3 years ago
The staff at CubeSmart made our storage experience super easy!
First of all, we chose them because they offered better pricing than other comparable storage facilities. Then, on the day we were due to check in, we ran incredibly behind schedule, and they held our unit for the following day, no problem.
When we arrived, they provided a tour, including tips on the most convenient way to access our unit, and delivered a flat cart to us, which made the moving much easier. Paperwork was a breeze, with all necessary information provided in a simple brochure, and they even enrolled us in auto payments to ensure no late fees! They were also able to provide us with a disc lock when the one we had purchased turned out to be too small.
Our rep even checked in on us during the unloading process to let us know that, if it took longer than expected, we could simply leave our Penske rental keys at the office drop box where they'd back up the paperwork to ensure it was returned "on time." That's the other bonus; it's a Penske return facility, which includes a Penske discount!