Reviews of This Facility

Mostly great!

Star rating 4 out of 5

October 25, 2018

The storage facility worked out very well for our family as we moved from one house to another. The staff is very friendly and could not have been more helpful. Truly the only issue I ever had was that the garage door closes way too fast. I understand it’s a security feature, but I’d be loading my van and it would close on me in less than 3 minutes. It was a big hassle when trying to load or unload. That being said, everything else about this facility was great and we were very pleased.

excellent customer service

Star rating 4 out of 5

October 22, 2018

The girls from the office are an example of excellent customer service.

awesome storage facility`

Star rating 5 out of 5

October 22, 2018

I have been there for 8 years and I have had nothing but the best experience starting with the staff. Wonderful group of people who are always willing to listen and help with any questions or concerns. Will always recommend this facility.

Great storage facility

Star rating 5 out of 5

October 8, 2018

rented unit in Medford facility. we dealt with the manager wendy black helped us out a great deal very us every step of the way.

My stay in the store was great.

Star rating 5 out of 5

October 3, 2018

I am very grateful for the attention that your employees gave me, they are the maximum. I recommend 100% for them.

Very accomodating, no-hassle! Very satisfied!

Star rating 5 out of 5

October 1, 2018

I had to move in a hurry, so rented some space for a few weeks to store some important items. I was able to retrieve those things no-hassle and managed to be able to come back to Boston, pick up my things and move to my new home. The representative was very helpful, and this was literally the best and most friendly self-storage facility I have ever had to use. Thank you CubeSmart!

If you need storage, this is the place

Star rating 5 out of 5

July 17, 2018

We found ourselves staying with family for 4 months and had to put the contents of our home in storage. We checked into a number of places and no one bothered to take the time to answer our questions until we met Kristen and Wendy at the Commercial Ave facility in Medford. They gave us tips on how to maximize the space, suggested movers and remembered us by name! When we moved into our new home, it was exciting but a little sad to say bye to them. They both always went above and beyond.

Really great and convenient

Star rating 5 out of 5

July 9, 2018

As a first time storage renter, I wasn’t sure what to expect. I was pleasantly surprised to have such friendly and personal service and attention. The facility is spotless at all timeswith easy access to the units. Wendy walked me through all the all the info and paperwork and made everything so easy. Kristin is a great manager,and I feel as if I made two new friends. I’m going to miss these two ladies.

Wendy was great...

Star rating 5 out of 5

July 5, 2018

Needed a small storage unit while in between selling my condo and moving to DC and Wendy made the entire process so easy.

Great self storage facility

Star rating 5 out of 5

July 2, 2018

Hats off to Wendy for her superior customer service! Friendly, funny and her good sense of humor was so refreshing on a 95 degree moving day! Facility is clean and climate controlled, and so easy to move your stuff in and out of. Also great location.

Nothing but nice things to say!

Star rating 5 out of 5

June 12, 2018

Great space to store things. The girls in the front are so helpful and easy to get along with. Stored things there for several years and used multiple different size units. Always a smooth transition. Would highly recommend or use again if I need storage :)

Excellent on every level!

Star rating 5 out of 5

June 6, 2018

So impressed with this facility (Somerville/Medford MA). The building is IMMACULATE, very organized and very secure, the 2 women managers were pleasant and professional. Highly recommended, will absolutely return for any future needs.

Great Customer Service on site

Star rating 5 out of 5

May 30, 2018

Had an excellent on site staff that was always accommodating to my needs regarding the movement of my storage items.

It is okay.

Star rating 5 out of 5

May 23, 2018

It is an okay storage facility. Wendy was very helpful! I thought it was expensive, would have stayed longer.

Exceeded my expectations

Star rating 5 out of 5

May 6, 2018

I had a great experience as a tenant here. Wanda and team were extremely accommodating and friendly, the facility was both convenient and well maintained. I plan on going back for any future storage needs.

Great self storage facility!

Star rating 5 out of 5

May 3, 2018

I thought we were only going to keep the unit for a year. Then life got in the way. I always knew my “treasures” were safe! Thank you!

always a good interaction with staff

Star rating 5 out of 5

May 2, 2018

Kristen is very friendly and always easy to work with.

Clean facility and Wendy and Kristen were wonderful .

Star rating 5 out of 5

April 27, 2018

Hello I only needed storage for four months it was a good experience. Wendy and Kristen were outstanding and made the experience easy and enjoyable . I would recommend this storage facility and also made a yelp reviews to that fact .


