November 12, 2018
This was my first time storing our belongings and I was a little nervous about the logistics. After talking to both Christina and Audrey on the phone, it was apparent that they knew what they were doing and I had no doubts that this was the right place. I would highly recommend this facility...clean, dry, no problems. Easy check in and out. Great customer service!
November 1, 2018
Customer service at this facility has always been exceptional from day one through the last day. The onsite employees are real friendly and gave me the impression they wanted to serve the customer, it wasn't just a job they had to do. I highly recommend this location.
September 18, 2018
Easy to rent, great customer service, clean facility but could use a little road repair (pot holes).
September 5, 2018
Easy access, easy to sign up and move out. Always helpful with questions.
August 8, 2018
Very friendly staff , clean storage unit and a fair price. Thanks again .
June 21, 2018
Renting from this location has always been the best in terms of access to the main highways. We have rented before and have never had any issues. Now we are going to be renting more storages at this facility. We only wish that the "Book another storage" button or link would be on the already rented storage account page. There is no link on the customer account page...and that would really be a plus. It would make navigating the website easily so you dont have to navigate several pages. Thank you CubeSmart. Andrew Suge
June 5, 2018
I would use Cubesmart again and recommend to friends family. Using the free moving truck is the PLUS. Easy access to storage and economical. Customer service is outstanding at the Culpeper Va facility. I also used the toll free number to reserve and the online payment options.
April 9, 2018
I love having my storage here because the staff is friendly and I know my stuff is safe
April 2, 2018
Aspen and team were friendly and helpful, andthe location and facility are convenient and secure. I would recommend without hesitation.
March 1, 2018
The office personnel made me feel welcome from literally the moment I pulled in! I’d recommend this place to anyone!
February 10, 2018
The cube smart personnel were very helpful and professional and made the double process of securing a storage unit and renting a truck on the same day very easy. The facility feels secure and well maintained.
November 4, 2017
We used a 10x20 unit at this location for almost 2 years. Easily accessible 24 hours a day. Staff is friendly and helpful. Had issues paying online for about 4 months but was able to pay over the phone at no extra cost until the website issue was resolved. Pricing is better than locations a little further north east. We moved and the same storage unit size is costing us almost $100 more a month in Wood bridge, VA. Too bad we couldn't keep this one.
November 3, 2017
Easy access. Impressive cleanliness. Highly recommend this storage facility
October 31, 2017
It took forever to log in to get my bill paid I emailed 4 days ago and have heard nothing back.
September 10, 2017
Nice & helpful office staff available for assistance. My mom is in her 70s. I feel very safe taking her to get into her unit at any hour. That is a huge priority. The black top is clean swept any time we are there. It would be great if you gave a credit for long-term customers instead of an increase.
July 11, 2017
Great customer service. Willingness to help you when needed. Hours are great also.
April 22, 2017
Staff is very friendly. The facility is very clean and easy to access!
March 30, 2017
Cindy was very helpful in trying to meet my needs.
February 20, 2017
i have two units @ the above listed facility (Unit #s 1110 & 1136). they were rented @ different times & thus have different account #s.the only one i can access & check my account status for is unit # 1110 but not for unit # 1136. i need to be able to change account #s online to check the rental pmt. status of these two units. perhaps they can both be listed under my email address & hence be listed when i access the pmt option online. thanks
January 26, 2017
I live in a mobile home and space is limited...so I store my stuff here. I know it will be safe.
January 9, 2017
The folks at the Culpeper Cubesmart are always so friendly and professional. I live out of state but have had to store some things in Culpeper for quite awhile. I've never had any problems. Payments are easy to make online. When I do go by the storage unit, everyone is very helpful.
December 16, 2016
I love this place. I have used them twice in the past two years and the staff is wonderful and the units are nice.
December 15, 2016
The customer service is amazing quick and confidential and the 24hr access is superb my dad recommended me
November 3, 2016
Great staff and very helpful with anything that we may ask about or need!
August 23, 2016
The storage we use is the perfect size. The customer service was great, quick, and helpful during our stressful move.
July 6, 2016
The facility was clean and the staff was very friendly. The customer service person was in the middle of dealing with a difficult Penske customer, but she remained calm and was still very helpful to us, as well as the other 2 people that were waiting to be helped even though she was working alone on this particular day.
May 26, 2016
Service was excellent. Representative was friendly, professional and efficient. Showed me the unit, filled out the paperwork and had me on my way in no time. Unit was clean and well maintained. Property was in great shape and is secure.
May 11, 2016
I love the facility and how it is very secured. It is also very clean
April 29, 2016
If you need storage in this area I would highly recommend going to see the ladies at store 6533!! Connie is awesome!! well all of the ladies are awesome, patient & very kind.
March 28, 2016
I have rented for over two years at store 791, in Culpepper, VA. Since the beginning I've found the customer service to be great. Under the site manager Cindy Barber, ever detail of service is always attended to. When I have reported something out of place the office already seems to know about it and is letting the offender know such practices aren't tolerated and takes direct action to see the problem is taken cre of immediately. Beyond keeping the facility in safe and presentable shape, the staff is personable. They seem to know the renter of each unit by sight. It is personally comforting to know that I am welcome and that the property I have stored is being protected. The consistently high quality operation at store 791, is due to a leadership driven persuit of excellence by Ms Barber. There just aren't enough folks like her out there and other customers of store 791 who I've talked, to seem to all feel the same.
August 26, 2015
very friendly... great service... rental with Cindy
January 30, 2015
Always clean and safe, would recommend to friends and family..
January 15, 2015
very nice people that work there . i enjoy going there and chatting with them
November 20, 2014
I love the people you have working for your company. They are some of the most sincere people I have ever met in the customer service field. I would recommend your company to anyone looking for a top notch storage facility.
March 21, 2014
I came in to get a storage unit because I am moving into a smaller home, I have a very outgoing personality as it is, but the lady I dealt with had one right back and I loved it! A storage facility isnt really a place I go to thinking Id have a good time, but I did :)
January 8, 2014
The facility is always very clean. I feel safe when I'm there, and I feel my belongings are safe. The staff is courteous.
December 27, 2013
This is one of the better self storage units we have used.
September 6, 2013
I've been renting a storage unit for over 5 years and I have to say this is the best storage facility in the area!! Every time I go into the office the employees are always so friendly and willing to help with any needs and answer any questions!!
August 23, 2013
Wonderful and friendly staff. Its very clean and the staff explains everything so there is no confusion. I checked 5 different storage units and this one was the best.