August 13, 2020
This is my second time renting from Cube Smart. The facility is always clean, neat and presentable. The manager and staff here are personable and caring for their customers. They answer all my questions right away and act on any needs addressed by the customer. I always feel comfortable when interacting with the employees. My items that are placed in the storage have always been kept safe and accounted for, this is a great place to keep your property.
July 16, 2020
Great guys very friendly and helpful. I feel my stuff is safe
May 20, 2020
Just opened this account today. Josh was there to assist and was extremely concerned to make sure we were satisfied with our new space.
April 27, 2020
I virtually managed setting up this rental with no hassle or issues.
April 11, 2020
Very pleased with securing a storage unit at the Pleasanton site. I do wish the unit door had been cleaned of cobwebs before move-in.....
February 28, 2020
Josh and David, Have excellent customer service. Very supportive of customer needs. Great self-storage facility in Pleasanton area. Thank You. Lady Cynthia Kelly
January 19, 2020
Such a pleasure doing business here. It's actually pretty, if that's possible. Clean, friendly, efficient service.
August 2, 2019
I've had my things stored at this facility for over 3 years, and every time I've gone in, the grounds and inner aisles are clean, I've never seen a sign of pesky critters/bugs, there's always multiple hand-carts available for use, plenty of parking close to my unit, and the office staff are friendly, for what is a reasonable price. I highly recommend!
January 5, 2019
the staff is very helpful and the facility is very clean and affordable.
December 31, 2018
I have access any time I need it, staff is always helpful, it's always clean, I don't worry about my stuff and the price is competitive.
November 23, 2018
I had never heard of cubesmart, now I can't stop telling people about them as soon as I hear someone say they need storage space. I prefer them over other storage places that I have used in the past. I especially like the fact that they had dollies on site for our usage, that was a huge plus. The staff was very nice too!
November 20, 2018
Facility is well-managed and best of all if there is ever any concerns or question, the staff is always readily available and helpful in addressing them swiftly. Good rates, convenient location, easy access.
October 21, 2018
Reasonable price for a clean facility and security features Customer services is another plus!
October 14, 2018
Very nice, clean cube. Nice location. Excellent staff.
October 11, 2018
GREAT self-storage facility and great people running it!
September 9, 2018
The manager Sean is OUTSTANDING! I'm very analytical and ask a lot of question. He patiently answered each one. He showed me various units and RV parking I needed and described the rules and security of the facility. Renting includes a one time use of their box truck to move your belonging in for a mere $10 admin fee and the return of the truck with a full tank of gas. I was with Public Storage (who did a fine job too) but moved my storage to Cube Smart to be near my RV. Great team, very professional, and customer focused.
August 31, 2018
Stopped by as I was passing to finalize my storage reservation. Shawn quickly helped me and was very thorough in explaining everything along the way. Remarkably clean facility too.
August 30, 2018
Do yourself a favor and just pick cubesmart. You will not regret it. I've had storage units with other locations and they usually hit some of the good marks but Cubesmart hits all of them. David is very helpful and the other personnel make every effort to explain things clearly, listen to questions, and provide good information. The storage facility is clean and well maintained. The cost for the storage unit is very competitive and they don't raise the rate more than once a year.
August 24, 2018
Managing my parents estate cross country after their deaths was challenging. The management at Pleasanton Cubesmart was sensitive to the stresses of the situation and stood ready to assist in every way. Their knowledge of their facility paired with their knowledge of the area made an emotional process seamless. I cannot thank them enough.
July 30, 2018
Overall a good place. The rent for this unit and other's in the immediate area is WAY to high. It's like they all (Storage rental companies) get together compare notes and artificially inflate the rent space fees
July 8, 2018
I am retired, and living in a senior complex up the street. I loved the convenience, etc., but too expensive for a senior person on a fixed income. The complex I live in just gave us all a 12% increase in rent and I can no longer afford storage fees. They do not provide any storage here and it would be nice to get a break at a local storage so that we don't have to get rid of all our memories, etc. Also, I paid for the month and had to vacate on the 6th of the month and there is no refund for the 25 days I did not have storage. I had to move out when I did, because the help I needed was only available on that date. The money would have come in handy for this month's needs.
