December 6, 2018
need more cars, Great customer sevices, the place is clean
November 23, 2018
I like the better security and the friendly staff.
November 6, 2018
I'm pleased with the customer service and maintenance of the facility.
October 30, 2018
A bit dated facility, but the climate is always good, and kept clean. Staff is pleasant and helpful. I gave security a 4 because the exit gate was broken and open for 2 days in a row. Was fixed on the 3rd day when I picked up the last of my things. One of the best features is the availability of different rooms. I got a medium sized corner space that fit my needs perfectly. Other storage facilities did not have this size, and I would’ve spent more for a larger space. Would highly recommend!!!!
October 27, 2018
Very happy with the facility and the staff also very helpful. Would rent again from them when needed.
October 25, 2018
Great storage. Never had a serious issue. The location is near the turnpike and homedepot which has a truck rental facility inside. Nice staff. Cons The area is a bit shady, I had plenty of people constantly asking me to help me move. I’m a small woman, it’s a bit scary. The facility claimed it was climate controlled, let’s be honest it was humid in there. My white furniture turned yellow it was placed in storage last November just barely a whole year. The back gate is always jammed or permanently open, so just about anyone could walk in and out with bolt cutters and steal your stuff.
August 30, 2018
Great price for the unit I rented. Customer service is a plus! The only negative comment that I have towards is the entrance gate being blocked off a lot and the exit gate being open all day which could of resulted in burglary or trespassing. Other than that, all was great renting with Cubesmart. Will definitely rent in the future if needed. Very appreciative for the new general manager, Raysa.
August 22, 2018
Raiza the manager is very professional and she over exceeds our expectation Outstanding job
August 12, 2018
I really wish you get more carts or and pick up and return system from you office.
August 4, 2018
It’s been 4 years I have been with you guys, and immediately I felt like I was part of their family. Great staff, clean storage, protected area. The Asst Manager, she is amazing, her staff was too. Always helping with my concerns. I noticed how every customer that would walk in they would greet with a smile, professional and very polite. Impressive I must say. Thank you all for these 4 great years.
July 18, 2018
I would only appreciate if you could refund me as promised the extra charge I paid for storage Nr. 2030 at your facility in July 2018!! Thanks
July 13, 2018
Excellent Service everyone is always courteous,kind and helpful and the facility is always clean .
July 6, 2018
Words cannot express how grateful I am for the two young ladies, Matilda & Riza, that work at the front desk! They have been a tremendous help!! I’ve rented multiple times from this location because of their outstanding customer service. I have never seen one of them frown. When anyone walks in the store all I see are their smiling faces. Just that alone, makes it a pleasure to rent from CubeSmart! Thank you for making my moving and storage rentals such a pleasant experience!!!
June 28, 2018
I move out to a bigger unit , the process very quit and convenient, customer services very good.
June 24, 2018
The space was good. Access was good. Periodic door problems where access was open to all though everything seems good right now. Of course the price has risen 46% in the 3+ years we had the unit. So we’ve got control of our stuff and we’re out! Whoo Hoo!
June 23, 2018
First time using a storage facility and the experience exceeded every expectation! Everyone was so helpful during the process. The place was very clean and comfortable.
June 15, 2018
This storage is perfect. I love being able to drive directly into the building. The only thing I wish is that the gate could stay open maybe half hour later like 10:30p or 11p.
May 23, 2018
The security gate in my storage building is broken as many times as it is functioning properly. My only reason for not going to one of the other storage facilities in the proximity is the highly professional customer service provided by Raisa, Pat, and the other staff in the office. They are the reason We continue to rent from your company. Maintaining a working gate would provide me with the comfort of accessing my unit after dark but the continuous friendly conduct of your staff makes me overlook these deficiencies.
May 13, 2018
I had a 10x10 which was ample to secure my items moved out of an apartment to a house so storage was no longer necessary.
May 5, 2018
Space was clean and the AC was adequate. We did not have any issues while utilizing the facility for over a year. The staff at the front was always friendly and helpful. For us, the unit was pretty far but the price was worth the drive the very minimal number of times we ever had to go out there. I will say the price increased twice while we were renting which was unexpected and I would say slightly unfair since moving everything out to a new unit would be impractical.
April 21, 2018
Renting again if i needed , really cleand and safe place
April 10, 2018
Staff is very helpful and quick to resolve issues. I had an issue getting in one day and the office was closed but by calling the 800 number, they were able to resolve the problem and get me in. Truly great costumer service. The facility is usually very clean and has great access hours. I only needed the storage for a few months while we transitioned from one home to the next so it was very convenient. Prices vary depending on the size you want but we compared prices and this place is competitive with all the other major storage facilitates in the area.
