December 5, 2018
Storage unit was clean, staff was friendly and price was fair.
December 1, 2018
When you rent a unit, Mike walks you to the unit, shows you how to operate the door, and how to use the lock properly. Gail and Mike are helpful, friendly, and answer any questions you have.
November 29, 2018
From customer service to the unit itself, I am very happy that I chose cubesmart.
November 27, 2018
This is my favorite storage place. First month was free but 2nd month paid $180. Prices are a little steep, so don't really feel anything was free. Gail and Mike were great to work with. Also free use of the truck is awesome!! Saved some money there.
November 15, 2018
I was very happy with my experience at Cubesmart. Gail & Mike were great front desk reps. It was very clean and well lit. The security level was outstanding. I will always use Cubesmart in the future for storage needs. Thank You!
November 6, 2018
Super clean, safe, friendly staff and great location and prices. Mike was phenomenal!!!!! Highly recommended
November 5, 2018
The team was easy to work with. They even informed me when I did not properly secure my unit at some point.
November 5, 2018
I've had nothing short of superb professionalism and honest communication at this site. The place is very clean and I feel extremely safe with my belongings there, considering I no longer even live in state and travel. They sell packing materials (large/small boxes, hanger boxes, tape, etc), have numerous size storage units available, and multiple levels of safety upheld for protection. Mike and office crew are outright outstanding! I highly recommend this place!!
November 4, 2018
The location was perfect, and Mike, the Manager was always eager to make sure I was satisfied with the service.
October 25, 2018
I have had my belongings at this storage facility for a couple years, at least and I have been absolutely pleased with the staff and the facility. Thank you!
October 9, 2018
I would highly recommend this company. The staff were always amazing and willing to assist.
October 1, 2018
It was my first time renting out a storage unit and I couldn’t have done it without the help of Gail and Mike! They made everything go smoothly with my move-in and move-out from the storage unit. Great customer service and super friendly staff! Thank you so much!
September 27, 2018
They had the right size unit for me. If was clean and they had the unit near the door so I didn't have far to walk.
September 24, 2018
I love this place. Wonderful business and personal
September 19, 2018
I used this facility for over a year. Never a problem with anything. Great location, ease of access and excellent customer service. Thanks guys!!
September 16, 2018
Always clean and secure people always around and you have access to your storge items.
August 29, 2018
Every time I went by the storage it was clean inside and out, the facility was clean and well maintained. I found the staff and manager to be very nice and helpful. I only needed temp storage and when I was finished the manage was very helpful in closing out my unit. I will use in the future.
August 6, 2018
Great customer service personnel , and the convenience of the facility worked out good for us.
August 5, 2018
After six months a substantial rate increase with no reason. Why would have been nice to know.
August 4, 2018
Great facility to store all my items and I’m happy with the customer service
June 30, 2018
This location is awesome! Mr. Mike is the best at this location . Great service, kindness and very helpful staff.
June 25, 2018
Gail is super helpful and friendly. We have 2 storage units. The process was very easy. Easy access and very clean.
June 23, 2018
Thank You for a great experience with storage. This was my first time using a storage facility and WOW... Mike and his team helped me from move in to move out. They are friendly and the security is second to none. That gave me a great peace of mind during the time that I was separated from my things. As I moved in to my new home I was reminded of what a great experience that I had. All of my furniture was clean just the way that we packed the unit. Thanks Again for a great "stay".
June 23, 2018
It was the first time for me to rent a storage space. I was pleasantly surprised with how easy it was to access the space, the security and the convenience. The customer service was excellent. If i had to rent again I would have no hestitation in using your facility.
June 18, 2018
Office manager went above and beyond expectations!
June 17, 2018
We had our property stored for almost a year and it was intact when we were ready to remove it. Service at this facility was excellent, and I liked the security protocol requiring a second log-in at the elevator. My only concern was that we saw suspicious characters arrive at the location and try to piggyback their way in on bona fide customers’ log ins.
June 7, 2018
The facility itself is extraordinary. Clean and secure I never had ato worry about the material condition or safety of my stuff. Convenience does suffer a bit at the expense of security but that is the case no matter what is being talked about. The attendants and employees are friendly and helpful and will go out of their way to make sure you are taken care of. I also really appreciated the military discount! I will use this facility for all my future storage needs when in Jacksonville!
