August 15, 2018
Raised prices, too expensive for me now so I have to find another place
August 15, 2018
I first rented the unit in 2008 - I am terminating my unit in 2018. For all the years (only accessed a couple of times per year) I have had no issues. I moved over 3 hours away and was slowly moving my items out. One of my last visits both elevators in the facility were down (having been maintained that morning). The office was already closed and no way to get to the 2nd floor. I did mention security was Excellent - no elevators no access to the upper floors. Waisted time, miles and gas money. Called Customer Service but no one was going to be there until the next morning. I think another plan is needed. If this equipment failure hadn't happened it would have been excellent across the board.
July 22, 2018
Very satisfied with the level of security as well as the cleanliness.
July 12, 2018
Besides the fee amount that keeps going up, the place is nice.
July 5, 2018
Easy to rent, secure air conditioned storage. Easy to checkout. If I need self storage again I would use CubeSmart for sure.
June 30, 2018
I needed a storage space that was close by and available the day I went to inquire. They had a space that was just right and open that day. The staff was very helpful, professional angstrom organized. Really like the space it was clean and had air conditioning. Would highly refer this storage facility for all your storage needs.
June 3, 2018
Very pleased with the experience using this company and their facility.
May 22, 2018
No complaints about the storage, everything was kept clean and my belongings were in great condition even after being in storage for a year. My only issue was the lack of prorating my last months rent. I told the staff at least one month prior to moving out of the storage unit, and I still had to pay the full months rent, even though I only needed it for less than half of the month. Overall, great storage facility, I’d use them again if needed.
May 21, 2018
Very nice place. I would definitely use again if needed.
May 7, 2018
The facility itself it very nice and secure with climate control. Initial pricing is fair in the beginning. However, only consider this company for short term usage 6 months or less. I had my unit for almost 3 years and they raised the rent $15 every six months. It started to get very expensive as time went on. They also charge $1.95 fee to pay online. It called a "convenience fee". So they charge us more to get their money electronically. It's stupid! Other than that the facility and staff are very good.
April 17, 2018
I am very satisfied with the process and facility and help from the staff.
April 10, 2018
We had no issues. Staff was always helpful and the process easy. Short term solution, however. The price jumped over 15% the first year and I assume it would have again had we not emptied it.
March 31, 2018
Excellent customer service, feed back, followup and friendliness.
March 28, 2018
Size is close to the size advertised, not exaggerated like certain other companies. Nice access with a huge overhang in case of rainy weather. Very good air conditionined and climate controlled environment. Good security. Nice restroom facilities right there.
March 28, 2018
I rented a storage for almost 4 years and it was a great experience. The staff was friendly, the facility was clean, convenient, and safe. I would recommend this storage location to anyone.
March 17, 2018
This was an amazing experience renting a storage building. I only needed it for short term. Chris was very helpful and help me to determine the size space that I needed. His customer service was excellent. I highly recommend the storage facility.
February 27, 2018
The manager is awesome was there to assist each time including the move out with door and elevator security
February 20, 2018
The people working here are awesome facility is super clean!
January 31, 2018
Staff is professional, accomodating and courteous. Plenty of carts to move furniture to storage area and very clean. The facility was safe and well lighted.
January 11, 2018
Very well managed and maintained. Having a climate controlled storage space provided us with numerous options.
August 5, 2017
We went to this location this morning to complete a reservation we had online. The employee was super friendly and helpful, explained everything to us and made sure we had what we needed. This is the second time I have used this CubeSmart location, and I couldn't be happier.
May 22, 2017
Great customer service and security. Best climate controlled storage in town especially for the price.
April 21, 2017
I have been with this storage unit almost 2 years and never had a problem!! Always feel safe and my unit has never had a problem!!! Customer Service in the office is top notch!! Always friendly, very helpful and courteous!! Would highly recommend to any one. Easy access and safe even at night!! Thank you for making my experience so far the best!
March 24, 2017
Second time I use their services and I'm very pleased.
February 9, 2017
I have been a customer of this facility for 10 1/2 years. I am extremely pleased with the cleanliness and safety of this building. I have and will continue to recommend this facility to others. I commend your staff for always being courteous and helpful. They make sure their customers are happy. Thank you for maintaining a safe and secure environment for my storage needs!
January 26, 2017
I signed up for a storage unit with them last week and the man that worked there went over and above what I expected to make sure I was happy. The original unit I had reserved was way too small for my needs and he took his time to help figure out what size I needed while showing me all of them, and made sure the unit I was in was just right for me!
August 23, 2016
Nicest facility around, with decent customer service. Competitive rates so if you got to store your stuff this seems like the best option.
August 12, 2016
Great storage facility, clean, and friendly employees that work on site and when you call the customer service line! 5 stars for sure!!
August 1, 2016
The facility is clean and the customer service is amazing!
May 12, 2016
Great location for my needs and the people in the office were great! The building is very clean and safe. The available carts make moving in so easy.
May 9, 2016
My monthly billing amount was increased without informing me beforehand. And it keeps increasing. Why is this happening? CubeSmart has not contacted me for explanation.
May 4, 2016
I always feel safe it is always clean everyone who works there is friendly
October 4, 2015
While I wish monthly rates wouldn't periodically increase, the peace of mind that my clean & secure storage unit provides is certainly worth the investment.
August 26, 2015
They will go out of their way to do whatever they can to help you with storage needs. Facility is very clean and the staff is very friendly and courteous.
August 19, 2015
This is the second time I have used the plummer cove location and have not been disappointed. The staff is always friendly and helpful and the facility is always clean and cool.
March 16, 2015
Phone and front desk staff very friendly and professional. No hidden fees. Very clean!!!!
September 2, 2014
I have been using CubeSmart self storage facility for several years and have always been very satisfied with this facility. It is a very neat and clean facility, even the restrooms are well kept. Whenever I've had a question regarding facility or bill payments, there has been someone on site to answer my questions. They were pleasant, helpful and professional. I also like the security of the spaces with procedures for entering the facility with pass codes on the outside of the building, and once inside the building you must input a pass code at the elevator to proceed to your storage unit. I have used other storage facilities over the years, however in my opinion, this facility is the best!!!
May 29, 2014
I have been a customer of Cubesmart for many years. . The facility is as clean as the day they opened their doors. The staff is very visible and always helpful. Safety is always a concern, however, at Cubesmart not only do I feel safe whatever time I go there and I know my belongings are safe as well. It has become a "hotel" for my stuff. Thank you Cubesmart !!!
January 5, 2014
I would recommend this facility simply because I have had a few issues over the years and Heidi has NEVER failed me. The facility is clean and most important is I know my belongings are in the best place next to being with me :).. I have used other facilities in the past and I can tell you if your not sure, don't waste any more searching time because you will be very happy here.. They know thier stuff !!! They have NEVER let me down !! and I am picky... LOL :)
December 6, 2013
We have been using Cubesmart in Jacksonville for almost two years since we had to move out of state. I can honestly say that the service we have received has been top notch. Our unit has remained secure and all is well.
December 2, 2013
The location is always clean, the people at the desk are always helpful. The rates are very reasonable.
October 28, 2013
love it love it love it, awesome experience all around, love how clean it is
August 11, 2013
I haven't rented a storage space in over 30 years. I am impressed with SmartCube. My sense of security and peace of mind that my belonging are safe and sound is tremendous. Freddy was courteous and ready to help in ant way he could. Thanks guys!