The customer service is awesome ... great clean storage facility

My most significant complaint with CubeSmart are the nearly annual lease payment increases -- especially during the ongoing CY'2020 CoVid-19 pandemic. Given that many individuals are experiencing financial difficulties, lease increases this year reflect an attitude of corporate insensitivity and selfishness. I'm disappointed with corporate's decision to take such actions.

Since the first communication on the phone they were very polite and nice , then at the place the service was very good...they are very friendly people and making business with them it was so easy!

I really love this storage Falco T because of the cleaners and the nice area, which is

Excellent location, great staff, and the facility is immaculate!

Happy with the location, the manager was very helpful setting me up and everything after that was very smooth.

It's a great storage place your computer system needs to be link with other stores just in case a client's are not able to make it. To were there unit is to make a payment .

As I started above, this storage facility is very convenient, and the employees are super nice; but the increase in price is welcomed.

The facility was conveniently located and well kept. Anita and Wesley are the bee's knees. Very friendly, professional, and efficient. Thank you for all your help!

Good people they help you get through your problems well!

I am so glad I found this place. the employees were super nice and welcoming and the facilities were clean, secured and temperature controlled.

This facility is well managed and clean and convenient. The staff are always helpful and saved me as I added and closed out storage units.

Too hard to pay your bill!! Once there you have great customer service

Great Facility! Highly recommend this storage facility!

I have had three units - good location, good facilities, responsive staff but price kept going up so I am relieved I no longer need any of them.

From the start, when I moved some of my things into my storage unit, Mellow and Andre were both very helpful. They helped me with the storage and assisted the movers as well. Throughout the year, they provided great customer service! As a woman, I felt safe while they were working. However, I rented my 5 x 15 unit online and when I moved in, the actual size of the unit was smaller than advertised. The unit was 3 x 15 and there was a large support beam from the building within my unit. So it took out a small piece along the back wall. Also, there was no AC in the 'temperature controlled' units/floors for the months of September, October, November of 2017. The lights on the floors are motion sensored and I found that to be annoying when I was so far in the unit I had to climb out to turn the lights on the floor back on.

This is my 2nd time using this facility, and was happy have built rapport with the staff members from before. Romero and Andre are still on top of their game! Helpful, efficient service with a smile is always provided by either of the two. My unit was clean and ready for move-in and it was seamless. Thank you, Cubesmart, Maywood.

You guys owe me money back for July payment,right is only right I was there only a week after paying you guys and CV you all keep my money that should be refunded none has money to just give away.I was planning on coming back in the winter,but after you all kept my money I said no way, would not recommend online to use cubesmart out that.This will be on my radio show to my listeners about how you guys are.

I needed temporary storage during the process of moving to a new house. CubeSmart was an easy drive for us, with a smooth way to enter and exit the facility when loading and unloading items. We ended up with two units on the 4th floor, and it was always easy to obtain a cart and an elevator to get up and down. The two guys in the office were friendly every time we saw each other and extremely helpful in ensuring I knew when payment was due.

Love this storage company they need to network there computer system so that it would be convinced to pay your bill at another location

I was very happy with the quality of service I received. I drove up at 9:30am & they open on time, set me up with my storage unit & I was out the door with no problem. Best customer service I have ever received.

Andre was so friendly, helpful and professional. He made the entire experience easy and enjoyable.

Was convenient enough moving in. They supply the dolly to move large amounts of stuff. Nice to know stuff is in controlled atmosphere. Overall good

It was very easy and convenient to get my items into the storage unit. It also is a very safe system and I feel very comfortable that items are in this storage facility. Also, Romello was the greatest to work with!

Love! Love! Love! Cube Smart Storage!!! Very Convenient! Safe! And Clean!

Very happy with our service with 1st Ave Cube Smart location. Service is top-notch, facility is clean, well lit and we've had zero issues since we first chose Cube Smart. Smart choice.

I was just planning a short term lease until I got situated. I’ve not seen myt stuff in over a year now. Everything seems fine.

The people working here do a fine job of being customer focused. I don't appreciate the extra fee added to online payments, though. And I think they should tell you that insurance is $12 per month UNLESS you bring in your homeowners or renters insurance policy. Otherwise, the facility is clean and well-managed. They could use another wheeled dolly.

The only interactions I have had with staff have been excellent. Security is good. Clean facility with easy street access

The staff at cube smart has always been extremely professional and provide superb customer service. The facility is well kept.

Close and easily accessible...could be less as far as $$...but no complaints. I like the indoor storage overall

The facility, staff and location are all excellent!

Great customer service and storage set up was easy. Agent was able to answer all of my questions and provide a tour of the facility even though I arrived 5 minutes before closing time!! Clean facility and I am pleased with the security provided.

facility is clean, well-lit, with flatbed carts readily available. Support services are stellar - folks here are friendly, knowledgeable, and prompt. Resolving billing and record-keeping issues was painless and fast

They are easy to contact and very professional. Very helpful.

This location is conveniently located that's easily accessible by car or bus. The staff is friendly and helpful at all times.

I've had a large storage unit for nearly 2 years & have been very pleased with my experience. The premises are clean, monitored, temperature regulated & I've never had any problems. I recommend this company & this specific location!

At first there was some confusion with my original reservation, but Denita corrected everything for me in a timely fashion. She was very professional and explained everything clearly. She helped me to find the right size unit for my budget.

The staff are really nice and helpful. They make sure you have what you need.

I have used this facility even before it became CubeSmart and I have always encountered wonderful, helpful personalities. Jason and Andre are very knowledgeable, helpful and HILARIOUS agents....even still, they maintain their professionalism and that works for me. I have not had any problems here and the agents here go out of their way to accommodate you and meet your need. I recommend this place for short-term storage. After 6 months, you will probably experience an increase in rent, but they will still try to help you out. I appreciate the comfort in knowing that my things are safe and when I come into the office, I will definitely smile. Big thanks to Jason and Andre.

Friendly staff, clean, very secure, super convenient!

I have been a customer since May 2013. The staff has always been accommodating to my needs and special circumstances to the best of the company's ability's. Great customer service.

Have been storing my things at the Maywood Cubesmart for a month now, and am happy with the friendliness of the service and the accessibility and cleanliness of this facility. I am also pleased with how respectful other Cubesmart customers are at this location, with regards to sharing the parking lot space, holding elevators, and keeping the facility clean. The only criticism I have so far is the strong smell of moth balls at this facility, but this is true for just about any storage facility out there. I therefore do not hold this against this Cubesmart facility. I am glad I find this Cubesmart!

will use this station from now on this is the place where I will store my stuff

It was easy to sign up and very simple to use. Customer service was awesome, Andre was the person that assisted me, and he was both personable and helpful.

I would like to be able to store my credit card information for payment without signing up for automatic payments. I get paid different days each month so the automatic payments don't work for me. But I also would rather not have to get my purse everytime I pay this bill either.

Great units, the building was always clean and I felt secure that my belongings were safe. There was a promotion when I initially purchased and it was reasonable at $63 per month. The last month a purchased i didn't have the discount and it was $83. $83 for a 10x5 seems a little over priced.

We needed a place to store our extra stuff as we are downsizing to smaller house than we have previously had. We have been very pleased with the facility and the access. We also feel that our belongings are very secure.