a year ago
I have been a customer for over one year, and until this date at approximately three pm, I have always had personable, professional, and productive encounters and transactions with all of the staff members at this location. I would have rated a five star review but for this out of character behavior incident from one oncoming employee. At about 2 pm a different staff member called me and as I had upgraded my storage space the day before, he called to ask me to help rectify an error I had made on the check I had written. I am normally in a wheelchair but since I was only going to exchange the two checks, I arranged on my dime to have Uber transport me to and from Cube Smart, West Sacramento. The office is now kept locked and only one person is allowed inside and by appointment only for social distancing reasons. When I arrived at the hour time zone I said it would take me to get there I held up the check at the door, the employee from yesterday was seated and I surmise the oncoming shift worked who was well built, muscles well defined on this male who was also over 6 ft tall. He didn't make any move to open the door, I was already getting tired of standing, and I kept repeating I had my check I was supposed to turn in. I could not understand what this security employee was saying and as he made no move to let just myself in at my appointment time, I had been in the office the day prior to sign my paperwork, so I opened the metal mail slot to hand him the check when he pushed back hard on the gold covered envelope sized slot catching and pinching part of my right hand that I had no choice but to get it out of the way lest he further caused more than a hard pinch while he shouted out it needed to be in an envelope. I thru the slot said I didn't have one, my legs were getting weak and I yelled I didn't have one not was I instructed to deliver it that way. I then lost my cool when he said it didn't matter and I cussed out in frustration, and the same employee returned word for word of the same profanity I had uttered now in pain having to leave with no way to return that day or would I risk a repeat.....I hope when I go there tomorrow to exchange payments, there is no further escalation and that his overt physical behavior catching my hand in the slot be dealt with by his supervisor.