Reviews of This Facility

Outstanding Service and Facility

Star rating 5 out of 5

August 13, 2020

This is my second time renting from Cube Smart. The facility is always clean, neat and presentable. The manager and staff here are personable and caring for their customers. They answer all my questions right away and act on any needs addressed by the customer. I always feel comfortable when interacting with the employees. My items that are placed in the storage have always been kept safe and accounted for, this is a great place to keep your property.

Awesome guys and super helpful

Star rating 5 out of 5

July 16, 2020

Great guys very friendly and helpful. I feel my stuff is safe

Excellent service during the Covid Pandemic

Star rating 5 out of 5

May 20, 2020

Just opened this account today. Josh was there to assist and was extremely concerned to make sure we were satisfied with our new space.

Really easy experience. Friendly staff

Star rating 5 out of 5

April 27, 2020

I virtually managed setting up this rental with no hassle or issues.


Star rating 5 out of 5

April 11, 2020

Very pleased with securing a storage unit at the Pleasanton site. I do wish the unit door had been cleaned of cobwebs before move-in.....

Excellent Service Cusmtoer Service

Star rating 5 out of 5

February 28, 2020

Josh and David, Have excellent customer service. Very supportive of customer needs. Great self-storage facility in Pleasanton area. Thank You. Lady Cynthia Kelly


Star rating 5 out of 5

January 19, 2020

Such a pleasure doing business here. It's actually pretty, if that's possible. Clean, friendly, efficient service.

Great facility!

Star rating 5 out of 5

August 2, 2019

I've had my things stored at this facility for over 3 years, and every time I've gone in, the grounds and inner aisles are clean, I've never seen a sign of pesky critters/bugs, there's always multiple hand-carts available for use, plenty of parking close to my unit, and the office staff are friendly, for what is a reasonable price. I highly recommend!

great storage facilty

Star rating 5 out of 5

January 5, 2019

the staff is very helpful and the facility is very clean and affordable.

Nice staff; Clean, safe storage

Star rating 5 out of 5

December 31, 2018

I have access any time I need it, staff is always helpful, it's always clean, I don't worry about my stuff and the price is competitive.

Attentive Staff & Great Storage Facility!

Star rating 5 out of 5

November 23, 2018

I had never heard of cubesmart, now I can't stop telling people about them as soon as I hear someone say they need storage space. I prefer them over other storage places that I have used in the past. I especially like the fact that they had dollies on site for our usage, that was a huge plus. The staff was very nice too!

Friendly, professional staff and everything in the facility is clean and well-maintained.

Star rating 5 out of 5

November 20, 2018

Facility is well-managed and best of all if there is ever any concerns or question, the staff is always readily available and helpful in addressing them swiftly. Good rates, convenient location, easy access.

Greate selfstorage facility

Star rating 5 out of 5

October 21, 2018

Reasonable price for a clean facility and security features Customer services is another plus!

Excellent service

Star rating 5 out of 5

October 14, 2018

Very nice, clean cube. Nice location. Excellent staff.

Great self-storage facility in Pleasanton, CA

Star rating 5 out of 5

October 11, 2018

GREAT self-storage facility and great people running it!

Customer Focused Delivery of a great storage solution

Star rating 5 out of 5

September 9, 2018

The manager Sean is OUTSTANDING! I'm very analytical and ask a lot of question. He patiently answered each one. He showed me various units and RV parking I needed and described the rules and security of the facility. Renting includes a one time use of their box truck to move your belonging in for a mere $10 admin fee and the return of the truck with a full tank of gas. I was with Public Storage (who did a fine job too) but moved my storage to Cube Smart to be near my RV. Great team, very professional, and customer focused.

Fast, Easy & Courteous

Star rating 5 out of 5

August 31, 2018

Stopped by as I was passing to finalize my storage reservation. Shawn quickly helped me and was very thorough in explaining everything along the way. Remarkably clean facility too.

Cubesmart Storage Experience

Star rating 5 out of 5

August 30, 2018

Do yourself a favor and just pick cubesmart. You will not regret it. I've had storage units with other locations and they usually hit some of the good marks but Cubesmart hits all of them. David is very helpful and the other personnel make every effort to explain things clearly, listen to questions, and provide good information. The storage facility is clean and well maintained. The cost for the storage unit is very competitive and they don't raise the rate more than once a year.

Superb customer service

Star rating 5 out of 5

August 24, 2018

Managing my parents estate cross country after their deaths was challenging. The management at Pleasanton Cubesmart was sensitive to the stresses of the situation and stood ready to assist in every way. Their knowledge of their facility paired with their knowledge of the area made an emotional process seamless. I cannot thank them enough.

Safe secure storage facility

Star rating 5 out of 5

July 30, 2018

Overall a good place. The rent for this unit and other's in the immediate area is WAY to high. It's like they all (Storage rental companies) get together compare notes and artificially inflate the rent space fees

Great storage, too expensive

Star rating 4 out of 5

July 8, 2018

I am retired, and living in a senior complex up the street. I loved the convenience, etc., but too expensive for a senior person on a fixed income. The complex I live in just gave us all a 12% increase in rent and I can no longer afford storage fees. They do not provide any storage here and it would be nice to get a break at a local storage so that we don't have to get rid of all our memories, etc. Also, I paid for the month and had to vacate on the 6th of the month and there is no refund for the 25 days I did not have storage. I had to move out when I did, because the help I needed was only available on that date. The money would have come in handy for this month's needs.

