November 14, 2018
Extremely professional...will remind if needed but not bug...Facility was always very clean and private. My property felt protected.....affordable price.
October 28, 2018
We wanted a climate controlled storage unit, and CubeSmart delivered. The units were always clean and there were hand trucks available to help us move items in and out. The staff was friendly and helpful. I appreciated receiving my invoice by email and being able to set up an automatic payment.
October 12, 2018
After 4 years of my stuff.. everything was great. No smell, no water damage, no bugs! Clean all the way... Great service in front office. Thank you
August 8, 2018
The location was good , able to pull right up to the unit. Clean well-kept area with good security.
July 8, 2018
I especially liked the small detail of leaving a note welcoming us and that the unit had been swept out for us prior to our arrival.
July 1, 2018
Welcoming, professional staff. Good online service.
May 28, 2018
Had a storage unit here for almost a year, never had an issue with facility or with staff. Everyone was very friendly and kind. Will use again if need be.
May 24, 2018
... although I was hung up on via phone call......
May 19, 2018
Very impressed with this storage facility. Very clean, well taken care of. The manager here is awesome (Rachael Myers) Absolutely the best. Covered everything clearly, very professional, very friendly. I am very happy I chose this location.
May 1, 2018
Rachel and Jordon are great employees - always nice and courteous. Place was clean and convenient. I will definitely use again. Thanks for everything! Liz Fontaine
April 26, 2018
I have had storage units with this facility several times over the past several years. I already had 2 units and temporarily needed a 3rd unit. Managers Jordan and Rachael were wonderful in working with me virtually to set up the 3rd unit so my friends could put some of my belongings in it - until I could put a hold on 1 larger unit. They called me as previously scheduled to put a hold on 1 larger unit. When I arrived in VA a few days later to move all items from the 3 units into 1 unit they had everything set up for me to do so. THANK YOU SO MUCH FOR MAKING THIS PROCESS AS SMOOTH AND AS EASY AS POSSIBLE!
April 1, 2018
They had gentle reminders and have been here for many months. I like they their service.
February 3, 2018
Positives: See Review summary. Negatives: Gate is sometimes left open, due to weather or whatever. Outdoor units: Weather stripping was worn out on units recently rented. Rollup doors often very stiff. Lights often fail. Indoor units: Facility needs more carts. Additional signage recommending leaving carts at entry doors. Also, signage needed to remind renters to avoid parking directly in front of indoor storage entry doors. General: "Out to Lunch" periods should be standardized to avoid customer waste of time waiting for office personnel functions.
October 12, 2017
Always clean,no issues,just wish they had more carts available
August 11, 2017
The staff is always friendly and professional. I love having the extra room so close to home.
March 13, 2017
I'm a new customer and Colleen and Ryan provide great customer service. Highly Recommend!
June 5, 2016
The employees at the Cubesmart are very professional and courteous. I started going to Cubesmart after a negative experience with a rival storage company.
March 24, 2016
ANDREA G. WAS THE BEST!!! VERY HELPFUL ON THE DAY I MOVED MY THINGS TO THE UNIT. VERY KIND, INFORMATIVE, AND JUST OVERALL EXCELLENT CUSTOMER SERVICE!
October 10, 2015
A very pleasant surprise indeed. Andrea Patrick are both very good at their work, including being extremely informed & very personable to deal with. An excellent unit to store a vehicle in out of the weather, nice clean & presentable location & situation in addition to being very organized. An overall pleasant experience in every way- very unusual these days !
July 11, 2015
Thank you really great facility n staff. I would recommend them to anyone looking for storage.
January 20, 2015
Great experience-Would rent here again and refer friends!
October 29, 2014
The staff is always friendly and professional. It's like having a garage a few miles from the house where I can store the stuff I don't want to see day to day.
September 22, 2014
I had very limited time to move my three bedroom house into storage. This facility was awesome! Andrea hooked me up with their truck, was very easy to work with and very helpful when I needed a second unit at the last minute. Patrick has been very helpful now that I am trying to downsize to one unit and is working with me so I understand deadlines and costs. They have made a painful experience easier to take!
July 1, 2014
Made the process as smooth and fast and friendly, I LOVE THIS PLACE.
June 29, 2014
great customer service, very clean facility, quite accessible.
June 1, 2014
Andrea was wonderfully kind and efficient at the front desk. She didn't bat an eye when I took one look at our 5x10 unit and panicked that we'd never fit our POD full of belongings in there--she said we could add another unit or get a larger one, whatever suited our needs best. We ended up just fine, but it was comforting to know she was so flexible!
May 23, 2013
I was looking for the cheapest AC'ed storage around DMV area and this was the place. They even gave me a free truck to move my things. I've been with them for 4 years now and I even upgraded my storage. Convenient dollies in the hallways make moving stuff from your car to the unit a breeze. The downsides include 10pm curfew and the fact that there's a large window next to my storage that almost negates effects of AC. It would be nice if they put some blinds on it.