Star rating 5 out of 5

April 21, 2018

Kristin and team or helpful and always there for us. We recommend this facility to anyone who is storage needs!

Met all of my storage needs

Star rating 5 out of 5

March 5, 2018

The staff was great! They were very accommodating, personable and knowledgeable. The facility was exactly what I needed at just the right time. I only left due to my own space becoming available (newly constructed garage). First place I'd go if the need arose.

Great facility and service!

Star rating 5 out of 5

March 1, 2018

Kristen and Wendy have been outstanding! Very helpful and personable. I appreciate the accessibility for evening hours. I'll be happy to do business again when I have need.

Convenient location and friendly staff

Star rating 5 out of 5

February 2, 2018

I needed a place to store my things in between moves but had no experience with renting storage spaces. I was nervous because I heard the word "lease" and thought of the Boston word for "trap". I was put at ease by one of the friendliest and personable customer service people I've ever met, Kristen. She patiently showed me multiple units before reserving the one that was right for me. I didn't know if I would be holding my things in storage for two weeks or two months. She helped turn an extremely stressful moving situation into something that, to be honest, wouldn't stress me out if I had to do it again in the future.

Great storage facility

Star rating 5 out of 5

January 29, 2018

I enjoyed using this facility it was close to my home when I need to get something out of there. Kristen was very helpful when I was first looking the facility. She is very out going and her assist is just as pleasant. I have recommend people to this facility for this reason and the prices are good.

Clean and professional

Star rating 5 out of 5

November 20, 2017

Great storage space. Maintained very well. Have only been there for about 6 months so far, but all is well.

Great self storage facility

Star rating 5 out of 5

October 21, 2017

The office personnel are very informative and very nice. When you call with a problem, they always help to straighten it out. This is the best facility I found. Thank you and keep up the good work.

Great area and staff

Star rating 5 out of 5

August 26, 2017

The location fits my needs longtime renter. I find place in good shape and management is great .

Kristen has been incredible

Star rating 5 out of 5

June 29, 2017

You have a very nice facility but Kristen makes storing items with you exceptional. She is a nice person and fabulous problem solver. Thank you Kristen for working with us!

Great storage facility!!

Star rating 4 out of 5

June 19, 2017

I am so glad I found Cubesmart online! The managers at the one in Medford were so kind and helpful! This is my first storage unit and I'm glad I chose there

Great site and customer service!

Star rating 5 out of 5

May 18, 2017

We rented a storage facility a month ago and the people at CubeSmart could not have been more helpful and more friendly! Everything was explained to us perfectly. The place was spotless and we were very impressed with the security measures they take to keep people's possessions safe. I can'r speak for all locations, although I am sure they follow suit, but the Medford, Ma location is wonderful!

Spacious unit with great customer service!

Star rating 5 out of 5

May 17, 2017

I was navigating moving my son out of his dorm room and half way across the country for the summer when I called CubeSmart. A representative answered my questions patiently, found the most competitive pricing, and followed up with a phone call a few days later with reminders about timelines and due dates. They also suggested ways to make the unit the most affordable for our short term needs. Kristin, the staff person who helped me over the phone, was extraordinarily helpful and kind. We were able to fit 3 students' belongings including a small apartment-style coach, mini fridge, & TVs in a 5 X 5 X 8 unit with room to spare. Consider Medford's CubeSmart for any of your storage needs, but in particular it is an easy and affordable way to store your college student's belongings over the summer. I will definitely be a returning customer the next 2 years!

Best service ever

Star rating 5 out of 5

April 16, 2017

Kristen and the other woman who works there are professional and friendly. More importantly they are hysterical and I love seeing them!

Great customer service!!!

Star rating 5 out of 5

April 15, 2017

Wendy help us in every way to make out experience a great one!!

The most trustworthy name in storage!!

Star rating 5 out of 5

March 10, 2017

I lost my shop of 10 years and needed to store machines, locks, all sorts of locksmith equipment. I was greeted by Wendy and she went thru all of the features etc of the facility. It's secure and very well run! She and Kristen were a delight to deal with. Very happy with the deal!

Consistent excellent customer service! Building environment clean and secure

Star rating 5 out of 5

January 15, 2017

I have enjoyed keeping my important work related components here at CubeSmart in Medford, MA. The staff has been consistently knowledgeable and helpful and have always been available to answer any and all my questions with attentiveness and courtesy. I appreciate knowing my belongings are in a secure and protected environment.

Medford CubeSmart is AWSOME!!!!!

