Reviews of This Facility

Nice people, clean facilities, sell extras needed

Star rating 5 out of 5

March 30, 2020

Nice people, clean facilities, sell extras needed. Good location for Benicia

Great place. Easy to get to.

Star rating 5 out of 5

November 23, 2019

Very Satisfied with the Experience. Very Friendly and Clean.


Star rating 4 out of 5

July 7, 2019

It’s fine so far. I don’t have any issue with the storage facility.

Would rent again if needed!

Star rating 5 out of 5

December 3, 2018

Those operating the office were very professional and very helpful. They got me the right sized storage room. They helped me whenever I needed it. The unit was clean and worked perfectly. Exiting my contract was easy and hassle free. If I ever need another storage place again, I'll check here first. Thanks!

Cheap, Easy, location!

Star rating 5 out of 5

November 21, 2018

When I called this facility they were super friendly and able to give me availability and prices right away. Once I arrived the check in process was super easy and the manager was very friendly. Within 15 minutes I was shown to my storage unit and given gate codes. I only needed the unit for about two weeks and once I was checked out the checkout process was also very easy. I highly recommend this facility to anybody looking for short term or long term storage.

Convenient and friendly!!

Star rating 5 out of 5

November 4, 2018

I would tell anyone and everyone who was looking for a storage unit to go to CubeSmart. Very convient for those who live in Benicia (and near by). The staff is very friendly as well.

Great Experience

Star rating 5 out of 5

October 3, 2018

Prior to renting at Cube Smart I rented at another storage facility down the street. In comparison Cube Smart has longer hours to access your unit, they don't have a rodent problem and the management was very friendly.

The manager Josh is a super guy.

Star rating 5 out of 5

September 15, 2018

Well you know you see one storage space you've seen them all. So the only difference would be the people you deal with. Josh couldn't be a nicer or more efficient guy.

Nice place staff was great

Star rating 4 out of 5

August 24, 2018

Staff was great Getting to the website wasn’t so great had to call and get another temporary password!!!

Super easy and clean place.

Star rating 5 out of 5

August 22, 2018

I rented a RV spot for a couple years and was always pleased with how easy to go get then return the RV.The facility was very secure , clean and in a great location near the freeway for ease to get to.I had always talked to the manager Josh whenever I had an issue and he always was easy to talk to and helpful.

Excellent location, prompt customer service!

Star rating 5 out of 5

August 16, 2018

Thank you for your outstanding customer service that was provided for a last minute decision which is needed.

They are the best

Star rating 4 out of 5

July 19, 2018

Even though physically the location is accessable when trying to make a payment earlier this month I had complications logging in but that could have happened behind the Identity theft problem I'm still trying to recover from but all in all they are the best so far

The facility was nice and easily accessible. The staff was polite and competent.

Star rating 5 out of 5

July 17, 2018

Excellent experience. Nice people who are good at their jobs. Clean, secure, easily accessible storage facility.

Great storage facility. Easy to get in and out of.

Star rating 4 out of 5

May 18, 2018

Great storage facility. Josh Branum made the transaction so easy and was so helpful at a very stressful time.

Management did a Great Job helping us! Josh and David were so easy to work with!

Star rating 5 out of 5

May 9, 2018

Josh and David did a Great Job! Everything went very good during our rental time at Benicia Cubesmart...

Great self storage facility!

Star rating 5 out of 5

April 6, 2018

Wonderful customer service, accommodating & convenient

Great location

Star rating 5 out of 5

April 1, 2018

The staff at the facility, Joshua & David, did a great job in finding the proper size storage unit for my needs. Additionally, these gentlemen were a complete pleasure to deal with and a credit to your company.

Great Facility

Star rating 4 out of 5

February 12, 2018

Great facility, would use again - did in fact, this is my second time using CubeSmart. Well secured, friendly staff.

Good experience

Star rating 4 out of 5

January 29, 2018

Very convenient. Blaaaaaaaaaaaaaaaqaaaaaaaaaaaaaaaa

Great customer service

Star rating 5 out of 5

January 19, 2018

Josh the manager is great. Always friendly professional ready to work with you. The facility is as clean as can be expected considering its location. Security and access is good. Only down side is the price, is a bit high compared to other local facilities. And the location can be a bit noisy with the trains and freeway traffic. But it’s not like your living there. With these things in mind my only complaint is the price. I stay because of Josh.

Very convenient

Star rating 5 out of 5

November 26, 2017

Found the office staff to be very helpful and nice.

