February 24, 2018
Ran into a financial situation and they were very patient and worked with me.
December 1, 2017
This is by far the best storage company. The workers was very helpful and patience. Trust me you can't go wrong with cube smart!
October 18, 2017
Lee was so friendly and helpful with my move in with storage. I had a 5 by 5 by 4 which was great and easy to access - because it was upper level it didn't have a roof, just wire netting above for security, so would suggest making sure your items are in boxes or covered if you don't want them getting any dust. In saying that though, the warehouse is so clean and tidy. Such a secure, easy self storage place to use and so affordable. I researched a lot of storage facilities in the area and I am so glad I went with this one. Thank you again Lee!
September 4, 2017
I was unacccompanied in storing my property and the facility was getting close to closing hours. Two employees, Chris Ostolaza and Elizabeth saw my distress and proceeded to assist me in getting my property stored and secured. They stayed almost two hours after business hours so as to ensure that my needs as a customer were met. They were kind, courteous, and professional, assisting me in every way possible. I have never had this experience from any storage facility. Thank you CubeSmart for employing such kind, helpful and understanding employees.
August 4, 2017
This location works well for me and my family. The staff members are both ver helpful and professional. This is my second time using this facility and I would definitely use it again if needed in the future. I only wish the hours of operation were longer, maybe even 24hr access.
June 3, 2017
I like this company!!!Clean, chip with good service.
April 30, 2017
They answer all your questions there quick and very considerate
April 28, 2017
I've been a 2 time customer and I'm very pleased with my items being held there. Thumbs way up to cubesmart!
March 20, 2017
The staff at this location are beyond helpful. Chris and Lee (General Manager) were very professional. I had never needed to put things in storage before so this was a new experience for me and Chris explained the process to me and made sure I understood everything. Chris and Lee also helped me when the space I got was not large enough and I was able to get an additional space that same day. These guys are an example of what customer service is all about. Trust me if I know of anyone needing to use a storage facility I will DEFINITELY recommend this location. Thank you Chris, Lee and the other staff at Cubesmart Stanley Ave.
February 9, 2017
Employees are incredibly helpful, and the facility is very clean. Nothing but great service. I have been using this location for about a year and a half and I have no complaints.
January 23, 2017
Great self storage facility and friendly and helpful staff
December 11, 2016
Love the staff and the facility. No complaints from my side of things.
December 1, 2016
Every time i walk into this facility I get great vibes from the staff especially from the manager
November 18, 2016
Lee and Willie always make you feel comfortable and are willing to answer any questions you may have. I will definitely refer friends and family to cubesmart its very clean and well lit.
November 17, 2016
The staff I encountered were very helpful and patient. They take the time to explain what's going on in detail. They also do whatever they can to assist should you have an issue. Great group of staff there!
November 13, 2016
The staff at the Stanley Ave cubesmart are very helpfull and informative. They are fun and courteous. I really thank them for everything they do for me
October 9, 2016
I enjoyed my experience renting from the cubesmart facility on Stanley Avenue in Brooklyn. Jeremy the store manager was very helpful and knowledgeable throughout.
September 4, 2016
I like CubeSmart very much - judging by my overall rating. My only complaint is the annual rent increases.
September 3, 2016
Great customer service always clean safe secure place for my personal effects
August 12, 2016
Love the employees. Kind. Knowledgeable and Personable. Only problem has been that the light over my unit has been out since I had the account. :(
July 6, 2016
People always friendly patience. We have been using this storage facility for several years now and we are extremely satisfied
April 30, 2016
Staff was very helpful from start to finish during the initial process.
April 9, 2016
Very courteous and helpful staff and I enjoy the total self service.
April 2, 2016
Appreaciate the online pay feature and the comfort of knowing my belongings are safe under lock and key elsewhere for the time being. Im able to remove things and add as I go!
March 31, 2016
Automated system good. Locks you out before 30 days.Gate hours need to be changed.
January 30, 2016
The employees at the Stanley avenue location in Brooklyn ny are very friendly and nice. They were also very helpful.
October 28, 2015
My only negative remark is that they raise your rate after only 5 months. I started in April and my rate increased 20 dollars in Sept.. My space was 505.00 now 525.95. I hope my rate isnt going to change every 5 months. Was hoping to be there until next April. But if it keeps inc. @ 20 dollars every 5 months. Ill have to make other arrangements. Ugh!!!!
April 30, 2015
over all satisfaction, rooms are clean and insect/order free,,feel safe when using room, location is convenient. extended hours needed to accommodate work schedule.
February 22, 2015
the tech Michell I think was her name was very professional and efficient in handling my situation.
July 21, 2014
Very nice, well-organized staff, especially the person who took care of our intial processing, Ezra Lewis. The staff was great and the storage facilities very good. Only criticism would be that VERY frustrating was the fact that the elevator door would not stay open long enough and would close ON my stuff without letting up - definitely dangerous for people and property. Also, the loading entrance has a ridiculously difficult transition (cement bump) that catches every cart wheel and makes moving in harder than necessary - easily fixable with a repaired and more gradual transition/flooring for that entrance. The carts available could also use an upgrade to the wheels. No hand trucks or closed-sided carts, just open dollys with handles (and wheels that are hard to maneuver and squeal like banshees!).
June 12, 2014
this is my first time with self storage and i must say i like the experience. so far
June 6, 2014
Nice and clean facility , Just need better lighting
April 5, 2014
I am very happy with the facility,and especially the great service.My special thanks to Tom S. the district manager,who made for me all this possible.Thank you Tom,and keep up the good work. Best Regards, Ernest Lantos
January 29, 2014
Overall this is a great place to store your goods.
October 25, 2013
I have no problems with the service that I get from CubeSmart
September 6, 2013
Good facility,clean,well ventilated. Could answer the telephone a little faster 20 rings is a little to much without at least answering and placing the customer on hold. The access hours could change allowing earlier access to units instead of waiting until staff arrives, the facility is monitored.
August 30, 2013
i dont have any problems with cubesmart whatsoever