November 30, 2018
The employee that help to transfer, because my unit was leaking, employee got me another unit, the first time brought that attention was on Wednesday 28th, then back on Thursday still was leaking more and he transfer me to another unit, he was courtesy and transfer me without going to the office
November 24, 2018
Easy to navigate, everything is clean and climate controlled. They do need to get at least 2 more rolling carts
November 10, 2018
Well maintained. It is kept clean and looking nice. Carts are always available.
November 2, 2018
the staff is always helpful whenever I have had any questions. one time I couldn't pay on time and they worked with me to allow me to keep my storage as long as I could pay it the following month. THANK YOU!!!!!
September 6, 2018
Great facility, good security, convenience, moderately priced, helpful staff, everything I could ask for.
August 31, 2018
Staff was friendly, knowledgeable and helpful. Facility had helpful features like carts and moving vehicle.
August 20, 2018
Every time I have accessed my unit after office hours, the gate remains open. I have called the office and they say the gate is being worked on. When will it be fixed?
August 20, 2018
I definately would recommend this storage facility.. Management was always friendly and helpful. The prices are comparable to most other storage facilities and I never had any problems.
August 19, 2018
I used this unit over the summer. I love that it’s month to month with no contracts. Also, the staff was always so friendly and willing to help. I will definitely recommend this facility to others.
August 18, 2018
From my past and present experience with CubeSmart I can say they're excellent. The staff at my local facility have always been very courteous, helpful, and professional.
July 27, 2018
Great storage facility and excellent customer service!!!
June 13, 2018
I moved out of my small unit to a larger one with you. Your staff is always friendly and helpful. When I just recently went in secure a larger unit and close the smaller one, it took me just minutes not an hour. I have and will continue to recommended you to my friends..
May 19, 2018
Great secure storage units love the place the price increases are to high I have been at cubesmart for 12 years and with the prices are getting to I can't afford to use them anymore
May 17, 2018
The place was clean and the staff always friendly. My kids took the stuff out of the unit and did not tell the staff we were vacating. The staff noticed the unit was empty and called me immediately to check it was “me” who removed our contents? That was great it was not even an hour later. I would use them again if the need arose.
May 8, 2018
I really had a great experience there.I moved out because I moved out of state.
April 27, 2018
I really like Christian, the manager at the Montiel Road facility. He is always eager to help in anyway possible. A real professional.
April 1, 2018
I originally had the biggest storage they had and as I was cleaning out some of my stuff and moving some back t my house I realized I could park my truck in here. I went to the front office talked with the people there, explained what I was doing and asked what do you have that is smaller. I hooked up with a 5' x10'. Redid the contract, save a lot of money and was able to get the rest of my things moved in with room to spare. The people here were super cool with the changes I needed, Showed were it was, offered me a cart to move things up stairs and had everything moved in and out in 4 hours and even swept out the area I used. I will be here for a while and I will tell my friends about this place.
March 7, 2018
The management and employees and friendly and helpful. The facility is in a good area and very convenient.
February 25, 2018
Short time use. Overall very convenient. Staff was always friendly and helpful
February 5, 2018
I first started using this storage place at least 7 years ago (I think closer to 10). While I have moved between needing small and large spaces, they have always had units to meet my needs, whether it was just a few square feet for seasonal gear, or holding a full garage-worth (or more) during the time around a household move. During my last residential move, when I added a new large storage unit, I used the facility's small moving truck for some items that just wouldn't fit in my van. The process was easy and straightforward. The staff has all been great, and if I had to use an offsite storage facility again in the future I would not hesitate to go back to the CubeSmart on Montiel Road in Escondido.
January 31, 2018
These people are by far the nicest group i have encountered in a long time. ALWAYS courteous& helpful. Their grounds are always clean & i try to do my part to keep it that way. Their Best feature for me is the convenience of there late night gate. I have access to my unit intil 10pm. Most places only give u till about 7pm. Equip with cameras for security... Whats NOT to like about this place. Thank you CubeSmart crew.
December 8, 2017
Very good happy with all their service and help theyve always given me and so far ive never have a problem and im very pleased. Thank you.
October 21, 2017
Clean, sheap and nice storage, associates are responsible for customers need, respectively to us and family
October 10, 2017
Hi, I would like to say that the staff at the Escondido (Montiel) Location are a genuine and warm group. On many occasions they have gone beyond the call of duty and have performed there jobs with great diligents. I have been with CubeSmart for over 10 years and I look forward for many more to to come! Now having said that the only gripe that comes to mind is the amount that Cubesmart charges for there rentals. The rent's have gone up 100% in the past 5 years. Not great a great practice in business. All in all I will keep my unit because of the great staff there at the Montiel location. Thank you.
September 11, 2017
Everyone at the Escondido location are amazing. Best customer service and very professional. They are the reason i keep coming back whenever i need a storage unit.
July 26, 2017
Chris helped me with my on line access and password. Great help!
June 23, 2017
Customer service very friendly and helpful. Enjoyed the tour and location of my storage.
June 7, 2017
As I mentioned above, for as long as I have been a customer (7+ years) this facilities grounds have been spotless, inside and out! No complaints EVER. All storage places could learn a thing or two about your excellence. Thank you. mary
May 7, 2017
Have received great cust. Service from the Monteil Rd and the Rancheros Rd location staff. When Rancheros Rd location price went up(multiple times) till it went beyond a fair price in my opinion, I inquired about switching units. The staff answered my all my questions. On move day, I wasn't 1st to get moving truck & was out $85 for a U-haul. The cheaper of the 2units I had been looking at had been taken, resulting in a $10 savings overall(if you didn't look at costs incurred), and a now climate controlled unit. Mgr said he would not in my file that I would prefer a cheaper unit, even if it meant having to move everything again so soon; told him the price was the driving factor & I was anxious for his call. Have yet to hear from him about cheaper units although some have been advertised online. It's been 8 months since switched locations..