March 29, 2018
Great storage facility conveniently located near my houseGreat price very clean and great customer service
March 25, 2018
I moved put because I finally closed on my house. The facility and staff are great. They are always very helpful. I rented for approx. 1 year and I would definitely rent again if I ever need Storage. I like that some storage rooms have shelves which makes it easier to organize things.
March 21, 2018
Everything of this place was great. Good prices for the space of the units.
March 20, 2018
Excellent storage facility. Staff is TOP NOTCH!! Will be a customer for life.
March 5, 2018
Excellent services all around. Would recommend to family and friends
March 2, 2018
My experience was great . Just wish they had more carts available
January 26, 2018
NOTHING TO STATE EVERYTHING IS GOOD. NO PROBLEMS TO DATE
January 17, 2018
Great to work with the girls with Mrs Pat, which I know she is on a LOA Status and with new staff employee female which she has been very sweet everytime that I call for any concern. Regarding your current pricing your corporate office should consider Loyalty programs for customers that continue giving you continues business and not taking other competitors offers. Your Corporate should adjusted thier rates as to New customers or promotional ads you are offering currently. As they are being offered to New customers. So you can keep your regular Loyal customers for long term. Especially those that gives you continues Loyalty business. There are many merits programs you can develop. Hope my recommendation will be considered. Ideals needed email me would love to suggest some recommendations as a Perk customer. Looking forward in hearing from your marketing department. Thank you, Irene De La Cruz
October 24, 2017
Conveniently located and friendly service. CubeSmart offers many sizes of storage units to choose from. I'm very happy with the facility.
October 8, 2017
Excellent customer service, great prices, and a great storage facility.
August 10, 2017
you have to stop and talk to Pat. interesting polar bear hunter, adventure with no hold bared. good folk who have behaved considerately.
July 20, 2017
Moved here from NY and needed a reliable storage to save my belongings temporarily. I am very happy to say this Cubesmart location impressed me with very helpful personnel including Yamile, the General Manager. She thoughtfully greeted me, offered me coffee while i waited and was very knowledgeable in explaining the entire process. Kudos to her. Also this place was very, very clean. I mean "impeccably" clean.
July 17, 2017
Ms. Pat and Ms. Raiza are amazing. Overall everyone was super friendly and Ms. Pat especially went out of her way to ensure my family and I were happy and satisfied. The ONLY issue I had was with pricing. A little steep and the ultimate reason why I decided to close out my unit was because of the latest raise in prices. I started with the unit at $200 and by the time I closed out, I was paying $300. Too much to raise so quickly. I understand that property is expensive everywhere in Miami but it was just too much to pay for a storage unit. But again, the staff was beyond amazing.
April 20, 2017
Iam not speak English very well so I don't know say you explicitly what I am thinking. The service is very good and the security is good too. Thank you
March 10, 2017
overall rating is good. This page is forcing member to write a long review. This should not be required.
February 22, 2017
I love cube smart. Great customer service . I will recommend
January 27, 2017
The facility is always clean, and constantly monitored. I have enjoyed my stay with this facility thus far.
January 18, 2017
The people are nice and the facility is well kept. It's secure and lighted, which is important to me.
January 15, 2017
Much less expensive than competitors. Clean air conditioned units. Excellent customer service. Highly recommend
August 18, 2016
Have not been a customer long but this place has been really good compared to others I looked at before I got here. I have had no problems with the unit and the staff was is very helpful.
July 14, 2016
My family and I move around a lot and have had several experiences, mostly negative, with storage facilities. From the first phone call, I can honestly tell you that CubeSmart (at least this location) is different from the rest. The manager to whom I spoke on the phone was courteous and informative, something that was echoed during my in-person visit in speaking with Raysa, a different manager. She was completely accommodating in helping me to find a better solution than the one that I had booked online and made the paperwork and whole process a breeze! THANK YOU!
June 29, 2016
Been there for years! Recommend it to everyone! Thanks!
May 28, 2016
The people attending the customers are really nice and the place is very clean, my only problem is that now I moved and the place is really far from where I live....
May 10, 2016
I have rented storage units at several locations and this is hands down the best place. From the moment you put a foot inside the office you feel the difference
May 3, 2016
I was very elated with the customer service I received with this office. I had been a customer for about a year and was interested in down sizing my unit. Ms. Pat was very helpful in assisting me with this transition. She made the who transfer process as smooth as possible. I can't thank her enough..
