7 years ago
A+ Staff and excellent security features
I've been very leery about putting everything I own into storage since that is literally everything I own. I went in and talked to the staff and they were absolutely amazing. They answered every question, showed me everything I needed to see to make me feel good about my decision to keep my life stored at their facility. When I needed to setup my account online to make my payments, I encountered a glitch where the system didn't recognize me. I called the 800 # and while I was irritated, the lady on the other end was patient and quick about getting me the information I needed as well as listening to my concerns. She offered solutions and was friendly even though I was grouchy at first. I've only had to talk to anyone on 2 occasions, but I am very happy that I made the decision to go with CubeSmart and that your customer service is excellent. Two thumbs up! I'll definitely be recommending your facilities to others. Thanks for a great experience.