Star rating 5 out of 5

December 7, 2016

I think the staff is very professional. Kristen has been taking care of me for may years and seems to know the answers even before I get the question. Wendy is also awesome and is very friendly in the office. Because of these girl I have chosen to stay at this facility as they treat me the way Customer's should be treated as I have had options to transfer to other self storage companies.

Reliable and secure

Star rating 5 out of 5

October 13, 2016

The staff is always very helpful and knowledgeable and attentive to my needs and requests. Thank you for providing a wonderful and secure place to store my equipment!

love it

Star rating 5 out of 5

July 1, 2016

They are very friendly the management at this facility is outstanding. She takes time to make sure every thing is understood and you get what you need if unsure she will show you what se thinks you might need and lets you make the final decision. The other workers are the same as their manager.

Excellent Store

Star rating 5 out of 5

June 6, 2016

I love going into CubeSmart Medford. The employees are always so pleasant. The General Manager Kristen is fantastic, she never hesitates to answer questions and is also very personable. CubeSmart is lucky to have such a wonderful person running their store! \ Best Regards One Happy Customer!


Star rating 4 out of 5

May 9, 2016

always great people and a great Facility. Nice Nice Nice

will tell others how secure this place is

Star rating 5 out of 5

April 15, 2016

Great service and convient and accesable at all times

Great overall experience - thank you Kristen & the Medford, MA team!!!

Star rating 5 out of 5

October 22, 2015

Kristen Guenther, GM at the Medford Cubesmart facility, is fantastic! She was there for me a few years ago when I needed last minute storage for my entire apartment. She was extremely efficient in suggesting what size unit to get, drawing up the contract, situating me with supplies needed for my move (ie lock for storage unit, packing boxes, etc), and even helped keep me calm during a very stressful time! Coupled with her outstanding customer service, it is noteworthy to mention that this facility is immaculate, secure and safe, and the people who work there are awesome. Thank you, Kristen, for being a true representation of excellence in customer service! Keep doing what you're doing, Cubesmart!

self storage facility

Star rating 4 out of 5

August 13, 2015

I try to call and never never get a person sometimes you just have a question that you need to talk to someone and if I leave this storage that will be the reason I find Kristal Guenither to be very helpful

Best Storage Place Ever!! Best customer Service Ever!!

Star rating 5 out of 5

July 27, 2015

Cube Smarte is the most Consideriate Storage place you can bring your belongings too!! Kristen is an Reliable, Outstanding, Independent, Honest, Quick on her Feet, Trustworthy, Commpassionate, Devoted Women I have Ever met in my entire life!! She's so good to me! i can't Thank her Enough for that she's done for me in this past year that I've been there! She's always on top of everything!! I'm Grateful for her-Honestly I am! Then there's Joe he's new. He's Cool too! He's been good to me as well! This Storage place has been an amazing Experience for me! I can not even begging to Say Thank You enough times to Kristen & Joe!! There always there when I call & need Anything & if I need help! They always sexy through with there promises as well!! There the BEST!! Cube Smart Rules!! Jamie L. Callahan-Collins July 27, 2015

Great self storage facility

Star rating 4 out of 5

July 18, 2015

Good self Storage, but i don't want you to increase my rent every year, because I have been your old customer for long time. Thanks Khanh Chung

great storage facility!!!

Star rating 5 out of 5

June 22, 2015

very convenient and the staff is great! very good price too!

Great location and service!

Star rating 5 out of 5

April 25, 2015

This location is ultra convenient for my husband and I and the hours of access are great as well. The staff at CubeSmart Medford are also great! So helpful and accommodating and really eager to assist and offer a unit that will best meet our needs. We've rented a unit at another storage location before and the pricing and customer service at CubeSmart really can't be beat.

Staff is excellent

Star rating 5 out of 5

January 13, 2015

Staff at the facility is always helpful and a pleasure to deal with.

Love this place!

Star rating 5 out of 5

October 27, 2014

Absolutely wonderful facility, plus the manager Kristen makes going to this place just like you were stopping by your friend's or family's. Couldn't be happier with my switch from the storage facility who shall not be named ;) Thank you for existing. Great prices, super clean and an enjoyable trip.


Star rating 5 out of 5

February 15, 2014

I rented a 5’ x 5’ climate controlled unit. Good price plus the first-month free offer = very good. The move-in went smoothly thanks to the Manager, who guided me through the process before hand. I recommend this place 100%.


Star rating 4 out of 5

January 31, 2014

Never had a problem, staff always helpful! Good! no complaints at this time.