I’m very pleased with my unit. I will be sending other people to this location. Please stay as humble and pleasant as y are.

Thank you for understanding and providing service. Times are very challenging and your service is appreciated. The staff is very friendly and fo a very good job.

I am so pleased with the service I am receiving here, Customer service and the unit are both beyond my expectations.

Great place and great service. I haven't had any problems.

I secured my storage unit online, as there were great deals. I had a few questions before I made my appointment to sign my paperwork and the customer service was awesome. The unit was more than enough room for what I needed and I have not half any issues. I would definitely recommend this storage facility!

I always call them when I need to store. Facility is always clean. Staff is always accommodating.

Excellent facility and staff. Management is willing to address legitimate issues. However, the storage unit itself has never been an issue. Very clean and I have always felt safe there.

All expectations met! No worries! Easy in and out!

I used this facility for ten years!! I kept asking for them to give people using them long term some kind of incentive, instead of new customers, never happened. Rates always went up about every six months. Had to downsize one time to save money. The staff was always good but lots of turnover. Facility was clean and secure.

Staff is Super Friendly! Always Clean! Very Secure! Have no problems with leaving my stuff there for months. No worries! Thanks Cube smart!

The staff was great! The storage area was clean and secured.. Only problem was, there where a whole family plus some and all there cousin of stink bugs in our stuff.. but other than that it was perfect thank you!

Valencia was super helpful and knowledgeable. Fast and easy service.

You made moving in and out quick, easy and stress free! THANK YOU VALENCIA YOU ARE AWESOME!!

Great communication with the staff and facility is well taken care of and secure

The manager was perfect and answered all my questions!

It's a great facility. I would recommend it to anyone.

Lived in Georgia for 6 months and needed a 10x15 storage unit for that period. Reserved space online before arrival and the check-in went quickly. Very friendly office staff who were also helpful. Gate and grounds were in great shape and had NO security issues. This location was a little hard to locate, and additional signage could have helped? Overall a great business solution and would use in future. Check them out for your storage needs as their prices are competitive.

The staff was nice and very helpful. But I didn't like them monitoring how much trash I was putting in the dumpster. I'm not talking about furniture just trash. A staff person asked me how big are my trash bags and are they full.

Great storage that is in a awesome location. They were available whenever needed. They also worked with you if you needed anything.

We had a great experience renting from CubeSmart. Prices were competitive, staff was courteous, and security was superior.

Been on this facility since 2009 have no complaints, only thing is the more time u use the facility more fees u pay, however overall I love the place,

My move in was smooth and fast. The staff was friendly and I didn't have any problems with my unit. Great customer service and overall they have a great team working in the facility. Thanks for making my stay a great one.

I love the location, the staff but hate the website. I’ve had two months of problems making online payments ultimately causing me to call the store and make payments resulting in extra charge. I was also charged a late fee during one of these months.

Nice staff and nice facilities. Affordable. Large space at right price.

I will sorely miss my great interactions with the extremely professional staff. I rented from the facility for 6 years and never - not once - did I ever encounter an issue. However, I’m very glad to finally be able to keep that money in my pocket..... Great job CubeSmart!

We rented the 10 x 10 unit on 4/16/18, prior to our moving date 4/21/18. We also rented a 10 x 20 unit at the same location, with plans to fill the larger unit 1st, and use the smaller unit for overflow. Our movers were able to put all our furniture & belongings in the large unit, so we removed the lock from the small unit and notified the store that we would not need it. For holding the unit one week, we were billed the full monthly rental, plus administrative costs. We have attempted to negotiate a refund or pro-rated fee with the store, but to no avail. It seems excessive to charge us $145.80 for a unit that we never used.

Excellent Customer Service clean environment secured place

Great, friendly, clean storage facility. No complaints here!

We have always used this storage facility since 2000 off and on. We moved here in 2000 from Ohio after I was transfer with my job. We have always had good service with the people managing the place so far. They have been easy to work with.

I find this storage facility to be well located in the proximity of my home, and it is always clean and well kept. The staff are extremely helpful and kind. I am pleased I chose this place to store my belongings.

Very Clean. Well kept up. Personnel extremely friendly, professional, and informative. A bit difficult to find off East-West Connector,but that can also be a good thing for security.

It would be great to fix the elevator door close button on the loading dock elevator. The door seems to take about 1 full minute to automatically close each time and the button is broken.