June 5, 2018
Over great place customer service xcellent Good securities an very clean easy to get to an no problems. The only thing when I was done with the unit it would be nice if it was pro rated an I was paid up till the end of the month an not using it . An that could be a couple bucks on my pocket an not the company's .
May 14, 2018
David was always willing to help and made things happen.
May 8, 2018
Great storage facility and excellent staff. Extremely clean.
May 1, 2018
Stop Raising prices after inventory is in storage.
April 30, 2018
Customer service there is very good the place is very clean and I has great security cameras
April 4, 2018
Always helpful with questions. Super staff at this location.
April 2, 2018
Great people to work with, always helpful and go the extra mile.
March 24, 2018
Both managers at the 8585 Touchton Road facility were very knowledgeable and helpful to me especially since I had never rented a place before. The facility is very beautiful and clean. The lighting was very nice too. The temperature in the building was perfect. It was not too hot or too cold. I felt very safe each time I would drop by to get something out of my unit. The keypad system worked very well. My four months of storing my entire house was a wonderful experience. Thanks so much.
March 20, 2018
This is a useful storage facility. Process was timely.
March 19, 2018
Love it Great customer service. Always friendly and helpful!
March 16, 2018
I had a wonderful experience for the time I use the storage service.
March 11, 2018
I loved the employees here. The facility was excellent also. Would highly recommend Cubesmart on Touchton Road to everyone looking for care free storage at reasonable pricing!
March 11, 2018
Clean and convenient storage facility. I highly recommend it.
March 8, 2018
Very helpful from the start and a very well placed location.
March 4, 2018
Thank you Mike and the rest of the staff you guys are great keep it up
March 1, 2018
The storage area is clean and well-lit. The parking lot is secured and well-lit.
February 28, 2018
Awesome staff, very clean and I love the location.
February 13, 2018
Very helpful staff and love the units. Mike is very friendly and helpful!
February 13, 2018
Definitely recommend this location. I have rented storage in different places over the years and this was the best so far. The staff really goes the extra mile for the customer.
February 12, 2018
This facility is nice, bright and clean. The people in the office couldn't be more helpful.
February 10, 2018
Prices are a little steep for storage. But overall a nice facility that is safe to store items.
February 4, 2018
We utilized Cubesmart for storage when my husbands lung cancer treatment necessitated an out of state move . Regrettably my husband eventually subcummed to the desease and our family endured a string of trials for over 6 years . During that extremely difficult time The Manager Mike Conneta and his staff ensured our property was safe and secure. When the time came that I arranged for an out of state transport, Cubesmart was vigilant and ensured the unit was packaged and loaded up as if it were there very own . I will forever be grateful for the kindness and professionalism of Cubesmart.
January 17, 2018
Friendly staff - they treat you like family & always maintain the property... The security is unbelievable - I'd love to live there it is so secure
October 6, 2017
I love this place they employees are GREAT AND HELPFUL MS.GALE and MR.MIKE i thinks is hie name are the best .
October 1, 2017
Always attentive to the customers needs and concerns.
September 22, 2017
Check-in process was fairly quick. Staff was pleasant and helpful. Facility is nice/very secure. "Climate control" could be a little better. It was hot in there. Be sure to bring homeowners insurance declaration page with you, if you don't want to purchase their mandatory coverage.
April 20, 2017
I like the storage unit but every few months they go up on the rate which I think is unfair. They say it is under demand so they can change the rate whatever they want.
March 31, 2017
Excellent self storage facility! Awesome customer service ! Would always recommend this storage location.
February 5, 2017
Brand new facility, very clean, climate-controlled. Helpful staff, I thought the prices were already pretty good and then was told there are even better deals when u reserve online. Nice place, spacious, and big freight elevator is very convenient. Got to speak with Gail, Mike, and Jeremy - all very helpful. I've been to two other storage places, but I think this one is just nicer. One suggestion I would make is to bring your own lock, just buy a cheap walmart lock. I've been at this storage facility for a year with no problems. Thank you, Cubesmart! - Jason
February 3, 2017
Mike is awesome! This storage facility has a staff that will always go the extra mile. I have moved around a bit and have experienced other storage facilities but this one hands down is the best. The environment is clean and moving everything i needed to move out of my three bedroom apartment into the storage unit was as easy as it could get. I will always recommend this facility and I will always use it when needing storage location.
