December 14, 2018
I love the facility itself. I'd give the location five stars for every physical aspect. I took one star off for two reasons: (1) emails and phone calls to discuss and/or resolve any billing questions don't get responded to in a timely way; (2) if you want to pay your monthly bill online there is an extra service fee.
December 2, 2018
I have used other storage facilities in the past, but this one was much cleaner with much better security. Highly satisfied!
October 29, 2018
I am little Bias here lol I am a GM in Seattle WA and when I sold my home in Jacksonville and needed a Cube the staff was very helpful when my friend showed up to get the Cube rented and took very good care of him. Thank you Guys...
October 17, 2018
The only thing I didn't like of the storage is that us not cool enough for the furniture be in there. Some times when you go in you feel that is hot inside and if we are paying for a climate storage it should be cool enough.
September 18, 2018
The staff at beach Blvd location near 295 are wonderful. Very helpful and the facility is maintained very well and great security.
September 8, 2018
The location is well maintained. Equipment to help move things are great the stuff is always excellent I
August 28, 2018
The place was nice. They increase the prices fast! I understand it's month to month but they should prorate if you leave before the month. Nothing extra for being a long time customer.
August 23, 2018
Friendly staff - Dottie walked us thru the process and showed us around the facility. Fair pricing for the unit size and the location of the facility. Easy sign up and reservation process. This facility fit our short term needs. Will rent from them again.
July 22, 2018
I have used Cubesmart for a yr n 2 months now . Had to move my things out bec have room for all my stuff now in my sis home where I stay. Tito n Dottie n d staff at Cubesmart in Beach Blvd in Jax are so professional n very helpful Nd. Friendly n patient and put their customers first. Excellent n awesome Customer Service . Quality service n very clean n secured area. Will recommend to family Nd friends if needed . Thanks much!
July 12, 2018
Dottie was super helpful and on the ball. She made the experience easy.
July 9, 2018
The staff was very helpful with packages A+ storage experience.
July 7, 2018
Although I do understand businesses will have hiccups when we 1st got our storage there were AC and access issues. Also, the price went up and that is never satisfying to a customer. But the staff was always pleasant which is rare these days.
June 7, 2018
I mainly communicate with the manager Dottie, who is tops when it comes to professionalism. Her customer service skills are top of the line! She goes above and beyond to assist and satisfy, will offer you options you may not be aware of and can guide you on which unit size you might need. She is always at the office early so if there's a problem, I can count on her if a problem arises with my storage. Her management skills are the best! She could be a model for training new managers.
May 20, 2018
Very convenient Very convenient Very convenient Very convenient Very convenient
May 4, 2018
The store manager Dottie Bartholomew was very helpful and assisted me with all my needs. I will be needing a unit in the future and i will go through Dottie for assistance. You guys are the best.
May 2, 2018
Great staff & I liked the security ~ felt safe to be there by myself.
April 28, 2018
As a woman, I have always felt comfortable visiting the storage unit alone. The staff, especially S. Torres, are very helpful and friendly. The location was easy to get to and simple to access my things. It's been a pleasure!
April 11, 2018
Great staff, clean facility, and easy to move in and out!
April 8, 2018
Dottie Barthalomew was simply THE best! Everything was perfect.
March 23, 2018
I've seen improvements in the last year. For awhile there, the doors were broken and hard to get in and out of, bathrooms had locks on so you couldn't use, carts unavailable. All of these issues have been addressed and fixed. I would definitely use again if the need arises.
March 12, 2018
Quick and convenient. Great staff. Very secure! Right off the 295. Building was cool inside. Didn’t get too hot when moving the storage.
March 6, 2018
great facility this survey is confusing, vague, too long & too detailed & why do Ihave to 'sign up' with a nickname? I don't want to hear from you again ~ it's annoying & I have better things to do with my time
June 22, 2017
The best! Customer Service exceeds expectations. The storage areas are super clean and well maintained. Could'nt be more satisfied
April 25, 2017
I couldn't be happier with my choice for self-storage.
April 21, 2017
Every time I go into your website to make payment, either it does not recognize my password or I have to spend 5-10 minutes, that I don't have to get into my account. Should not be this difficult.
March 28, 2017
Great staff and always polite! I would only ask for longer hours to access the units.
March 12, 2017
Great service, great facility! Easy to make reservation, good follow up and flexibility to accomodate minor changes to my arrival.
February 6, 2017
Wonderful, friendly, and helpful staff. clean facility. easy to get in and out of. i feel as if my belongings are secure.
August 30, 2016
Every visit I've received excellent assistance. There's always someone to provide assistance when needed.
July 21, 2016
Great staff and easy access to my unit. Found an apartment so no longer need the unit.
May 20, 2016
This is my second experience with a storage facility and I now understand the difference between a place that just holds stuff and a clean facility that emphasizes quality, honest service and customer satisfaction. Both managers, A.J. and Tito, are knowledgeable and caring. What a great place!
April 1, 2016
Customer for over a year, very pleased, professional friendly staff, clean, secure facility, convenient hours of operation and access to unit, easy online services. Customer service accommodating.
August 29, 2015
Always been pleased with this facility. Have had this storage unit for a long time; very satisfied.
May 15, 2014
Hello, I have used CubeSmart for the last three years and have found their staff to be very attentive and the premises to be secure and clean. THANK-YOU FOR YOUR SERVICES! V/r, Shelby J Thompson
May 13, 2014
As a small business owner I was looking for a facility that featured easy access, good location, climate controlled storage and excellent management. AJ, the Beach Blvd. CubeSmart manager, was able to accommodate all of our needs. He is truly committed to his work and performs it well. CubeSmart is lucky to have someone as devoted and qualified as AJ.
November 4, 2013
Love the unit and the staff there have been fantastic. I am very happy with my experience. Thank you.
October 1, 2013
I am very satisfied with my experience at this facility. Over the years I have had excellent customer servic
September 20, 2013
The gentleman who is usually on duty during the weekends is an amazing person! He should be training all the CSR's for this company. ;)
September 16, 2013
I have rented storage throughout the years with them and always a good experience.
May 10, 2013
I rent from the Beach Blvd, Jacksonville, FL facility. The office staff if the best I have ever worked with. This facility is always clean and they are always able to accomodate my needs. Great Job.
April 30, 2013
Employess are very friendly and understanding, facility clean, quiet and feels secure. Wish that website and accounts were easier accessed, cant link 2 units on one account unless done in very beggining, so stuck paying the "convience fee" twice each month.