August 25, 2018
Rosa, was very courteous, kind and helpful to us. The facility was ideal for what I needed it for and at a convenient location.
August 18, 2018
The manager was very helpful and followed up to ensure every need was met. She also was very friendly at time of move in. The facility was very convienent to the college where I needed to store a few items over summer. Definitely recommend.
August 17, 2018
Everything went very smooth, very nice personnel. The elevators and cleanliness were great, plenty of carts to move belongings on, good security measures. I especially like being able to make the payments online, and to give advance notice of moving out online. I would recommend CubeSmart and would use them again.
August 14, 2018
Excellent security and staff. Everyone was very helpful on the staff and the facilities are in great shape.
July 27, 2018
This storage facility is kept immaculate. The customer service is fantastic and they are always willing to help you if you need it. It's also located in a very safe spot.
July 26, 2018
My storage went up $39.00 and I was appalled at the large increase. Sent email over to CubeSmart and heard back from Rosa. She was able to get the increase down to only $5.00. I was so grateful.
July 4, 2018
Thank you for everything, and thank you for bending over backwards for us. Clean, easy to access, and easy to work with.
June 30, 2018
You should have more deals for existing members. Or offer coupons
June 14, 2018
i have loved my time here, i not only had personal storage upon moving but also business storage rooms at this facility. the staff is super helpful and accommodating and the facility is very nice and clean!
May 16, 2018
I was very satisfied with the service at Cubesmart. I would recommend it to anyone.
May 14, 2018
The units are immaculate, climate controlled, and in building that is conveniently close to Jacksonville route 295. A wide range of unit sizes are available at very competitive prices, and their reservation policy allows you to reserve a unit for a couple of days before making any payments - unlike some of their competitors.
May 5, 2018
This is the 2nd time I have used this facility and as usual they are wonderful, courteous, and great customer service
May 2, 2018
Cube smart is clean and secure. They offered climate-controlled units and were in a central area, which was the main reason I rented from them. My only complaint has kept them from 5 stars is they kept raising the price I was paying for my unit without adequate notice, which made it harder to afford.
April 29, 2018
My experience was really great, every time I had a promblem paying on time,they will work with me, the facility was always clean, I felt that my stuff was secured all the time, didn't had to worry, the most important thing was that all my stuff was intact no damages or bad smell , I really recommend and will use it again in the future. Thanks
March 31, 2018
Great place. Would recommend to friends. The price. The service. The cleanliness. Easy access. Good hours. Just overall perfect for what we needed.
March 8, 2018
Great experience, will use again if needed. The staff was helpful and friendly. My items were safe and stayed in great condition.
February 26, 2018
Will use again if storage is needed. Great location and staff...
February 24, 2018
CubeSmart has a great business model, hassle free and very user friendly. The online website is easy to use for payments, very easy to set up and use, and convenient. The employees are very nice as well, and the facility is modern and clean, and the security features are modern - highly recommended!
February 18, 2018
The facilty and the staff are great. The corporate mindset on pricing leaves alot to be desired. The increases outpace inflation and seem to focus on gouging those who rent long term.
January 25, 2018
Great, friendly, clean, protected storage facility. I would recommend them to anyone that needs a storage facility.....Great place!!
January 18, 2018
Loved the place and always felt safe. The price was great too.
August 24, 2017
everyone is always accommodating and willing to help.
July 31, 2017
Storage unit was clean, and customer service was excellent.
July 18, 2017
Perfect location, right off the freeway and easy to access.
July 6, 2017
Always satisfied with the service, have been a customer for 11 years.
May 17, 2017
The location is fairly convenient. However, there's no 24 hr access. Customer service definitely has room for improvement. I went there yesterday at 6:15 pm. I didn't remember the office hours. The office closes at 6:00 pm. As I parked and headed towards the door, a lady walking in the other direction looked at me and said very curtly, "Hello. We're closed". If I ever see any of my employees speak to a customer that way, I'll make sure the employee gets solid training in how to speak with customers. I went there today at 4:00 pm. The office is supposed to be open until 6:00 pm. The doors were locked and there was no one in the office. There was no sign on the door nor anything to indicate when, if at all, anyone would be back in the office. That's very poor office management. I'm sure no customer is going to want to wait around for the office staff to return, not knowing how long they would have to wait. Cubesmart definitely has room for improvement in the above areas.
