Reviews of This Facility

Convenient facility

Star rating 5 out of 5

September 7, 2018

Storage facility is nice and clean. The location is convenient. However; the constant increase in price is becoming a bit much.

Great Service, Limited Weekday Hours

Star rating 4 out of 5

September 6, 2018

Everything about the unit was great except the hours of availability. It's only open until 7pm on weekdays and it's often busy on weekends. The one elevator is a bit of a pain at times, but overall, great space. The staff are super nice.

Could be more modern

Star rating 5 out of 5

August 27, 2018

Needs to meet the cities demands. Just Isn’t up to par with amenities, modern technologies And demands of New York lifestyle. Shuttlebus and other social interaction *hint hint* Is more favored in the marketing yet CubeSmart seems more like LIFTYouself

Excellent storage facility and fantastic customer service

Star rating 5 out of 5

July 22, 2018

Cubesmart storage has been a great experience - from the representatives on the telephone and then especially with the team at the 1220 Broadway BK facility. The spaces are clean and well maintained. I must compliment the individuals who work at this location - so friendly, kind, competent. They make the whole experience to be a pleasant one. Somehow they noticed that my lock was not properly locked when I was away traveling and changed it to make it secure. The whole environment is immaculate. There is this attention to detail that makes me so pleased to be a customer. I really wanted to write this positive review because they are doing an exceptional job - I actually enjoy going to my storage and being welcomed by them. Thank you!

Great customer service

Star rating 5 out of 5

June 28, 2018

attentive and friendly with every aspect of moving in


Star rating 4 out of 5

June 11, 2018

I didn’t have a problem. Except for some rodent issues. But none of my things were damaged. The location was great and right around the corner from me. The building unit was very clean and I definitely felt safe and secure there.

Very good self storage facility

Star rating 4 out of 5

June 2, 2018

The service is great, the staff is very friendly and helpful. I had no problem. The customer service is great. The facility is clean i have easy access to my unit.

Got what I paid for

Star rating 4 out of 5

May 11, 2018

Good experience. Thankful for the free help moving in and easy set up and payment. Losing access at 6:45pm was a bummer trying to move out because of work schedules, but c'est la vie.

Great place

Star rating 5 out of 5

April 8, 2018

Store Manager was very professional and understanding.


Star rating 5 out of 5

March 30, 2018

Great and great staff .Always open on time so I can grab things and leave

Cube Smart is a convenient way to store my personal belongings.

Star rating 4 out of 5

February 21, 2018

I have a small studio appartment so Cube Smart has been my answer to safely and conveniently store my personal belongings.

Very organized, clean and safe facility

Star rating 4 out of 5

January 8, 2018

I've been a customer for over 15 years when Cubesmart bought out a now defunct company. Very pleased with the accommodations although the hours are not the most convenient for people who work conventional hours.

Candace was great!

Star rating 4 out of 5

August 16, 2017

Phone customer service is great, and Candace was very nice and got us logged back into our online account very quickly!

great customer service.

Star rating 5 out of 5

June 2, 2017

thanks to the entire staff at Broadway for making my move super easy. Great customer service.

Treats their customers as FAMILY!

Star rating 5 out of 5

April 20, 2017

There was an issue that needed that needed to be taken care of and every staff member went up and beyond to help with fix my issue without and hesitation. Thank you AGAIN!

needed help and it did help

Star rating 5 out of 5

March 11, 2017

very good help with no problem it should be arightt

Great self storage facility

Star rating 5 out of 5

January 13, 2017

Customer service was great. Storage unit is clean.

So glad I chose this facility!

Star rating 5 out of 5

December 5, 2016

The manager, Mr. Decourcey went above and beyond the level of customer service I would have hoped for (and working in the service industry, I know how much energy that takes!)- He worked with me in a very tight timeframe to get me moved in, staying late to let me get all the paperwork done and trouble-shooting continuously with the moving company for me over the weekend before move-in day. The move-in process was otherwise quite smooth as a result. My storage unit is well-priced, spacious, convenient, and feels quite secure, and the rest of the staff have been great whenever I've gone in. Thanks!


Star rating 5 out of 5

November 13, 2016

Great facility, awesome employees, I would definaly recommend!

Easy location to get to when I need to.

Star rating 4 out of 5

October 26, 2016

So far I like it. I can get to my unit when I need to plus I only need to ask the front desk a few times. They definetely make sure that if payment is due, they send a reminder & call so that you get time to take care of it.

The best in the city

Star rating 5 out of 5

September 16, 2016

I have used cubesmart more than once in different boroughs. I must say that I have no complaints and nothing but accolades for the cleanliness, customer service, security and friendliness of the staff. I always recommend them and if I need to, I will use this company in the future.

Great service

Star rating 5 out of 5

August 8, 2016

Wonderful service, easy access clean and good customer service

Great facility

Star rating 5 out of 5

August 3, 2016

Julissa is fantastic! I originally was going to sign up at the Grand Street location in Brooklyn, but was convinced this one would be more convenient from where I was moving from.

Convenient Storage

Star rating 4 out of 5

July 10, 2016

I really like the storage. Very clean and convenient for me. However the price keeps going up. I wish the price could go back down.

love my store! great customer service by julissa

Star rating 5 out of 5

June 18, 2016

No complaints. Facility is clean and safe. Great customer service by Julissa.

Extremely Friendly and Helpful Staff

Star rating 5 out of 5

May 6, 2016

Everyone was friendly and knowledgeable, and didn't hesitate to help out.

Convenietly located near where i'm staying

Star rating 4 out of 5

April 20, 2016

So far I like what they did as far as from start to finish. As long as you do your prep early enough & have people to help you with your move (I got the unit that came with the truck & driver as far as move-in) then it will be fine.

The staff is excellent!

Star rating 4 out of 5

September 6, 2015

I've been with Cubesmart for 2 years. I have not had any issues this far. My stuff is intact and still clean.

Great customer service and storage facility!!

Star rating 5 out of 5

May 12, 2014

Went to this location for convenience and they made a very stressful moving experience very pleasant and efficient. What great people work there, very courteous and informative as well. Kudos to them for helping me during a very stressful time in my life!!!!

Good self storage facility

Star rating 4 out of 5

February 28, 2014

I was looking for something convenient with easy access and this facility fit the bill. I am storing things for my parents and reserved a small cube in advance, but needed a larger one at the last minute and that wasn't a problem. Thanks Cubesmart!


Star rating 5 out of 5

August 26, 2013

Great customer service reps, great assistance and they answer your questions in a timely and professional manner.

Storage made eazy when everything else in life is hard.

Star rating 4 out of 5

June 4, 2013

I fell on hard times. trying to support two kids and finding your way in life just to survive is hard enough, its great to know that my most treasured things are safe. I'm more than thankful with just this one area in my life set I know that my present position is just a start of a different and hopefully better path. Thanks for making storage fast and easy!