April 4, 2017
Desmond was a big help getting the right unit and guiding me through the process, thanks!
March 7, 2017
I had never used a storage service, so I wasn't sure how the process worked. I called the facility to make the reservation and received immediate and substantive help. The staff at the facility walked me through every step of the process. Then when I arrived at the facility the staff helped me move my things into my unit and then walked me through setting up my account. The service at every stage was above and beyond what I expected. I would definitely recommend Cubesmart to anyone needing storage help.
December 10, 2016
The place is relatively easy to get to for DC these day (there is bad traffic everywhere). The site is clean and appears secure with 24/7/365 monitoring. The staff was really nice nice, efficient, and super helpful! This is the second storage locker I have rented. The other locker was rented for about five years ending five years ago from another company. This place is far better in every way!
July 27, 2016
I switched to Cubesmart after receiving what I considered a ridiculous and unacceptable rent increase from another self-storage company in the area, which wasn't temperature controlled (even though they advertised otherwise) and closed hours before 10pm every day. The only time I could move stuff to and from was on the weekends. Enter Cubesmart. The office closes around 5 or 6, but customers can enter the facility until 10pm daily. The elevators require a security code that each customer receives and limits them to the floor(s) that their storage space is located on. Cubesmart has been both the cheapest option and the most bang for my buck. I use it to store bikes and tools that I don't use enough to keep at the apartment I rent, which has a limited amount of space. If you're a college student or young professional moving into the area, this is probably the best deal you're going to find. Odds are you'll be paying more for less anywhere else unless you look at options in Virginia and Maryland.
July 19, 2016
In-store customer service was excellent. Online system has been manageable thus far.
July 16, 2016
This Cube Smart storage facility is clean and spacious. It is so convenient and very close to my home.
July 12, 2016
The Manager was more than helpful. He stayed late to accommodate us, and my family and I are grateful for his kindness.
June 27, 2016
Since I began using CubeSmart, I have recommended to many others to do the same. We all have found the storage and the managers of CubeSmart to be outstanding. CBEN
May 4, 2016
The manager that I worked with was very helpful when I encountered a problem with my unit and he came up with a wonderful solution, despite the problem being out of his control.
April 30, 2016
This is an excellent storage facility. I would recommend it to anyone.
April 22, 2016
I'm really appreciated that the worker was very patient and more comfortable to write each other because I'm deaf and wanted to make sure everything re good with storage. so they are good people and keep it up!
March 31, 2016
I used the one on R St in DC. It was clean and well air-conditioned, and the staff was always very helpful.
January 18, 2016
After reserving my unit online, I discovered that the unit was not going to meet my needs, upon arrival. Wynfred, who is the manager, gave me alternatives and made sure that I was happy with the choice. He went above and beyond to "make it work." I highly recommend CubeSmart if you are tired of the run-around and rudeness of other storage companies. This is the real deal.
January 12, 2016
Excellent service and very helpful stuff. I am also very happy with the Convenient location.
August 15, 2015
Easy to unload and load furniture and boxes. Plenty of dollies. Clean facility and management very helpful.
June 30, 2015
My experience with CubeSmart store 0594 on R street in Washigton DC was fantastic. I must admit my pre planning for storage space wasn't very good. i didn't know my college freshman even needed a storgae space until I arrived to pick her up. It became quickly apparent we needed storage space and fast! That's when I talked with another parnet who mentioned CubeSmart, I'd never heard of the company before and assumed I should find a Public Storage location. When I arrived I was immediate greeted by Store Manager Roberto even as the pace was swampped with people. He asked a simple question, 'do you have a reservation?' Looking at all the people in the office location I knew i was in toruble when i answered 'no.' Roberto was calm and said 'let me see what we can do.' He then completed helping others in the store and asked me to follow him. We went into the storage area and he asked just the right questions to discern my needs. After a few short minutes he said, 'I think I've got something for you.' And sure enough he did! This could have been a highly stressful situation. Actually, it already sure a streeful situation for me and my daughter. But Roberto masterfully and quickly liad my concerns and stress to rest. I stringly recommend CubeSmart as a company and brand, and I particularly recommend Roberto and the Washington DC R street location. Real pros! DC
June 6, 2015
One man even helped us to put our frig up top,nice
April 27, 2015
i think this is one of the best storage facilitys in the city.It has a great staff and i would like to thank you for being here for me
February 4, 2015
Very good facility! Nice and clean with good staff!
December 28, 2014
This place is ideal - simple, easy, and great customer service, especially for being in the pithole of customer service - DC! Website is excellent and very easy to use, too.
November 18, 2014
I appreciate the customer service at CubeSmart and especially the team at the R Street NE DC location. It's convenient and they're very courteous. The only issue I've encountered is that I was not made aware of the auto-pay option when I signed up - so I incurred a late fee. I was under the impression that it was "automatically" deducted from my account unless I stated otherwise. Please be aware you MUST sign up for auto recurring payments - either in the store or online #even if they don't mention it to you#.
September 9, 2014
I picked CubeSmart because it is so close to my apartment. I went in and was greeted by extremely nice professionals. I had a cup of coffee while I waited in the nice waiting room and was signed up in a matter of minutes. The facility is clean and convenient. Everyone was helpful. I've already recommended it to friends.
August 11, 2014
The location is convenient and easily accessible. The staff is extremely helpful. After I reserved a unit online, Danny called within a few minutes to confirm the reservation. When I went to find the right unit, Nicole was very helpful with explaining options and services and she did a great job finding just the right unit. Move-in was easy and quick.
July 30, 2014
The facility is well maintained. My experience at the R Street Northeast location has always been very pleasurable and professional
August 19, 2013
This location is the best. The manager Is AWESOME. They are very helpful and professional. I have been pleased with having my belongs stored at this location. The R Street location is the best.
August 3, 2013
The location is great. The staff were very friendly and helpful. There was a bit of confusion about my reservation being cancelled out before within the 30 day window, but the district manager was excellent and handled it very professionally. I would definitely recommend this storage facility to others!
May 30, 2013
Is there some way the lights can stay on until you are finished your visit to your unit. My unit is on the opposite end of the corridor from the trigger device and I have to keep walking all the way down the hall to turn the lights back on. Other storage companies have a timer switch you set yourself.