Mostly very happy

Star rating 4 out of 5

November 2, 2017

I chose this place because of the lower price for the size. And I just got a notice in the mail saying my rent has been raised. That doesn’t make me very happy. Other then thaT, I’ve been very happy with the customer sevice. The location is clean and safe.

Wonderful staff

Star rating 4 out of 5

August 6, 2017

Great and friendly customer service on the phone and in person. Answered all my questions and concerns giving me confidence that my belongings would be safe.

Polite, courteous and clean.

Star rating 5 out of 5

July 23, 2017

Very easy to sign up online. Gents that run the place are polite and made the process very simple.


Star rating 5 out of 5

April 18, 2017

I just wish that you would allow a customer to change their due date. I would gladly set up auto pay if you could change my due date. as a result this causes me to pay a little late every month but it is paid. please feel free to reach out if there is something you can do to change anything.

Courteous and Dependable

Star rating 5 out of 5

December 31, 2016

I've had my stuff in storage here for one year now and have had zero problems. Read some less than positive reviews and frankly don't know what those are about. I think people get mad that they have to actually pay to keep their stuff in storage! lol. I've been late on my payments many times but always pay during the 10 day grace period. They send email reminders and give a courteous phone call too. Property is clean and has easy, secure access. I think this is is well run business and would recommend them to anyone I know.

clean and hellpful

Star rating 5 out of 5

December 3, 2016

great place to store your valuables. and the manager lives on site

Great Storage Facility

Star rating 5 out of 5

September 27, 2016

Cubesmart Benicia is very clean, professional and easy to get to and around.

Great Storage Facility

Star rating 5 out of 5

September 22, 2016

If there was only a way to prevent others from entering behind you when you used your own code that you did not authorize to come in behind you.

Rate raises too often

Star rating 4 out of 5

September 8, 2016

Sure wish they wouldn't keep raising the rates on my storage. I went there because the rates! Were good and facility was nice but most using large storage do so because they don't have a home to bring their storage so the ever increase in rates is very hard to pay.I have no complaints with anyone at this facility but the costs are becoming very hard.

Happy with service thus far...

Star rating 4 out of 5

May 28, 2015

So far, so good. The management is professional, informative and very helpful. I look forward to a positive business relationship.

Needed a safe place for my car.

Star rating 5 out of 5

February 25, 2015

Other storage places had only outdoor storage. I did not want door dings and other damage to my car. Also concerned about damage from people looking at the car as in leaning against with belt buckles and etc. Weather and extreme sunlight are a concern too.

Great Place

Star rating 5 out of 5

February 25, 2015

I am very pleased with your storage location and arrangements. My contacts with the staff there is great and friendly. I like my boat trailer being there in a safe place.

Greatest storage facility in North Bay

Star rating 5 out of 5

January 3, 2015

After my storage facility closed in Vallejo, I had to find another place to store my trailer. After checking out 6 other facilities I was fortunate enough to stop by CubeSmart in Benicia and see what they offered. William and Don were extremely helpful and professional, taking me on a golf cart tour of their facility. All I can say is that all STORAGE FACILITIES ARE NOT CREATED EQUAL!! The security is top of the line and the staff is "dialed in". This is not a Mom and Pop facility thrown together will gravel/dirt/mud and a broken down cyclone fence. This is the real deal everyone, not a JUNK YARD. I pay $12.00 more a month gladly to be a part of this company. My RV is safe and sound, well worth the extra cash. Trust me, look at the other facilities that have converted a cow pasture into a so-called storage facility. Weeds, dirt, dust....all that's missing are the cows!! Thanks again William and Don

Good Self Storage Facility

Star rating 4 out of 5

December 20, 2014

The facility is good but my roll-up door sticks. The unit doesn't appear to leak (with a full locker there may be undiscovered problems. I hope not). I've never had a access problem. I pay automatically on line; it is convenient. I get email updates, although I must've missed the one with the monthly rent increase!!!

First Class People!

Star rating 5 out of 5

December 14, 2013

I ran into a rough patch financially & nearly lost $$thousands to auction. David & Will, from the first minute I became their customer in Benicia, and even as they had to do their job & prepare to auction my unit, were professional, compassionate & patient. They never treated me like I was a deadbeat or anything less than worthy of the best. They keep a clean, orderly & welcoming facility. I trust these men to always do the right thing -- even if it has to be the most unpalatable part of the job - with grace & dignity. We could all learn from them. I will go out of my way to spread the word about them. Thank you, David & Will. You rock! Merry Christmas. Blessings, Meg