This location is always clean and staff available to help.

It’s a great place to store your thing and they always clean. Never had a problem.

I wish it was easier to enroll in autopay. I also had a hard time figuring out how to get my things out of the unit after I left the state for covid. More communication would be nice. However customer service was thorough, the facility is clean and has parking and elevators, and I would recommend.

This is my first time using a storage facility and it wasn't really an ideal time to start usage due to the pandemic. The store team seemed kind of bored but overall did their job. The locker was clean, conveniently located and larger than expected!

I cannot express my satisfaction with the service, maintenance and cleanliness of this facility. Everyone, especially Angie, will do anything and everything to assist. Secure entry and use of the elevator. Clean hallways and bathroom. Highly recommend!!

Never had any issue in regards to my storage unit.

Friendly staff and always helpful. Clean and safe.

Great customer service the staff is very helpful and kind

Akeem was very helpful - thank you for accommodating my schedule. This facility has some of the best customer experience I have ever experienced.

Storage facility is nice and clean. The location is convenient. However; the constant increase in price is becoming a bit much.

Everything about the unit was great except the hours of availability. It's only open until 7pm on weekdays and it's often busy on weekends. The one elevator is a bit of a pain at times, but overall, great space. The staff are super nice.

Needs to meet the cities demands. Just Isn’t up to par with amenities, modern technologies And demands of New York lifestyle. Shuttlebus and other social interaction *hint hint* Is more favored in the marketing yet CubeSmart seems more like LIFTYouself

Cubesmart storage has been a great experience - from the representatives on the telephone and then especially with the team at the 1220 Broadway BK facility. The spaces are clean and well maintained. I must compliment the individuals who work at this location - so friendly, kind, competent. They make the whole experience to be a pleasant one. Somehow they noticed that my lock was not properly locked when I was away traveling and changed it to make it secure. The whole environment is immaculate. There is this attention to detail that makes me so pleased to be a customer. I really wanted to write this positive review because they are doing an exceptional job - I actually enjoy going to my storage and being welcomed by them. Thank you!

attentive and friendly with every aspect of moving in

I didn’t have a problem. Except for some rodent issues. But none of my things were damaged. The location was great and right around the corner from me. The building unit was very clean and I definitely felt safe and secure there.

The service is great, the staff is very friendly and helpful. I had no problem. The customer service is great. The facility is clean i have easy access to my unit.

Good experience. Thankful for the free help moving in and easy set up and payment. Losing access at 6:45pm was a bummer trying to move out because of work schedules, but c'est la vie.

Store Manager was very professional and understanding.

Great and great staff .Always open on time so I can grab things and leave

I have a small studio appartment so Cube Smart has been my answer to safely and conveniently store my personal belongings.

I've been a customer for over 15 years when Cubesmart bought out a now defunct company. Very pleased with the accommodations although the hours are not the most convenient for people who work conventional hours.

Phone customer service is great, and Candace was very nice and got us logged back into our online account very quickly!

thanks to the entire staff at Broadway for making my move super easy. Great customer service.

There was an issue that needed that needed to be taken care of and every staff member went up and beyond to help with fix my issue without and hesitation. Thank you AGAIN!

very good help with no problem it should be arightt

Customer service was great. Storage unit is clean.

The manager, Mr. Decourcey went above and beyond the level of customer service I would have hoped for (and working in the service industry, I know how much energy that takes!)- He worked with me in a very tight timeframe to get me moved in, staying late to let me get all the paperwork done and trouble-shooting continuously with the moving company for me over the weekend before move-in day. The move-in process was otherwise quite smooth as a result. My storage unit is well-priced, spacious, convenient, and feels quite secure, and the rest of the staff have been great whenever I've gone in. Thanks!

Great facility, awesome employees, I would definaly recommend!

So far I like it. I can get to my unit when I need to plus I only need to ask the front desk a few times. They definetely make sure that if payment is due, they send a reminder & call so that you get time to take care of it.

I have used cubesmart more than once in different boroughs. I must say that I have no complaints and nothing but accolades for the cleanliness, customer service, security and friendliness of the staff. I always recommend them and if I need to, I will use this company in the future.

Wonderful service, easy access clean and good customer service

Julissa is fantastic! I originally was going to sign up at the Grand Street location in Brooklyn, but was convinced this one would be more convenient from where I was moving from.

I really like the storage. Very clean and convenient for me. However the price keeps going up. I wish the price could go back down.

No complaints. Facility is clean and safe. Great customer service by Julissa.

Everyone was friendly and knowledgeable, and didn't hesitate to help out.

So far I like what they did as far as from start to finish. As long as you do your prep early enough & have people to help you with your move (I got the unit that came with the truck & driver as far as move-in) then it will be fine.

I've been with Cubesmart for 2 years. I have not had any issues this far. My stuff is intact and still clean.

Went to this location for convenience and they made a very stressful moving experience very pleasant and efficient. What great people work there, very courteous and informative as well. Kudos to them for helping me during a very stressful time in my life!!!!

I was looking for something convenient with easy access and this facility fit the bill. I am storing things for my parents and reserved a small cube in advance, but needed a larger one at the last minute and that wasn't a problem. Thanks Cubesmart!

Great customer service reps, great assistance and they answer your questions in a timely and professional manner.

I fell on hard times. trying to support two kids and finding your way in life just to survive is hard enough, its great to know that my most treasured things are safe. I'm more than thankful with just this one area in my life set I know that my present position is just a start of a different and hopefully better path. Thanks for making storage fast and easy!