April 18, 2016
Raysa and Pat were extremely patient and helpful, not only to me, but to all the customers. I have not gotten this level of attention and assistance in many years! Keep up the good work!! Also, facility is easy to access, with good hours. I have stored stuff at this location before and been happy with it.
March 30, 2016
I absolutely love being a customer of CubeSmart. The facility is so convenient and the staff are awesome.
January 21, 2016
I LOVE my CubeSmart storage units at the Cutler Ridge facility! GREAT pricing, GREAT customer service (Raysa and Pat are the BEST!) and far superior convenience to the "orange" competitor down the street. Been there, won't go back.
October 26, 2015
For the second unit I have rented from CubeSmart - Raisa Ramos is top shelf. Truly helpful and extremely nice. The units aren't too bad either.
October 6, 2015
Everyone is a pleasure to work with as they are very helpful
June 23, 2015
I have had a storage space at Cube Smart for almost 20 years and have always felt that my valuable items are in the best of hands.
April 28, 2015
Got a 10x20 for under most pricing available in a 15 mile radius. Also got great discounts added to my unit plus gate hours make it worth renting (6am-10pm) compared to most 8-9am to 3-6pm. I couldn't pass up this offer.
April 22, 2015
My email has been added by Cube Smart management at my facility over 10 times in the last 6 months but it still not registered, nor do I get reminder emails for payment. Late fees should be removed!!!!
March 23, 2015
The management staff at this location is amazing. In a time where customer service in Miami seems to be an afterthought Raysa (Manager) stepped up and took care of us. Even afterhours on a Saturday night! The storage unit is clean and very easy to access. I strongly recommend this location.
March 16, 2015
I have used this storage facility since Jan 26, 2014., at which time I thought my move was temporary to Clermont Florida north of Orlando Fla. Periodically I go back to see my family and check on my storage. I feel comfortable and secure with my belongings being self stored at cubesmart. The employees are very professional and friendly.
January 26, 2015
Cubesmart has the best customer service & price's in area for a storage/ warehouse.
December 29, 2014
The staff is always friendly and extremely helpful! Pat is the best! She helped us with long term and short term storage. Thanks!!
December 10, 2014
I consolidated and found the staff helpful, and kind.
November 11, 2014
This place has the most kindest and most friendliest staff ever. I have been here for almost 3 years and never had a problem :)
October 8, 2014
From the moment I arrived at the CubeSmart Store #0757, the staff person was completely accommodating and sensitive to my needs. In addition, the facility is beautiful, clean, and very well organized.
May 15, 2014
This facility not only has a clean and secure facility but the employees are friendly and knowledgeable. They provided me with the most affordable monthly price of any facility in the area. I highly recommend using their services.
May 7, 2014
Have had our storage unit for several years now... Great location, great employee assistance and accessibility... Would recommend in a heartbeat.
April 28, 2014
Wilson, has been wonderful! I had to rent the storage from Indiana as some of my things were still in Miami. After the winter we had here I think I should have never left! But, anyway Wilson made the transaction easy even from 1100 miles away! So, the customer service rating is for him as far as the other ratings I was going off of what I remember the facility looking like on my way to Home Depot. :) Lisa Fisher
February 7, 2014
This is the 2nd time I have used them. My only complaint is that one of the elevators has been broken for a VERY long time. The elevator stopped working in the middle of my move and I had to take things home because it was after office hours. It was fixed the next day though. The staff are friendly. I got a very good price when I booked it online also.
August 23, 2013
Very clean place, very convenient, pleasant staff would recommend to anyone.
August 4, 2013
This location is great! Very friendly staff and clean location. They go above and beyond and I really appreciate their attention to detail.
July 25, 2013
We have had our unit for about 4 months now and one of the elevators has not worked since we moved in. So, don't go on a weekend to move in or try to get stuff out because everyone has to use 1 elevator. Other than that, it's a storage unit...
July 12, 2013
I am very happy that I made the Cube smart choice. very satisfied with the customer services & the facilities.
July 8, 2013
Great unit but even better great people!! I was able to get the best available unit for my needs with no hassle. Thank you.
May 7, 2013
The employees at my Cubesmart facility are among the nicest people I have met anywhere. I am a long time customer at the SW 106th Ave in Miami FL facility...8 years and I have not one single complaint. Thanks Carmen, Pat and Bob for your cheerful attitude and helpful reminders! You all kinow what I mean. :) You are the best! MaryLou L.
May 4, 2013
Staff at this location has always been excellent. I did not rate "Security" as excellent only because if you are at your cube for a long time the lights flicker out and you are required to walk past the censors to retrigger them. But, otherwise, no complaints. Thank you.