September 22, 2018
I'm a Transport company, and I needed to store and item for a month because the customer was not available for delivery. The clerk worked hand-in-hand with me to help me Resolve my storage needs and I really appreciate that kind of customer service.
September 5, 2018
Every person is special at the Wilton, CT CUBESMART. Management, Staff oand Clients share a safe, drive in, weather protected and climate controlled environment. The best I have used for my storage needs from Boston, MA >New Canaan, CT >LA. CA. Thank you. P H Dragonas, .M D
September 2, 2018
The staff was professional and accommodating. Easy access for our needs.
May 20, 2018
Great storage facility that is very well managed by Jay. All the staff was courteous and competent, especially Jay.
April 2, 2018
Martasia is the best. I've been renting here for years and she had made my experience positive. Prices are competitive for the area.
March 11, 2018
Amazingly helpful customer service! Love this place
February 9, 2018
Extremely clean and the customer service is wonderful. I'm so glad I went with this self storage unit!
February 5, 2018
I had the pleasure of working with Danny, Jay, and Makaje (I'm butchering her name...so sorry but she was fantastic as well!). They were absolutely wonderful as this was my first time using a storage unit. Super friendly, happy and eager to help, Danny remembered me whenever I stopped by/called in. I felt very welcomed and well taken care of throughout my interaction with them.
November 3, 2017
very easy to get in and out of, also very clean. They have everything you need for moving supplies in the office. Nice waiting room with internet
October 23, 2017
I just wanted to take a moment to draw your attention to an employee of yours, Chris Martinez. Today the door on my storage unit totally ceased to function leaving all of my tools and equipment vulnerable. Chris surveyed the situation and determined the door would need replacement. The upper "axle" was off its mounting bracket was totally off its mounting bracket. The door was so heavy it could not be lifted by one person. I was bummed,.as I come in and out of my unit several times a day. Then I saw a spark inside him as he reconsidered. He ask me for my key and promised to get back to me before the end of the day! I figured sure, I had heard that before. To much utter amazement, he called me two hours later and told me the door was fixed and the unit was securely locked! First he had gone to a local lumberyard, but was unable to purchase what he needed. Then to he went to Walmart and found a handle for free weights in the sporting goods section, bought it for $7.00 (yes, I said seven dollars) and quickly repaired the door to my unit. AND its not just a temporary fix; its fixed for good!!!. Amazing!!!!!. If a service tech had been summoned, it would have cost well over Seven Hundred Dollars, I am sure. As a business person and employer, I know gold when I see it. Chris Martinez is as good as gold and you are lucky to have him.
September 26, 2017
This facility is impeccably clean, and staff at the Wilton, CT location is consistently helpful. I have had numerous storage units there over the past ten years, and while I have moved 50 miles from there, my storage remains there because of the people who work there and the way the facility is managed. Having access 365 days a year, and up to 10pm is also really helpful. I have upsized and downsized units, and the staff has always helped managed the unit changes over the years with the enthusiasm and service they would give to a new customer. I highly recommend the Wilton, CT facility.
January 27, 2017
We doubled the size from our original storage unit
November 9, 2016
It would be great if you had a reminder email ahead of time, and if you could just send a payment to a corporate center - I would like to be able to send payments through my bank, but the service people said that is not possible.
October 23, 2016
I called around and visited a few storage units on the road that this is located on. I was surprised to see that this was the cheapest one. For the price, you're getting about the same amenities that you would at any of the other businesses on the same road. Why pay more for the same experience?
June 3, 2016
Over the years I have never had less than a positive & very safe experience. This protected indoor drive-in spotless facility is rare. The staff has continued to enhance this treasure in Wilton, Conneticutt. I wish I could say that I have the British Crown stored there. The future is happening.
April 2, 2016
Clean, Convenient, and Curt. Unmatched cleanliness of facility, common areas, interior and exterior. Unrivaled convenience. Even for someone who's time is spent predominately in Arkansas. A tenant for over 10 years says more than words in a review. Even when flooding damaged most of our 1st floor unit, we remained loyal and understanding while we all dealt with unforeseeable acts of God. I would expect the same when you work and deal with my mother. Subject to the banal cash flow vagaries inherent in her husband's family business, she maintains her loyalty, her integrity, and her unwavering composure. She deserves more than my simple respect. Thank you for going above and beyond in extending your own respect every time you see and speak with her. Regards to Tony and the boys.
March 29, 2016
Jax made my storage rental experience effortless. She was efficient, knowledgable and sweet and had me in and out of the office in 10 minutes. Everytime I come to CubeSmart, she continues to be helpful and pleasant. CubeSmart is lucky to have such a devoted employee. She is truly a gem.
August 28, 2015
Everyone was so kind. I just don't understand why I didn't get a bill but an email saying I was late. I was told a bill would be sent for the rent.
January 5, 2015
For many years had storage at this location and when Cubesmart took over the transition was seamless. The customer service has always been excellent. Phone calls and emails are returned and issues are resolved quickly. Only complaint is when Cubesmart took over the monthly rates rise, prior to that they stayed the same.
December 5, 2014
The facility, staff and climate control are high on the list that makes CubeSmart extraordinary. Add to this a major feature: you drive right into the storage building. So head to CubeSmart and Wilton, CT. It is like taking a mini vacation.
March 15, 2014
Great experience ,the sales center agent and facility very friendly, Informative and knowledge , and went out of her way to make sure I'm Happy with the right unit. This cube smart self storage immaculate clean! I definitely recommend Cube smart Highly!!
September 5, 2013
i do not find any major change in the performance objectives of the Present On Site Management Team. They continue the high quality, as set by the previous onsite management team.Every employee is better than the next! Unfortunately i can not put a number to the ranking of each. What concerns me is the decision of your Main Management Team to eliminate and employee from living in the On Campus Apartment above the main business office. This deducts from my sense of security. I have another unit run by Simply Storage in another city and state. They take serious pride in having their manager live in an apartment above the main office. This security to your patrons has much more value than you envision.