a year ago
Excellent Customer Service!
In October, 2018, I moved from Chicago to Dallas – from a 3500 sf house with a full basement and garage to a 1200 sf apartment. I knew this location was more costly, but it is the closest to where now live. My plan was to visit this location first, then less costly options. I met with Johnathan, and quite possibly he provided the best customer service I have ever received. I knew nothing about storage and was anxious, but Johnathan was patient and answered all of my questions, walked me through the entire process, and the storage portion of my move was one of the few things I felt confident about at that time. Although North American Van Lines told me they had researched this location through Google maps to ensure it was a good location for my move and had given detailed instructions to the driver, he was unable to navigate the large semi (filled with 1500 pounds of my belongings) through the narrow entrance at CubeSmart leading to my storage building where my unit is located. Johnathan was instrumental in being able to direct the truck – it could not have been done without him. Before he began directing the driver, they were discussing how to move all of my things (expensive and very heavy furniture!) up the narrow entrance at CubeSmart that has bumps in the road for some reason, and I was very unhappy with the moving company’s solution. Luckily, Johnathan knew exactly what to do and was able to direct the driver. Every time I have been to my storage unit since then, Johnathan has made himself available for me (even just letting me know to call him if needed,) checked on me if I have been there for an extended period of time, and I always need help with the elevator! Because of the excellent customer service, if I decide to move out of this area or to another city, I will stay with CubeSmart. The customer service at CubeSmart is beyond reproach, and something I would never expect from a chain. I have recommended CubeSmart to many friends that have moved from Chicago, and will continue to do so. I do not know Johnathan’s last name, but if possible, please thank him for me. He made my move so much easier and smoother and I am now a loyal CubeSmart customer.