April 11, 2017
I would have rated this higher...But sometimes there is some trash laying around..Short staffed in getting all that needs to be done daily.. It's really hard to find anything in the storage units since there is NO lights INSIDE the units them selves. I realize this is probably to keep storage rates low.
March 26, 2017
Secure, clean facility. Nice people. Close to home.
February 8, 2017
I've used this CubeSmart location for many years, and had three different units with them. They're always responsive if I have questions or concerns, and are proactive about security, even to notifying me when there was a concern of theft in the area, and a need for better locks to keep the units secure. I've been very happy with them, and gladly refer other customers.
December 1, 2016
Entire experience was very pleasant. The staff, prices and location are fantastic!
November 1, 2016
just the 2nd level storage is difficult to haul stuff at times. but everything is ok.
October 21, 2016
Friendly and knowledgeable people. Great location.
September 14, 2016
Great people, great place and very professional. I am not happy you are not lettin me complete the review and are asking for more information?
August 14, 2016
Just all around clean, easy to get to, and everyone there takes care of you completely!
August 2, 2016
Convenient hours. Customer service is over the top. This is the third storage I've rented but the first two don't come close to the service that cubesmart offers.
May 8, 2016
These people always take good care of you and work with you on what type of storage you need so you don't get ripped off :)
April 21, 2016
All the employees are very nice..polite and helpful all the time. I just wish that all the carts they had for the customers to use to move items from the storage to their vehicles wouldn't get stolen all the time and make it very inconvenient for all the honest and trustworthy customers. Along with that my biggest complaint is the annual price increases on the units. I realize the price of everything keeps going up...but the storage fees are getting outrageously high now. Thank you customer for quite a few years.
April 15, 2016
I would say about you: You provide good space!, clean, with good customer support! Thank you!
October 29, 2015
It is commendable that there is an affordable storage facility that offers so much customer service. Whether making phone or Internet contact, I always find the Cubesmart employees to be friendly and helpful.
October 23, 2015
I don't normally write reviews but this is an exception. Needed multiple spaces as we're selling our current home and buying a new one. These folks had exactly what I needed at a fair price when I needed them. Also located within 3 miles of me. Thank you Michael.
October 14, 2015
This is a wonderful place to store extra items that your garage won't hold lol. The facility is always clean and access is easy. The staff is friendly and always willing to help with any questions or concerns.
August 13, 2015
They give a 110 percent and add a friendly personal touch to every transaction or inquiry. I've been with them for over 8 years!
August 12, 2015
Overall rating Excellent Customer service, Lending dollies, available locks, boxes, etc Convenience, Security Features, Cleanliness, Thanks, Al
January 27, 2015
I encountered a problem with my two side by side 5x10 units when I was moving some of my things to Texas and wanted to keep only one of the side by side 5x10 units. After moving a lot of my boxes to the one side I let Armondo know that I only wanted to keep one unit. He informed me that since I rented the units together I would not be able to split them and rent just one. He helped me find another 5x10 that was close by and I was going to rent that and have the movers move the keepers to that unit. After finding out that the new unit was going to cost me almost as much as my current units, I decided to keep my current units. Although things did not work out the way I wanted them he was extremely helpful. Thanks Armondo for doing such a good job!
December 11, 2014
I love working with the people at my Cube Smart Facility! They are professional and caring which is hard to come by now a days. Any time I need, I call them, I have worked with them for years and would not go anywhere else. Thank you for your hard work and dedication to serve your happy customers!
December 6, 2014
Very clean and great customer service! Recommend CubeSmart!
September 28, 2014
I've rented a storage at CubeSmart for over 2 years and am very satisfied with the customer service at this location. The location is convenient, clean and relatively safe.
September 11, 2014
These guys got us what we needed quickly and efficiently! No one else had the unit size we needed and they did with better pricing... also really helped with the free truck too!
August 30, 2014
I have been with Cubesmart for years now. I was referred by my parents and have moved through various units in this particular facility. They are always helpful in the office and the units themselves have always met my needs. In my last encounter in July 2014, I had to move units and the service counter was able to locate an ideal space only 15 feet from my original. While some of this might be fate, the reality is that they took the time to look at my needs and help me out. I cannot speak highly enough of how great this facility is and how it is run.
May 9, 2014
Great staff, super friendly, very understanding, well organized, and very helpful. The storage facility is easily accessed, plenty of space, well maintained, and CLEAN!! Would recommend to all my friends.
February 28, 2014
The staff is friendly and helpful. The facility is one of the cleanest around. I recomend cubesmart to all my friends and anyone looking for a place to store there items.
January 1, 2014
The crew here is great and go the extra mile to keep customers happy. Highly recommend this facility.
September 13, 2013
This storage facility was a real find. Such great prices and a staff that's always friendly and helpful. Clean too!
August 30, 2013
great customer service..nice clean storage facility. Very secure.
July 15, 2013
I do estate sales and I need to store items for my clients and this is the simplest way to do it. They have been a life saver for myself and my clients!
June 21, 2013
In addition to a great facility--very clean and safe, the customer service here is top notch. I love that they call to remind me to make my payment--I find that very helpful. And they are always so courteous and accommodating!