Great facility for storing my precious things.

Star rating 4 out of 5

June 30, 2018

It served it s purpose. The staff was very courteous and informative.

Great self storage facility!

Star rating 5 out of 5

June 11, 2018

If I have future storage needs I'll be back.......

The best storage facility I have ever had.

Star rating 5 out of 5

May 23, 2018

From day one the Pleasanton Storage Facility has exceeded my expectations. The managers are friendly and have done their very best to accomodate my needs and requests. Prices are fair. I am moving, so I needed a larger unit. David helped me find the perfect new unit and offered service above and beyond to make my transition easier and less stressful.

upscale storage :]

Star rating 5 out of 5

May 21, 2018

fFom the first time I have rented , your customer service has been amazing ...I think it has always been Shawn as mngr. he is always engaging, professional, efficient, helpful. I love the complimentary coffee. you know we as customers need more energy to deal with the excess of our stuff. it's great that you are open til 10....although I did get locked in with my moving truck one night. Your facility and storage's are always extra clean. I appreciate not making us buy "your" locks and that we can put in our business name. Thank you, Ann Marie * I apologize but I forgot the 2-3 others that I have worked with at Pleasanton and a girl filling in when Shawn's baby was born. They were great too.

Serves it's purpose

Star rating 4 out of 5

May 8, 2018

Worked out fine. I wish I didn't have to pay for the extra time during the month when I vacated my lease early. CubeSmart will lease it anyways and will get double payments, unfair for me.


Star rating 5 out of 5

April 25, 2018

Good costumer service there I had very good experience with David in Pleasanton ca

would stay, but

Star rating 4 out of 5

April 10, 2018

I return to this area often to visit or housesit for friends and family. When I started, the rent for a 5x5 space where I could keep personal, housekeeping and recreational property rather than carrying it each time was well worth the cost. However, my price has gone up about 50% since I first rented in 2014, so the convenience is no longer worth the cost. Service was generally good with occasional glitches: good enough to recommend to others, if it weren't for the price increases.

Convenient to my primary home.

Star rating 5 out of 5

March 24, 2018

Check in and check out process excellent. Management was very responsive to my needs.

Great storage facility

Star rating 5 out of 5

February 27, 2018

Staff is great knowledgeable helpful. Grounds are always clean and easy acsses to unit. Great place to storage your stuff.

Great Storage, affordable price.

Star rating 4 out of 5

November 12, 2017

Fast, cheap and effective. I was attended in a jiffy.

Best storage in Tri-Valley!!

Star rating 5 out of 5

February 12, 2017

I have been a customer at this facility for almost 2 years now. I purposely refrained from submitting a review so I could offer a thorough account of my experience. First I want to say that the manager, Shawn Kennedy, has been a pleasure to deal with and the main reason for transferring my belongings from a nearby competitor. Shawn has always been willing to help me in anyway possible. One example is when I was feeling frustrated with having two smaller units that took so much time to open and close each visit. Shawn was able to save me some money by putting me in a larger unit which combined everything nicely and he even helped move my items on his time off! The facility has state of the art security with each unit being wired with an alarm, as well as cameras throughout, code entrance/exit gates, super high walls (almost prison like,lol) and if that doesnt satisfy you rhen you will be happy to know the manager resides on-site. The restroom is located at front and always clean and sanitary but you must grab the key from the office first. If your thirtsy you can head into the office for free coffee, tea or bottle water anytime. If your craving more of a sugar rush then bring a buck for your pick of various soft drinks at the Coca Cola machine located next to restroom. The units are pretty standard and the facility offers various footage to fit your needs. One thing to keep in mind, that is if you end up with an inside building unit, is that this place is basically all metal and concrete and tends to amplify whatever temperature the outside environment is. It may be slightly chilly outside but you may want to grab a sweater/jacket if spending a bit of time moving or organizing your unit. Pricing for this facility can be slightly higher depending on numerous things but I can honestly say it is well worth the security and the consistent awesome staff that will make any extra funds a non-issue. I hope this review helps your search for your storage needs and thanks CubeSmart and Shawn Kennedy for a great experience!

Excellent Customer Service

Star rating 5 out of 5

January 17, 2017

Shawn was very helpful and professional. The process of getting a storage place was easy and quick. THANKS!

Great Self Storage Facility

Star rating 5 out of 5

January 7, 2017

Love that It is clean and safe location! Best customer service! I highly recommend this place!

Cube Smart provides excellent customer service.

Star rating 5 out of 5

October 23, 2016

Manager Shawn Kennedy provides outstanding customer service. When I needed to downsize my unit, he gave me the right space for my needs.

Great people and great place

Star rating 5 out of 5

June 24, 2016

I moved back to Minnesota and they have been accommodating and kind in reminding me when payments are due etc. Their are professional and very helpful. Safe and secure place for storing your valuable stuff.

Great Facility

Star rating 4 out of 5

September 13, 2015

Very convenient and great location. Easy access and units clean. Very nice staff.