4 years ago
I was in search of a storage facility to house all of my belongings for the next 3-5 months. I looked into several options in the midtown area, all around the same price and offering same deal 1 month free.
I started reading reviews and saw some horror stories about units being ransacked and rummaged through, exterior units having flood damage from bad storms, etc. All ending with horrible customer service and these people left in a dismal situation.
All of this really helped prepare me for finding the right spot. I needed the following:
Easy access in and out for moving
Access to my unit 7 days a week
Secure location, including cameras and gated (here you get a personalized access code)
Not in a flood zone
And, good reviews
I went in, toured the place, picked a unit convenient for me, asked all the (hopefully right) questions, and booked online immediately. The manager recommended I book online as it's a cheaper rate. I had to reschedule my move-in date several times due to different delays in my move. They were happy to oblige and updated my reservation at each request.
Move in day, I showed up with my movers ready to unload. One person helped me complete my paperwork while the other manager took the movers up to my unit and showed them where to go and how to access the elevator. They were helpful, friendly and didn't miss a beat! I definitely recommend this place!
Should I encounter any issues while my items are in storage, I will definitely update my review.