May 28, 2020
No issues hapoy with facility & staff. 2nd time leavibg a review
April 12, 2020
The only issue I have is finding the carts sometimes. They aren’t always in the front even though the sign says return it to the front; sometimes they are in the hallways. So just look around!
April 1, 2020
Clean clean clean facility. Very very very very Friendly employees.
March 27, 2020
Juste wanted to say that Roland, made my day, by being kind with a smile and was really listening to my situation !!!!! I know we all are going through some rough times at the moment with this carona virus!!!! Sometimes a smile and being treated like a real person from strangers is all i need to get through the day! So thanks for makin my day!
December 12, 2019
I have had the best experience here! This place is so clean, I don't see spiders or webs anywhere, ants and thankfully no rodents. They stay on top of this place! They are very reasonably priced. A lot of places when looking for storage charge rediculous prices! When I found cube smart in diamond bar, i was so grateful, the prices for the space, the whole property is clean, security has been great, customer services and management »» AMAZING!! They are always polite, respectful, they make an effort to remember you and you can't find that type of personable experience anymore! They help you understand your bill if need be and any other information you need! This place is 20 minutes from where I live and I don't care, I'd rather drive 20 mins to get the customer service they provide and for the reasonable price I can afford for my storage!
December 9, 2019
Really amazing customer service and organized safe storage facility
July 21, 2019
thank you for the hospitality and helping me with getting a storage unit much appreciated
July 10, 2019
Great customer service and management by Roland! Place is always clean and the prices are very reasonable.
June 28, 2019
Great office management facility is nice great hours staff is friendly they have 2 carts to help you move your stuff great prices
May 27, 2019
Good service . l enjoy to use it. I need to get into my account to pay for the bill , but couldn'tget into it. whatshould I do?
December 7, 2018
The Self Storage is what I expect, couldn't ask for more. Staff are helpful, they almost anticipate your need and ready to help.. The place itself is safe and secure.
November 26, 2018
It’s a great storage facility with a friendly staff and good security. It was also very convenient because of a late hours not all storage facilities are open until 10 PM which was excellent for me.
September 25, 2018
I would recommend this facility to my friends and family. The staff is friendly and was willing to work with us and our changing needs for the past six years. Will definitely utilize their services again if we ever require storage services in the future.
September 25, 2018
Definitely a great place to store your things. Everything is secured and checked all the time. Always had help from staff whenever I needed it during business hours.
September 13, 2018
Great service at a safe, secure location. Thanks for being there when we needed you!
August 27, 2018
A few months I’m storage and everytime I had to add or remove the place was well maintained. Consistent. I gave my vacating advance noticed and within hours they had processed and confirmed the vacancy
August 23, 2018
Easy access and easy to do business with. We only need the unit during the summer months when my daughter needs to move out of her college apartment. Great temporary solution !
August 11, 2018
Nice and friendly place to store our belongings for many years.
August 2, 2018
Great facility and well maintained. Customer service very helpful too.
May 30, 2018
I have changed storage space within the same facility. Good facilities and good service. Customer service is prompt and will assist properly to solve issues.
March 30, 2018
I had wonderful experience here the people are great and helpful.
March 7, 2018
Thanks to Roland and staff. Very helpful and smooth processes.
February 12, 2018
My experience with Cubes Smart Storage has been great! Site is clean and secure. Haven't found any rodent damage to any of my stuff over a span of 3-4 months. My only complaint is that they don't prorate your rent. I didn't get the keys to my new house until 2 days after storage rental due date, this was totally out of my control but had to pay the whole months rent. They told of this at the beginning though, but I dislike the practice...
February 6, 2018
Resident manager goes the extra mile for me All the time
January 28, 2018
Excellent customer service Price Well maintained facility Security
January 12, 2018
The management at this facility is top notch. They made the whole rental experience so easy. I will deffenty be telling my friends about this place. And it is so nice that the bathroom is always open and clean , even when the office is closed. Great location with it having freeway access to both the 60 and 57 freeways. Stop in and see for yourself that this place and the management ROCKS!!!!
August 1, 2017
Good place.and people are always helpfull. Trusted places to store.
July 15, 2017
The facility is very clean and the staff is very helpful.
April 14, 2017
Been here for several years now and the people are nice and always helpful. Definitely recommend Cubesmart in Diamond Bar.
February 3, 2017
Prices and spaces I'd imagine are comparable everywhere, service isn't. The Cubs Smart team at the Diamond Bat location are awesome. Managers and associates truly serve and are always available and responsive when needed. Thank you CubeSmart Diamond Bar. You guys are the difference makers.
December 10, 2016
I love this location. The units are very clean. There is always carts to help you with your move. The employees are super nice and polite always happy to help with any questions I have. This storage facility has convenient hours for the office. They are open on Sundays too. The gate hours are also very convenient. They open really early at 6:00 a.m. and you have till 10:00 p.m. to get in and out. I would definitely recommend this storage facility.
October 27, 2016
This storage facility has excellent customer service and they will do their best to handle any concerns or problelms you may have. The only thing that i wish were different is i wish "CubeSmart" would allow me to have two credit card numbers linked to my account. They said they will auction off my storage unit contents if my account is not paid for 44 days. i often travel overseas for many months at a time, and sometimes my primary credit card account may be put on hold for whatever reason. i would like to have a secondary credit card number on my account, so that if my primary credit card doesn't work for any reason, my storage unit will be charged to the second credit card that i provide. my life's belongings and everything materially important to me is in that storage unit. i cannot risk losing the contents. this is a big concern to me. but otherwise, i am very happy with "CubeSmart."
September 30, 2016
Thay are always very helpful! The call center is also very helpful. I had to call oneevening because I forgot my code to get into the gate and the customer service was quick and frindly!!
April 24, 2016
Everyone that works here is so nice! Wish the units had their own lights.
April 22, 2016
it is very good storage clean and it is affordable according to the size you want close to the city i live in open and close hours is very good and the facility has good equipment to help customer do stuff that make this facility excelent
April 6, 2016
I recently had to downsize my storage unit. The manager and staff were fully cooperative and facilitated the shift. Part of it involved using on site rental truck for $10 to move some of the contents to my home. What a deal!!
November 9, 2015
WOW!!! Amazed with this company. Excellent on cleanliness inside and out. The staff is so helpful. So Satisfied!!!! Thank you Roland :]
September 16, 2014
This is a secure facility with good associates on board. Always around if needed and easy access in a relatively secluded area of Diamond Bar CA.
July 9, 2014
Staff is welcoming and has been willing to answer all of our questions. Carmen was the best!!! Thank you for all of your help.
June 5, 2014
The staff was very friendly and helpful. The rates was so much beter than any other storage companies I had checked.
May 16, 2014
The Team in Diamond Bar were very helpful. They called me after I made my reservation online, worked with me when I needed to move my unit to a larger space. Helpful and courteous. I would recommend this facility to family and friends.
April 4, 2014
The agent showed me the unit. It is easy to access but it is secure.
February 21, 2014
Everyone I have had the pleasure of working with in the Diamond Bar location are wonderful. They are helpful, courteous and caring.
January 22, 2014
Wish it were 24 hour availablity for easier access.
October 26, 2013
Friendly staff, clean, secure and accommodating....
September 27, 2013
Like the storage facility, esp the hours. I needed into my online account and my password did not work so went thru the retrieval process. I was sent an email which had four different passwords. None worked. I finally found another email with four more passwords, and the fourth one worked. Suggest you look into that procedure; pretty frustrating for the customer.
September 6, 2013
The workers are wonderful, helpful and friendly. Always available to help.