June 30, 2018
It served it s purpose. The staff was very courteous and informative.
June 11, 2018
If I have future storage needs I'll be back.......
May 23, 2018
From day one the Pleasanton Storage Facility has exceeded my expectations. The managers are friendly and have done their very best to accomodate my needs and requests. Prices are fair. I am moving, so I needed a larger unit. David helped me find the perfect new unit and offered service above and beyond to make my transition easier and less stressful.
May 21, 2018
fFom the first time I have rented , your customer service has been amazing ...I think it has always been Shawn as mngr. he is always engaging, professional, efficient, helpful. I love the complimentary coffee. you know we as customers need more energy to deal with the excess of our stuff. it's great that you are open til 10....although I did get locked in with my moving truck one night. Your facility and storage's are always extra clean. I appreciate not making us buy "your" locks and that we can put in our business name. Thank you, Ann Marie * I apologize but I forgot the 2-3 others that I have worked with ...one at Pleasanton and a girl filling in when Shawn's baby was born. They were great too.
May 8, 2018
Worked out fine. I wish I didn't have to pay for the extra time during the month when I vacated my lease early. CubeSmart will lease it anyways and will get double payments, unfair for me.
April 25, 2018
Good costumer service there I had very good experience with David in Pleasanton ca
April 10, 2018
I return to this area often to visit or housesit for friends and family. When I started, the rent for a 5x5 space where I could keep personal, housekeeping and recreational property rather than carrying it each time was well worth the cost. However, my price has gone up about 50% since I first rented in 2014, so the convenience is no longer worth the cost. Service was generally good with occasional glitches: good enough to recommend to others, if it weren't for the price increases.
March 24, 2018
Check in and check out process excellent. Management was very responsive to my needs.
February 27, 2018
Staff is great knowledgeable helpful. Grounds are always clean and easy acsses to unit. Great place to storage your stuff.
November 12, 2017
Fast, cheap and effective. I was attended in a jiffy.
February 12, 2017
I have been a customer at this facility for almost 2 years now. I purposely refrained from submitting a review so I could offer a thorough account of my experience. First I want to say that the manager, Shawn Kennedy, has been a pleasure to deal with and the main reason for transferring my belongings from a nearby competitor. Shawn has always been willing to help me in anyway possible. One example is when I was feeling frustrated with having two smaller units that took so much time to open and close each visit. Shawn was able to save me some money by putting me in a larger unit which combined everything nicely and he even helped move my items on his time off! The facility has state of the art security with each unit being wired with an alarm, as well as cameras throughout, code entrance/exit gates, super high walls (almost prison like,lol) and if that doesnt satisfy you rhen you will be happy to know the manager resides on-site. The restroom is located at front and always clean and sanitary but you must grab the key from the office first. If your thirtsy you can head into the office for free coffee, tea or bottle water anytime. If your craving more of a sugar rush then bring a buck for your pick of various soft drinks at the Coca Cola machine located next to restroom. The units are pretty standard and the facility offers various footage to fit your needs. One thing to keep in mind, that is if you end up with an inside building unit, is that this place is basically all metal and concrete and tends to amplify whatever temperature the outside environment is. It may be slightly chilly outside but you may want to grab a sweater/jacket if spending a bit of time moving or organizing your unit. Pricing for this facility can be slightly higher depending on numerous things but I can honestly say it is well worth the security and the consistent awesome staff that will make any extra funds a non-issue. I hope this review helps your search for your storage needs and thanks CubeSmart and Shawn Kennedy for a great experience!
January 17, 2017
Shawn was very helpful and professional. The process of getting a storage place was easy and quick. THANKS!
January 7, 2017
Love that It is clean and safe location! Best customer service! I highly recommend this place!
October 23, 2016
Manager Shawn Kennedy provides outstanding customer service. When I needed to downsize my unit, he gave me the right space for my needs.
June 24, 2016
I moved back to Minnesota and they have been accommodating and kind in reminding me when payments are due etc. Their are professional and very helpful. Safe and secure place for storing your valuable stuff.
September 13, 2015
Very convenient and great location. Easy access and units clean. Very nice staff.