December 24, 2018
I would like to know why I am paying about $50 more a month for my 10x7 unit than is advertised on the website (the base price, before fees are added). My rent has gone up every year while the advertised rate is just about the same as what I started with. Basically they are punishing people for long-term occupancy. I will have to start changing units every year so they don't keep ripping me off. Other than the price disparity, this place is great.
November 1, 2018
The facility was always clean, I rented with them for half a year and did not have any issues. Customer service is OUTSTANDING!! I had a very pleasant experience with the company and my location in particular!
October 24, 2018
This is easily the cleanest and best-equipped self-storage facility I've ever used. they ALWAYS have hand trucks readily available (a rare event in the industry). My only concerns are that I have to walk pretty far down the aisle to trigger the lights via motion detector and their main office doesn't always communicate clearly with them re: issues such as credit card on file. But these are minor nits. And the local staff are wonderful.
August 18, 2018
Easy online reservations and once I arrived to the facility, the customer service was excellent!! I haven’t been there long, but my experience has been a positive one so far!
August 9, 2018
Good customer service, clean and secure. Watch for price increases because there will be no notice.
August 3, 2018
I anticipated needing the storage unit but did an aggressive clean/donation and found my much needed extra space. I have used this facility in the past and will certainly use in the future if necessary.
July 27, 2018
Clean and safe. need to update website. and not require that people leave a review.
June 29, 2018
I would recommend this storage facility to anyone. It is a great location and the staff is very friendly and helpful. It's also very clean.
June 23, 2018
Every time I was there, your staff was so kind and friendly! Very refreshing! Thank you so much
June 18, 2018
This has been one of the best experiences I’ve had with a storage company. It was clean, secured, and convenient for my family and I. I got a great deal on my storage unit and if I ever need one again, I know where I’ll be going.
May 24, 2018
I have a terrific experience with the facility in Kensington Maryland. Everyone has been helpful and friendly. the facility is maintained extremely well, very clean, safe and dry. I would use this company again with no hesitation.
May 24, 2018
I felt very supported during my time using this facility. On my move out the very kind and helpful staff member at the front desk went out of her way to find a wrench for me and even said she would sweep my unit out! Doesn't get much better.
April 6, 2018
Great costumer service. Clean facility! What can I say!
January 31, 2018
It isn't cheap, but I suppose no climate controlled storage facility in the DC Metro Area is cheap. Good hours, 6am-10pm Daily. Front desk open 7 days a week. Aside from the reasonable amount of Dust, it's clean and organized. Smaller Units don't have lights inside, only the largest and some middle sized units. Can be an issue if at times, but general Hall lights are strong enough (all though they are set to turn off after only 10 minutes of no movement). Building is set back from Main highway, so can't be seen, which is could be a good thing. You won't find a much better storage place than Acorn, only cheaper, but flawed or outdoor. Pay 12 months upfront get 13th month free.
January 23, 2018
I am very satisfied. The location and overall value is perfect.
November 12, 2017
Jherommell was extremely helpful and professional. Very friendly with many suggestions, showing me the facility and how to access it. He accommodated my request for a larger unit which totally solved my problem. I cut myself on a piece of metal in my things when moving items into the unit. He quickly assisted with a medical kit, antiseptic, and band aids. This is truly excellent customer service. Thank you!
August 10, 2017
I am moving from DC to Boston and I needed a place to put my belongings for about two months while I was organising the move. This place is clean, there are storage units of different size so it's perfect for anybody, the personnel is awesome and the access hours are good for pretty much anybody. Plus (and this is not a joke) it it NOT creepy! There are storage facilities that are a little shady (no lights, desert places, strange individuals hanging around). This is not!For me it is perfect!
April 14, 2017
Great staff, Great location. Busy place. I have storage there for sometime and had few, if any problems.
December 31, 2016
Very clean, neat, and secured. Truly one of the best decisions I've made.
October 5, 2016
Location is perfect for me. The place is clean.service rep is great.
May 18, 2016
The facility is in a quiet, residential area. The customer service representative was detailed and helpful. My storage was clean and the overall storage facility is a safe place to store your items.
September 26, 2015
The employee that set me up with the storage unit was excellent. She was incredibly friendly and was able to answer all my questions.
April 6, 2015
She is always so prompt and courteous, very helpful. It makes all the difference when someone like Che answers with excellent service!! Thank you.