2 years ago
Inadequate Self Storage Facility
Overall we were disappointed with things at this location in Lawrenceville GA. Our first complaint was that the unit had not been swept out after the previous renter moved out so we had to sweep it out ourselves before we started to move items in. Next, we were surprised that the unit did not have an overhead light in it. Other storage facilities we have used have overhead lights in each unit that come on when the door is opened and go off when the door is closed. We rented the largest climate-controlled unit offered and the only light available was from the overhead lights in the hallway. We had to buy lanterns and bring flashlights to the unit since there were no power plugs available to plug a lamp in for use inside the unit. Finally, we had a period of 6-8 weeks during the summer of 2017 where one of the two air conditioning units in our building were out of service. We reported this twice to two different employees at the onsite office and once to the toll-free number before the unit was repaired. Since we were paying for climate controlled storage space 12 months per year, we were not happy that our stored items were subjected to the heat and humidity of a Georgia summer. At that point we started to make plans to move out of the unit. We will not rent from CubeSmart again unless it is in only storage facility in our area.