December 21, 2016
This guy helped our parish get set up with a cube within a few minutes. Not only would I recommend this service and location to anybody, I'd say that when you walked through the door, ask if Mr. Coneita is available.
November 17, 2016
I have rented many storage units over the years as we have moved a lot! Mike and AJ were outstanding!! I had their undivided attention and they were very friendly, efficient and professional. Made the process as easy as can be! The facility is also VERY clean, has a convenient location and easy to access. Thank you!
September 30, 2016
New but good first impression. Friendly service. Clean facility.
May 25, 2016
I have been a customer for several years and the staff has always helped me get into different sizes of units based on my needs. I have never had a bad encounter.
May 8, 2016
I do not appreciate the increase when I was informed my unit would remain at the original rate for 1 year. It increased by almost $30.00 Now I reside in another state and have to arrange sooner than late to have my belongings removed. True inconvenience!!!! UGH!!
April 3, 2016
I have been a customer for 3 years and the price just keeps going up every 6 months. You need to give the loyal customers better rates.
April 2, 2016
Best expeience in storage so far and I have had several thoughout my life.
December 4, 2015
Great staff. Mike is so professional and helpful. Made me feel like he was taking care of family. The other gentleman we meet was great as well I am sorry I don't remember his name. But they both are wonderful. I have been a CubeSmart customer for several years now. Had to make some changes to my storage needs. Mike help me with making those changes so I was able to stay at CubeSmart and not move to another company. I did not want to move to another company. Mike made sure my needs where taken care of that I needed in a storage property so that I was able to stay at this same location and company. Thanks to you both.
November 16, 2015
My wife and I both love the CubeSmart on Touchton Rd., here in Jacksonville , FL. We'd visited quite a few storage facilities around town to compare prices and attributes, and CubeSmart surpassed all others. Being a musician, the climate controlled environment is great, plus its always clean and tidy throughout the entire building. The manager was incredibly kind and informative, without being pushy or making us feel rushed in any way. The prices aren't the cheapest of all the options, but you get what you pay for, and we're getting excellent service in an excellent facility. The ONLY reason that I have 4/5 on convenience is because with my schedule, it would be MUCH easier to access my unit if the building were open 24 hours a day. Other than that small fact, CubeSmart on Touchton Rd. is perfect!
May 30, 2015
Everything has been very good when dealing with this company from sign up to monthly payment to access to my storage unit. Highly recommend this company to anyone needing storage.
January 6, 2015
This was, by far, the best experience I have had with a storage facility. The property was always neat and clean. The management team was superb.
August 29, 2014
Always clean outside and inside and many convenient locations.
July 23, 2014
Excellent location, excellent service, excellent access method 24x7.
June 24, 2014
Always helpful!! Ron, Mike, and crew are awesome! I've had several storage units over many years with this team. Thanks for going above and beyond!
May 5, 2014
The facility on Touchton was very close to my house, which made it very convenient. They helped us out in an emergency move situation. We were able use the truck at the facility which was HUGE! It happened to be available the day we got the unit, the management staff at the facility was awesome and helpful and made a stressful situation a little better. The facility itself was clean and well laid out. Having carts available - and best of all - the AC in the building! Moving is hard, hot work - being able to go into the cool facility and knowing that our belongings were in that environment was great! I can't say enough good things about Cubesmart!
September 4, 2013
This facility is very clean, safe and secure, (climate controlled too). I sometimes come in and pay if I'm in the area, and they are always fast and professional. I believe this location on Touchton Rd is fairly new. Not for sure, but looks like it. Thanks for a great service!
August 28, 2013
I have been a customer for almost ten years. I really do like having a storage facility nearby my home. The management team is the best in the business! Ron and Mike always have a smile and a kind word whenever I'm here. The property is always safe and clean, and that is very important to me and my wife. I feel they really appreciate our business.
June 7, 2013
I have had several units with CubeSmart over the years and I have never had a complaint. Even when a payment was going to be late, I was always able to work out something that benefited everyone.