5 years ago
Exceptional Customer Service. Thanks Roberto!
My experience with CubeSmart store 0594 on R street in Washigton DC was fantastic. I must admit my pre planning for storage space wasn't very good. i didn't know my college freshman even needed a storgae space until I arrived to pick her up. It became quickly apparent we needed storage space and fast!
That's when I talked with another parnet who mentioned CubeSmart, I'd never heard of the company before and assumed I should find a Public Storage location. When I arrived I was immediate greeted by Store Manager Roberto even as the pace was swampped with people. He asked a simple question, 'do you have a reservation?' Looking at all the people in the office location I knew i was in toruble when i answered 'no.' Roberto was calm and said 'let me see what we can do.' He then completed helping others in the store and asked me to follow him. We went into the storage area and he asked just the right questions to discern my needs. After a few short minutes he said, 'I think I've got something for you.' And sure enough he did!
This could have been a highly stressful situation. Actually, it already sure a streeful situation for me and my daughter. But Roberto masterfully and quickly liad my concerns and stress to rest. I stringly recommend CubeSmart as a company and brand, and I particularly recommend Roberto and the Washington DC R street location. Real pros!