November 26, 2018
This is my first time needing a storage facility. The process could not have been easier. I've been renting a unit for month now and getting in and out of location and the unit has been a breeze. The light bulb was out in my unit, I called to report it, stopped by one afternoon during office hours and it was quickly taken care of. Customer service here is top-notch.
November 4, 2018
Cleanliness was great, Customer Service was wonderful. The hours were rough for me.
October 21, 2018
Everything top notch! Excellent customer service by all staff and specially Sally the manager for this location. Will be back if storage is needed in the near future. Thank you. Ps. Was just a little disappointed how much the rent kept increasing Over a short period of time. Started out for this small unit at 100 dollar/month and was now 130/month!
August 30, 2018
Staff very informative START to Finish.Sallywas especially helpful in providing clear terms and policies at this FACILITY WOULD HIGHLY RECOMMEND THIS SAFF AND FACILITY THANK YOU SEPHEN AND LYNN!!!!!!
August 3, 2018
This place is clean and secure. The office facilities and staff are top notch; very helpful, professional and friendly. The prices and promotion are great values as well. You can't go wrong doing business here if you need storage services.
August 1, 2018
Renting, moving in, access, moving out and cancelling were all so easy. The employees were friendly and my storage room was clean.
July 15, 2018
Staff is very polite. I would use this facility again if needed.
May 25, 2018
Closed out the unit to move to another unit closer to the one I already have. So two units closer to each other.
May 24, 2018
I think the CubeSmart storage facility in Yorktown Heights, NY is really great. I've had a number of different units there, based on my needs at any given time. The facility is clean and the staff is excellent. The site manager is wonderful and she makes suggestions that are helpful and problem solving, and is so pleasant. All in all, I think this CubeSmart facility is the best self-storage I've used in the last 10 years (I probably have used at least 6 different facilities in the last ten years.
May 18, 2018
I was selling my house & had to clean out a room I was using to store things for myself & my children. I put it all in storage until my house sold. The truck they provide at no cost was a big help. I was lucky to get a unit close to the rear door, making the move in & out easier.
April 8, 2018
I have rented from Cube Smart I want to say for 5 yrs plus on and off, and I have to say "parting is such sorrow". They truly made me feel comfortable and at ease every step of the way. Anything I needed they were more than helpful. From Sally Office Manager to Nicholas and a few other that I've come across, you are the best and I'm truly going to miss seeing you guys. If I ever need a storage place it doesn't matter how far I will definitely come back to you. Thank you soooo much for everything.
April 4, 2018
Great Customer Service, convenient location and fair pricing..
March 23, 2018
You should provide 15 day grace period on payment before you lock the units Nobody is running away
March 15, 2018
The staff always go above and beyond to be accomodating and helpful. The facility was maintained well.
March 1, 2018
I had 3 units at one time and got down to one, which was used for years. But it got too expensive.
February 20, 2018
All around A-1 place - great staff, good location - easy on-off Taconic Pkwy
January 22, 2018
Amazing and helpful staff. Clean location. Very happy I decided to rent from them
January 10, 2018
Sally and Nicholas were great. Made me feel all was well and this was a great temporary situation for me while I was getting settled. Also, one time I forgot to lock my storage unit and they did it for me with their lock to protect me belongings and called me to alert me as to the situation. They are the best, and thank you again Sally and Nicholas.
November 14, 2017
excellent facility, great location and very nice people working there
September 10, 2017
The customer service rep was very kind, friendly and professional. The place was very clean and well kept.
September 6, 2017
Staff is always helpful and willing to answer all of your questions. Facility is top of the line. We are comfortable knowing our valuables are safe and secure.
May 30, 2017
Sally at the front desk took care of me. She was sweet, and very knowledgeable about my new unit. The manager was nice enough to show me around the facility so I could get my bearings and save time the next time I visit!
April 10, 2017
I found CubeSmart to be a great find, a hidden nugget with reasonable prices, and a great staff. Brian and Nicholas were very helpful and nice people. The FREE moving van was a great help. The high 8-9 feet doors were a real blessing to get my things in the unit. The entry discounts were very helpful. I would recommend this location to any and all that need storage space.
March 29, 2017
Staff is very helpful and courteous. I would recommend this as a storage facility .
February 15, 2017
Bryan set me up and could not have been more helpful and informative. I have been thrilled with the Customer Service. Access to my Unit is great because I am somewhat disabled and cannot walk too far. The Loading Dock is very close to my Unit. It is very clean. Also they have boxes and various supplies available right in the Office which was really helpful and saved me an additional stop at Staples. I could not ask for a better Storage Facility. My Sister-in-law had rented a Unit and told me how great it was. The Hours to enter are very good too.
December 16, 2016
I live nearby so this place is conveniently located. The staff is friendly and helpful, the facility is clean and secure. What else could you ask for.
August 11, 2016
Unlike most huge corporations, Cubesmart remembers that their business derives from service to customer. Kudos. Your friendly efficient people solved my problem promptly to my surprise. Thank you.
August 3, 2016
On two occasions I have call the help desk. In both instances the customer service rep was excellent. However, the wait time before reaching was very long. Outstanding people, you just need more of them.
March 28, 2016
Great staff very helpful great step by step instructions.
May 15, 2015
The site is kept very clean and secure. The staff is very helpful and always available for assistance.
April 24, 2015
Edwin was a great help and got everything done for me
March 6, 2015
Some units are too expensive and your on site employees should know about current discounts. Especially for me cause I'm in college or every quarter have a discount for customers that have units more then a a year or two. That would get more word of mouth better.
December 10, 2014
Moving truck capacity was too late and too big for our 10x10 unit, so the Manager, Sally, set us up with after hours access and a larger unit over the phone while we were stuck in traffic. They were very accommodating and made a stressful situation much easier. Well run location in Yorktown.
November 21, 2014
Excellent group of people to work with. Sally, Jim and Erik made the rental process very easy and simple.
September 13, 2013
excellent service, very clean and convenience. love it