April 22, 2017
Superb service from beginning to end. The manager opened the door for me. Walked me through everything to ensure my comfort level was there. I recommend this company 100%
December 22, 2016
I was impressed by the friendly customer service and overall quality and cleanliness of this storage facility. Highly recommend!
December 16, 2016
The staff was currently training and I had no problem with that as I could tell they were very thorough. They were very cheerful and quickly got me in showed me the unit confirmed that it was big enough to please me. I agreed paid and was out in less than 15 min! even with them training the new hires they were that prompt!
September 27, 2016
Facility is well secured and workers are outstanding!
August 4, 2016
Jacqueline, the manager, is awesome! She is always willing to assist me if i have any questions or concerns.
June 28, 2016
The cube smart girls help me out constantly. Love the customer service
June 8, 2016
Facility is well secured and temperature controlled with great rates.
April 2, 2016
Good, convenient location. The only downside is they up their prices every few months without ample notice.
August 21, 2015
Great location and the girls are wonderful to deal with. I have referred my friends to them.
August 4, 2015
We wanted somewhere close and convenient and they came recommended by a family member. Prices are competitive. They have great security and a friendly staff. The facility is also very clean....I give it “5 stars.”
July 1, 2015
Have had a unit here two years and very pleased. It is clean, secure, and the staff (Jacqueline and Kennisha) has been a delight to work with...Im sure everyone else is wonderful too, but I deal with those two ladies the most and they always go above and beyond to help and offer advice.
June 3, 2015
I moved to NYC from Jacksonville 4.5 years ago and have a store unit at the Cube Smart Baymeadows location. Jacklyn has been very helpful answering any questions may have and for helping me set up my bay bill online account. She is a great employee for Cube Smart and provides super customer service! Best Regards, Heather Kelly
May 5, 2015
NEVER HAD AN ISSUE HERE AND THE SERVICE HAS BEEN GREAT!!!
February 26, 2015
I have been very pleased with the decision to store my belongings at Cubesmart at this location. The site is very convenient, easily accessible and very clean! Thank you Jacqueline for making my decision to use Cube Smart an easy one! Your professionalism is appreciated. I would not hesitate to use them again.
February 25, 2015
Staff is always friendly. Great selection to view.
February 23, 2015
Jacqueline Hollars, was an absolute pleasure to work with, she was extremely courteous, and efficient. Would definitely recommend this facility to others. Thank you Jacqueline!!!
January 19, 2015
The facility is always in excellent condition and fully accessible. Many years ago, I had a storage unit broken into and all my belongings stolen in Jacksonville at an outside storage facility that was well-rated. These were irreplaceable family items I that had just inherited from my grandmother's recent passing. I lost all of those irreplaceable things and will never make that mistake again. I know my belongings are safe at Cubesmart! The staff here is knowledgeable and friendly. Couldn't ask for more! Highly Recommend :))
November 12, 2014
I would recommend this facility to anyone needing a good storage unit!
October 31, 2014
Excellent storage facility and great customer service
September 29, 2014
I met with K. Johnson today @ the Point Meadows Drive Jacksonville, FL. site, and rented a 10X10 storage unit. Ms. Johnson was very professional and very kind. She offered to show me my unit and assisted me with the operation of the key pad and codes. The site is very clean and secure. I am very impressed.
August 15, 2014
Thanks to Kennisha for making the process so easy, and also Jacqueline for her patience and assistance with the autopay.
March 31, 2014
Clean and secure. Staff is very helpful. Required insurance is a bit much when my homeowners already covers it.
August 27, 2013
The climate control makes a world of a difference! The cleanness is outstanding. The entry hours are very convenient. I have been storing my items with this facility for years! Very happy with their customer service and would happily refer them to anyone!
August 19, 2013
I HAVE BEEN STORING WITH CUBE SMART FOR ABOUT 8 YEARS PLUS AND I HAVE NOTHING BUT AWESOME THINGS TO SAY , CUSTOMER SERVICE IS SUPERB .I RECOMEND POINT MEADOWS STORAGE TO EVERY ONE . THANKS MRS RIVERA