September 3, 2020
Shirley and team were extremely friendly and helpful. They made the move in very easy.
July 13, 2020
Signed up online in the morning by lunchtime my stuff was in the locker secured. I did ask where I could Find my unit as the place is quite big and the lady at the front desk went out of her way to lead the way to my Locker. Great service. Clean and well kept facility.
April 15, 2020
I don’t like being forced to make a review Money for storage but this is upsetting
March 29, 2020
An emergency in the middle of the covid-19 pandemic forcing me to move into a storage unit for the foreseeable future was stressful enough, but Shirley's customer service and dedication to covid-19 precautions put me more at ease. We discussed the right size for my needs and the entire transaction was very seamless.
February 28, 2020
Shirley is so kind and helpful whenever I have any issues I ALWAYS LEAVE in better shape
July 9, 2019
The employees are always so friendly and helpful! The facility is clean and in a great location for us. The only reason I am giving it 4 instead of 5 stars is because the Loading Dock has been broken for months. It's a lot of money to pay without the use of the loading dock entrance. I also think they should have a dumpster available on site.
May 12, 2019
I would like to thank the Cubesmart Office staff. They were courteous and very helpful. Thank you
November 29, 2018
The staff was very accommodating and tried to meet my needs whenever possible.
November 28, 2018
Overall I had a great experience. The facility is clean and the customer service is good. As long as there is a lock on your unit you shouldn't have to worry about the security of your items.
November 16, 2018
Great! I'll recommend this facility to others on the future
September 14, 2018
just made a payment at 9:40am but it registered on my receipt a payment at 1:38pm.... Why?????
August 27, 2018
I love this store! they always receive me with a smile and willingness to help
August 20, 2018
Very pleased with the clean facility and helpful staff.
July 22, 2018
I always had a great experience at this facility. The customer service is always as it should be when dealing with the public. I also like the fact of having after hour access. The only issue I had was having to use my access code every time you enter during business hours and having to get a key for the flatbed dollies. I understand why - security and theft prevention.
July 15, 2018
I hate the reates keep increasing. Facility is clean, staff is nice and professional. But nothing new is offered, yet rates keep increasing. Disappointing.
July 1, 2018
you guys are awesome,you have patience with your customers,facility is very organized,and you are always able to accomidate,thank you.
June 14, 2018
I have this storage for five years, good for me, very clean
June 13, 2018
Very clean and very helpful staff very organized and then use them again
May 16, 2018
Overall I had a very smooth experience at CubeSmart with no major issues, hassles or problems. I used auto-pay to ensure that. I do think the facility is more on the expensive side compared to others (and fees went up like clockwork every year) but the convenient location and cleanliness kept me there for the most part. Also, my brother moved his things to a brand new facility that was far cheaper until the new roof leaked and flooded his unit damaging all his things. He said he wished he had stayed at CubeSmart and that it was smart that I didn't move.
May 14, 2018
It a safe storage facility and a great location for easy access
April 25, 2018
Shirley is fabulous here as are the others but she always remembers me and my name. This place is perfect clean and affordable as well as easily reached.
April 24, 2018
Highly recommend CubeSmart storage This part of your survey I’m not pleased with!
April 9, 2018
We had a great experience with this facility. Good customer service.
April 5, 2018
Staff was always friendly. Price seemed fair. Building was clean. Wish I could access storage unit later at night. I work late and sometimes needed my things but it was too late to get into facility. That’s the only reason I didn’t give 5 stars.
March 30, 2018
From day one the staff showed me amazing service! The manager was great!
February 8, 2018
The staff was very helpful and didn't feel uncomfortable leaving my stuff there.
February 8, 2018
Friendly staff, clean storage unit, trustworthy, security at all times
January 25, 2018
My experience with CubeSmart has been excellent. I have been a customer for a couple of years. I have never had a problem, the facility is modern, clean, safe and secure and the staff is the best. Brenda and Shirley are always friendly, courteous, helpful and very professional.
August 11, 2017
When the website went down, I emailed to see when it would be back up to pay online. Shirley (White Plains location) called within the hour to confirm there was an issued and called back a few minutes later when it was operational again. It can't get much better than that!
June 13, 2017
Easy access, good service and good location. Easy to sign and set up.
June 10, 2017
EVERYONE THERE IS GREAT. tHANK YOU THIS PLACE IS SO NICE AND FRIENDLY
May 26, 2017
I really cannot say enough about the continuity of care I receive from your employees. Constancy is key for me. I have been pleasantly welcomed and have all my needs met by your qualified, cheerfful, professional staff. I have been a customer for several years and I will continue to use your company. You all are head and shoulders above the competition.
