November 18, 2018
This storage facility was great. It was local and convenient. The storage building was very clean, the staff was very professional and friendly especially Glen Brown he was very courteous and helpful. They have alot of extra perks that a young lady from the office mentioned that I was presently surprised about such as the rental van and moving service. The only thing that needs to be cleaned regularly is the restroom in the front office. Otherwise this is a great storage facility.
November 10, 2018
I leased the space for exactly one month. On 9/1/18 I emptied the space and paid with a credit card. I have my documentation. I did not have an extended lease, but kept getting messages from you. I returned the call and explained the situation on your voicemail. I finally spoke to someone yesterday that informed me that my space would be put up for auction. I told him I vacated the space two months ago and took the lock off. I was supposed to be called back yesterday, but no one called. They wanted me to come to their location today. I explained I lived in Texas.
November 4, 2018
I moved out because I know longer can keep up the payments. Only working p/t now. So I felt it was best move out couldn’t afford fall behind again with payment.
November 3, 2018
Love the customer service and location of the facility.
November 2, 2018
Every thing about CubeSmart at this location is great. The only negative fact is the price keeps increasing every so often, there is no cap on the amount one is charged for storage? Must keep to what you advertise and not change rules, once a customer is with CubeSmart! Other than the pricing, all is excellent. Keep up the good work staff. Thank you!
October 24, 2018
The places isn’t the cleanest had a lot of rice repping Through my bags.
October 21, 2018
I've been using it for the last 5-6 years; it's been great to me and the whole team has been excellent, but the rate was getting to high and needed an alternative more economical.
October 18, 2018
Staff is always pleasant and the storage area is always clean and well-lit. I also appreciate the five-day grace period for monthly payments.
July 28, 2018
We moved most of our living room furniture and a piece from the dining room as well as an area rug for storage as we had some renovations being done in our house. We found the facility clean. We did cover our furniture for transportation purposes. It was there in storage for approximately a year and seven months. We found no deterioration of our furniture pieces. We had never put anything in storage before this. We were happy to see that everything we put in there stayed in good condition. The staff at CubeSmart are pleasant, courteous and professional. If I ever have to seek outside storage again, I would definitely come back to CubeSmart.
June 19, 2018
It was very convenient and i had no issues getting my stuff in and out
June 8, 2018
Nice staff clean storage units price is affordable
May 17, 2018
I needed a place to put stuff at very short notice and Cubesmart gave me that at a fair price. Plus the young lady at front desk smells wonderful. 5 stars just for what I already mentioned. I only gave 4 stars because I'd like to see Cubesmart convert some of the larger first level lockers into 2 smaller units--the size of the ones you have to use step ladder to get to--and reserve those for disabled individuals.
May 6, 2018
Would love to see the feature added to the payment screen to complete payment with more than one source. Overall, I am pleased as a new customer
May 2, 2018
It was a good experience with this company,very organized and helpful thank you
April 20, 2018
At the time of need CubeSmart was there so close to my home. I was able to walk my items to the facility. So happy. The staff was very helpful and resourceful about the amenities CubeSmart had to offer. Would highly recommend and would use the facility again.
April 19, 2018
Secure, Safe, Convenient location! I would recommend it. The customer service is friendly professional and proficient.
April 13, 2018
Stop charging a "convenience fee" for online payments.
March 22, 2018
It is an excellent storage facility, it's clean and safe. I highly recommend it to anyone who needs a storage space.
December 30, 2017
The team here is awesome. They are dedicated to help the customer and they always show the up-most respect when I call in or stop by. The facility is clean, and getting in and out of my unit is simple. Whenever I have had an issue in the past either with my bill or the unit itself I have always been taken care. Best storage Unit around the area. plus they stay open later than most Cube Smarts which is a plus too.
December 10, 2017
highly recommend this location ! Awesome customer service here
November 8, 2017
Have never had an issue with the company that wasn't solved right away. The last customer service rep that I dealt with was excellent. I don't remember his name, but if you check my record, you should be able to figure out who it is. Great guy.
November 6, 2017
When there was a discrepancy, they were very open to discussion and resolved the issue. I really appreciated the professionalism, courtesy, and assistance. I was very comfortable recommending CubeSmart to others
October 18, 2017
When I walked in, I was professionally greeted by Ms. Alexander. She answered all of my questions then showed me around the storage facility. I made a follow up appointment to meet with her to sign my lease. The morning of our follow-up appointment, Ms. Alexander gave me a courtesy call to remind me of my appointment. When I arrived she presented all of the information to me and had my paperwork ready to be signed on the computer. It took 4-5 minutes, I was in and out, express service. I had a great experience.
