October 1, 2018
First of all the customer service was great- and FREE use of moving truck to help move the big stuff! I had called around and decided to switch my storage to cube smart on Orlando Ave in Roseville because not only do they have great prices, but the facility is safe, clean, well maintained, great gate hours, and offered me super convenient options for moving in and out. Most of all the customer service was impeccable EVERY time I called or came in. The employees and manager I dealt with were polite and knowledgeable, and the security was great- (never omce saw anyone hanging out all day, or living, sleeping etc like you see at other storages). I would definitely choose this Cube Smart again for any storage needs I have- I highly recommend them.
September 28, 2018
I used this facility about 5 years ago and was very pleased with the customer service and facility; so when I got stuck in a renting crisis I turned to this facility again. George was extremely helpful and compassionate towards me and my family. He even stayed later to help me get checked in. He went above and beyond to make sure we were taken care of. We have never had any issues with cleanliness, access or security. More companies need employees like him!! He treats you like family; not just a paying customer and this means alot when you have children involved and your stress level is on over load. When we no longer needed the unit I had the pleasure of meeting Daniel. He was just as friendly and helpful. From beginning to end I am pleased with the service I received. In my opinion this facility is doing everything right! Great employees, customer service, cleanliness, etc. I never had to worry about my things as we took the time to get our lives back on track. If I ever am in need of a storage unit again I will be returning here, there's no doubt about it! 5 star rating!!! Thank you again George and Daniel!!
July 31, 2018
no problems at all, gate always worked, etc. Guys were helpful.
July 10, 2018
Did not leave the facility. I just downsized my unit.
July 4, 2018
Great location, great price, very nice staff,, perfect unit for me. I will use them again. Thank you 4 a positive experience. Bonita
May 23, 2018
Only downside is they don't prorate the rent. Other than that everything was very smooth.
May 10, 2018
I rented a storage facility for close to 5 years. I found this company to be very professional and the facility very clean and safe. Overall, it was a great experience and if I ever need a storage unit again, I wouldn't hesitate to use CubeSmart.
May 2, 2018
Love the covience and people here very nice.. Great place to rent.
April 4, 2018
I told the agent not to cancel and I would call back but apparently my unit was cancelled anyway. For the size of the unit and the amount the rate went up in the year that I had the unit, it was too expensive. The staff was always nice and the area was always clean, no concerns with rats or insects. Aside from cost, facility was nice.
March 5, 2018
This facility adequately met my needs and was very convenient for me.
February 2, 2018
Fast and easy application process. Move in procedures are quick. Hours good go a little earlier and later, but not a major issue for me.
January 31, 2018
Nice place. It served its purpose and met my expectations.
November 22, 2017
Emily with 800 customer support was AMAZING in helping me get re-registered and logged in. Super helpful and cheerful. Also, my local onsite manager is pretty great too. Very helpful and willing to help.
November 6, 2017
Only problem is phone service — glitch somewhere between corporate and them. Sometimes repeatedly Get Corp when trying to reach office. And trying to access online information is sometimes very frustrating.. I have very much appreciated and liked working with onsite staff and management, very Helpful!!
July 14, 2017
The customer service I received from George was great, they are really nice people and really helpful. Moving and storing things is not an easy time and they are quite understanding and awesome. Thanks guys
July 10, 2017
I had forgotten to pay my bill and the staff gave me a courtesy call to remind me before I received late fees. I really appreciated that. I have never had any issues with this facility and the prices are competitive. Thank you all.
November 3, 2016
I have been a costumer for well over a year. They are very expensive, but worth every penny. Never had anything stolen or broken into. I love that they have cameras all over property. Its worth the money.
December 5, 2015
So far I have had a decent experience... Only problem was I was finishing loading all my stuff into my unit and happened to be a couple minutes after 10pm and then when I tried to get out, it said exit denied! I was literally locked inside! I sat there jumping in front of the cameras, honking my horn, and yelling.... And still nothing! I finally had to go around to the on site apartment and bang on the back gate just to get someone to let me out!! Then he came out and told me I would be immediately evicted if I ever did that again!!! That was all too ridiculous if you ask me... But other than that I have had Zero problems... Well except for the constant rent increase! Lol. But oh well.
July 5, 2014
Only weak point is no electricity or lites in lockers. Other then that the place is perfect.
July 3, 2014
let me use there free truck to unload my and move my entire 1 bedroom apartment in I just used there storage truck at time of opening for free. they not want any $$$$$$$$$ fees for the truck service just that I put the gas I used in there back and have it closed before the boss or other co workers went home for the day. the truck and storage was both ready for me to rent same day any time I wanted long as back same day this would have cost me at least $120.00 or more just to rent a truck from any place u-hall truck rental place would cost me at least this amount extra so. 24/7 security here live people and no weather damage been done on unit in the 1.5yrs I been here. thanks, L. BERG
June 10, 2014
People always helpful. Haven't seen any undesirable guests. Just off the freeway is great.
September 28, 2013
Pretty decent storage facility. No problems to speak of. The staff seems bored, but I would be too ;)
September 13, 2013
I really love just being able to pay online becuase it is so easy and convenient! Thank you!!!