May 16, 2017
customer support employee helped me log into account, was very friendly, patient, and understanding. She answered all my questions and was clear and concise.
May 1, 2017
Brenda, is awesome!!! She helped and guided me through the process. the rooms are a nice size, clean, and safe.
April 20, 2017
I love the staff at the CubeSmart in White Plains, NY. They remember who I am when I visit and are always so friendly. As a fellow friendly person, it is refreshing to be welcomed. I trust them and therefore, trust CubeSmart to protect my belongings. This is my second use of the White Plains facility and as a return customer, have referred them to others. Thank you White Plains staff! Grace Medina
April 8, 2017
they helped with everything i might have questions with. Very friendly and super helpful. I will definatley recommend to others.
February 20, 2017
Having used other storage facilities CubeSmart surpasses the others in all aspects of service. From excellent customer service to great pricing it's second to none.
February 17, 2017
so good the customer service. the service is efficient en secure, thank you
February 9, 2017
i am very satisfied with the service and will advise anybody to use cubesmart facility
December 8, 2016
Unit is close to residential area. Area is clean, well lit. Kept at good temperature even in winter.
November 23, 2016
This facility is wonderful. The staff is helpful and courteous, especially Brenda. The facility is clean and they take pride in helping the customers. I highly recommend it.
October 2, 2016
When it came time for me to put my furniture into storage i visited several different storage locations in the area and was happy to find that cube smart offered by far the most affordable options. The facility is very clean and the staff is very knowledgeable, friendly, and accommodating!
August 22, 2016
this is the second time I used this facility and I'm very happy with the storage , is very clean and the manager was very helpful .
July 15, 2016
The staff are great and friendly. The storage is always clean and i am a happy customer, Cheers Kenneth
July 12, 2016
I had never had better costumer service ever! They were amazingly well-mannered, friendly and willing to help. They were able to answer all my questions and helped me so moving wasn't a hassle. I would definatly use their service again if I need it, and would recommend it to others as well!
March 30, 2016
I have been using the storage for over a year and it have been very convenient for my needs. Because of the extended gate hours, I am able to go to my storage anytime after my work. Also, it is clean and well lit. Thank you Cube Smart!
January 17, 2015
This is a great storage facility. It is well lit and clean and in a convenient location.
October 28, 2014
Renting a unit with CubeSmart was super easy. From the on-line quote to the on-site rental office in White Plains, NY. Everything was easy and efficient. The in house rep, Natasha who helped me was wonderful! She was kind and patient with me and helped me find the perfect sized unit for my needs and gave me an even better deal than I expected. I highly recommend this company to anyone looking for a storage solution.
October 9, 2014
Clean, accessible location. I wish you had facility in Manhattan!
August 16, 2014
Really enjoyed doing business here. Staff was very helpful and on time when it came to the free moving truck. Would come back again and would recommend it to other family members and friends.
June 25, 2014
Customer service was awesome - Richard thoroughly explained the process. Gave a bottle of water not just to myself but also offered to the moving company crew. Thanks!
February 23, 2014
Customer service is great, quick and easy to sign up with them
January 6, 2014
It is a very relaxed but serious environment. The team is small, but fun to be around.
January 5, 2014
Great storage facility and helpful staff. Great prices as well.
November 12, 2013
We started renting a month ago. The house we were going to buy was unethically sold to someone else so we had to go into an apartment and a storage unit until we found a new house. We got married two weeks ago and on the night before our honeymoon we were packing and I realized our luggage was still at the storage site. Customer service was helpful when they contacted the site manager and he let us in after hours to get our luggage. What a life saver! Thank you! We had a great vacation and will live happily ever after now! No argument on whose fault it was that the luggage was left at the storage site! Thanks!!
July 26, 2013
Very convenience location. Friendly staff. Excellent!
July 22, 2013
Excellent, is my rating for this self storage basing on my experience.. In totality, It is a great self storage you can ever rely to. I would like to recommend to my friends and family.
May 6, 2013
Great staff, clean facility, love it! I've had a unit for about 5 months now and have had no problems. Excellent pricing as well.
May 6, 2013
I feel that my stuff in storage is safe and secured and they are very convenient as well as helpful.
May 6, 2013
Wish there was 24 hour access, I am a night shift worker so normal hours aren't very cenvenient for me. Otherwise, a secure, clean facility with okay prices.