September 4, 2017
The place is clean and the staff are very friendly, customer service is great. The price is not as expansive as most storage unit. However, The elevator is ALWAYS have some problem,, the amount that people are paying the elevator should be in tip top shape and always running.
August 18, 2017
I have never used a storage bf and I'm glad I went with CubeSmart bc they made me feel that my stuff is secured and safe. And it's very clean and has air ventilated storage space. I really recommend this place.. Currently a customer..
July 18, 2017
So very satisfied with all aspects of this storage place .CUBESMART is so clean, well maintained and the staff always friendly and courteous. please keep up the good standard always.
April 11, 2017
Great customer service. Very friendly and helpful.
March 28, 2017
Excellent customer service and a very clean facility
December 19, 2016
Visited facility to sign paper work for renting a storage space. Service rep was very polite, friendly and professional. Completion process was hassle free. One thing I did note is that space of cube advertised is not necessarily the same footage as the actual cube space. Darnell was very accommodating to show us more cubes available so that we selected one that we thought would better accommodate us. So far our experience with Cube Smart was very good.
December 9, 2016
My experience with CubeSmart was a very pleasant one. The staff was nice and informed me of all that I needed. The location of the storage units are quite easy to get to, allowing me simple access to my items. Highly recommended!
November 18, 2016
The staffs at the Jamaica facility are always helpful & courteous, thank you!
November 7, 2016
I had a great first time experience. The service agent was very thorough and knowledgeable. Explained everything in detail. Escorted to my unit and I felt safe. Mr. D. Means took care of me that day and he was very professional. Excellent service!
November 6, 2016
Manager was very informative. She explained everything in detail. The facility is well kept and organized. I definitely made the right choice in choosing CubeSmart.
September 30, 2016
I really appreciate driving up to the storage unit.
August 18, 2016
Convenient location but bus and subway. Excellent service. Facilities are sparkling clean!!
August 4, 2016
It is clean. Secure and safe. Accessible to all means of transportation.
July 29, 2016
The staff provide all the support and was very helpful.
June 23, 2016
Appreciate the Flexabilith of management. Very clean and secure
June 9, 2016
Great experience and great crew members. Very helpful
June 9, 2016
Super service in a close to campus facility on the way to the airport.
June 8, 2016
No complaints it works prices vary at different locations this location was cheaper and exceptional clean with great customer service. Great Manager
May 25, 2016
Customer service from R. Haripersaud was outstanding!
December 3, 2015
Cubs smart was selected because of its convenient location. I believe that customers should receive some sort of perk for being loyal and paying their storage fees on time. What would be an added benefit to ALL customers is that when the bill has been paid for 6 months without late fees, then the customer should receive a 50% off on the seventh month. Then that way when you want to raise your fees as you have around about the holiday time it will not seem so bad.
August 1, 2015
Nice and cold storage. Very clean and with moving helpers handy.
March 6, 2015
ive delt with other storage facilities and in my experience, cube smart is the best one, on top of being reasonably cheaper then the rest, theyre also open the earliest and lates,t even on weekends, me and my family love it. CUBE SMART IS DEFF RECOMMENDED
January 21, 2015
Helpful staff. Clean facility. Easy move-in. Recommended.
January 17, 2015
Michelle and the young lady with the long braids (sorry, :( I forgot her name, but not her wonderful customer service. They were professional, friendly and provided the best deal for my needs. This was a last minute move and they made it less stressful and quickly expedited my account. I later was able to reduce the size of my unit and again, they were both just as helpful and efficient. The facility is well kept and the prices are very affordable making my storage experience with them very favorable. Thank you ladies!
November 12, 2014
i like this storage facility but sometimes can be a little too expensive.
September 23, 2014
I made this selection because it was close to my home and the costs. Although the computer had given one price that was incorrect, the location honored the price. Way to go Michelle! Great customer service!!
August 11, 2014
I found the customer service very helpful and friendly.I've now signed up for autopay which will help me pay ontime.
November 20, 2013
I rented a big unit and received very clear information by the attentive Cube Smart employees even when I visited them many times and asked for lots of information about unit sizes, hours of operation, truck service, packing materials and forms of payments.
September 1, 2013
I have been with this storage facility for a while. Whenever I have a concern, the Senior District Manager never fails to step in, pay attention and take action. In a world when management is usually out of touch, this senior district manager shines for his outstanding leadership. I sincerely believe that the company is much better because of him.