The service is great, however the rate for the store continues to grow higher and higher. When I chose Cube Smart over other companies, the rate was BUDGET FRIENDLY. I had to move out of state. The ONLY reason why I still have this storage is because it's not covenant to move a whole house to another state. So It sucks that they treat the customers that have been loyal, like myself for so long, like that. I would not recommend storing your things here. Had I'd know that this was going to happen and continue to happen, I would have just sold my stuff before I left. It's been almost 6 years and the drive alone is 13 hours. Yes, I've been back since I've moved, but having to drive that far on the week end is a lot. It's never enough time. Why? Because, you have to leave at a certain time to get there, by a decent time, then after you get there It feels like you gotta leave the very next day and do it all over again, to get home, unpack, get the kids ready for bed, get there school close out and ironed, as well as yours, pack lunches, and then get up at 5 in the morning to work those 40 hours. Sometimes I wonder if I should just let it go. I'm sure it's going to go up again. I've asked if I could pay towards the bill every week I get paid , that way it's more covenant, they won't even do that. They fail to understand that people have lives and other responsibilities. That's a lot of money they want, over $120.00; and don't be late, you'll get a late fee. It's like your forced to pay them or pay........your car note or rent. I'm not very happy customer. They act as if they have paid every bill on-time and never made any type of payment arrangement EVER! It would be nice if they offered some type of budget friendly options, by it feel like they are not human and don't care.................. Just want your money

This place is great! Always clean! The staff is helpful and I feel like my things are safe and secure!

Fynesse got me all squared away with my storage needs. She has great customer service skills. Thanks Fynesse!

Great location great staff and service. Helpful and friendly

The associates were nice and answered all my questions. We did have trouble finding more carts for moving.

I was very impressed with this facility. Seems to be well maintained.

The facility is super clean and secure, and Toi King and Troy were very nice and professional. I feel comfortable knowing my "things" are safe and sound!

The staff is very friendly and helpful! Satisfied that I chose this particular location!

I'm always impressed with Troy. I'm trying to steal him away!

I have had my storage unit for a lot longer than I should have. But, when I think of moving my "stuff", I wonder where I could put it that it would be any safer? The facility is clean, no matter what time I wander in. Manager is super nice. Have always had great relationships with customer service, as well as management when I contacted them (not because of the facility) I recommend this facility.

I have used the CubeSmart location in Austell for about two years now and I have no major complaints. Their customer service is spot on, I love the 24 hour access to my unit, and then the facility is always clean. This is my first time having a storage unit so I was not aware of annual price increases. I let my apartment go when my lease was up and moved in with my best friend because with traveling for work I was never at home. Since I have additional insurance on my unit I was not expecting to pay the rate I am at right now and then in July I know that will go up a few more dollars. I am going to do a full evaluation on my unit over the next two months to see if I can get rid of some things that will allow me to move into a smaller unit to reduce cost.

nice storage, i have had my storage for about 6months now and everything is great. staff is helpful, they also have a moving truck for additonal cost.

I like the storage facility. I do not like the face that they have gone up on my storage fee 3xs since I been there.

Troy was great, fascilty is very clean. I loved the fact that it is a gated community. Apart from the amazing features of this property. Troy went above and beyond for me at this property. That is what I call exceptional customer service. I normally will worry but since in I signed up with this property I feel comfortable with my things in their care.

I started out with great hook me price, and from there my monthly charge kept going up, up, up.... from $61.00, 3 years ago and now $85.00. I was recommended people to the storage, but I feel a bit leery telling them to use this storage now. I'm very disappointed. I'm shopping around for sure.

I am new to using a storage facility and wanted a climate controlled unit on the first floor. I came across this location because they had what I needed for a good price. The customer service I have received has been friendly and helpful, the cleanliness is amazing, convenience is good due to the hours I can access the gate and paying online, and the security is up there as well. I have already recommended this facility to friends and will continue using them until it is time to move my items. I just wish more coverage was available for the items in my unit that could be included instead of having to call an outside company.

Great Customer Service and always welcomes me with a smile. Staff is always willing to offer assistance when I need it. Stephanie is great! Audry is amazingly wonderful each time I either come in or speak to them over the phone. These Ladies Rock!!!

The experience leaves you confident to store your property at cube smart thanks for the great customer service.

I highly recommend them they are very courteous and polite I feel my belongings are safe and secure

NICE IF YOU ENCLOSE A LINK TO CLICK ON WHEN WE GET REMINDERS.

I had to move from one unit to another and the management staff made things simple. I also enjoy the deals they have for their units (not to mention the great prices)

customer service is very nice and professional. They give me a friendly call and let me know when my bill is late, I try not to be but sometimes I get so busy I forget. They are very professional about it and nice. Thanks for a great experience. I also like their rental prices. The place is always clean.

I have been set up for autopay and now I get a late notice. :(