February 19, 2020
The woman who who work here are amazing! They are friendly, helpful and efficient.
February 11, 2020
Jenna helped me out the whole way, so pleasantly, and patiently. She answered every question I had along the way. Still using them currently and their phone reps. are just as friendly and helpful.
November 8, 2019
I love how polite the workers. Over the phone and in person everyone is very helpful and friendly.
October 7, 2019
Amazing customer serviceBeen with the company for almost 3 years I love it!!!
May 4, 2019
The staff was helpful, fast process of signing everything and they showed me around the facility.
May 1, 2019
Very friendly and honest and honest and neat......
April 10, 2019
I set-up a small unit at the Cube Smart in Lakewood, Oh. Everyone there was so helpful. The facility is easy to access from I-90 and very secure.
March 15, 2019
The place is very clean, easy to get to and find and the staff there is very likeable too. Very nice.
December 24, 2018
Holly was extremely nice and patient. She explained everything thoroughly and made sure that I understood everything regarding the facility and how to get in and out of the facility. She is a very good associate and should be promoted.
November 25, 2018
Very helpful staff; excellent facility that was clean and secure.
October 16, 2018
Over the years we have utilized several storage facilities always looking for one that was close to our residence. We were not satisfied by many due to the rudeness of personnel, lack of security or the cleanliness of the facility.. Cube smart was a great place. Their personnel were great-the facility very secure and clean, and reasonably priced. If we have future need for a storage facility, this will be the place.
October 8, 2018
Great staff, great service, great everything so IDK what people want but all my needs were met even tho I stayed longer than planned. My timeframe was all me but you do have some good employees. I wish people at my job had half the people skills & the communication skills as your people have because I wouldn't have to pull so much weight !!! I have & will also let others know about my experience !!! KUDOS
September 19, 2018
Storage facility is nice, your attendants helped me out in a time of need. I am disappointed in the rent hike, i am on a budget and it makes things difficult. It would be nice if you offered yearly leases, with the expectation of a rent hike.
September 2, 2018
Too far from Oberlin College but nice facility overall! Price a little steep for small unit.
June 30, 2018
Thank you all so much for being a great storage company. You all made everything so easy!
May 12, 2018
The Manger of Cubesmart was a big help when I needed it. She took me to show the storage space and how to use the service lift. I approved and she got me set up. The price was great. Thank you
January 27, 2018
Convenient, clean. Affordable. Close to home. And Georgia, who works there, was VERY friendly and helpful.
May 10, 2017
Hello, I like the people they were very helpful and nice
December 28, 2016
The staff and location is great. CubeSmart is very clean and safe.
October 31, 2016
This storage is great they offer superior customer service and I'm happy I'm renting here
October 31, 2016
Very professional service, clean and secure facity.
September 26, 2016
Friendly staff. Very professional. Facility is secure and kept clean. Prices are very competitive. Move to a slightly larger unit from another nearby storage facility. Better prices more secure and easy access. Much cleaner and better lightning. Would definitely recommend.
July 6, 2016
Staff is always helpful and friendly. Site is well maintained.
March 31, 2016
Owners were patient & helpful with me through everything.
August 7, 2015
This is a great place. Georgia at the Lakewood, Ohio branch is always willing to help out where she can. I have since moved from when I got the storage unit to another state and I still hear from here every so often. I enjoy the follow up calls- Even if it is a bill pay reminder. Would recommend to anyone. The only issue I have is not being able to have access 24/7, but that's okay.
July 31, 2015
Georgia at the storage facility in Lakewood, OH was very helpful and responsive. She called me the day after I made the reservation on line. We went through the steps I needed to set everything up all on the phone. In addition, she gave me very detailed directions to going to the storage facility. Her professional assistance was much appreciated.
July 2, 2015
Recently due a power outage I could not access my unit and I needed to store some items. The staff was so amazing because they let me use another unit free of charge until I could access my unit. They went above and beyond to help me out. I have recommended this storage unit company to my friends and family.
June 7, 2015
The manager Michelle D. @ the Lakewood storage facility gave me superb customer service. She was friendly and informative, showing excellent knowledge of her job and concern to make me feel like I am a valued customer. She has a command of her job role and honestly Cube Smart could use someone like her as a regional manager.
January 9, 2014
I have used many storage facilities over the past 20 years here in Ohio and also in 3 other states. I have to say this facility is very well run, clean and seems to be a little more secure than most. The elevators always work and always land level at the floor you need. It is little things like this that makes for a great experience. The office staff is very professional and friendly. If you are looking for a nice place where at the same time in back of your mind you don't have to worry about your stuff...this is the place in Cleveland/Lakewood, Ohio to use.
December 4, 2013
It was really one of the most pleasant customer service experiences I've ever had! Manager was so helpful and efficient.. Very clean through out (office, grounds, storage locker). I would highly recommend CubeSmart Lakewood to anyone looking for a storage facility