC IN THE SPACE WAS DECENT TOO !
November 9, 2013
I been using cube smart for a couple of months now, and it is very convenience and clean facility and the customer service is great . The unit that I have is good and affordable :)
May 15, 2013
I am always met with a smile and a willingness to assistance with any questions I may have regarding my account or the facility. The main office is very clean, however, the facility could be just a tidbit cleaner. I know the facility if very public and people are in and out a lot but sometimes there are odors, dust on the floors and no trash containers. Security cameras are great and the security personnel are aware of things when it is time to close the facility.