December 3, 2018
Those operating the office were very professional and very helpful. They got me the right sized storage room. They helped me whenever I needed it. The unit was clean and worked perfectly. Exiting my contract was easy and hassle free. If I ever need another storage place again, I'll check here first. Thanks!
November 21, 2018
When I called this facility they were super friendly and able to give me availability and prices right away. Once I arrived the check in process was super easy and the manager was very friendly. Within 15 minutes I was shown to my storage unit and given gate codes. I only needed the unit for about two weeks and once I was checked out the checkout process was also very easy. I highly recommend this facility to anybody looking for short term or long term storage.
November 4, 2018
I would tell anyone and everyone who was looking for a storage unit to go to CubeSmart. Very convient for those who live in Benicia (and near by). The staff is very friendly as well.
October 3, 2018
Prior to renting at Cube Smart I rented at another storage facility down the street. In comparison Cube Smart has longer hours to access your unit, they don't have a rodent problem and the management was very friendly.
September 15, 2018
Well you know you see one storage space you've seen them all. So the only difference would be the people you deal with. Josh couldn't be a nicer or more efficient guy.
August 24, 2018
Staff was great Getting to the website wasn’t so great had to call and get another temporary password!!!
August 22, 2018
I rented a RV spot for a couple years and was always pleased with how easy to go get then return the RV.The facility was very secure , clean and in a great location near the freeway for ease to get to.I had always talked to the manager Josh whenever I had an issue and he always was easy to talk to and helpful.
August 16, 2018
Thank you for your outstanding customer service that was provided for a last minute decision which is needed.
July 19, 2018
Even though physically the location is accessable when trying to make a payment earlier this month I had complications logging in but that could have happened behind the Identity theft problem I'm still trying to recover from but all in all they are the best so far
July 17, 2018
Excellent experience. Nice people who are good at their jobs. Clean, secure, easily accessible storage facility.
May 18, 2018
Great storage facility. Josh Branum made the transaction so easy and was so helpful at a very stressful time.
May 9, 2018
Josh and David did a Great Job! Everything went very good during our rental time at Benicia Cubesmart...
April 6, 2018
Wonderful customer service, accommodating & convenient
April 1, 2018
The staff at the facility, Joshua & David, did a great job in finding the proper size storage unit for my needs. Additionally, these gentlemen were a complete pleasure to deal with and a credit to your company.
February 12, 2018
Great facility, would use again - did in fact, this is my second time using CubeSmart. Well secured, friendly staff.
January 29, 2018
Very convenient. Blaaaaaaaaaaaaaaaqaaaaaaaaaaaaaaaa
January 19, 2018
Josh the manager is great. Always friendly professional ready to work with you. The facility is as clean as can be expected considering its location. Security and access is good. Only down side is the price, is a bit high compared to other local facilities. And the location can be a bit noisy with the trains and freeway traffic. But it’s not like your living there. With these things in mind my only complaint is the price. I stay because of Josh.
November 26, 2017
Found the office staff to be very helpful and nice.
November 2, 2017
I chose this place because of the lower price for the size. And I just got a notice in the mail saying my rent has been raised. That doesn’t make me very happy. Other then thaT, I’ve been very happy with the customer sevice. The location is clean and safe.
August 6, 2017
Great and friendly customer service on the phone and in person. Answered all my questions and concerns giving me confidence that my belongings would be safe.
July 23, 2017
Very easy to sign up online. Gents that run the place are polite and made the process very simple.
April 18, 2017
I just wish that you would allow a customer to change their due date. I would gladly set up auto pay if you could change my due date. as a result this causes me to pay a little late every month but it is paid. please feel free to reach out if there is something you can do to change anything.
December 31, 2016
I've had my stuff in storage here for one year now and have had zero problems. Read some less than positive reviews and frankly don't know what those are about. I think people get mad that they have to actually pay to keep their stuff in storage! lol. I've been late on my payments many times but always pay during the 10 day grace period. They send email reminders and give a courteous phone call too. Property is clean and has easy, secure access. I think this is is well run business and would recommend them to anyone I know.
December 3, 2016
great place to store your valuables. and the manager lives on site
September 27, 2016
Cubesmart Benicia is very clean, professional and easy to get to and around.
September 22, 2016
If there was only a way to prevent others from entering behind you when you used your own code that you did not authorize to come in behind you.
September 8, 2016
Sure wish they wouldn't keep raising the rates on my storage. I went there because the rates! Were good and facility was nice but most using large storage do so because they don't have a home to bring their storage so the ever increase in rates is very hard to pay.I have no complaints with anyone at this facility but the costs are becoming very hard.
May 28, 2015
So far, so good. The management is professional, informative and very helpful. I look forward to a positive business relationship.
February 25, 2015
Other storage places had only outdoor storage. I did not want door dings and other damage to my car. Also concerned about damage from people looking at the car as in leaning against with belt buckles and etc. Weather and extreme sunlight are a concern too.
February 25, 2015
I am very pleased with your storage location and arrangements. My contacts with the staff there is great and friendly. I like my boat trailer being there in a safe place.
January 3, 2015
After my storage facility closed in Vallejo, I had to find another place to store my trailer. After checking out 6 other facilities I was fortunate enough to stop by CubeSmart in Benicia and see what they offered. William and Don were extremely helpful and professional, taking me on a golf cart tour of their facility. All I can say is that all STORAGE FACILITIES ARE NOT CREATED EQUAL!! The security is top of the line and the staff is "dialed in". This is not a Mom and Pop facility thrown together will gravel/dirt/mud and a broken down cyclone fence. This is the real deal everyone, not a JUNK YARD. I pay $12.00 more a month gladly to be a part of this company. My RV is safe and sound, well worth the extra cash. Trust me, look at the other facilities that have converted a cow pasture into a so-called storage facility. Weeds, dirt, dust....all that's missing are the cows!! Thanks again William and Don
December 20, 2014
The facility is good but my roll-up door sticks. The unit doesn't appear to leak (with a full locker there may be undiscovered problems. I hope not). I've never had a access problem. I pay automatically on line; it is convenient. I get email updates, although I must've missed the one with the monthly rent increase!!!
December 14, 2013
I ran into a rough patch financially & nearly lost $$thousands to auction. David & Will, from the first minute I became their customer in Benicia, and even as they had to do their job & prepare to auction my unit, were professional, compassionate & patient. They never treated me like I was a deadbeat or anything less than worthy of the best. They keep a clean, orderly & welcoming facility. I trust these men to always do the right thing -- even if it has to be the most unpalatable part of the job - with grace & dignity. We could all learn from them. I will go out of my way to spread the word about them. Thank you, David & Will. You rock! Merry Christmas. Blessings, Meg