November 18, 2018
This storage facility is well maintained and convenient, and I was a customer there for over seven years. Customer service is reasonably good, but pricing and procedures are complicated enough that they could not always be explained by the person manning the desk. Over my seven years as a customer, the provided amenities declined, and the price for my space steadily increased. When I started renting there, CubeSmart made a truck available on a complimentary basis to customers. There was a dumpster conveniently located at the back of the building for our use. The truck is no longer offered, the dumpster is gone, and the rent is far higher than it was when I started. I believe that my rent in recent months has been far above market, and, in fact, CubeSmart currently offers larger spaces for far less money in the same facility to new customers on the internet. I have been told that these deals are for new customers and are not available to current customers. Furthermore, the only way to reduce my rent at the same facility would be to move my stuff to another space within that facility, a nontrivial (and, in my thinking, unnecessary) expenditure of time and muscle power. I have moved my stuff to a competitor facility, and, though I gave up climate control, I now pay less than half of the rent that CubeSmart was charging and have more space.
October 23, 2018
Large facility and friendly staff, especially Kevin. I would definitely use CubeSmart again.
September 27, 2018
I have been renting with cubesmart for awhile from location to another I got amazed by very good customer service , cleanliness and security features
September 19, 2018
I feel so lucky to have found this storage facility. At my wiits’ end, just got a ‘no’ from public storage because I do not have a driving license nor state ID, I was in despair and suddenly, the Cubesmart website pop up on my iPhone! That was the start of all things smooth and positive: from helpful call center staff, to corporate staff who supported Kevin Boylen and Daniel Kellog, the two people I have much to thank for, to take on my business. They went out of their way to work with their corporate team to help me out, the paperwork I have. I have worked and lived here on a G4 Visa for close to 20 years and this time, I finally went to apply my state ID. The facility is clean, I can access my things easily and it is so convenient when I had to move out. Thank you, Cubesmart: to your most professional and client oriented staff! Thank you very much, Daniel and Kevin, you saved me from a whole load of hassle in addition to moving anxieties.
July 8, 2018
Great experience, clean, convenient and great price.
June 7, 2018
Kevin is an amazing manager. The family Facility really turned around under his reign.
June 5, 2018
I had two units and condensed them into one. I am somewhat disappointed that I did not get a credit towards my existing unit with the balance remaining from the unit I left. I had 3 weeks left and I got out of it quickly to help free up space for cubesmart, I could've waited or done it less rushed if I had known no credit would be given.
May 1, 2018
Opening and closing the account was quick, painless, and friendly. Access hours and location were all convenient.
April 30, 2018
This is a great facility! Wonderful employees and very convenient!
April 23, 2018
From the time I called them in a panic and was taken care of at a late hour about a year ago, to my dropping by suddenly on my way down to Florida to clear our my unit, CubeSmart and all the people working there have been fabulous -- accommodating, professional, helpful, and kind. Thank you! If I need storage space again, I will definitely go to CubeSmart first -- there's a new one near me in Jacksonville, FL!
April 16, 2018
Cubesmart is a wonderful storage facility. I used the storage unit while I was preparing for my move. It is very clean, has easy access to your storage unit and an amazing, friendly staff. I would highly recommend this facility to anyone looking for extra storage.
March 14, 2018
Kevin is an amazing Manager. He's a real person, far better than the managers in the past.
March 13, 2018
Convenient location and employees are great to work with!
March 13, 2018
This is by far the very best storage facility I have ever used. Clean. convenient. Excellent customer service. Kevin especially gets a thumbs up! He clearly explains unit availability and price options based on my storage needs! I would recommend this CubeSmart to anyone!
March 1, 2018
I have been storing with the Cube Smart in Mosaic District for a while and have had a fantastic experience with them. The location is convenient, space is clean and very open. Most of all, the manager Kevin makes the experience better than any other storage place I have used. He is always willing to help and goes the extra mile. My favorite aspect is that they will accept deliveries if I am not able to be there, which saves me time and therefore money.
February 19, 2018
Management is great! Switching units was easy! Climate cooled is a huge plus!
February 12, 2018
Great facility, super convenient for movers and for me, and great security. Mostly though, AMAZING customer service. Can't say enough good things!!!
May 9, 2017
I've been renting a space here for the last 4 years and have never had any problems. The staff is always helpful, the facilities are clean and the rates are reasonable. I wish they still had on-site dumpsters but I guess too many people who didn't rent at the facility took advantage of the bins outside and dumped their garbage there so the facility stopped this service. Jimdo
March 21, 2017
We have used this facility for a long time and always receive prompt and helpful service. Great place.
January 8, 2017
I have always been treated well by the staff and received excellent customer service.
November 2, 2016
I have rented this unit for 12 years with no problems. It's clean and well lit. Service always been courteous and helpful.
January 6, 2016
This facility is a good one well organize and the staff is lovely and sweet any way i like her
November 19, 2015
Cynthia, Manager was very professional and customer friendly. Dan, Supervisor at the 800 number was the reason I decided to go with CubeSmart. Dan showed great customer service skills and was customer friendly. He showed great concern that his rep. was not helpful and friendly. At first the rep. Anita, who answered the phone seemed to acting as though I was keeping her from something. She was really rushing me. I know they are busy but give a customer time to answer their questions.
July 14, 2015
I feel very secured and well serviced by Cube Smart. The best.
January 8, 2015
They need to offer payment via bank draft for businesses.
June 23, 2014
I have used cube smart in Vienna and now in Falls Church for quite some time. The facility manager is courteous and professional and I have had no problems gaining access to my storage unit at my location.